Authent Hotel Otaru
Authent Hotel Otaru
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10.0
Exceptional

"Location is very good as well."

YU T.

|

May 1, 2018

Double Non Smoking - Room plan Authent Hotel Otaru
Double Non Smoking - Room plan
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Lobby Authent Hotel Otaru
Lobby
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Lobby Authent Hotel Otaru
Lobby
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Coffee shop Authent Hotel Otaru
Coffee shop
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See map Authent Hotel Otaru
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Excellent
Location
8.6
See all 6 photos Authent Hotel Otaru
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What guests are saying:
Staff were extremely helpful and room was clean.
Wei from Singapore
Group
Hotel is within walking distance to Otaru JR station, Otaru Canal and the glass museum. Lawson is also just in front of the hotel, which is very convenient to get a late night snack.
Aurelia from Singapore
Couple
Location is ok & not far from attraction point.
Ching from Malaysia
Couple
The hotel is located near to the town, with shop houses surrounding for food , bakery and convenient store. The room space is consider big in this Japan so far I stay.
phoay from Malaysia
Couple
good location.
sookfei from Malaysia
Family with teens
Hotel location is convenient and the room is big and warm, a very nice experience
Na from China
Family with teens
Very gd location for shopping or food. Hotel provides gd service, room is small but clean, 2 options for breakfast and I tried western buffet, it's good enough.
Yuen from China
Couple
Excellent location close to restaurants, shops are within walking distance. Room is clean too.
Tung from Hong Kong
Family with teens

Authent Hotel Otaru

Excellent location
- Inside city center
Excellent
From 840 reviewsSee what guests said
8.4
/
10
Excellent service
8.7
Recommended by 94% of guests
Value for money8.2
Distance to city center0.1 km
Location rating8.6
Nearest airportSapporo Okadama Airport (OKD)
Distance to airport32.6 km
  • 380 meters to public transportation

  • Located in heart of Otaru

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 62 times this week | 9 travelers are looking at this property right now
Deluxe Twin - Non-Smoking
Deluxe Twin - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Triple Non Smoking
Triple Non Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 single bed and 2 semi dou...
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Double Non Smoking
Double Non Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed
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Single Non Smoking
Single Non Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed
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Twin Non Smoking
Twin Non Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 semi double beds
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Standard Twin - Non-Smoking
Standard Twin - Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
Enter dates to see prices
Standard Semi-double - Non-Smoking
Standard Semi-double - Non-Smoking
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
Enter dates to see prices
Standard Twin - Non-Smoking
Standard Twin - Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
Enter dates to see prices
Standard Twin - Non-Smoking
Standard Twin - Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
Enter dates to see prices
Standard Beds Japanese Style - Non-Smoking
Standard Beds Japanese Style - Non-Smoking
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
Enter dates to see prices
Have a question for Authent Hotel Otaru?

What people love about the property

  • 10.0
    Exceptional

    "Staff are wonderful."

    Roy

    |

    January 31, 2018

  • 10.0
    Exceptional

    "Good hotel with a superb location"

    Daniel

    |

    December 17, 2017

  • 8.4
    Excellent

    "Good location."

    sookfei

    |

    July 21, 2017

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More about Authent Hotel Otaru

More about Authent Hotel Otaru

9.2
Exceptional

"Reception English is fine and polite."

Anderson

|

July 22, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"Really nice location, room is good size, clear."

WU

|

February 7, 2017

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (840)Booking.com Reviews (519)
8.4
/
10
Cleanliness8.7
Facilities8.0
Location8.6
Room comfort and quality8.3
Service8.7
Value for money8.2
Provided by verified guests of Agoda
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All guests (840)
All room types
Showing 493 verified guest comments
12345
8.8
Excellent
Sreekanth from Singapore
Family with teens
Triple Non Smoking
Stayed 2 nights in December 2018
Good place to stay in otaru ”
It’s near to Otaru Station. Do not follow google map as it got us walking in a longer way. Just go straight out from the train station, not left or right. Straight down past the bus station, past a traffic light and turn right. It’s like a L shape direction from the train station. It will be a covered walkway all the way to the hotel. Right next to the hotel is a convenience store selling all kinds of essentials. Hotel is comfortable with 3 beds and good shower area. Breakfast was very rigid with traditional Japanese meal, choose either rice or porridge and eggs (raw/ omelet / soft boiled egg), salmon or grilled mackerel. Both days are the same. Counter staff is not good with English. But they do try their best to communicate. Managed to book a dinner reservation for me & called my hotel in Sapporo about baggage storage.
Reviewed December 15, 2018
8.0
Excellent
ARA from South Korea
Couple
Double Non Smoking
Stayed 1 night in December 2018
Location is good. Staff are very nice.”
Location is good. Staff are very nice. But room is small.
Reviewed December 14, 2018
Dear ARA, Thank you for your review and we would love to see you here again on your next visit to Otaru.
Responded December 15, 2018
Authent Hotel Otaru
8.8
Excellent
Thanh from Singapore
Family with young children
Double Non Smoking
Stayed 2 nights in December 2018
Excellent”
Location is great, near train station, walkable to the canal. The bus to Kiroro stops right in front of the hotel. Staffs can speak good English
Reviewed December 12, 2018
Dear Thanh, Thank you for your review. Web are glad that you enjoyed your stay with us and the services were to your expectations. Looking forward to serving you again on your next visit here. Thank you
Responded December 14, 2018
Authent Hotel Otaru
8.8
Excellent
VITHOON from Thailand
Couple
Double Non Smoking
Stayed 1 night in November 2018
Nice and value”
Nice room, good braekfast
Reviewed December 03, 2018
Dear VITHOON, Thank you for your review. We are looking forward to serving you again on your next visit here to Otaru.
Responded December 05, 2018
Authent Hotel Otaru
8.4
Excellent
Sheila from Singapore
Couple
Double Non Smoking
Stayed 1 night in September 2018
Excellent”
Stayed through hotel during the recent earthquakes. Impressed with the service level and calmness of the hotel staff. Overall room was small but cosy and neat and clean. Minutes walk away from Otaru Canal.
Reviewed September 10, 2018
Thank you for your review and comment. We appreciate your kindness and cooperaion during your stay. We are looking forwad to seeing you here again on your next visit.
Responded September 16, 2018
Authent Hotel Otaru
8.0
Excellent
KA from Hong Kong
Family with teens
ROH Quad Room Non-Smoking
Stayed 1 night in August 2018
Japanese room clean and comfortable”
The hotel is located within 10 minutes walk to main tourist sites. Very convenient. The breakfast I chose was Western Buffet on the 11/F, and it was very good! I booked a Japanese room for our family of four and the room was clean and cozy. The only drawback is that it is on the 3rd floor and right opposite another building with no view.
Reviewed August 25, 2018
Thank you for your comment. We are looking forward to serving you again on your next visit to Otaru.
Responded September 16, 2018
Authent Hotel Otaru
10.0
Exceptional
Roy from Malaysia
Group
Triple Non Smoking
Stayed 2 nights in January 2018
Great hotel, great staff”
About 5-7mins walk from Otaru train station. 10mins walk and you'll reach the famous Otaru canal as well as Sakaimachidori. Before those, you'll find the bus terminal where you can take buses to the aquarium or Tenguyama mountain. As for the hotel, it's my 2nd time staying here. Clean, well maintained, still looks new, rooms are great, nice views too. Staff are wonderful. Special mention to the waitress working at Casablanca restaurant on 29th Jan. She probably felt bad for initially saying not allowed to eat the birthday cake we brought up to celebrate a birthday dinner. But she made up for it later by helping get lighter for the candles and then offering us saucers and spoons for the cake. All in all, love the hotel. Will return again in future.
Reviewed January 31, 2018
Dear Roy, Thank you for your review and feedback. We are happy to know that you enjoyed your stay with us here. We sure look forward to seeing you here again on your 3rd stay with us in the near future. Thank you.
Responded February 02, 2018
Authent Hotel Otaru
7.2
Very good
Sao from Malaysia
Family with young children
Double Non Smoking
Stayed 1 night in November 2018
Very good”
The location was good. It 5 minutes walk to Otaru Canal. Room was clean but the bed was not too comfortable to sleep in compared to the other hotels we stayed in Hokkaido
Reviewed November 22, 2018
Dear Sao, Thank you for your review. We are looking forward to serving you again on your next visit to Otaru. Terima Kasih
Responded November 23, 2018
Authent Hotel Otaru
8.8
Excellent
Jeffri from Indonesia
Family with young children
Triple Non Smoking
Stayed 2 nights in December 2017
At The Centre Point of Otaru”
It is located very close to the main train station, just a few minutes walk. However during the winter, the snow might be very thick and pretty difficult to walk. Hotel is very close to Otaru Canal and many other attractions.
Reviewed August 03, 2018
Dear Jeffri, Thank you for your review. Please walk through the Miyakodori Shopping Arcade to reach our hotel. The arcade is roof covered and you will not have any trouble walk through it in winter. Just crossed the street in front of the station and you can see the arcade on your right. Our hotel is at the end of the shopping arcade. We are looking forward to seeing you here on your next visit.
Responded August 04, 2018
Authent Hotel Otaru
9.2
Exceptional
Nackhoon from South Korea
Group
Triple Non Smoking
Stayed 1 night in October 2018
Good location”
Location is very nice
Reviewed October 25, 2018
Dear Nackhoon, Thank you for your comment. Our location is always a favorite among our guests. We are only 10 minutes within all the major sightseeing spots like Otaru Canal, Sakamachi-dori, Otaru JR Station and etc. We are looking forward to serving you again on your next visit here.
Responded October 27, 2018
Authent Hotel Otaru
10.0
Exceptional
Yingshan from Singapore
Family with young children
Double Non Smoking
Stayed 1 night in December 2017
Exceptional”
I kind of like the location, price and room size.
Reviewed October 21, 2018
Dear Yingshan, Thank you for your review and we look forward to serving you again on your next visit here.
Responded October 24, 2018
Authent Hotel Otaru
10.0
Exceptional
THAYAHAT from Thailand
Group
Double Non Smoking
Stayed 1 night in September 2018
Nice, clean, and good location”
Hotel staff was very helpful,
Reviewed October 05, 2018
Dear THAYAHAT, Thank you for your review. We are happy that our staff were at your service during your stay with us. We will continue to strive for better services to all guests. Looking forward to seeing you here again at Authent Hotel Otaru.
Responded October 09, 2018
Authent Hotel Otaru
8.8
Excellent
Tan from Singapore
Couple
Double Non Smoking
Stayed 1 night in September 2018
Near JR Otaru, Clean Hotel, Helpful Staff”
1. Walking distance to JR Otaru stn 2. Clean Hotel 3. Helpful staff
Reviewed October 02, 2018
Dear Tan, Thank you for your comment and review. We are happy that you enjoyed your stay and our staff were at your service. Winter will be a good time to enjoy some skiing in Otaru. We are looking forward to seeing you here again on your next visit to Otaru.
Responded October 09, 2018
Authent Hotel Otaru
9.2
Exceptional
woong from South Korea
Solo traveler
Double Non Smoking
Stayed 1 night in October 2017
Reasonable hotel for one day trip.”
Stayed one night at this hotel in otaru, since the city 'otaru' is really small that we just can look around by foot, location can not be a considerable issue in otaru. However the room that i stayed was too small for 2 people, so i recommend you to book a big room if you are with travel mate.
Reviewed October 09, 2017
Dear woong, Thank you for your comment and we are looking forward to seeing you here again in the near future.
Responded October 14, 2017
Authent Hotel Otaru
9.2
Exceptional
Deanna from Singapore
Couple
Double Non Smoking
Stayed 1 night in August 2017
Good, clean hotel with English speaking staff”
Location was good where we were surrounded by lots of restaurants. A bit of walking distance from Sakaimachidori Shopping Street. There is a male staff who was very helpful in recommending dinner options outside the hotel and other tourist attractions. It would be good to check where the hotel car park is before getting there as we found out it was the second block next to it.
Reviewed September 03, 2017
Dear Deanna, Thank you for taking time to give us your review, We are happy that you had an enjoyable stay with us. Your compliment of our staff will motivate us to serve all our guests needs during their stay with us. We are looking forward to seeing you here again in the near future. Thank you
Responded September 10, 2017
Authent Hotel Otaru
10.0
Exceptional
Chung from Malaysia
Solo traveler
Single Non Smoking
Stayed 1 night in April 2017
Awesome hotel in Otaru”
It's located in the middle of everywhere I wanted to go and it's very easy to locate and their hotel's staffs are super friendly and always providing good hospitality to their customer. Definitely a hotel to consider for a comfortable stay.
Reviewed May 10, 2017
Dear Chung, Thank you for your feedback and we are very happy that our staff were able to provide the services that you were expecting. Your positive comments will always be our motivation to strive for better services to all our guests. Looking forward to welcoming you back again for your next holiday.
Responded August 04, 2017
Authent Hotel Otaru
10.0
Exceptional
piyanuch from Thailand
Family with teens
Triple Non Smoking
Stayed 1 night in April 2017
As good as always”
This is my second stay at Authent Hotel side 2015. The location is very convenient, only a few minutes walk to Otaru station. The room is nice and clean but the most impressive for my stay is the staffs. My mom lost her beloved watch (that she has for a few decades) in the hotel on our check out day. When the staff had found the watch, we were already in Sapporo. Front Office Assistant Manager, Cheong and his team did every effort to ensure that the watch was delivered to us at our hotel in Sapporo perfectly. We really appreciated all the effort and love the way they were so efficient ;) We definitely recommend this hotel!
Reviewed May 08, 2017
Dear piyanuch, Thank you for your comment and we are happy that your lost watch was retrieved and safely delivered to you again. We hope to see again and serve you and your family on your next trip to Otaru. Thank you
Responded August 04, 2017
Authent Hotel Otaru
9.2
Exceptional
Cheng from Hong Kong
Couple
Triple Non Smoking
Stayed 2 nights in February 2017
spacious (esp in japan standard)”
booked last minute so a bit pricey but sure can get a better rate if you book earlier, location is middle of everything, 10 - 15 walks from JR, another 10-15 mins walks to the famous canal, not much food choice nearby but other restaurant is also 15 mins walks. room is clean, up to japan standard, but surprisingly spacious as generally jap hotel is famous for its small size, personally like the room decor very much
Reviewed February 13, 2017
Dear Cheng, Thank you very much for taking time to tell us your experiences during your stay with us. We are happy that your overall experience with us were to your expectations. We are looking forward to seeing you here again in the near future. Thank you
Responded October 31, 2017
Authent Hotel Otaru
10.0
Exceptional
rahmi from Indonesia
Solo traveler
Twin Non Smoking
Stayed 1 night in February 2017
Great Hotel for great moment”
I stayed at Authent Otaru when Otaru Snow Light Path Festival's being held. The hotel is located in the middle of Otaru's tourist attractions. Near from Otaru Station, Otaru Canal, market, and so the place where the Otaru Snow Light Path Festival held. The room size is large with comfort bed big size
Reviewed February 12, 2017
Dear rahmi, Thank you for your comment. We are so happy that you had an enjoyable trip in Otaru during the winter. Do come back again to enjoy the autumn season here. You will be surprised with the beautiful red leaves. Terima Kasih
Responded August 06, 2017
Authent Hotel Otaru
9.2
Exceptional
Evelyn from Singapore
Family with young children
Triple Non Smoking
Stayed 1 night in January 2017
Most spacious hotel in Japan ”
We came early at 12pm & they allowed an early check in with no issues. Saw that we had a young kid with us and gave us 3 beds, previous hotel in Sapporo insisted the kid is not counted and provided only a semi double. It is very spacious and I am comparing this with the very good 3 bedder we had at Hilton Nisekko. Only a short walk to both the canal and the train station, surrounded by eateries... on the ball staff. I have no complaints, only satisfaction.
Reviewed January 23, 2017
Dear Evelyn, Thank you for your feedback. We are happy that our staff were at your service during your stay. These positive comments always strive us to serve all our guests needs. We are looking forward to seeing you here again should you be making another holiday here.
Responded August 06, 2017
Authent Hotel Otaru
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  • Excellent location
  • Otaru Train Station is within 0.38 km