Austin Park Hotel
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7.9
Very good
3.6% this month
/10
(265 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location
Parking
Available
  • Sunway College Johor Bahru320 m
  • Austin Hills Country Club1.28 km
  • Kuso Trick Art Gallery1.88 km
  • Holy Word Church2.2 km
  • Medini Dental Clinic Taman Daya2.22 km
  • Ikea Tebrau City2.79 km
  • Institut KTC2.81 km
  • AEON Tebrau City Shopping Centre2.83 km
  • Zoom Park Johor3.14 km
  • Siow Surgical Clinic Sdn Bhd3.38 km
  • Newly built in 2018
    Free Wi-Fi

    Austin Park Hotel

    Jalan Austin Heights 8/2, Taman Mount Austin, Johor Bahru, Johor Malaysia, Tebrau, Johor Bahru, Malaysia, 81100 - See map

    This property is in high demand!

    Booked 62 times

    "Clubs and bar bistro with live bands entertainment below the hotel."
    Geraldine - January 14, 2019
    Exceptional reputation
    Recommended by 90% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Very good service
    7.8 rating for service
    Very good facilities on premise
    7.1 facilities on premise
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Water park

    • Shops

    Cheaper than 95% of all properties in Johor Bahru in the last 24 hours

    Compared to 4,049 Johor Bahru properties at Agoda for various dates

    Property ranking|Compared to 4,049 Johor Bahru properties
    See all rankings
    Room size
    31 sqm.
    Review score - United States
    5.2/10
    Location score
    8.4/10
    Cleanliness score
    8.2/10
    Bigger than
    98
    %
    of Johor Bahru properties
    Better than
    98
    %
    of Johor Bahru properties
    Better than
    97
    %
    of Johor Bahru properties
    Better than
    97
    %
    of Johor Bahru properties
    Value for money8.1
    Distance to city center15km
    Location rating8.4
    Nearest airportSenai International Airport (JHB) - Malaysia
    Distance to airport14.6 km

    Rooms available at Austin Park Hotel

    Executive Suite
    Executive Suite
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 2 queen beds
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    Standard Queen
    Standard Queen
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed
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    Standard Bunk Bed
    Standard Bunk Bed
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 4 bunk beds
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    Superior Queen
    Superior Queen
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 double bed
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    Standard Twin
    Standard Twin
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
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    King Room
    King Room
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 2 queen beds
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    Deluxe Room 4
    Deluxe Room 4
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 king beds
    Enter dates to see prices
    8-Bed Mixed Dormitory Room
    8-Bed Mixed Dormitory Room
    ...
    • Room size: 35 m²/377 ft²
    • Shower
    • 8 single beds
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    Deluxe Room 2
    Deluxe Room 2
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 king beds
    Enter dates to see prices
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    More about Austin Park Hotel

    More about Austin Park Hotel

    An overview

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    Most talked about facilities

    Housekeeping
    13 mentions
    Internet
    7 mentions
    Car Park
    3 mentions
    Food & Dining
    2 mentions

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Park Cafe
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Most helpful reviews for Austin Park Hotel
    Business traveler
    Stayed 1 night in July 2019
    Standard Twin
    Exceptional10.0
    Money worthy hotel stay! Great experience!One of the best hotel I ever stayed in JB. The location is strategic, full of eating places. The room is spacious & clean & very new. The carpark fees was just RM2 if you park overnight. Worth money spend on this hotel. Will definitely come back again.
    PeiReviewed July 08, 2019
    Family with young children
    Stayed 1 night in June 2019
    Deluxe Room 4
    Good6.8
    Great hotel but poor serviceThe location is great. Near the waterpark n some others attractions. Tonnes of food options and bubbletea. But a single incident make me very disappointed with the hotel. On the day to check out, I requested for another bottle of mineral water, I'm rejected. To add on, there wasn't complimentary water given on that day. We were told as we have only stayed for 1 night, complimentary water will only be provided for 1 time. Though I understand, they may not be obliged to provide us the water, but never in my life of traveling, I was denied for getting a bottle of water.
    fufrom SingaporeReviewed July 03, 2019
    Family with young children
    Stayed 1 night in March 2019
    Deluxe Room 4
    Excellent8.0
    Worth the moneyMuch better than Midori Hotel which we used to stay... The hotel room is much bigger & the newer... Suggest Austin park hotel to add in additional pillows for each side of the bed as the pillow provided is too soft & too low....
    Leefrom SingaporeReviewed March 25, 2019
    Business traveler
    Stayed 1 night in July 2019
    Standard Queen
    Review score3.6
    Cleanliness is an big issueThe bed sheet not clean.
    Charfrom MalaysiaReviewed July 15, 2019
    Group
    Stayed 1 night in June 2019
    Deluxe Room 4
    Excellent8.4
    Big spacious room Arrive early at 10 but was told to check in at 2pm. We return at 2pm but some of our rooms not available for checkin. After asking the guy a few times, then one of the lady staff took over and gave us 4 rooms at the same floor. I am still puzzled why the guy insist not ready but it was ready.
    Yinfrom SingaporeReviewed June 24, 2019

    Reviews of Austin Park Hotel from real guests

    Overall rating
    7.9
    Very good
    From 355 reviews
    Provided by verified guests of
    Agoda Reviews (265)Booking.com Reviews (90)
    Rating via Agoda7.9
    /
    10
    Very good
    3.6% this month
    Cleanliness8.2
    Facilities7.1
    Location8.4
    Service7.8
    Value for money8.1
    High score for Johor Bahru
    Rating
    9+ Exceptional (21)
    8-9 Excellent (11)
    7-8 Very Good (35)
    6-7 Good (8)
    <6 Below Expectation (15)
    Time of the year
    Mar - May (13)
    Jun - Aug (31)
    Sep - Nov (25)
    Dec - Feb (21)
    All guests (265)
    All room types
    All languages
    Showing 90 verified guest comments
    12345
    10.0
    Exceptional
    Pei
    Business traveler
    Standard Twin
    Stayed 1 night in July 2019

    Money worthy hotel stay! Great experience!”

    One of the best hotel I ever stayed in JB. The location is strategic, full of eating places. The room is spacious & clean & very new. The carpark fees was just RM2 if you park overnight. Worth money spend on this hotel. Will definitely come back again.

    Reviewed July 08, 2019
    6.8
    Good
    fu from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 1 night in June 2019

    Great hotel but poor service”

    The location is great. Near the waterpark n some others attractions. Tonnes of food options and bubbletea. But a single incident make me very disappointed with the hotel. On the day to check out, I requested for another bottle of mineral water, I'm rejected. To add on, there wasn't complimentary water given on that day. We were told as we have only stayed for 1 night, complimentary water will only be provided for 1 time. Though I understand, they may not be obliged to provide us the water, but never in my life of traveling, I was denied for getting a bottle of water.

    Reviewed July 03, 2019
    8.0
    Excellent
    Lee from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 1 night in March 2019

    Worth the money”

    Much better than Midori Hotel which we used to stay... The hotel room is much bigger & the newer... Suggest Austin park hotel to add in additional pillows for each side of the bed as the pillow provided is too soft & too low....

    Reviewed March 25, 2019
    3.6
    Char from Malaysia
    Business traveler
    Standard Queen
    Stayed 1 night in July 2019

    Cleanliness is an big issue”

    The bed sheet not clean.

    Reviewed July 15, 2019
    8.4
    Excellent
    Yin from Singapore
    Group
    Deluxe Room 4
    Stayed 1 night in June 2019

    Big spacious room ”

    Arrive early at 10 but was told to check in at 2pm. We return at 2pm but some of our rooms not available for checkin. After asking the guy a few times, then one of the lady staff took over and gave us 4 rooms at the same floor. I am still puzzled why the guy insist not ready but it was ready.

    Reviewed June 24, 2019
    7.2
    Very good
    Phoebe from Singapore
    Family with teens
    Deluxe Room 4
    Stayed 1 night in June 2019

    Very good”

    Room is big, spacious and clean. However, Wifi connection is not strong. Only 2 towels, 2 toothbrush set is provide for family room fit for 4 person. Deposit of RM200 is required but will return upon check-out if room is ok. Location is good with lots of eateries nearby

    Reviewed June 18, 2019
    9.2
    Exceptional
    Yi from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 1 night in May 2019

    Good”

    Very clean hotel. Dont have to worry about dinner as there are many shop around the hotel.. and other shop like KTV, pub, massage hut.. etc The only con is that according to the hotel staff, the wifi was down on that day..

    Reviewed May 05, 2019
    8.0
    Excellent
    James from Singapore
    Family with teens
    Stayed 1 night in February 2019

    CNY Stay”

    Booked a Deluxe Room & Kings Premium Suite, nice bedroom and comfortable sleep accept troublesome for parking need to go counter to get discount no complimentary (Not free).Room service was excellent, should have indicate before booking that hotel need a rm$200 deposit for each room and not till check in to inform. Other than that everything was good.

    Reviewed February 06, 2019
    10.0
    Exceptional
    Tey from Malaysia
    Group
    Deluxe Room 4
    Stayed 1 night in July 2019

    Excellent.”

    Everything is excellent. Best recommendation for families or group to stay. The room is big. Good location surrounded with a lot of food and drinks.

    Reviewed July 14, 2019
    7.2
    Very good
    Lai from Singapore
    Couple
    Standard Queen
    Stayed 1 night in July 2019

    New clean hotel. ”

    Hope it’s maintain the cleanliness. Room should supply slippers . Aircon blower a bit noisy in the night.

    Reviewed July 11, 2019
    6.4
    Good
    kwee from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 2 nights in January 2019

    Good”

    Security lax. Carpark lift offer direct access to hotel floors, even for non hotel guests. Have to walk a distant from the lift to the front desk. Room spacious and clean. Great location with plenty of restaurants and entertainment nearby.

    Reviewed April 16, 2019
    8.4
    Excellent
    Thian from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 1 night in June 2019

    WiFi is very laggy”

    After earlier feedback (months ago), this issue still remains...

    Reviewed June 12, 2019
    8.4
    Excellent
    Thian from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 1 night in June 2019

    WiFi is lousy, other than that, everything is good”

    3rd time staying. WiFi has always been very very slow... other than that, I’m satisfied cleanliness and the location.

    Reviewed June 12, 2019
    10.0
    Exceptional
    Tan from Singapore
    Group
    Stayed 1 night in December 2018

    Huge rooms and new”

    Great location, huge rooms, clean and new.

    Reviewed April 30, 2019

    Dear Mr/Ms Tan, Thanks for taking the time to give us your feedback. We are glad to have you with us and looking forward to having you stay with us again.

    Responded May 01, 2019
    Austin Park Hotel
    5.2
    Su-Ann from Singapore
    Group
    Stayed 1 night in June 2019

    Lacking of hospitality”

    The rooms were great, spotless and comfortable. The price we had to pay for such a new hotel was the inexperienced hotel management. Checking-in was a terrible experience. Other than the fact that the room was not ready by check-in time, the hotel staff was completely unaware of the request for extra bed. This request was made through Agoda and has been paid for. We booked a room for 5 pax, 2 king beds and 1 add-on bed. When we got to the room, only 2 towels were provided. When we called to ask for additional towels, they were unwilling to provide us with additional 3 towels stating the need to incur a charge of RM10 for the last towel as the room only comes with 4 towels. Note that most hotel do provide a towel with the add-on bed. We asked to speak to the manager and of course we never got to speak to one. We only got the towels about an hour later when another person took over reception. There was no follow-up to requests and just truckloads of frustration.

    Reviewed June 24, 2019
    6.4
    Good
    CEH from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in May 2019

    Satisfaction”

    Parking is not free for people who staying the Hotel, and have to validate at front counter to get discount. After validation still have to pay at the autopay machine, once making payment it's show invalid ticket, have to go management office to settle. Wasting time for this.

    Reviewed May 27, 2019
    7.6
    Very good
    Geraldine from Singapore
    Couple
    Standard Twin
    Stayed 1 night in January 2019

    Friendly and helpful staff. Conveniently located with eateries nearby and drinking holes. ”

    Conveniently located with lots of restaurants and eateries nearby. Clubs and bar bistro with live bands entertainment below the hotel. Cleanliness must be improved, experience with toilet not cleaned thoroughly with stains still visible. So I suppose it’s not sterilised properly. I hope the hotel will look into this for improvement. Comfortable beds and nice rooms. Please maintain the room cleanliness standards as hotel is relatively new. Look forward to stay there again.

    Reviewed January 14, 2019
    6.0
    Goh from Singapore
    Business traveler
    Standard Twin
    Stayed 1 night in December 2018

    Above average”

    If you do not have facebook account, you will not be able to connect to their so call free wifi. This is a terrible kind of so call free and most of the staff including the so call IT department knows nothing about such simple matter. Small details such as dustbin in toilet is lacking, TV program are all free to air channels, so don't expect anything more.

    Reviewed December 21, 2018
    8.0
    Excellent
    Yeo from Singapore
    Family with young children
    Deluxe Room 4
    Stayed 1 night in December 2018

    Very good”

    Very nice hotel, Basically considered Water Park hotel, linked basement carpark, food amenities just downstairs. Have to improve on the room cleanness, can see dust behind door areas and lift security. Improvements on Security, accessible by anyone to the hotel room levels without the need of access cards.

    Reviewed December 05, 2018
    5.2
    yusoff from Malaysia
    Business traveler
    Standard Queen
    Stayed 1 night in May 2019

    Pain Points ”

    1. Credit Card was charged as deposit and only will return back after 5 days upon check out. 2. TV no sound at all but their goos staff offer new room 3. New room - TV is oK .. but AC cannot control

    Reviewed May 10, 2019
    12345
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