Verified traveler reviews

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based on 2369 reviews
  • Cleanliness 8.7
  • Facilities 7.4
  • Location 8.9
  • Room comfort and quality 8.6
  • Service 8.0
  • Value for money 8.3
  • Food and dining 7.2
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Mery from Indonesia
Family with teens
Sanouva Deluxe (Double)
Stayed 1 night in July 2015
the room to small and the bed very bad
the location its oke, that all
because close everywhere
Reviewed July 22, 2015

Kung from Singapore
Business traveler
Sanouva Deluxe (Double)
Stayed 2 nights in July 2015
Great location, value for money
Location, staff friendly, room clean
3rd stay and happy very time
Reviewed July 19, 2015

ting from Taiwan
Deluxe (Double)
Stayed 1 night in June 2015
nice place to stay
Reviewed July 09, 2015

Marie from New Zealand
Solo traveler
Premium Deluxe Twin
Stayed 1 night in July 2015
Location, porters, bathrooms
This hotel could certainly step up its game - there was rubbish under the beds, lumpy pillows, fairly unhelpful reception staff and breakfast was lacklustre. The porters however were very helpful and friendly and on the surface the rooms looked clean and were spacious with windows. It's a nights sleep in a good location but there are probably better options available in the city.
Reviewed July 07, 2015

Tengku from Malaysia
Sanouva Deluxe (Double)
Stayed 3 nights in July 2015
Excellent service!
Staff helpfulness, location. Cleanliness
It was a very pleasant stay.
Reviewed July 06, 2015

PACHARA from Thailand
Solo traveler
Premium Deluxe Double
Stayed 2 nights in June 2015
Good hotel
Food Staff location
Reviewed July 04, 2015

wei from Singapore
Deluxe (Double)
Stayed 1 night in June 2015
Overall is still alright. bed is kinda hard.
Good customer service
Reviewed July 01, 2015

David from United Kingdom
Deluxe (Double)
Stayed 3 nights in June 2015
clean, comfortable, well located hotel.
value, location and clean.
Very comfortable stay. The hotel is right in the heart of district 1, walking distance to many attractions. My wife and I would highly recommend staying at the Sanouva!
Reviewed June 30, 2015

Shir from Singapore
Deluxe (Double)
Stayed 3 nights in June 2015
Staff Service/ Location/ Value
Was at HCMC for a relax getaway trip.. Location/ Value: Hotel was located at a good location. Booking rate at $39/night. Good value. Amenities: Hotel provides: Welcome fruits/ mineral water/ hot water kettle/ hair dryer/ towels/ shampoo/body wash/ comb/ toothbrush + paste/ shower cap/ cotton bud/ bedroom slippers/clothes hangers. Would appreciate if hotel can consider putting another roll of toilet paper in case the existing one was being used up. Comfort/ Environment: Bed was ok. Blanket was thin.. it was a little cold and we can only play around with the ac temperature instead. Hotel can consider having 2 additional pillows as the pillows were kinda fluffy and soft.. when lied down it was almost flat on bed. :) the room was not that much of soundproof as we can hear opposite room's alarm clock and travellers talking loudly/shouting. Last but not least: Staff Service: All staff were friendly and able to communicate in english. We would like to compliment the staff there especially Ms Thu. What happened was when we reached the hotel, we felt cheated as we paid VD350000 for the cab fare from airport to hotel. We approached the staff to find out if it was normal. Lucky enough we got the receipt and the cab driver's photo and taxi carplate photo. So the staff there assisted us. Ms Thu goes the extra mile by trying to locate the cab company and hunt down the driver for us. She keep on contact them (like daily basis). We eventually got back our $$ of VD200000 from the driver on the 3rd day of our stay. A very big THANK YOU to you Ms Thu. All in all.. it was a good stay :)
Reviewed June 29, 2015

Ysaac from Philippines
Premium Deluxe Twin
Stayed 1 night in June 2015
Location, Breakfast, Bathtoom
Worth every penny. It's so close to Ben Than.
Reviewed June 28, 2015


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