Highly not recommended!”
This resort is really far from tourist spots, it’s a very run down resort. Water heater not working, clocked toilet bowl & surroundings are badly maintained. There’s a huge lizard (about 1 foot in length with spots on its body) in our room and it took a while for the hotel staff to try to catch it but failed. We ended up requesting them to change another room for us and that’s already 10:30pm. Our unit is a semi-D & the other units around us were empty, it’s so quiet & behind our semi-D is jungle & the fencing were worn out. Fortunately, there’re 7 of us so at least it’s not that scary. They have a new hotel block on the other side which is well maintained but still the location is very poor. It’s location at the far end of all the main attractions. There’s no shops or restaurants nearby at all. Highly not recommended!
bathroom was a worry. No hot water and after running repairs were done the hot water was intermittent. Bathroom plumbing was leaking and when the sink was used it was all over the floor. Quality of the workmanship in the bathroom was third world level. Main room was OK, no problem, clean sheets, friendly staff, nice breakfast...can I suggest that the owner leaves his nice apartment on site and spent a few days in room 1110? Thanks J.Weemaes Australia
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One of Best in Class Mid Budget for the Region”
Woke up in the morning opened them balcony doors and breathed fresh air. The sounds of chirping birds, the cool air still. Surreal, greenery spread out across into the distance, a mountain backdrop on the right. It was a pleasant morning set out in nature far away from the pollution and sound of machineries churned by the factories of Saraburi. I had their Petina room, pool facing, and this was one that offered the best view for a simple night’s stay. Their larger units, Freesia and Daisy, fringing the edges of the resort and faced the full blown mountain backdrop would have been overkill for me. They were meant for families and slept more then 2. This resort had very wide range of accommodation types to suit all budget. It sat on a very large compound and getting from place to place would require a long walk, a drive if you are lazy. Alternatively you could ask for their rustic looking buggy crafted out of a vintage car with bug eyed headlights to bring you around. It was really nice just to stroll around in the cool morning air bestowed by the surrounding flora and mountains. The room I had was one on the second floor, in a long bright orange block that had a pool up front. The décor was uniquely country and had all the vibes of relaxation. Now, a turn of events. As much as I really wanted to transcribe a glowing review, I cannot bring my keyboard to do so. There were power outages 2 times during the night and I was awaken by the heat that built up within my blanket. My room, there were no complimentary bottled water although there was a kettle. I did not intend to drink tap water, nor scoop the pool water from below. There was no floor rug for the toilet, so I had to be careful not soil my room into looking like a stained public beach toilet. And disgustingly, there was a wet mess of hairball and debris cluttered up in a corner of the toilet. These negligence, could be because it was a government holiday period when I was there. Too many guests and that could
We had a great moment there. The staffs and manager were very friendly and great service-minded. My GF lost her diamond ring and they tried the best to help and eventually helped us find it. It was a great pleasure stay for us. We'd definitely going back
Nice Swimming pool and nice environment ...
Nice place,clean..staff don't understand English
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The room is big and consider clean (as outside have many ants). We booked 3 rooms with pool view. It is a great view and even can see sunrise. This hotel compound is big. As we do not drive there, so the hotel will provide a shuttle "golf car" to pick you (room <=> reception) when you needed. Bad is the toilet. Hot water on and off, basin was leaking (untill the whole floor was wet), watertap like rusty and even the light is mulfuntion. Had complain to them and hope they can do some maintainence. Overall my family and friends are happy and satisfy to stay here.
Running down hotel ”
The staff are good. Just that the condition of the hotel is really poor. My room’s toilet is the worst, all the sanitary accessories get rusty & there was always water on the floor after toilet flush. The whole room filled with unacceptably odor.
Pro: Staffs were very helpful despite language barrier. Cons: Ivy Cottage are pretty old. Creaking sounds when walking around. Our Ivy room 4 bedroom toilet wall cracked with gaps. Insects flew in with forearm size gecko lurking around. Would be better if better maintained.
We checked in late and the staff just brought us to the room without opening the door. A lizard just jumped on us when we opened the door. And we don't even know when the switch is. I was screaming frantically away and the stupid staff simply left us! Resort itself has nice picture spots but it doesn't make up for the scare my children and I had in the night! 😰😰😰
This Place shouldn't even be Rent ”
We went there and very disappointing. First-day check-in, the bathroom door is full of Mold. The bathroom tap is spoilt. Change to a second room and the room toilet flash is spoilt and the toilet tap is spoilt and no hot water and door fill with mold again. Third room toilet tap is spoilt and ask we ask for repair. The repair only took place two days later. Please at least paint the resort bathroom door and make it in a condition that is able to stay. We are not asking for the sky. The basic necessity of the resort is a must. In a place need to change so many rooms. I asked for a better room and upgrade, guess what? Customer service said need to pay. I told them I am not paying them they told me that it was suddenly fully booked. Cannot believe it. Ask for extra pillow instead of giving good customer service and waive due to the bad service, the customer service told me the boss of the hotel insisted that they will charge 100baht. In the end, I paid. No basic customer service recovery
Fit for group”
Too old and mess
We booked Daisy Room. The rooms seem like long no one staying. A lot of ants and dusty.....
Need To Renovate”
The building/Room are old and long time no maintenance..... my friend are disappointed
Clean and spacious rooms”
Nice and clean rooms, friendly and helpful staff. Recommended for this area.
Value for money”
Value for money, very quiet, room is OK, pool too small
Good hotel, only the food cleanliness”
the hotel is big and the room is so good and clean also the breakfast is ok but the restaurant area is not clean and a lot of bugs flying over the food.
Great location, needs minor improvement”
The resort is located in a great place. Just by the road side to fetch for the mini van to get to Pak Chong or to the National Park. However, if you don't have your own transport, it's will quite difficult for you to go out (for food, groceries or sightseeing). The resort doesn't provide transport to get you to places. The place is clean but the individual unit is quite old. The one that I stayed in has no hot shower, shower door that couldn't close. Staff are friendly but there are only one or two who can converse (or at least understand) English. Even those manning the reception counter are not conversant in English.
Not worth money, will not come again and not recommend ”
The room should have better organize, tap of the sink broken, very old air-conditioner making noise, beds are just ok that can use for sleep , old yellow towels. If the hotel would like to make it eco-friendly and feel like live in nature should have renovate all. There are so many hotels out there better in the same price range.
Far from town but lovely setting”
A lovely resort with lovely gardens and walks and extensive grounds. A nice new swimming pool. Restaurant has limited western food and the Thai food could be better.Overall a nice resort which is good value but only if you have your own transport.
Bad decision to be there for us. ”
Aurora used to be a nice hotel we went there 4 times already. This time it was really terrible. The bathroom's door is very dirty with mold all over it. And we have a 4 years old girl with us. The worst thing was. There was a company (group booking) booked the hotel and organized a noisy party until 23.00 hrs. The noise was unbearable even inside our room. They sang Karaoke on the stage, drunk people in the center of the garden in front of our room shouting with the Microphone. I called the operator twice and complained and I also told a waitress to tell manager. Asked them to lower down the noise. The hotel staff didnt take it seriously. We drove 200 km there to be in nature. What we've got was like we were in the middle of temple fair. Noisy til almost midnight. The hotel is big they can even let client to party further from other guests' room. But they didnt care to do so. So angry. Very bad desicion.
Good deal. Clean room and nice scenery.”
We stayed at Yarrow rooms. They are too old and need to renovate.
Very derty and not safe...
GOOD PLACE AND STAFFS.
nice hotel but they can't speak english at all. only the manager can speak english. Had a hard time to communicate with them.
Water very low”
Water flow very low
Have a nice stay at pool view room
Good location & room confort ”
Slow delivery of the food [ Dinner period ]
Pros: value for money, has a mini garden and looks pretty good on the exterior. Cons: Ridden with insects and the toilet smells bad. It’s an old resort, so do not harbour high expectations.
Overall is ok.
The place is badly maintained. It gave me a bad impression of my booking through Agoda
Good and bad”
Good: Value for money, breakfast. Bad: Toilet and air con got problem, far.
have to improvement
Nice view and environment. Far from noise and busy city that uou can relax”
The price is
รีสอร์ทอยู่ค่อนข้างลึก แต่เงียบสงบดี ทางเปลี่ยวนิดหน่อย จองห้องพักแบบเตียงเดี่ยว แต่ได้เตียงคู่ สิ่งอำนวยความสะดวกในห้องพักมีครบครัน อาหารเช้าเป็นแบบบุฟเฟ่ต์
What you see in the picture is not actually what you got.”
What happened was that... i was attracted by the price and the space of the offer made in agoda and knowing the fact that it is rather a distance away from places i wanted to go but for the space and the price offered by aurora, i was willing to scarify. I booked the room called daisy but when i reached there, they told me that it wasnt so
The facilities are mostly old and not well maintained. Cleanliness strongly needs to be improved as dust and spider web are too obvious. During my stay, there was electricity shortage. I was struggle in the room not knowing what was going on. The given mobile numbers are off.
More care needed”
The rooms (Morning Glory) we stayed in look quite rundown; the ceilings crack and other appearance looks like suffering from neglect. However, there appears to be other newer building and well-maintained rooms scattering throughout the resort. The food served at breakfast was very basic. One would need to have own transportation to get around as the resort is located far from eateries around town and other tourist attractions.
WORST STAY EVER”
Worst RESORT that i have ever stayed. We have booked for 5 rooms and 3 rooms are facing the electricity problem. The electricity power was not enough to support and it had getting worst at midnight time. Called reception, but the person was only able to talk in THAI. 👎👎 Unfortunately, the EXPERIENCED RECEPTIONIST have let us to wait for more than ONE HOUR to FIX THE ELECTRIC POWER and never though of arrnage another room for the customer to rest first. The management, please try to improve the service level. Thank you.
Cheating photos on Agoda - hotel is really terrible in reality”
Photos on Agoda are from many years ago (I think). In reality, old &no maintenance at all. You can see bad conditions everywhere (in the bathrooms, rooms, balcony, reception area, restaurant, public areas), helpless & not welcoming staff .Swimming pool very small, just for the children to play a bit in the water (swimming pool on the website is misleading - looks much bigger). Overall satisfaction 3 out of 10 scores
Lousy resort. ”
Resort full of small crawling creatures. Moth, flies etc everywhere. Aircon not cold. In the night, rooftop seems to have rats running about making noise. Shower/ basin water so small till sometimes as though no water. No rubbish bin that we can throw away the left over food or waste. No phone in the room that we can contact the house keeping or reception.
very low maintenance of the resort facilities”
Positive: Very peaceful and wonderful surrounding environment Negative: The resort room are very poor maintenance, full of the ants (marching) inside the hotel room, damage wooden floor and very low water tap pressure in bath room, and un sufficient hot water shower supply. Hotel room front wooden door broken even can see from outside into the room. Resort Facilities: Swimming Pool acceptable. Bicycle very poor maintenance, bicycle tire low air pressure, foot paddle broken and brake malfunction.
Location look very old and deserted.”
Very very private cause no others customers there. No wifi provided. No hot water for shower lucky I'm not there on winter time if not, I don't know how to shower with those cold water :( if there can improve all their building will be nicer cause now look like they are not open for device any more
Supposed to stay for two nights in two villas. During the first night stay, one villa was without water supply and the other one was without hot water supply. There was no wi-fi in the villas. The cleanliness was so terrible for the living area and the finishing of the building was so sub-standard. Finally we could not tolerate to continue staying for the second night and decided to leave the place after a nightmare stay.
Aurora Resort, Khao Yai, Thailand”
The wooden room seems to offer the same size and facility with much lower price. Unfortunately there are only few wooden rooms available. Breakfast choice is very limited (only sliced bread, eggs, ham and con-gee with lots of boiled rice and small portion of pork).
The hotel is just okay. It's got a modern area around the back with a nice pool, but there's not much to do at the resort itself. It is also far from many places around the Khao Yai area.
Facilities need to be impoved”
The facilities are not maintain well. The water heater was not working, and it took a few hours to rectify the problems, where it was already around midnight.
The rooms need maintenance and have some kind of funky smell. We checked in to find a huge bee in the room. Many rooms weren't cleaned after guests checked out. Linens were lying outside of rooms.
Old and need renovation”
Pansy room was old and musty smells. it needs renovation. Having allergy after turning on the a/c.
Dirty and Old”
I can't believe that the room I stayed it's price 1,865 per night. I should be 500 THB
Good Clean Good Place”
Fine.Clean rooms, Staff were great and the location & the view superb...
bad smell bathroom. nice view”
very bad smell bathroom so they put air freshener to cover it which is even worse. nice view if you stay at new orange building. good location and acceptable price if you wanna visit Toscana
Goood hotel nice ”
Very good . Welcome drink is nice
Nice room and good environment”
cute and comfy”
nice weather esp in winter. nice accom which is suit for a couple. easy to find location
It is beautiful place and sufficiency money for our family.
The resort is suited for the travellers who want a quiet place to stay for relaxing.
Big area arounded with Moutain”
Nice view and big room. It 's so good for couple. Also, you can bring your dogs here.
Cottage room wasn't worth it”
My room: water doesn't work. My friend's room: the AC doesn't work and the room doesn't look nice compare to mine. We need to call them to fix and very slow service.
Just a fair place”
It’s a large size hotel, variety of rooms with affordable price and nice views but has bad maintenance of lobby and rooms.
Rooms not same as show on web not clean air not clean food cold
Too old and need big renovate”
When choose room suggest to choose isolate house and don't choose hotel room area because it not convenience to park. For me, I prefer area name PANSY home.
Breakfast is normal, Quite a big area but old, two swimming pools at the different location