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Astagina Resort Villa and Spa
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Swimming pool [outdoor]
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Swimming pool [outdoor]
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8.2 Excellent location
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8.2Location
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Astagina Resort Villa and Spa

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Excellent
From 506 reviewsSee what guests said
8.2
84% would recommend to a friend
  • Airport transfer

  • 290 meters to the beach

  • Heart of the City

  • Free Wi-Fi in all rooms

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3 Bedroom Pool Villa
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  • Pool view
  • 640 m²/6889 ft²
  • 1 king bed
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2 Bedroom Pool Villa
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  • Pool view
  • 200 m²/2153 ft²
  • 1 queen bed and 1 king bed
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2 Bedroom Suite
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  • Garden view
  • 63 m²/678 ft²
  • 2 single beds and 1 double ...
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1 Bedroom Pool Villa
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  • Pool view
  • 140 m²/1507 ft²
  • 1 king bed
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2 Bedroom Garden View
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  • Garden view
  • 200 m²/2153 ft²
  • 1 king bed
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Deluxe Twin
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  • Garden view
  • 31 m²/334 ft²
  • 2 single beds
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Suite Room
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  • Garden view
  • 45 m²/484 ft²
  • 1 king bed
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Deluxe Double
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  • Garden view
  • 31 m²/334 ft²
  • 1 double bed
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Special Offer Stay 3 Nights at Deluxe Room with All Inclusive Benefit
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  • 31 m²/334 ft²
  • Shower and bathtub
  • 1 king bed
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Special Offer - Two Deluxe Double or Twin Room
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  • 62 m²/667 ft²
  • Shower and bathtub
  • 1 super king bed or 2 singl...
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Verified guest reviews

Agoda Reviews (506)
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Cleanliness8.0
Facilities8.1
Location8.2
Room comfort and quality8.4
Service8.5
Value for money8.2
Food and dining7.3
Provided by verified guests of Agoda
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Showing 369 verified guest comments
12345
3.2
Rachelle from Australia
Solo traveler
Deluxe Double
Stayed 11 nights in December 2017
Failed to Meet Even Basic Expectations
Bed linen was not ever changed unless specifically requested. Staff generally rude and lacking customer service skills. Room service plates remained on the floor outside our room for two days. The white towels were a dirty grey colour. Unimpressed and won’t return
Reviewed January 11, 2018
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10.0
Chad
Couple
Deluxe Double
Stayed 6 nights in December 2017
Exceptional
I would recommend this hotel to anyone, staff are extremely helpful and would always go out their way for us. The food was excellent (make sure to include breakfast in your stay). I must acknowledge Putra (security guard) for being the kindest and most helpful with any problems we had. We are already planning our next trip back and will definitely go back to stay at Astagina Resort & Spa to do the rest of the things we never had time to do during our stay in the area.
Reviewed January 10, 2018
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8.0
Jeslyn from Philippines
Couple
Deluxe Double
Stayed 1 night in December 2017
Nice pool
we only stayed one night just to scout seminyak and legian beach thought the hotel is 250m away from the beach but unfortunately we have to walk more than 1 kilometer to reach the beach though the room is big I found the toilet so strange its really too small that so hard to walk inside. Breakfast is standard , rest it is still worth to stay in the hotel.. i do love the scenery in the swimmingpool area
Reviewed December 21, 2017
Dear Jeslyn, Thank you very much for choose Astagina Resort Villa & SPA as your accommodation during holiday in Bali. We wish you would like to be our repeater guest if you come back to Bali. It was nice to received a good comment from you and we will try to increase our staff knowledge & service quality. Have a nice day.. Regards, Eka Kristina
Responded January 08, 2018
Astagina Resort Villa and Spa
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4.4
Ong from Singapore
Couple
Deluxe Double
Stayed 4 nights in December 2017
Cleanliness zero
Cons: 1) the air conditional was not cooling 2) towels were dirty with holes 3) hair dryer wire was broken 4) bedsheets was damped in yellowish
Reviewed December 13, 2017
Dear Ong, Warm greetings from Astagina Resort Villa & Spa, Legian - Bali. Thank you very much for taking the time to post your review on Agoda. Allow me to take this opportunity to express my regret and sincerest apology. I am most concerned that you have left with such a negative feeling about our resort and I sincerely regret that we have failed to meet your expectations. Please rest assured that your valuable feedback regarding the Air Condition, Towels, Hair Dryer, and bedsheets is taken very seriously. I will definitely discuss this situation with the related departments and ensure that it will not happen for another time. Lastly, my appreciation for sharing your constructive feedback and please do give us another chance to welcome you back in the future. Regards, Eka Kristina
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3.2
Meghan from United States
Couple
Suite Room
Stayed 3 nights in November 2017
Overall very dingy hotel. Cleanliness standards not up to par.
Bathroom not cleaned properly: stains on side of sink from prior use, one sink was clogged, there were pieces of other people’s hair around back of sink counter area, also a spider/web behind the sink faucet and in the corner of the floor in the toilet. Bathtub not cleaned properly. Sheets on bed were torn in 2 separate places AND there were stains all over the place: sheets, pillowcases, duvet cover - including stains on the robes provided. Bath towels were old and frayed and had a dingy gray tinge instead of white. Have Pics. towels and bedsheets were damp because do not leave a/c on when room is not occupied, the door to the terrace didn’t close properly so the damp air from outside permeates the room making everything feel wet. Not at all what I expected from an 8+ ranking on your site. Very disappointed in this hotel. Would have canceled the rest of stay if I hadn’t prepaid, would have called Agoda immediately if I had cell service while traveling but I did not until now.
Reviewed November 30, 2017
Dear Meghan, Warmest greetings from Astagina Resort Villas & Spa. Thank you very much for taking the time to post your review. Allow me to take this opportunity to express my regret and sincerest apology. I am most concerned that you have left with such a negative feelings about our resort regarding lack of cleanliness and I sincerely regret that we have failed to meet your expectations. I will definitely discuss this situation with the related departments and ensure that it will not happen for another time. Lastly, my appreciation for sharing your constructive feedback and please do give us another chance to welcoming you back and hopefully we could serve you on another occasion. Regards, Eka Kristina
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Astagina Resort Villa and Spa
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8.0
Ronna from Malaysia
Couple
Suite Room
Stayed 5 nights in October 2017
Beware of Money Changer Opposite SangRia Grill
This is the nearest money changer to the hotel. It is an unauthorised money changer. The guy tried to give me 14 pieces rupiah notes instead of 20 pieces.
Reviewed November 26, 2017
Dear Ronna, First of all, we would like to thank you for your stay with us at Astagina Resort Villas & SPA. Thank you for taking the time to sent us a comment, My appreciation for sharing your constructive feedback with our team. We will take this information as a warning to other guests to be more careful regarding the money changer and hopefully you would be able to stay again with us and we could serve you on another occasion. Best regards, Eka Kristina
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8.4
KENNETH from Australia
Couple
Suite Room
Stayed 4 nights in November 2017
Location
Great Hotel location is good pool was lovely and suite room was very spacious and very huge comfortable bed.
Reviewed November 26, 2017
Dear KENNETH, First of all, we would like to thank you for your stay with us at Astagina Resort Villas & SPA. It was nice to received a good comment from you, My appreciation for sharing your constructive feedback with our team and hopefully you would be able to stay again with us and we could serve you on another occasion. Best regards, Eka Kristina
Responded December 11, 2017
Astagina Resort Villa and Spa
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10.0
Nicole from Australia
Family with teens
Stayed 3 nights in November 2017
Excellent experience
We have been coming to Bali annually with our family now for ten years and stay somewhere different almost every time. Very rarely stay somewhere twice, however I think we will break our own rule with this hotel! Hugely exceeded our expectations! In the most perfect spot that we loved, awesome value for money, fabulous staff and food. We WILL be back
Reviewed November 24, 2017
Dear Nicole, First of all, we would like to thank you for your stay with us at Astagina Resort Villas & SPA. It was nice to received a good comment from you, My appreciation for sharing your constructive feedback with our team and hopefully you would be able to stay again with us and we could serve you on further occasion. Best regards, Eka Kristina
Responded December 11, 2017
Astagina Resort Villa and Spa
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10.0
Shelley from Australia
Couple
Deluxe Double
Stayed 1 night in May 2017
Loved this hotel
Very nice - afternoon tea was lovely.
Reviewed November 17, 2017
Dear Mr/s. Shelley, Warmest greetings from Astagina Resort Villa and Spa… Thank you for your lovely review. We are delighted you have enjoyed your stay with us, and our team are happy to hear that our afternoon tea was lovely. Hopefully you would being our loyal customer in the future. Look forward to serving you again on your next holiday. Regards, Meilisa
Responded November 18, 2017
Astagina Resort Villa and Spa
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10.0
Varshita from Singapore
Couple
Deluxe Double
Stayed 1 night in October 2017
Awesome Pool
Love the pool area!
Reviewed November 16, 2017
Dear Mr/s. Varshita Warmest greetings from Astagina Resort Villa and Spa… Thank you for your great review & love our pool area. We are delighted you have enjoyed your stay with us, and our team are happy to hear that they could meet your expectation in services and attention during your time in Bali. Hopefully you would being our loyal customer in the future. Look forward to serving you again on your next holiday. Regards, Meilisa
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