Breakfast is served from 08:00 to 10:00.
Reception is open from 09:00 to 19:00.
Guests arriving after 19:00 will not be able to access the property. On a Sunday, if you plan on arriving after 12:00, please arrange contact the property to arrange arrival details.
A cleaning surcharge of EUR 20 applies to the apartment and studio, excluding the rates with breakfast.
You must show a valid photo ID upon check-in as well as a credit card with the name of one of the guests staying at the property.
Please note that your credit card details for a damage deposit will be requested upon arrival. These details may be used to charge for any damages incurred to the accommodation during your stay.
For stays shorter than 7 nights, housekeeping is not included in the price.
For stays of 7 nights or longer, housekeeping is done once a week.
Extra housekeeping is available at an extra cost.
City tax can only be paid by cash.
Please note that it is not possible to park bikes or other 2 wheel vehicles in the property it will lead to a termination of location and guests will be fined EUR 150.
Please note that there is a luggage drop-off spot in front of the property.
Guests can either choose to reserve in advance and pay EUR 15 (EUR 20 in July) per night for parking in a secured private car park located just 300 metres away (subject to availability and confirmation) or to use the public car park located outside the city walls.
A shuttle is available and will drop you off at Place des Carmes right in front of the property.
Please note that parking bookings are non-refundable.
Please note that a copy of the photo ID of the owner of the credit card used for payment will be requested after reservation. If the property does not receive this copy within 12 hours of requesting it, the property reserves the right to cancel the reservation.
Guests can rent a high-speed pocket WiFi device for a EUR 5 extra fee per day which can be used at the property and in the city centre with no roaming charges. Guests can connect up to 10 devi