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Excellent8.3
Based on 122 reviews
82% would recommend to a friend
Authentic Hanoi Hotel
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8.7 Excellent location
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8.7Location
  • Free Wi-Fi in all rooms

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

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Room choices
Deluxe City View
...
  • City view
  • 25 m²
  • 1 double bed
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Junior Suite with Balcony
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  • 35 m²
  • 1 super king bed
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Lake View Suite
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  • Lake view
  • 50 m²
  • 1 queen bed
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Superior Double or Twin Room
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  • 1 super king bed or 2 singl...
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Premium 1 King Bed with View
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  • City view
  • 35 m²
  • 1 double bed
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Lake View Family
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  • Lake view
  • 50 m²
  • 1 single bed and 1 double b...
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Deluxe Room - 2 Twin Beds
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  • City view
  • 25 m²
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Superior Room
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  • 25 m²
  • 2 single beds or 1 king bed
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Nearest essentials

Airports
  • 3.5 kilometers to
  • Gia Lam Airport (VGL)
  • 21 kilometers to
  • Noi Bai International Airport (HAN)
Public transportation
  • 1.4 kilometers to
  • Le Duan Railway Station
  • 1.6 kilometers to
  • Hanoi Railway Station
Hospital or clinic
  • 800 meters to
  • Viet Duc Hospital
Pharmacy
  • 550 meters to
  • Quan Hoan Kiem Pharmacy
Convenience store
  • 200 meters to
  • Circle K
Cash withdrawal
  • 550 meters to
  • ATM

More about Authentic Hanoi Hotel

An overview

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Verified guest reviews

Agoda Reviews (122)
Booking.com Reviews (9)

5.4

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Excellent
  • Cleanliness 8.6
  • Facilities 6.1
  • Location 8.7
  • Room comfort and quality 8.4
  • Service 8.5
  • Value for money 8.0
Very good
  • Cleanliness 8.2
  • Facilities 6.9
  • Location 8.5
  • Room comfort and quality 8.1
  • Service 8.4
  • Value for money 7.8
Excellent
  • Cleanliness 9.3
  • Facilities 5.5
  • Location 9.1
  • Room comfort and quality 8.8
  • Service 8.9
  • Value for money 8.2
Very good
  • Cleanliness 8.0
  • Facilities 2.0
  • Location 8.0
  • Room comfort and quality 7.6
  • Service 8.0
  • Value for money 7.6
Excellent
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 9.3
  • Room comfort and quality 8.0
  • Service 9.3
  • Value for money 8.7
Very good
  • Cleanliness 8.3
  • Facilities 2.0
  • Location 7.7
  • Room comfort and quality 9.2
  • Service 8.0
  • Value for money 7.7
Very good
  • Cleanliness 8.1
  • Facilities 8.0
  • Location 8.4
  • Room comfort and quality 8.3
  • Service 8.1
  • Value for money 7.7
Provided by verified guests of Agoda
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Room type
  • Deluxe City View
  • Premium 1 King Bed with View
  • Lake View Suite
  • Superior Room

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Showing 115 verified guest comments
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10.0
Phan from Vietnam
Business traveler
Superior Room
Stayed 1 night in July 2017
Good location”
Convenience
Reviewed August 07, 2017
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8.0
Tuyen from Vietnam
Business traveler
Superior Room
Stayed 1 night in May 2017
Nice and new hotel”
The hotel is clean and new. The facilities are nice. The staffs are awesome and helpful. Definitely come back
Reviewed May 12, 2017
Dear Mr. Tuyen, Thank you so much for your stay with us and taking your time to post your review. It is always a pleasure to read such wonderful comments about our staff and service and we very much look forward to seeing you again for your next stay. Best regards Hoang Tha - Customer Care Service
Responded July 07, 2017
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Authentic Hanoi Hotel
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2.0
NGWE from Myanmar
Family with teens
Deluxe City View
Stayed 1 night in December 2016
Unacceptable ”
I was thinking twice to make this feedback. This is not personal but for those who travel are to be aware of this situation. We arrived from Ha Long Bay after 4 hr long drive with tiring for good rest. The receptionist said sorry to say rooms were not available with problems but no reasonable ground to believe. Possibly they were given to other guests who offered more than we did. We were told that they have called Agoda but no response. All of us were told to transfer the hotel Gia Bao which is about 5 mins walk under heavy traffic. We went there with luggage on wheels. Another hotel gave us unpleasant situation that the quality rooms we were given are doubtful. Eventually sale executive of Authentic Hanoi hotel apologised and made deal to provide us two rooms. However we were wasted out valuable time by arguing for the rooms that had been reserved a month ago! What a surprise! I do not wish anyone who books same hotel via Agoda in trouble. Think twice, think thrice to avoid hassle.
Reviewed December 21, 2016
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7.6
Xuan from Vietnam
Business traveler
Deluxe City View
Stayed 1 night in November 2016
Good hotel for value.”
The hotel location is quite convinience to wlk around the city centre. For three star hotel, light ambiance and room decor is over acceptable. Staff is nice, but still room for improvement. However, bathroom floor might hurt your feet due to a small gap at the door. Overal, this is a good place to stay.
Reviewed November 07, 2016
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9.2
Goh from Singapore
Couple
Deluxe City View
Stayed 1 night in October 2016
Refurbished old hotel that's still pretty worth the Price ”
Rooms & toilet is huge. However the design of the shower area needs improvement. All the water starts flowing out of bath tub when you shower. Gym feels alittle claustrophobic, with the musty smell of the carpet. Service was around expected standard. breakfast spread can be better.
Reviewed October 07, 2016
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6.0
Heejoo from South Korea
Business traveler
Stayed 3 nights in May 2016
clean and comfortable”
good location and comfortable bedding. but no windows.
Reviewed May 21, 2016
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7.6
Simon from United Kingdom
Business traveler
Deluxe City View
Stayed 2 nights in April 2016
Not top of their game in this highly competitive sector”
First timers in Hanoi may be tempted to write glowing assessments of any one of these great Old Quarter hotels as each generally sets a high standard. As an experienced user of this class of hotel however, I am somewhat more critical as there are good and there are truly excellent hotels within this sector. Don't expect fantastic guest facilities in this sector however, these a glorified bed and breakfast inns so all you have for judgement is the standard of service, the standard of care, the standard of the room and presentation and choice of food. As I also like to be picked up and dropped off by the hotel at the airport, this service is also rolled up into the overall perception of the hotel "experience". Where I think this hotel needs to pull its socks up is in the inconsistency of guest relations / customer service. The front desk staff vary from suoper polite to downright indifference!! There is little proactive "niceness". You almost have to squeeze it out of the front desk. One time asking for directions to the restaurant area of town the receptionist simply walked off to attend to something more important I guess. Her colleague took over, was immensely polite but sent me immediately off in the wrong direction!! The room is really very good. No complaints. Nice big window well appointed bathroom, all the conveniences, slippers, toothpaste, shoe shine etc etc. Water temperature in the shower was disappointing however, each time failing to deliver a decent warm shower. Bed fine, AC fine, TV big flat screen ... really everything you need but I do like a hot shower and don't like to compromise. Breakfast was not great. Unless you are up at 7am, everything is allowed to go cold and nasty and staff are few and far between. To counter all that cold sad looking food I did get a nice fresh hot omelette within minutes of asking. Generally then the hotel was OK. The Hotel Limousine was however nightmarish... bearing in mind the going rate is $18 each way and I am norma
Reviewed May 02, 2016
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7.3
Cheng from Singapore
Business traveler
Stayed 2 nights in April 2015
Great Stay but Price a bit too high”
Good BF, Bed and bath
1) Aircon start up too slow, take 10mins b4 feel the cold. 2) Find out Hotel Price is lower than Agoda price, US$80 Vs US$100
Reviewed April 24, 2015
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9.3
CK from Malaysia
Business traveler
Deluxe City View
Stayed 1 night in April 2015
Good location and excellent service ”
The check in is very fast, the staff served us ice tea whike waiting. The location is near to the old quater, nearby there are many eating places.
The check in is very fast, the staff served us ice tea whike waiting. The location is near to the old quater, nearby there are many eating places. With the help of the front desk staff, we managed to rent a motorbike. When we complained that it is faulty - the hotel staff help to contact the motorbike company to have it changed. There's anew Italian ice cream shop selling creep and various types of ice cream.
Reviewed April 20, 2015
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7.7
CK from Malaysia
Business traveler
Stayed 1 night in April 2015
Nice Hotel and fast check in”
Location, clean ,spaceious room and friendly staffs
Thelocationis very ideal for travellers who plan to visit Spa by bus because Sapa Express ticketing office is just director opposite the hotel. So I had my breakfast at 6:30am , than walk over at 7am-super convenience. Sapa Express is a better alternative than taking a Train to Sapa- cheaper and faster. We felt very safe throughout the journey which took about 5 hrs. We left at 7am, arrived at Sapa centre at around 12pm.
Reviewed April 18, 2015
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