The common denominator-outstanding customer service”

I noticed in all reviews that Astoria Palawan’s customer service excellence has always been commended. I can attest to that because I experienced that when I, my parents, my husband and two children and my brother booked 2 nights in this awesome resort. The de luxe room was like a home away from home and has adjoining rooms painted in bright colors. The waterpark was breath taking and the food was great. Their nurse was super helpful when one if us had stomach upset. What’s best about this resort are the staff’s welcoming greetings and bright smiles and yes, Mr John John’s smile too. The welcome refreshments were yummy. Even if it’s s bit far from the city, its totally worth it. I arranged for underground tour and we were happy with it, as we did not wait long for our qeue. Even others who gave this resort a not so high review, they still put in a good word about Astoria Palawan customer services, it is so far if I may say do, the best.

Exceptional”

Our stay in Astoria Palawan has been really amazing. I celebrated my birthday there and inhad the best time. The moment we entered Astoria, we were welcomed by warm smiles. Every staff in the resort has been really courteous and hospitable. The room was really homey and clean. The pool was really inviting and it was a great feeling dipping into it especially at night. Although the beach can't be used during our stay because beach nourishment is on-going, Astoria made sure we'll have fun under the sun by giving us free access to Astoria Water Park. Our stay in Astoria Palawan has been really memorable.. A perfect place to celebrate my birthday! Than you so so much!

If you are planning to bring kids- read this”

Kindly note that I used my platinum voucher from my Platinum membership in Astoria apart from this agoda booking I paid for. Astoria Palawan somehow redeemed my frustration with Astoria post sales process ( I will make a separate review in FB) Check in process was smooth. I like that they have pearl necklace and unique welcome drinks for guests. They also have a small presentation regarding the hotel's facilities. Dan from front desk was very accomodating. He even looked for me at the restaurant when my room was available. Rooms- Clean, Spacious and safe for kids running around with wet feet. No risk of slipping. They provide free water in big bottles Food- everything taste good, staff are attentive, quick service. Meiry the supervisor from the restaurant is very helpful. She even arranged a complimentary cake w balloons for my daughter's bday. Facilities- a lot of playground area, waterpark and pools are clean, the kids will enjoy. I will definitely go back.

Family Staycation ”

We were amazed of how beautiful this resort is and the room is really big and very comportable and cozy. A well planned room in every details, we really love this resort and not to mention the hotel staff from the cleaners to the reception, restaurant personal and chefs and the golf car driver, their own hotel van drivers and staff in the ground are doing such a great job. Its really make us all enjoyed our staycation and we want to go back in Astoria Palawan in our next vacation. The food taste really good and my god the breakfast is really good buffet of international and local dishes as well is really great. We highly recommend this hotel resort to everyone. Worth the time and money to spend here.

Astoria Palawan: Perfect Getaway Location!”

Not knowing what to expect, the Astoria Palawan was a pleasant surprise. Looking for a getaway destination to decompress & relax, it definitely fit the bill. From the capable shuttle drivers who made transportation comfortable, to clean rooms, scenic beach views beside a disappearing edge pool, excellent service from friendly staff, to wonderful entertainment (acoustic guitar player extraordinaire & exciting fire dancers!), our stay at Astoria Palawan just kept getting better & better. The breakfast & dinner buffets enticed us with savory foods & the restaurant staff were informative & efficient. Side note: In the restaurant, ask for Jordan. He's happy to help & never stopped smiling. We'll definitely be back!

Good hotel, inconvenient location”

I just want to commend the friendly staff in Astoria for being so professional and very friendly. I am just a little upset by the management and their business priorities. Many of the cocktails were not available and this is not good because Astoria is very far away from any store or city. 1.5h to Puerto Proncesa city. The hotel offers tours to the attractions in Puerto Princesa but it is too expensive especially when it's just 2 of you. The price gets lower the more people there are traveling with you. I would recommend Astoria to adjust this as tourists can easily hire someone else for the tour. For now, contact Jomat at +63 917 944 6222 for your trips. His prices are reasonable and he speaks English very well. He acts as both a tour guide and a driver. He drives a big red van 8 people.

Great ,Awesome resort and amiable and hospitality of the staffs is a plus”

Upon arrival at the airport Astoria Palawan shuttle meet us with a smile. When we arrived the resort we felt the jospitality and welcome smiles with the staffs. The resort welcome us with greetings and mango/coconut shake and some mini muffins too.Treated us quickly until we were in our beautiful, coolest room to stay for vacation. We enjoyed our 4 nights stay. Sir Olli the restaurant manager offered us a venue by the beach for my grandaughters birthday party.Affordable venue , food, service, and karaoke and the gorgeous birthday decorations ever done by Peter , Rexand and some of the staffs managed by Sir Olli.Theres so much to say but I can say it in one word PERFECT!

The Astoria Drama of our lives ”

Hearing of Astoria is totally overwhelming and we are truly overwhelmed by it. The staffs are great from the driver, the front desk officers and servers at the reserve. Their special bibingka topped with cheese is the best bibingka we have ever tasted. Food is really good but it is really expensive too. We were excited to use the paddle boats and kayak but it was low tide during our visit. We just enjoyed swimming in their pool instead. The Waterpark is one of the highlights if you visit Astoria Palawan. You shouldn't miss to experience their slides and the St. Paul ride around the waterpark. The waterpark is perfect for kids. We are also delighted to see birds around the resort too. The only downside that we experienced is the noise from the outside of our room specifically the slamming of the doors that you can really hear inside the room. But overall, we really enjoyed our stay in Astoria Palawan as we celebrate the birthday of my soon-to-be husband.

Great Hotel in Puerto Princesa!”

Super love this hotel in Puerto Princesa! Love the hotel’s amenities: free water park access, mini golf course, playgrounds, and game rooms. Super love how friendly and accommodating their staff are! We also booked our exclusive tours via Astoria. Thanks to Sir Ollie, Andy, Kevin, Francis, and Rene for always entertaining and accommodating us! You are all very friendly and you made our stay memorable! Will definitely go back here again!

We love Astoria”

Astoria in Palawan is one of the best hotel and beach resort we’ve been to. We also enjoyed the Palawan Waterpark as freebies for their guests. Everything was perfect, the food, infinity pool, room and its amenities, staff and facilities. The only downside for us is the place is not PWD friendly at all, but we appreciated the efforts of their staffs in helping out my disabled brother with the transfers, yet he preferred to stay in the room all day because he really doesn’t like to be lifted.

Thank you for a wonderful time”

It was our very first time in Palawan island. We had an amazing time at Astoria. Our flight was delayed but our pick up driver waited for 2 hours! We had a welcome drink and snack (still thinking about the coconut milkshake). Loving the bright and colourful bedrooms. Well designed and very spacious. And thank you to John John and Alcres for taking such good care of us. The staff are all very helpful and they really care for the guests. It feels like a one big family. We were not feeling too well, but Alcres always made a phone call to make sure we are fine and if we needed anything. Thank you so much again! I love you guys! I hope to return to Astoria again. It's now one of my top 5 favourite resorts, ever! x May

great resort”

We stayed here for 4 days and we enjoyed our stay very much. The staff is great especially Mikee in the restaurant as she was so helpful and cordial. The breakfast was very great and we enjoyed all the meals we at in the restaurant on the premises. Multiple pools and private beach which is maintained well by the resort. The Christmas theme and decorations are beautiful We did go into the water park but its not really for older patrons but its great for kids if you are taking the family. The only negative is that it is like 60 KM from Puerto Princesa and further to El Nido but we rented a vehicle and could easily travel wherever we wanted to go. If you don't want to pay for tours I would suggest renting a car or other vehicle in town before going to the resort as it is not that expensive if you shop around. Definitely do the underground river trip as we did it by driving there and getting the local tour which cost 1700 pesos all and all including a pretty nice lunch,

One of the Best Ones I've Stayed”

Glad we chose Astoria as we had the most pleasurable stay. Overall, I think their level of service is top-notch and in my opinion, sets the bar high across the hospitality industry. I would give the resort staff 6 stars if there was an option. Honestly I think that they are Astoria's greatest asset. They did not treat us as guests - more like family. Special thanks to Johnjohn Ozorio for making sure we were comfy the whole time. Food options at the restaurant were surprisingly affordable. Their breakfast buffet is superb! Sure, it is quite far from the airport and the tour spots but Palawan is a long island anyway so the towns are spread wide. For tour options, I suggest to consult the front desk after check-in as they organise group tours with their partner agencies. Saved us a lot of money and helped us gain friends during the trips.

One of the best 29th Wedding Anniversary Celebration of my parents at Astoria Palawan”

I would like to thank Astoria Palawan for making my parents' 29th wedding anniversary one of their happiest and memorable celebrations together. Thank you also for the "FREE ROOM UPGRADE". We really appreciate making an effort to make our parents the happiest couple on their anniversary. You have an amazing place, from the room, garden, restaurant and especially the Waterpark. Our parents and my sister really enjoyed their time staying at your place. Thank you again and More Power to your whole team! God Bless!

A lovely remote resort”

I enjoyed my stay at Astoria Palawan. The resort itself was modern, the rooms very well finished and appointed, the food was excellent and the staff very friendly and helpful. There is a range of activities and free use of bicycles, kayaks, karaoke and games room etc. Unfortunately the beach is not suitable for swimming, however the pool is very nice and makes up for this. While the restaurant staff were lovely, I found them either over attentive or under attentive. A little attention to detail was lacking in the room checking. My room did not have a safe upon arrival and the door to the adjoining room was unlocked and not secure, which should be part of normal room inspections. Overall I had a very pleasant stay here and feel relaxed and refreshed.

Most Relaxing Place Ever!”

Kudos to Astoria Palawan! I have never seen such hospitality, cheerful and accommodating staff. Extending our commendation to team lead Francis for assisting us during our stay. Our family loved our stay since day one. Too bad the beachfront was under maintenance. But we did loved the Palawan Waterpark, playground and the pool! Hope to be back here soon!

Fantastic place to stay”

The resort is located a little out of Puerto Princesa but for that you get a great setting on the beach. Food is very good. Staff are great. There are two pools and entry to the water park next door. This is equally good for a family or couple. Agoda managed to screw up our booking with very poor UX in the booking system. Their customer support was quite bad and I’d certainly not use Or recommend Agoda again.

excellent hotel, great staff and great facilities ”

Resort is amazing! staff are genuinely helpful and rooms are spacious and comfortable. Location is around 60 km from Puerto Princesa in the middle of nowhere, but if you want to relax then this is great. only downside is that the beach is closed off, if you wanted to go for a dip in the sea. Due to this inconveniences the resort is offering a free one day entry into the water park which is also a lot of fun

Everything great!”

About 1 hour and 30minutes drive from Puerto Princesa airport. They have hotel shuttle service and also exclusive transportation service to the resort. The resort has a nice water park good enough to spend a day. They also offer different types of excursions at the resorts with extra pay. The staffs are very kind and helpful.

Definitely worth returning”

It was an amazing vacation we enjoyed so much everything was great from check in to check out, the weather was bad but our four nights was full of fun . Service staff were friendly with hospitality mind . Our room was lbig and clean, food is good , will definitely return Thank you Astoria Palawan.