Avani Windhoek Hotel & Casino

Avani Windhoek Hotel & Casino

Gustav Voigts Centre, 129 Independence Avenue, Windhoek Central, Windhoek, Namibia
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     Avani Windhoek Hotel & Casino

    Guest reviews

    7.8
    Very good
    /10
    (27 reviews)See what guests said
    10.0
    Exceptional

    "The hotel was excellent value for money and exceeded all exp..."

    Jeremy

    -

    May 30, 2017

    8.3
    Excellent cleanliness

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!

    Last booked a few minutes ago

    Excellent
    Location
    8.7
    See map
    Excellent location
    Value for money7.4
    Distance to city center0.1 km
    Location rating8.7
    Select your room
    8.3
    Excellent
    Room comfort & quality
    Superior
    Superior
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 76 m²/818 ft²
    • City view
    • 1 king bed
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    Presidential Suite
    Presidential Suite
    ...
    • Room size: 131 m²/1410 ft²
    • City view
    • 2 king beds
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    Standard
    Standard
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
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    Business
    Business
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 king bed
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    Paraplegic room
    Paraplegic room
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 double bed or 2 single be...
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    Luxury Room
    Luxury Room
    ...
    • Smoking allowed
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    Luxury Room
    Luxury Room
    ...
    • Shower and bathtub
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    Superior Room
    Superior Room
    ...
    • Smoking allowed
    Enter dates to see prices
    Business Room
    Business Room
    ...
    • Smoking allowed
    Enter dates to see prices
    Have a question for Avani Windhoek Hotel & Casino?

    What people love about the property

    • 10.0
      Exceptional

      "The staff are extremely friendly and accommodating."

      Jeremy

      |

      May 30, 2017

    • 9.7
      Exceptional

      "There are some great restaurants in Windhoek which are all a short cab ride from the hotel"

      Gregory A.

      |

      March 7, 2016

    • 10.0
      Exceptional

      "The let us check in early and upgraded us to a room with a view when we arrived."

      Jeremy

      |

      May 30, 2017

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    More about Avani Windhoek Hotel & Casino

    More about Avani Windhoek Hotel & Casino

    10.0
    Exceptional

    "The bedroom and bathroom were spacious and the bed was extre..."

    Jeremy

    |

    May 30, 2017

    An overview

    Show less

    What they offer

    9.7
    Exceptional

    "The room was very comfortable, the staff were very helpful a..."

    Gregory A.

    |

    March 7, 2016

    Show less

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (27)Booking.com Reviews (129)
    7.8
    /
    10
    Very good
    Cleanliness8.3
    Facilities6.6
    Location8.7
    Room comfort and quality8.3
    Service7.5
    Value for money7.4
    Provided by verified guests of Agoda
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    All guests (27)
    All room types
    Showing 18 verified guest comments
    8.8
    Excellent
    Wolfgang from Germany
    Couple
    Standard
    Stayed 1 night in January 2019
    Gutes Hotel in guter Lage ”
    Restaurant war am Samstag Abend geschlossen.
    Reviewed January 12, 2019
    Dear Wolfgang, thank you for your review. We apologize for inconvenience caused for closure of Restaurant on that Saturday. Due to operational needs, we had to close restaurant certain days during January 2019. It is now fully operational and open on all days. Hope to welcome you back again for a much better experience, Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    2.8
    Tutaleni from Namibia
    Business traveler
    Standard
    Stayed 1 night in November 2018
    parking and reception is just inconvenience. ,rooms are not clean us the look in the advert. ”
    parking and reception is just inconvenience. ,rooms are not clean us the look in the advert. internet is not working the lets pay extra N$ 700.00 plus extra breakfast N$330.00.
    Reviewed November 22, 2018
    Dear Tutaleni, thank you for your review. We apologize for any inconvenience caused during your stay at our hotel. We strive to deliver only the best service and making sure all guests are satisfied with facilities. Matter has been addressed to relevant management to ensure this does not happen again. Hope to welcome you back for a much better experience at our newly renovated hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    5.6
    Lee from Singapore
    Business traveler
    Standard
    Stayed 5 nights in May 2018
    Staff are friendly and attentive!”
    Staff are friendly and attentive, but the hotel currently under upgrade and renovation, a lot of noise and in-accessible to many facilities at current moment. I have to use to the staircase to my room in 10th floor due to all elevator's are brokedown... :-(
    Reviewed May 15, 2018
    Dear Lee, thank you for your review. We apologize for the inconvenience caused during our upgrade and renovation. We have finally completed all renovations and hotel is now fully operational with the Stratos Rooftop being the last to complete on 1 March 2019. We hope to welcome you back for a much better experience at our hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    10.0
    Exceptional
    Jeremy from Kenya
    Couple
    Standard
    Stayed 1 night in May 2017
    Excellent stay for the last night of our Namibia vacation”
    The hotel was excellent value for money and exceeded all expectations. The bedroom and bathroom were spacious and the bed was extremely comfortable. The staff are extremely friendly and accommodating. The let us check in early and upgraded us to a room with a view when we arrived. The breakfast set up is fantastic with so much delicious food and great service. All in all a great way to end our Namibia vacation.
    Reviewed May 30, 2017
    Dear Mr. Jeremy Thank you so much for having chosen to stay with us and thank you for such a positive review. From the cleaner to the General Manager we have made it our aim to ensure that we offer the very best service in the city. Such a review certainly validates that we are heading in the right direction. I hope to welcome you back to Namibia. Once again, thank you. Kind Regards TK Nyandoro - Rooms Division Manager
    Responded June 06, 2017
    Avani Windhoek Hotel & Casino
    7.2
    Very good
    Tapio from Finland
    Couple
    Standard
    Stayed 2 nights in December 2016
    Hotel ok, parking not”
    When we left, receptionist validated our parking card and said it's damaged but we should just give it to the man in the booth and wrote something on the card. Card was in perfect condition. We had to pay 57 dollars in the parking office to get out for damaging the card! I think we have been ripped off.
    Reviewed December 19, 2016
    Dear Tapio, thank you for your review. We apologize for the inconvenience caused with the parking ticket. Matter has since been resolved. We hope to welcome you back for a much better experience at our hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    2.0
    Phillip from Australia
    Group
    Suite
    Stayed 2 nights in June 2016
    Unable to cancel”
    we were unable to cancel the two night booking even when present at the reception desk.
    Reviewed June 17, 2016
    Dear Phillip, thank you for your review. We apologize for the inconvenience experienced when trying to cancel your booking. Service has since been our top priority and have improved significantly. We hope to welcome you back again for another visit at our newly renovated and fully operational hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    7.2
    Very good
    Robin from United Kingdom
    Business traveler
    Stayed 6 nights in May 2016
    not sure what you want here”
    Wifi was very poor so that you could not work effectively in hotel room.
    Reviewed May 17, 2016
    Dear Robin, thanks so much for your review. We apologize for the slow Wi Fi experienced on your last stay with us. Problem has since been solved and Wi Fi is now up to speed. We hope to welcome you back again for a much better experience in our newly renovated and fully operational hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    7.2
    Very good
    Kenman from Canada
    Couple
    Stayed 1 night in April 2016
    4.5 star room, 2 star organization”
    Pros = room is 4 star North American quality. Breakfast food. Cons = extremely disorganized - this place is ripe for takeover by an organized chain. Staff trying very hard. Ordered room service, no one picked up the phone. Reception called for us, but 1.5 hours later, they found out order got lost. 2 hours later, finally got food. Cold chicken wings. Separate incident, one rude waiter at the restaurant. Also, no internet there. Staff moved me to another room - I was correctly sceptical. Honestly, if hotel internet doesn't work, just say it - waste of time to move rooms. I know they just wanted to try something, but these are management issues. Protocols and staff training needs to improve or the staff don't have the tools to provide good service. No working Internet in rooms.
    Reviewed May 08, 2016
    Dear Guest, thank you for your review. We appreciate all and any feedback from our guests. We apologize for any inconvenience caused during your stay with us. Hope we can welcome you back again for a much better experience to our newly and fully operational hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    9.7
    Exceptional
    Gregory from United Kingdom
    Business traveler
    Stayed 4 nights in February 2016
    Great hotel in Windhoek (except for the Internet) ”
    Location, room, food
    This is a very nice hotel in Windhoek. It is cheaper than the Hilton Windhoek but I doubt the Hilton could be more comfortable or convenient. The room was very comfortable, the staff were very helpful and the breakfast was good. The only problem with this hotel is the Internet as we had real difficulties sending out email. The hotel staff tried to help us but were never able to really solve the problem. For this reason alone I would say that it is not practical for business travellers to stay in this hotel. However it should not be a problem for tourists. The hotel is located on the 2nd floor of a shopping mall which seems unusual at first but is actually quite convenient. There are some great restaurants in Windhoek which are all a short cab ride from the hotel
    Reviewed March 07, 2016
    Dear Guest, thank you for your review. We apologize for the inconvenience caused with our Wi Fi, problem has since been solved and Wi Fi is now more user friendly. Hope to welcome you back again soon. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    9.7
    Exceptional
    Ana from Brazil
    Solo traveler
    Standard
    Stayed 2 nights in April 2015
    Nice location, staff, cleaness.”
    Location. Location. Location.
    Reviewed April 29, 2015
    Dear Guest, thank you for your review. We are pleased that your stay was to your satisfaction. Looking forward to welcome you back again soon. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    8.0
    Excellent
    Frank from United Kingdom
    Couple
    Stayed 2 nights in November 2013
    good central based hotel”
    casino, secure car parking and good rooms
    Reviewed November 23, 2013
    Dear Guest, thanks so much for your review. Looking forward to welcome you back again soon. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    8.8
    Excellent
    Paul from Netherlands
    Solo traveler
    Stayed 2 nights in November 2016
    el pago final”
    La reservación era hecho por Agoda por un precio fijo por 2 noches pagado en el hotel al final de la estancia. Al momento de pagar el hotel tiene su precio y no importa el precio de Agoda. Resultando en pagar Euro 70,00 por 2 noches. Queja era mandado al Agoda para solucionar este discrepancia. Otra problema era que no tenia conexión telematica y ninguna tarjeta de crédito funciona. Tenia que sacar efectivo en el ATM - que denejé. El número de la tarjeta era copiado y el pago efectuó después 2 días. Con este politica del hotel una reservación por Agoda no será confiable.
    Reviewed November 11, 2016
    Dear Paul, thank you for your review. We apologize for the inconvenience caused when checking in upon your last visit. The matter will be addressed with relevant parties to make sure this does not happen again.Hope to welcome you back again for a much better experience at our hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    7.7
    Very good
    Axel from Germany
    Couple
    Stayed 2 nights in September 2010
    Gut, aber beste Zeit ist gewesen!”
    Zentrale Lage, Reputation, Hausbar, Küche sehr gut!
    Das Hotel hat mich schon immer sehr interessiert. Man hatte viele gute Dinge darüber gehört und gelesen, daher freute ich mich sehr auf den ersten Aufenthalt dort, nachdem ich bis dato lediglich die Hausbar gekannt hatte. Leider stand der erste Aufenthalt unter keinem sehr guten Stern: Bauarbeiten im Hotel belästigten durch unerträglichen Lärm. Außerdem war am ersten Abend bis 22 Uhr kein warmes Wasser vorhanden
    Reviewed October 12, 2010
    Dear guest, thank you so much for your review. We apologize for any inconvenience caused during your stay. Hope to welcome you back again for a much better experience at our newly renovated hotel, which is now fully operational. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    8.4
    Excellent
    Ngoc from Netherlands
    Solo traveler
    Standard
    Stayed 1 night in May 2018
    friendly people”
    good location nice people
    Reviewed May 10, 2018
    Dear Ngoc, thank you for your review. Looking forward to welcome you back for another great experience. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    8.0
    Excellent
    Lizeth from Angola
    Solo traveler
    Stayed 4 nights in March 2010
    Quer ter ferias agradaveis?”
    A localização do hotel permite uma maior mobilidade para qualquer ponto da cidade. O restaurante tem um serviço agradavel, a comida e optima. O serviço de quarto e prestativo.
    Pela localização nao muito adequada da entrada principal creio que o serviço de recepção do nivel inferior deveria estar melhor equipado com pessoal para informação aos hospedes bem como para a recepção da bagagem. Foi a primeira vez que estive no hotel e so pude ver que tinham uma entrada no nivel inferior quando sai do hotel e que nao precisava de ter levado a minha bagagem pelas escadas. A recepção deveria estar melhor informada acerca dos serviços do hotel, precisei de utilizar o Gim e informei-me na recepção e disseram-me que localizava-se no ultimo piso conforme publicidade, mas no entanto o Ginasio foi substituido por um espaço de estetica e que segundo o funcionario que me informou (que fazia trabalhos de manutenção na piscina) cada hospede deveria ir a recepção que teria um livre transito para poder frequentar o Ginasio do Centro comercial Maruahall, facto que nao me foi informada pelas recepcionistas a quando da minha interpelação. O fornecimento de artigos de uso diario(banheiro) não foi adequado, por exemplo o sabonete so era reposto de dois em dois dias. O meu quarto precisa de receber alguma manutenção em termos de mobiliario tanto do quarto como das instalações sanitarias. O armario de parede tinha as dobradiças das portas soltas, o lavatorio ja apresenta certo desgaste e os barras de apoio na banheira alem de apresentarem certa ferrugem tinha a falta de alguns parafusos.
    Achei o hotel com boas condições, o que mais gostei foi o serviço do restaurante que considero optimo, tanto ao nivel do pessoal, prestativo bem como da qualidade da comida. Hotel sossegado e agradavel para passar ferias agradaveis. Tem-se a disposição uma gama de informação caso a opção seja fazer tambem algum safari ou outro tipo de passeio. Agradavel e a melhor palavra para o descrever.
    Reviewed April 14, 2010
    Dear Guest, thank you for your review. We appreciate any and all feedback from our guests. We apologize for any inconvenience caused during your stay and hope to welcome you back again to our newly renovated hotel which is now fully operational. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    4.4
    MAKOTO from Japan
    Solo traveler
    Standard
    Stayed 1 night in February 2017
    二重支払い”
    今回利用しましたが2/7にアゴタからカード決済され、宿泊当日にアゴタからの支払いが確認できないためホテルからも決済され二重で支払いさせられました。 早急にお互いに連絡を取り、事実確認をして返金して下さい。
    Reviewed February 20, 2017
    Dear Valued Guest, Thank you for your feedback on your stay, we do apologize for any inconvenience caused. We do hope that this issue has been resolved. Thank you once again for choosing to stay with AVANI Windhoek Hotel and Casino. Sincerely, Management
    Responded August 18, 2017
    Avani Windhoek Hotel & Casino
    10.0
    Exceptional
    TOSHIAKI from Japan
    Solo traveler
    Standard
    Stayed 1 night in October 2016
    最高の立地です”
    スタッフの対応も設備も良かったです。 朝食も美味しく、WIFIはホテル内何処に居ても繋がるので快適でした。 旅の到着時、帰国前日に過ごすには最高だと思います。
    Reviewed October 18, 2016
    Dear Toshiaki, thank you for your review. We appreciate all feedback from our guests. Hoping to welcome you back again soon for another great experience at our hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
    7.7
    Very good
    YASUHISA from Japan
    Couple
    Stayed 1 night in September 2013
    まあまあ”
    朝食のパンが美味しかった。好立地。清潔。
    同じビルに小規模だがショッピングモールがあって非常に便利。 夜間、フロントが両替をしてくれないので困りました。両替が必要な方は要注意。あとfree wifiがなくわざわざビジネスセンターまで行って有料のwifiを利用しなければならないので、非常に不便。ホテルのレストランはディナーはビュッフェしかなかったので、近くのレストランに行きました。
    Reviewed October 01, 2013
    Dear Guest, thank you for your review. We apologize for any inconvenience caused during your stay at our hotel. We hope to welcome you back again for a better experience to our newly and fully operational hotel. Kind regards, Team Avani.
    Responded March 14, 2019
    Avani Windhoek Hotel & Casino
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