AVANI Hai Phong Harbour View
AVANI Hai Phong Harbour View
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"Friendly staff and well appointed room made for a wonderful..."

David

|

October 9, 2017

Superior Room - Guestroom AVANI Hai Phong Harbour View
Superior Room - Guestroom
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Lobby AVANI Hai Phong Harbour View
Lobby
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Lobby AVANI Hai Phong Harbour View
Lobby
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Interior view AVANI Hai Phong Harbour View
Interior view
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See map AVANI Hai Phong Harbour View
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Very good
Location
7.8
See all 33 photos AVANI Hai Phong Harbour View
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What guests are saying:
pleasant stay in general. staff is friendly. rooms are big, clean and have everything a guest would need.
Sylke from Germany
Business traveler
The hotel is very near the convention, just a walking distance. They have a nice bar to hang out.
PATRICK from Philippines
Couple
I enjoyed nice breakfast. The room is clean, it is not so large though. Staff is friendly.
Kanako from Japan
Business traveler
Good welcome drink and fruit basket. Comfortable bed and bathroom. However, towels are too old and look not clean coz not white. Check in and check out, quick enough. Breakfast was good.
Saichol from Thailand
Business traveler
Very good
From 192 reviewsSee what guests said
7.9
/
10
Excellent service
8.5
Recommended by 88% of guests
Value for money7.4
Location rating7.8
Nearest airportCat Bi International Airport (HPH)
Distance to airport6.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
7.9
Very good
Room comfort & quality
Deluxe Room
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Room
Executive Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 double b...
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Suite Room
Suite Room
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
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Superior Room
Superior Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 double b...
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royal
royal
...
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    Superior Single
    Superior Single
    ...
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      Double or Twin DELUXE - BED AND BREAKFAST
      Double or Twin DELUXE - BED AND BREAKFAST
      ...
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        Twin/Double room - De Luxe
        Twin/Double room - De Luxe
        ...
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          Standard With View Double/twin
          Standard With View Double/twin
          ...
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            Room Standard
            Room Standard
            ...
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              Have a question for AVANI Hai Phong Harbour View?

              What people love about the property

              • "We had a very relaxing stay!"

                Mireille

                |

                July 9, 2017

              • "Quiet, big room, and big window, coffees available after 11pm,"

                lee

                |

                July 5, 2016

              • "The staff were amazing - very helpful and friendly."

                debra

                |

                June 10, 2016

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              More about AVANI Hai Phong Harbour View

              More about AVANI Hai Phong Harbour View

              "Staff are friendly, room is spacious and clean and food is g..."

              He

              |

              August 5, 2017

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

              "Roomy and comfortable stay"

              TAKESHI

              |

              August 17, 2017

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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (192)Booking.com Reviews (106)
              7.9
              /
              10
              Cleanliness8.2
              Facilities7.7
              Location7.8
              Room comfort and quality7.9
              Service8.5
              Value for money7.4
              Provided by verified guests of Agoda
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              All guests (192)
              All room types
              Showing 121 verified guest comments
              12345
              9.2
              Exceptional
              Chin from Singapore
              Business traveler
              Deluxe Room
              Stayed 2 nights in August 2018
              Good location, value for money ”
              Staff are friendly, hotel is colonial stay, very comfortable and good atmosphere. Like it so much. Location near city area, convenient for food and shopping.
              Reviewed August 22, 2018
              Dear Chin, Thank you for sharing your feedback. We hope to see you again on your next visit to Hai Phong. Warmest regards, Martin Platta General Manager
              Responded August 27, 2018
              AVANI Hai Phong Harbour View
              10.0
              Exceptional
              Dianne from Australia
              Family with teens
              Superior Room
              Stayed 1 night in July 2018
              Exceptional”
              Thank you to the reception staff at Avani we arrived late and could not have asked for better customer service. We had some issues with not having enough cash on us and wanted to book a Halong Bay boat trip, they recommended a tour company and spent a lot of time helping us with booking the trip. Thank you also to the tour company they made our final few days enjoyable and less stressful. If you are visiting Hai Phong stay at Avani this is the best service we have had in Vietnam.
              Reviewed July 25, 2018
              Dear Dianne, Thank you for the great feedback and sharing your excellent service experience. Hope to see you again. Your AVANI team
              Responded July 25, 2018
              AVANI Hai Phong Harbour View
              8.0
              Excellent
              henry from Australia
              Couple
              Superior Room
              Stayed 1 night in July 2018
              Good, clean hotel with well trained staff.”
              Very impressed with the service they provided. Our flight was delayed and they went beyond, sorting out our tickets. Made a number of phone calls and arranged transport to airport. Highly recommended
              Reviewed July 12, 2018
              Dear henry, Thank you for sharing your experience. Glad that the team could help. Warmest regards, Martin
              Responded July 16, 2018
              AVANI Hai Phong Harbour View
              8.8
              Excellent
              LeJean from Singapore
              Business traveler
              Superior Room
              Stayed 1 night in January 2018
              A surprising gem at Haiphong”
              Lovely architecture, friendly staff and nice little touches to make sure the guest feels welcome.
              Reviewed January 20, 2018
              Dear LeJean, Warm greetings from AVANI Hai Phong. We are delighted to have received your review and greatly appreciate your recognition of our team whom have made you stay that more memorable! We thank you for choosing to stay with us whilst in Hai Phong and look forward in having the opportunity to welcome you back in the near future. Warm regards Matthew Fryar General Manager
              Responded January 22, 2018
              AVANI Hai Phong Harbour View
              7.6
              Very good
              GAYOUNG from South Korea
              Business traveler
              Deluxe Room
              Stayed 3 nights in December 2017
              good”
              good
              Reviewed December 18, 2017
              Dear GAYOUNG, thank you for your kind review and we are delighted you have enjoyed your stay with us. We look forward in welcoming you back in the near future. Warm regards, Matthew Fryar, General Manager
              Responded December 19, 2017
              AVANI Hai Phong Harbour View
              8.8
              Excellent
              Yi from Taiwan
              Business traveler
              Superior Room
              Stayed 1 night in November 2017
              Great”
              Great
              Reviewed December 02, 2017
              Dear Yi, Warm greetings from AVANI Hai Phong. We are delighted you have found our hotel and services 'great' and appreciate your feedback! We look forward in welcoming you back in the near future. Warm regards Matthew Fryar General Manager
              Responded December 05, 2017
              AVANI Hai Phong Harbour View
              10.0
              Exceptional
              sue from Australia
              Couple
              Superior Room
              Stayed 6 nights in September 2017
              modern hotel”
              Excellent service -staff friendly and helpful. Hotel in quiet end of a main road, close to shops. Rooms large and comfortable. Recommend the café/ restaurant which provided a variety of Western and Vietnamese food. While close to the harbour, there was no harbour view but it didn't matter as we weren't there for the view.
              Reviewed October 09, 2017
              Dear Sue, Warm greetings from AVANI Hai Phong. We are delighted to receive your wonderful feedback and are happy to see that our team has warmly welcomed you and made your stay a memorable one. Thank you for choosing to stay with us and we look forward in having the opportunity to welcome you back in the near future. Warm regards Matthew Fryar General Manager
              Responded October 11, 2017
              AVANI Hai Phong Harbour View
              6.8
              Good
              Wolfgang from Germany
              Couple
              Deluxe Room
              Stayed 2 nights in October 2017
              A slip lowered our stay and accordinly this review immense.”
              Through an incredible slip on our booking we was accomodated on a standard room although we have booked an deluxe room. Unfortunately we noticed that fault only while our checkout. We was accomodeted at room 301 without safety box and later, after our complaint on room 325 with mini safety box which can´t bear neither a tablet comoter nor a laptop. I thought that this is the most worse accomodation in an deluxe room I have ever had. Also had issues with water at toilet three times during the night. Shit hapens! As told above, only while checkout, we got information that this was indeed a standard room!! Finaly we had accepeted their apologies and a countable reimbursement as well. But the most disappointing matter was that they didn´t take any notice or action on our membership on their own GHA loyalty membership, only a short "we will check" at checkin, consindering the frontoffice wasn´t aware about that programme, absolute no go :( At the moment my ticked recomendation for a friend is based on thin ice.
              Reviewed October 08, 2017
              Dear Wolfgang, Warm greetings from AVANI Hai Phong. Firstly let me again express our sincerest apologies for the error made from our side this should not have been the case and does not meet our expectations and clearly it has impacted your stay experience with us. We do greatly appreciate your understanding and given this please allow me to assure you that we will ensure your GHA membership is credited for your stay. GHA is an extremely important partnership for not only our guests but also our company therefore rest assured it will be addressed and communicated back to you once completed. I only hope that we have the opportunity to welcome you back in the near future and am happy to offer my personal assistance as such time. Again please do accept our sincerest apologies for not meeting yours nor our standards and expectations and look forward in hearing from you should you have any further concerns. Warm regards Matthew Fryar General Manager
              Show more
              AVANI Hai Phong Harbour View
              6.4
              Good
              Rungsima from Thailand
              Couple
              Superior Room
              Stayed 2 nights in September 2017
              Good”
              Facility in bathroom not so good but good for breakfast
              Reviewed September 30, 2017
              Dear Rungsima, Warm greetings from AVANI Hai Phong. Thank you for sharing your valuable feedback with us and we are glad your overall stay met your expectations. We have duly noted your feedback on your bathroom and appreciate your sharing with us how we may improve our guest experience. Rest assured your feedback will be reviewed as part of our internal review practice. Again thank you for your feedback and we would like to thank you for choosing to stay with us whilst in Hai Phong. We look forward in wecloming you back in the near future. Warm regards Matthew Fryar General Manager
              Responded October 02, 2017
              AVANI Hai Phong Harbour View
              6.8
              Good
              Chew from Malaysia
              Couple
              Executive Room
              Stayed 1 night in September 2017
              Booked for a suite room but it's a total disappointment.”
              The hotel is very old and the air conditioning system in the suite rooms are old and noisy. They changed our room from suite to executive and it was a newer ac but it's not working properly. The hotel rated themselves as 4-5stars but it's really not up to the standard.
              Reviewed September 07, 2017
              Dear Mr. Chew, Thank you for choosing stay at AVANI Hai Phong Harbour for your trip to Hai Phong. We are apology for any inconvenience during your stay with us. We consider your information sharing is a strong support and are the points for us to improve our facilities. We wish you all the best and looking forward to welcoming you back. Best regards, Nguyen Trieu Phong Executive Assistant Manager
              Responded September 09, 2017
              AVANI Hai Phong Harbour View
              6.8
              Good
              Charis from United States
              Couple
              Deluxe Room
              Stayed 1 night in May 2017
              Nice stay”
              We set up way in advance a ride from the airport to the hotel and confirmed it 2 days prior. The shuttle/driver was just not there. We looked everywhere and it was a tiny section. The manager insisted later that someone was there and that they had it on camera. We can't see why the airport would give them access to this feed but Ok? There were two of us searching for 20 minutes and all 12 of our other hotels in Vietnam had drivers there waiting for us and it wasn't a task to locate them. The manager asked us to pay half of this amount which we agreed to but didn't appreciate esp since we had to struggle to get there in a cab. The cab charged us about a 10th of what the hotel did. Room was clean, a bit dark, staff were friendly enough. There was a pool but it was pretty cold and off to the side. The breakfast was good but we got there 20 minutes before it ended and the staff told us to hurry. It was like a Best Western in the US. 3 stars at best.
              Reviewed August 25, 2017
              Dear Charis, Thank you for spending some time to send feedback about AVANI Hai Phong Harbour View Hotel. We already investigate the case base on your information. First, we would apology for inconvenience cause by the mistake. The reason is because when we send you the conformation for the transportation booking the designation was “Mr. Charis”. The driver was told to pick up a man instead of a lady. We already find the solution to improve our services and thank you for your support. Wishing you all the best and looking forward to welcome you back soon. Best regards, Nguyen Trieu Phong Executive Assistant Manager
              Responded August 25, 2017
              AVANI Hai Phong Harbour View
              10.0
              Exceptional
              TAKESHI from Japan
              Solo traveler
              Superior Room
              Stayed 1 night in November 2014
              Can stay comfortably”
              Roomy and comfortable stay
              Reviewed August 17, 2017
              Dear Takeshi San, Thank you very much for your nice comment about AVANI Hai Phong Harbour View Hotel. We are delight that you have enjoy your stay with us. Wishing you all the best and looking forward to welcome you back in the near future. Best regards, Nguyen Trieu Phong Executive Assistant Manager
              Responded August 21, 2017
              AVANI Hai Phong Harbour View
              8.0
              Excellent
              Toan from Vietnam
              Business traveler
              Superior Room
              Stayed 1 night in August 2017
              Nice and Clean hotel”
              The best hotel in Haiphong , I can tell
              Reviewed August 09, 2017
              Dear Toan, Greetings from AVANI Hai Phong Harbour View. Thank you for sharing your wonderful review of our hotel! We look forward in welcoming you back in the near future. Warm regards Matthew Fryar General Manager
              Responded August 10, 2017
              AVANI Hai Phong Harbour View
              9.6
              Exceptional
              He from China
              Business traveler
              Deluxe Room
              Stayed 3 nights in July 2017
              Wonderful stay ”
              The stay is wonderful at Avani. Staff are friendly, room is spacious and clean and food is great! Only downside is airconditioner is not cold enough on super hot days but I was not bugged much. It's a great hotel!
              Reviewed August 05, 2017
              Dear He, Warm greetings from AVANI Hai Phong Harbour View. We are delighted your stay has been a wonderful one and our team members have made your stay that much more memorable! Thank you for choosing to stay with us whilst in Hai Phong and we look forward in welcoming you back in the near future. Kind regards Matthew Fryar General Manager
              Responded August 10, 2017
              AVANI Hai Phong Harbour View
              10.0
              Exceptional
              Mireille from Netherlands
              Family with teens
              Superior Room
              Stayed 1 night in July 2017
              Very helpful staff, great restaurants and beautiful spa treatments!”
              We had a very relaxing stay!
              Reviewed July 09, 2017
              10.0
              Exceptional
              Thi from Vietnam
              Couple
              Superior Room
              Stayed 1 night in June 2017
              An absolutely satisfactory stay”
              We arrived at the hotel with such nice greetings from the staff. As the hotel knew the fact that we were newly wedded, they gifted us free upgrade to Luxury room. Needless to say how surprised and stunned we are, we thanked the friendly receptionists and proceeded to our room under the guidance of a doorman. The room gives a cozy vibe with its wooden interior. The bathroom is small yet fully furnished. Bedroom is lovely and minimalized with a big comfy double bed, a working table, and a chilling relax sofa. Though sometimes we still can hear the upper neighbor walking and the aircon is a bit cold to our liking (25°C is the highest temperature), we had a great night sleep. The breakfast was indeed a great feast. It is not everyday happening that you eat sushi to start your day. Because it is for breakfast, no raw fish was involved and yet the rolls were delectable. They have so many options for breakfast that everyone will be satisfied here: phở, omlette, cereal of several choices, samosa, croissant, newly toasted bread (3 types), sushi rolls, kimchi, miso soup, porriage, fried rice, toasted corn and tomatoes, yogurt, and fruits. Coffee is nice and many choices of tea are also available. Serving time for breakfast is long too, up to 10AM which is good for day sleeper like me. The swimming pool is outside at the ground floor. It is a pity that we came on a rainy day, but we managed to do a few laps. Depth us only 1.2m, enough for some chilling. The swimming pool is not too big, yet lovely for some leisure moments. On 2nd floor there is a lounge area where residents can chill down with a book. The bookshelf there is filled with international selections, from Japanese to German ones. The silence of the hotel and welcomeness of staff made our stay uncomplanable. Would love to revisit and recommend to anyone who has a big budget and would love some precious silence in a Vietnamese city.
              Reviewed June 20, 2017
              8.8
              Excellent
              SEONG from South Korea
              Business traveler
              Deluxe Room
              Stayed 2 nights in February 2017
              very good”
              good night
              Reviewed March 06, 2017
              10.0
              Exceptional
              Viet from Vietnam
              Couple
              Deluxe Room
              Stayed 1 night in February 2017
              Really love it”
              Highly recommend AVANI.
              Reviewed February 05, 2017
              7.6
              Very good
              Quang from Vietnam
              Couple
              Superior Room
              Stayed 1 night in December 2016
              good hotel”
              good hotel
              Reviewed December 19, 2016
              10.0
              Exceptional
              john from Australia
              Business traveler
              Deluxe Room
              Stayed 2 nights in December 2016
              exceptional hotel”
              It was a pleasure to stay at this hotel for 2 nights from the minute we arrived until the minute we left,the staff all spoke good english ,always smiling,service very good and friendly people ,we came here from Hilton Garden inn in Hanoi gave them a 7 this hotel is 10 PLUS
              Reviewed December 12, 2016
              12345
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