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Exterior view, Aston Pontianak Hotel and Convention Center in Pontianak
Superior - Room plan, Aston Pontianak Hotel and Convention Center in Pontianak
Lobby, Aston Pontianak Hotel and Convention Center in Pontianak
Lobby, Aston Pontianak Hotel and Convention Center in Pontianak
Swimming pool, Aston Pontianak Hotel and Convention Center in Pontianak
Ballroom, Aston Pontianak Hotel and Convention Center in Pontianak
Ballroom, Aston Pontianak Hotel and Convention Center in Pontianak

Removed from saved list

8.0

Excellent

1,206 reviews

1,206 reviews

Housekeeping21
Breakfast14
Food & Dining6
See map
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Betang House
810 m
Saint Joseph Cathedral
1.1 km
Keraton Kadriah
1.1 km
Museum Negeri Pontianak
1.4 km
Kapuas Square
1.6 km
Closest landmarks
Apotek Makmur 2
160 m
Gajah kembar Toko
190 m
Apotik Kencana
210 m
Apotik Bintang
380 m
Mo Star
390 m

Aston Pontianak Hotel and Convention Center

Jl. Gajah Mada 21, Pontianak City Center, Pontianak, Indonesia, 78121 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pontianak City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Inside city center

Front desk [24-hour]

Airport transfer

Excellent breakfast

770 meters to Betang House

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Pontianak every 7 minutes on Agoda.com
Value for money8.1
Distance to city center1km
Location rating8.3
Nearest airportSupadio Airport (PNK) - Indonesia
Distance to airport14.1 km

Rooms available at Aston Pontianak Hotel and Convention Center

Very good
Room comfort & quality

7.7

Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Family Suite
...
  • Room size: 138 m²/1485 ft²
  • Street view
  • 2 king beds
Enter dates to see prices
Executive
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite Family Suite
...
  • Room size: 138 m²/1485 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Suite Executive
...
  • Shower
Enter dates to see prices
Single Executive
...
  • Shower
Enter dates to see prices
Family Room
...
  • Shower
Enter dates to see prices

Frequently asked questions

Does Aston Pontianak Hotel and Convention Center offers connecting rooms?

Aston Pontianak Hotel and Convention Center offers connecting rooms for guests who wants to stay connected to their friends or loved ones with accessible doors between rooms. You can find the connecting room information by hovering over "See all room facilities" in the room selection which may be exclusive to selected numbers of room only.

Does Aston Pontianak Hotel and Convention Center have bars on the premises?

Experience your holiday the finest way with a drink in your hand at Aston Pontianak Hotel and Convention Center's bar available right in front of your doorstep for when you need a drink or two.

Does Aston Pontianak Hotel and Convention Center offer shuttle service for getting around?

For your convenience when traveling around the city, Aston Pontianak Hotel and Convention Center provides None right where you need it making it easy for you to get to places conveniently.

What kind of non-water sports and outdoor activities are accessible at Aston Pontianak Hotel and Convention Center?

Aston Pontianak Hotel and Convention Center offers non-water sport and outdoor activities such as bicycle rental for you to sweat it out.

Does Aston Pontianak Hotel and Convention Center offer laundry services?

Yes! Aston Pontianak Hotel and Convention Center offers laundry service at your disposal for whenever you need your favorite shirts or dresses clean and fresh all throughout your holiday. Please contact the property for more information.

What was the average room rate for Aston Pontianak Hotel and Convention Center been in the past month?

The average room rate for Aston Pontianak Hotel and Convention Center in the past month is 681279.8 IDR, compared to city's average of 298569.45 IDR.

In which languages can Aston Pontianak Hotel and Convention Center's staff members communicate?

Aston Pontianak Hotel and Convention Center can speak up to 2 languages which includes English for visitors that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

What is the verified guest review consensus about Aston Pontianak Hotel and Convention Center's food?

64.0% of our past guest ratings have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Aston Pontianak Hotel and Convention Center down in the review.

What is the verified guest review consensus about Aston Pontianak Hotel and Convention Center's spa?

80.0% of our past customer testimonials have given a positive appraisal and remarks about this property's spa. You can look up on more detailed customer reviews, and comments for Aston Pontianak Hotel and Convention Center down in the review section.

What is the closest airport to Aston Pontianak Hotel and Convention Center?

The closest airport to Aston Pontianak Hotel and Convention Center is Supadio Airport, 14.0 km away.

Is breakfast offered at Aston Pontianak Hotel and Convention Center?

Wake up to an incredible buffet and continental breakfast at Aston Pontianak Hotel and Convention Center. Visitors can enjoy breakfast offered with an additional charge of 137500 IDR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What people love about Aston Pontianak Hotel and Convention Center

  • 8

    Very good
    Cleanliness

    "Big room and clean"

    NG

    |

    September 17, 2023

  • 8

    Very good
    Cleanliness

    "Big room and clean"

    NG

    |

    September 17, 2023

  • 9.6

    Exceptional
    Location

    "The location was perfect, too."

    Vania

    |

    August 24, 2023

Overall rating:

8

Excellent
1,206 reviews
Cleanliness
8.1
Facilities
8.0
Location
8.3
Read all reviews >
What travelers say they love:
Room was clean, Breakfast was plenty of choices and of good ...
Man from Indonesia
Couple
More about Aston Pontianak Hotel and Convention Center

More about Aston Pontianak Hotel and Convention Center

Experience Luxury and Comfort at Aston Pontianak Hotel and Convention Center

Nestled in the heart of Pontianak, Indonesia, Aston Pontianak Hotel and Convention Center is a 4-star hotel that offers a wide range of facilities to make your stay as comfortable and enjoyable as possible. The hotel features a coffee shop, bar, laundry service, restaurant, room service, safety deposit boxes, airport transfer, tours, valet parking, concierge, air conditioning, hair dryer, mini bar, satellite/cable TV, massage, indoor pool, fitness center, sauna, spa, outdoor pool, Wi-Fi in public areas, car park, shuttle service, Free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, BBQ facilities, luggage storage, shared kitchen, karaoke, daily housekeeping, gift/souvenir shop, taxi service, breakfast buffet, continental breakfast, and a free car park. Whether you're traveling for business or leisure, Aston Pontianak Hotel and Convention Center has everything you need to make your stay unforgettable.

Luxurious and Spacious Rooms at Aston Pontianak Hotel and Convention Center

Aston Pontianak Hotel and Convention Center offers a variety of room types to suit every traveler's needs. The Deluxe room spans 32 square meters and comes with either 2 Single Beds or 1 Double Bed. For those seeking more space, the Executive room offers 48 square meters of luxurious comfort with 1 King Bed. The Family Suite boasts a massive 138 square meters and is equipped with 2 King Beds, perfect for families or groups traveling together. The Suite measures 100 square meters and features 1 King Bed. Lastly, the Superior room, which spans 32 square meters, comes with either 2 Single Beds or 1 Double Bed. With such a wide range of room types available, Aston Pontianak Hotel and Convention Center has something for everyone.

Explore the Rich History and Culture of Pontianak

Aston Pontianak Hotel and Convention Center is situated near several landmarks and attractions that showcase the rich history and culture of Pontianak. Take a short walk to Museum Negeri Pontianak and discover the city's colorful past through its impressive collection of artifacts and exhibits. Marvel at the Equator Monument, which marks the line that divides the Earth into the northern and southern hemispheres. Visit Masjid Raya Mujahidin and Saint Joseph Cathedral, two stunning places of worship that reflect the city's religious diversity. Shop to your heart's content at Ayani Mega Mall and Kapuas Square, or immerse yourself in the local culture by visiting the traditional Betang House and Keraton Kadriah. Don't miss the Digulis Monument, which commemorates the city's struggle for independence. With so much to see and do, Aston Pontianak Hotel and Convention Center is the perfect base for exploring the best of Pontianak.

Exceptional Service and Comfortable Stay

Aston Pontianak Hotel and Convention Center has received rave reviews from its guests for its exceptional service and comfortable stay. The staff is described as helpful, super friendly, and always willing to go the extra mile. Guests are happy with the hotel's strategic location, good facilities, and comfortable rooms. The breakfast buffet offers a wide variety of options and is highly recommended. The hotel's cleanliness and great housekeeping are also appreciated. Overall, guests are very happy with their experience at the hotel and would gladly stay here again.

Experience Exceptional Comfort and Service at Aston Pontianak Hotel and Convention Center

Aston Pontianak Hotel and Convention Center in Pontianak, Indonesia, is a top-rated hotel that has received high praise from satisfied guests. With an impressive overall rating of 8.1, this hotel is known for its exceptional value, facilities, cleanliness, location, and staff performance. Guests have raved about the comfortable accommodations and outstanding service provided by the hotel staff. Although the food and dining rating is slightly lower, there are plenty of dining options nearby to satisfy every palate. Whether traveling for business or leisure, guests can expect a memorable stay at Aston Pontianak Hotel and Convention Center.

Show less

Amenities and facilities

Very good
Facilities

8

Most talked about facilities

Breakfast

34 mentions

Housekeeping

23 mentions

Food & Dining

17 mentions

Swimming Pool

8 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Air purifier
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site
Dynasty Chinese Restaurant
  • Cuisine: Asian, Chinese
  • Menu: Buffet

Location

Jl. Gajah Mada 21, Pontianak City Center, Pontianak, Indonesia, 78121
Excellent
Location

8.3

Airports
  • Supadio Airport (PNK) - Indonesia
    14.1 km
  • Kuching International Airport (KCH) - Malaysia
    202.5 km
Hospital or clinic
  • Apotek Makmur 2
    160 m
Shopping
  • Ayani Mega Mall
    1.8 km
Convenience store
  • Indomaret
    280 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Betang House
    810 m
  • Saint Joseph Cathedral
    1.1 km
  • Keraton Kadriah
    1.1 km
  • Museum Negeri Pontianak
    1.4 km
  • Kapuas Square
    1.6 km
  • Ayani Mega Mall
    1.8 km
  • Masjid Jami At
    2.0 km
  • Digulis Monument
    2.3 km
  • Equator Monument
    4.7 km
  • Masjid Raya Mujahidin
    6.7 km
Nearby landmarks
  • Apotek Makmur 2
    160 m
  • Gajah kembar Toko
    190 m
  • Apotik Kencana
    210 m
  • Apotik Bintang
    380 m
  • Mo Star
    390 m
  • Costummers'Car Park
    550 m
  • RS Kharitas Bhakti
    660 m
  • Betang House
    810 m
  • Harum Manis Supermarket
    890 m
  • Promedika Hospital
    930 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An additional charge will be required for use of the spa and massage.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until13:00
Getting around
  • Airport transfer fee150000 IDR
  • Distance from city center1km
  • Travel time to airport (minutes)25
Extras
  • Breakfast charge (unless included in room price)137500 IDR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants2
  • Number of rooms 156
  • Room voltage220
  • Year property opened2010

Reviews of Aston Pontianak Hotel and Convention Center from real guests

Provided by verified guests of Agoda
8.0
Cleanliness8.1
Facilities8.0
Location8.3
Room comfort and quality7.7
Service8.2
Value for money8.1
High score for Pontianak
Rating
9+ Exceptional (136)
8-9 Excellent (102)
7-8 Very Good (187)
6-7 Good (78)
<6 Below Expectation (105)
Time of the year
Mar - May (144)
Jun - Aug (183)
Sep - Nov (114)
Dec - Feb (167)

Show reviews that mention 

Showing 608 verified guest comments
12345
9.6
Exceptional
Ali from Indonesia
Solo traveler
Superior
Stayed 1 night in December 2022

Exceptional”

Very good location, right at the heart of the central. Hotel looks abit old from outside but, nice inside. Staff are friendly, breakfast is good. Fasilities are ok, only gym and swimming pool, so no sauna nor whirlpool. They are a no plastic waste campaign, so they dont provide 600ml mineral water in hotel rooms, but they do have a galon dispenser at the hall way for public use. Feel free to bring your own bottles/room kettle to fill.

Reviewed December 08, 2022

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10.0
Exceptional
Joze from Indonesia
Family with young children
Deluxe
Stayed 1 night in July 2022

One of the best in town”

Still, this hotel is one of my favorite in town. It's almost perfect for me especially for the meals.

Reviewed December 11, 2022

See room deals

10.0
Exceptional
Fabiola from Indonesia
Group
Superior
Stayed 1 night in October 2022

Exceptional”

Room is big & clean, also the service is good

Reviewed December 01, 2022

See room deals

10.0
Exceptional
Mohd from Malaysia
Family with young children
Deluxe
Stayed 2 nights in December 2019

A great hotel with excellent facilities”

The room was spacious. Staff was helpful & super friendly. The stay was indeed memorable. The food for breakfast was great with a lot of choices. Will definitely stay here for future trips in Pontianak. Well done, Aston Hotel Team.

Reviewed December 31, 2019

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Dear Mohd, Thank you for the awesome review! Very happy to know that you and your family enjoyed your stay with us, It is our pleasure to have you and your family enjoy the service of our staff and enjoy a large selection of breakfast menus. Together with my team, we all look forward to welcoming you again at Aston Pontianak Hotel & Convention Center. Sincerely, Anto W. Soemartono General Manager

Responded January 03, 2020
Aston Pontianak Hotel and Convention Center
9.2
Exceptional
Abigail from Indonesia
Solo traveler
Superior
Stayed 1 night in November 2021

Hidden gem”

Located a bit hidden behind a chaotic street, but definitely a gem. Pros: Love the pillow, soft but not sagging, perfect fit for my neck. Room is clean and spacious and well arranged with sufficient furniture for a business traveler (read: a proper office chair and desk). Cons: the building is a bit on the old side, although it's well maintained in the public area, the room where I was in could use a little touch up. There seems to be some weird drum beat all through the night (like from a night club) which reaches up to the fifth floor (where I was). Might not be a night club since it continued on until 5 am, so this may not be a fit for light sleepers. Might need a deep clean as I found some small critters coming out from its hiding place.

Reviewed November 17, 2021

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10.0
Exceptional
Annie from Indonesia
Family with teens
Superior
Stayed 1 night in August 2022

Bersih, Luas & Strategis”

Dekat lokasi kulineran. Over all puas

Reviewed August 07, 2022

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9.2
Exceptional
Vega from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2023

Good hotel”

Located at the city center. Friendly staff. Facilities are good. Room was very spacious.

Reviewed January 31, 2023

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9.6
Exceptional
ASGAR from Malaysia
Family with teens
Superior
Stayed 4 nights in June 2022

Good choice in Pontianak”

No complaints. big rooms. nice place to relax at the lobby coffeehouse.

Reviewed July 18, 2022

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10.0
Exceptional
Ahja from Singapore
Couple
Twin/Double room - Superior
Stayed 2 nights in January 2020

Had a pleasant stay”

Good location, price and staff

Reviewed January 28, 2020

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Dear Ahja, Thank you for your valuable feedback. We are delighted you enjoyed the location of our hotel, service from our staff and looking forward to seeing you again. Sincerely, Anto W. Soemartono General Manager

Responded January 29, 2020
Aston Pontianak Hotel and Convention Center
9.2
Exceptional
Mani from Singapore
Couple
Superior
Stayed 1 night in June 2022

Good hotel with excellent service staff, very good break fast in central location”

Stayed here before, became an Aston member and hope to stay here again whenever in Pontianak!

Reviewed June 02, 2022

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Dear Mani, Thank you so much for taking the time to share your feedback. It's a pleasure to hear that you enjoyed your stay with us. Glad to know that you become ASTON's member, we can not wait to welcome you back soon at ASTON Pontianak Hotel & Convention Center. Sincerely, Anto W. Soemartono General Manager

Responded July 02, 2022
Aston Pontianak Hotel and Convention Center
9.2
Exceptional
Vony from Indonesia
Family with young children
Family Suite
Stayed 2 nights in May 2022

Family suite”

The room is spacious, with 2 bed and 2 bathroom, and also 2extrabed still more room for the children play.

Reviewed May 12, 2022

See room deals

Dear Vony, Thank you so much for such a great review! We work really hard to offer a clean and spacious room in the best possible environment, so I am happy to see that reflected on your last visit. Hope to see you again soon! Sincerely, Anto W. Soemartono, General Manager

Responded June 07, 2022
Aston Pontianak Hotel and Convention Center
8.0
Excellent
Man from Indonesia
Couple
Superior
Stayed 1 night in September 2022

Everything was perfect Until ... the Live Music began ... Do Not Stay in Room facing Inside the hotel ”

Jangan menginap di kamar yang memiliki jendela menghadap ke Void (Ke dalam Hotel), kecuali Anda memang ingin tidur dengan ditemani Suara Live Music yang Menggelegar di Lounge yg terletak di lantai dasar. During checked in process, the attending receptionist told me that they will upgrade my room, but the room will have windows facing the Void inside the hotel , not facing outside. I did not think anything unusual since they said word "upgrade my room", then I agreed. The disaster began soon. The Live Music on the lounge below was so loud that my wife and I could hear it very clearly. The sound penetrated the room through gaps in the glass doors facing void inside the hotel. Then I began to realize why the receptionist told me that My Room was Upgraded. Any other than that was perfect. Room was clean, Breakfast was plenty of choices and of good taste.

Reviewed September 26, 2022

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8.4
Excellent
Marcus from United Kingdom
Business traveler
Superior
Stayed 3 nights in January 2023

I keep coming back”

Great pool, excellent breakfasts and a variety of dining options make this hotel in the Chinese part of Pontianak a great place to stay for the busy traveller

Reviewed January 14, 2023

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9.6
Exceptional
Nathan from Australia
Couple
Superior
Stayed 5 nights in January 2020

Exceptional”

Very happy with the service , really great hotel to stay in.

Reviewed February 14, 2020

See room deals

Dear Nathan, Thank you so much for taking the time to share your feedback. It's a pleasure to hear that you are happy and enjoyed the service from our teams. We can’t wait to welcome you back for another awesome stay with us. Sincerely, Anto W. Soemartono General Manager

Responded February 17, 2020
Aston Pontianak Hotel and Convention Center
8.8
Excellent
Kugan from Malaysia
Couple
Superior
Stayed 8 nights in December 2019

Generally great experience ”

Everything is perfect from the room, to security and friendly receptionist. My only problem is the slow service of their cafe. Its difficult to get their attention to make an order and room service at midnight/early morning can be super slow. Apart from these, clean room, housekeeping does a great job and there's 3 ATM at the hotel lobby. Will continue to stay at Aston Pontianak next time.

Reviewed January 24, 2020

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Dear Mr. Kugan, Thank you very much for your candid review of your recent stay at our hotel. We are so happy to know that you had a wonderful stay with us. Glad to know that you enjoyed the food and service which was delivered by our team. We apologize for the late response from our waiter team, this will be an evaluation for us to always improve service. Your positive comments about our hotel are highly appreciated. Again, thank you for your review and we hope to see you again soon at Aston Pontianak. Sincerely, Anto W. Soemartono General Manager

Responded January 29, 2020
Aston Pontianak Hotel and Convention Center
8.8
Excellent
Yusuf from Indonesia
Family with young children
Superior
Stayed 2 nights in June 2022

Quite Good Hotel”

The Hotel located in Pontianak city center, spacious room, friendly staff, various breakfast. But room quietness is fair, sound from the hall leak when soundcheck.

Reviewed July 04, 2022

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9.2
Exceptional
Kugan from Malaysia
Solo traveler
Superior
Stayed 8 nights in November 2019

Great experience ”

Nothing much to complaint about. Clean room, friendly receptionist, great housekeeping. Slow service at the Dynasty cafe though.

Reviewed January 24, 2020

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Dear Mr. Kugan, Thank you very much for your candid review of your recent stay at our hotel. We are so happy to know that you had a wonderful stay with us. Glad to know that you enjoyed the food and service which was delivered by our team. We apologize for the late response from our waiter team, this will be an evaluation for us to always improve service. Your positive comments about our hotel are highly appreciated. Again, thank you for your review and we hope to see you again soon at Aston Pontianak. Sincerely, Anto W. Soemartono General Manager

Responded January 29, 2020
Aston Pontianak Hotel and Convention Center
8.4
Excellent
Benjamin from Singapore
Family with young children
Executive
Stayed 2 nights in December 2022

Excellent”

All is good, only issue is if your room with bathtub with shower head on top of bathtub, most likely after shower , entire toilet will be flooded

Reviewed December 18, 2022

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8.8
Excellent
Henry from Indonesia
Family with young children
Deluxe
Stayed 1 night in February 2020

Comfortable n pleasant stay in Aston pontianak city ”

Good hotel to choose for family, friendly staffs n clean environment.

Reviewed February 09, 2020

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Dear Henry, Thank you for your review! It's been our pleasure having you and your family at Aston Pontianak Hotel & Convention Center and we definitely look forward to your return. Glad to know that you are satisfied with our services and facilities. Once again, thank you for your review. Warm Regards, Anto W. Soemartono General Manager

Responded February 10, 2020
Aston Pontianak Hotel and Convention Center
8.0
Excellent
Marcus from United Kingdom
Business traveler
Superior
Stayed 4 nights in July 2021

Good choice of cuisines and excellent pool”

This is a large hotel with all the expected facilities for such a big place and a very solicitous and helpful staff. It is well maintained, efficient and quite clean but beginning to show its age. The big open air pool is a great feature.

Reviewed July 10, 2021

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Dear Marcus, Thank you so much for such a great review! We work really hard to offer a clean and spacious room in the best possible environment, so I am happy to see that reflected on your last visit. I made sure that our staff got the recognition they deserved. Hope to see you again soon! Sincerely, Anto W. Soemartono, General Manager

Responded July 12, 2021
Aston Pontianak Hotel and Convention Center
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