AVANI Hai Phong Harbour View
AVANI Hai Phong Harbour View
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Superior Room AVANI Hai Phong Harbour View
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Lobby AVANI Hai Phong Harbour View
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Interior view AVANI Hai Phong Harbour View
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Location
Very good
7.8
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AVANI Hai Phong Harbour View

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Excellent
From 164 reviewsSee what guests said
8.0
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

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Room choices
7.9
Very good
Room comfort & quality
Deluxe Room
Deluxe Room
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  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 double b...
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Executive Room
Executive Room
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  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 double b...
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Suite Room
Suite Room
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  • City view
  • 60 m²/646 ft²
  • 1 king bed
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Superior Room
Superior Room
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  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 double b...
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Double Or Twin Superior
Double Or Twin Superior
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  • 30 m²/323 ft²
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Real reviews from real guests

Agoda Reviews (164)Booking.com Reviews (87)
8.0
Excellent
Filter by guest type:
Cleanliness8.3
Facilities7.9
Location7.8
Room comfort and quality7.9
Service8.6
Value for money7.5
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12345
8.8
LeJean from Singapore
Business traveler
Superior Room
Stayed 1 night in January 2018
A surprising gem at Haiphong”
Lovely architecture, friendly staff and nice little touches to make sure the guest feels welcome.
Reviewed January 20, 2018
Dear LeJean, Warm greetings from AVANI Hai Phong. We are delighted to have received your review and greatly appreciate your recognition of our team whom have made you stay that more memorable! We thank you for choosing to stay with us whilst in Hai Phong and look forward in having the opportunity to welcome you back in the near future. Warm regards Matthew Fryar General Manager
Responded January 22, 2018
AVANI Hai Phong Harbour View
7.6
GAYOUNG from South Korea
Business traveler
Deluxe Room
Stayed 3 nights in December 2017
good”
good
Reviewed December 18, 2017
Dear GAYOUNG, thank you for your kind review and we are delighted you have enjoyed your stay with us. We look forward in welcoming you back in the near future. Warm regards, Matthew Fryar, General Manager
Responded December 19, 2017
AVANI Hai Phong Harbour View
8.8
Yi from Taiwan
Business traveler
Superior Room
Stayed 1 night in November 2017
Great”
Great
Reviewed December 02, 2017
Dear Yi, Warm greetings from AVANI Hai Phong. We are delighted you have found our hotel and services 'great' and appreciate your feedback! We look forward in welcoming you back in the near future. Warm regards Matthew Fryar General Manager
Responded December 05, 2017
AVANI Hai Phong Harbour View
10.0
sue from Australia
Couple
Superior Room
Stayed 6 nights in September 2017
modern hotel”
Excellent service -staff friendly and helpful. Hotel in quiet end of a main road, close to shops. Rooms large and comfortable. Recommend the café/ restaurant which provided a variety of Western and Vietnamese food. While close to the harbour, there was no harbour view but it didn't matter as we weren't there for the view.
Reviewed October 09, 2017
Dear Sue, Warm greetings from AVANI Hai Phong. We are delighted to receive your wonderful feedback and are happy to see that our team has warmly welcomed you and made your stay a memorable one. Thank you for choosing to stay with us and we look forward in having the opportunity to welcome you back in the near future. Warm regards Matthew Fryar General Manager
Responded October 11, 2017
AVANI Hai Phong Harbour View
6.8
Wolfgang from Germany
Couple
Deluxe Room
Stayed 2 nights in October 2017
A slip lowered our stay and accordinly this review immense.”
Through an incredible slip on our booking we was accomodated on a standard room although we have booked an deluxe room. Unfortunately we noticed that fault only while our checkout. We was accomodeted at room 301 without safety box and later, after our complaint on room 325 with mini safety box which can´t bear neither a tablet comoter nor a laptop. I thought that this is the most worse accomodation in an deluxe room I have ever had. Also had issues with water at toilet three times during the night. Shit hapens! As told above, only while checkout, we got information that this was indeed a standard room!! Finaly we had accepeted their apologies and a countable reimbursement as well. But the most disappointing matter was that they didn´t take any notice or action on our membership on their own GHA loyalty membership, only a short "we will check" at checkin, consindering the frontoffice wasn´t aware about that programme, absolute no go :( At the moment my ticked recomendation for a friend is based on thin ice.
Reviewed October 08, 2017
Dear Wolfgang, Warm greetings from AVANI Hai Phong. Firstly let me again express our sincerest apologies for the error made from our side this should not have been the case and does not meet our expectations and clearly it has impacted your stay experience with us. We do greatly appreciate your understanding and given this please allow me to assure you that we will ensure your GHA membership is credited for your stay. GHA is an extremely important partnership for not only our guests but also our company therefore rest assured it will be addressed and communicated back to you once completed. I only hope that we have the opportunity to welcome you back in the near future and am happy to offer my personal assistance as such time. Again please do accept our sincerest apologies for not meeting yours nor our standards and expectations and look forward in hearing from you should you have any further concerns. Warm regards Matthew Fryar General Manager
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AVANI Hai Phong Harbour View
6.4
Rungsima from Thailand
Couple
Superior Room
Stayed 2 nights in September 2017
Good”
Facility in bathroom not so good but good for breakfast
Reviewed September 30, 2017
Dear Rungsima, Warm greetings from AVANI Hai Phong. Thank you for sharing your valuable feedback with us and we are glad your overall stay met your expectations. We have duly noted your feedback on your bathroom and appreciate your sharing with us how we may improve our guest experience. Rest assured your feedback will be reviewed as part of our internal review practice. Again thank you for your feedback and we would like to thank you for choosing to stay with us whilst in Hai Phong. We look forward in wecloming you back in the near future. Warm regards Matthew Fryar General Manager
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AVANI Hai Phong Harbour View
6.8
Chew from Malaysia
Couple
Executive Room
Stayed 1 night in September 2017
Booked for a suite room but it's a total disappointment.”
The hotel is very old and the air conditioning system in the suite rooms are old and noisy. They changed our room from suite to executive and it was a newer ac but it's not working properly. The hotel rated themselves as 4-5stars but it's really not up to the standard.
Reviewed September 07, 2017
Dear Mr. Chew, Thank you for choosing stay at AVANI Hai Phong Harbour for your trip to Hai Phong. We are apology for any inconvenience during your stay with us. We consider your information sharing is a strong support and are the points for us to improve our facilities. We wish you all the best and looking forward to welcoming you back. Best regards, Nguyen Trieu Phong Executive Assistant Manager
Responded September 09, 2017
AVANI Hai Phong Harbour View
6.8
Charis from United States
Couple
Deluxe Room
Stayed 1 night in May 2017
Nice stay”
We set up way in advance a ride from the airport to the hotel and confirmed it 2 days prior. The shuttle/driver was just not there. We looked everywhere and it was a tiny section. The manager insisted later that someone was there and that they had it on camera. We can't see why the airport would give them access to this feed but Ok? There were two of us searching for 20 minutes and all 12 of our other hotels in Vietnam had drivers there waiting for us and it wasn't a task to locate them. The manager asked us to pay half of this amount which we agreed to but didn't appreciate esp since we had to struggle to get there in a cab. The cab charged us about a 10th of what the hotel did. Room was clean, a bit dark, staff were friendly enough. There was a pool but it was pretty cold and off to the side. The breakfast was good but we got there 20 minutes before it ended and the staff told us to hurry. It was like a Best Western in the US. 3 stars at best.
Reviewed August 25, 2017
Dear Charis, Thank you for spending some time to send feedback about AVANI Hai Phong Harbour View Hotel. We already investigate the case base on your information. First, we would apology for inconvenience cause by the mistake. The reason is because when we send you the conformation for the transportation booking the designation was “Mr. Charis”. The driver was told to pick up a man instead of a lady. We already find the solution to improve our services and thank you for your support. Wishing you all the best and looking forward to welcome you back soon. Best regards, Nguyen Trieu Phong Executive Assistant Manager
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AVANI Hai Phong Harbour View
10.0
TAKESHI from Japan
Solo traveler
Superior Room
Stayed 1 night in November 2014
Can stay comfortably”
Roomy and comfortable stay
Reviewed August 17, 2017
Dear Takeshi San, Thank you very much for your nice comment about AVANI Hai Phong Harbour View Hotel. We are delight that you have enjoy your stay with us. Wishing you all the best and looking forward to welcome you back in the near future. Best regards, Nguyen Trieu Phong Executive Assistant Manager
Responded August 21, 2017
AVANI Hai Phong Harbour View
8.0
Toan from Vietnam
Business traveler
Superior Room
Stayed 1 night in August 2017
Nice and Clean hotel”
The best hotel in Haiphong , I can tell
Reviewed August 09, 2017
Dear Toan, Greetings from AVANI Hai Phong Harbour View. Thank you for sharing your wonderful review of our hotel! We look forward in welcoming you back in the near future. Warm regards Matthew Fryar General Manager
Responded August 10, 2017
AVANI Hai Phong Harbour View
9.6
He from China
Business traveler
Deluxe Room
Stayed 3 nights in July 2017
Wonderful stay ”
The stay is wonderful at Avani. Staff are friendly, room is spacious and clean and food is great! Only downside is airconditioner is not cold enough on super hot days but I was not bugged much. It's a great hotel!
Reviewed August 05, 2017
Dear He, Warm greetings from AVANI Hai Phong Harbour View. We are delighted your stay has been a wonderful one and our team members have made your stay that much more memorable! Thank you for choosing to stay with us whilst in Hai Phong and we look forward in welcoming you back in the near future. Kind regards Matthew Fryar General Manager
Responded August 10, 2017
AVANI Hai Phong Harbour View
10.0
Mireille from Netherlands
Family with teens
Superior Room
Stayed 1 night in July 2017
Very helpful staff, great restaurants and beautiful spa treatments!”
We had a very relaxing stay!
Reviewed July 09, 2017
10.0
Thi from Vietnam
Couple
Superior Room
Stayed 1 night in June 2017
An absolutely satisfactory stay”
We arrived at the hotel with such nice greetings from the staff. As the hotel knew the fact that we were newly wedded, they gifted us free upgrade to Luxury room. Needless to say how surprised and stunned we are, we thanked the friendly receptionists and proceeded to our room under the guidance of a doorman. The room gives a cozy vibe with its wooden interior. The bathroom is small yet fully furnished. Bedroom is lovely and minimalized with a big comfy double bed, a working table, and a chilling relax sofa. Though sometimes we still can hear the upper neighbor walking and the aircon is a bit cold to our liking (25°C is the highest temperature), we had a great night sleep. The breakfast was indeed a great feast. It is not everyday happening that you eat sushi to start your day. Because it is for breakfast, no raw fish was involved and yet the rolls were delectable. They have so many options for breakfast that everyone will be satisfied here: phở, omlette, cereal of several choices, samosa, croissant, newly toasted bread (3 types), sushi rolls, kimchi, miso soup, porriage, fried rice, toasted corn and tomatoes, yogurt, and fruits. Coffee is nice and many choices of tea are also available. Serving time for breakfast is long too, up to 10AM which is good for day sleeper like me. The swimming pool is outside at the ground floor. It is a pity that we came on a rainy day, but we managed to do a few laps. Depth us only 1.2m, enough for some chilling. The swimming pool is not too big, yet lovely for some leisure moments. On 2nd floor there is a lounge area where residents can chill down with a book. The bookshelf there is filled with international selections, from Japanese to German ones. The silence of the hotel and welcomeness of staff made our stay uncomplanable. Would love to revisit and recommend to anyone who has a big budget and would love some precious silence in a Vietnamese city.
Reviewed June 20, 2017
8.8
SEONG from South Korea
Business traveler
Deluxe Room
Stayed 2 nights in February 2017
very good”
good night
Reviewed March 06, 2017
10.0
Viet from Vietnam
Couple
Deluxe Room
Stayed 1 night in February 2017
Really love it”
Highly recommend AVANI.
Reviewed February 05, 2017
7.6
Quang from Vietnam
Couple
Superior Room
Stayed 1 night in December 2016
good hotel”
good hotel
Reviewed December 19, 2016
10.0
john from Australia
Business traveler
Deluxe Room
Stayed 2 nights in December 2016
exceptional hotel”
It was a pleasure to stay at this hotel for 2 nights from the minute we arrived until the minute we left,the staff all spoke good english ,always smiling,service very good and friendly people ,we came here from Hilton Garden inn in Hanoi gave them a 7 this hotel is 10 PLUS
Reviewed December 12, 2016
6.4
Wai from Hong Kong
Business traveler
Superior Room
Stayed 2 nights in November 2016
Very Old hotel,but it is the best in Hai Phong.I think it isn't bad.”
Old hotel but not bad
Reviewed December 02, 2016
9.2
Sebastien from Belgium
Couple
Superior Room
Stayed 1 night in October 2016
Perfect stay”
Good place to stay, more focused on business people but we enjoyed our leisure stay.
Reviewed October 11, 2016
7.2
Chi from United Kingdom
Business traveler
Superior Room
Stayed 1 night in April 2016
Nice Hotel”
Quiet, big room, and big window, coffees available after 11pm,
Reviewed July 05, 2016
12345
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