2015
Excellent 8.6
Based on 1916 reviews

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Excellent



based on 1916 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 7.6
  • Room comfort and quality 9.2
  • Service 8.9
  • Value for money 8.5
  • Food and dining 8.2
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Carolyn from United Kingdom
Solo traveler
Stayed 8 nights in December 2015
A true hideaway
Beautifully designed and kept, service by the staff could not have been better, different options for what to do
Just what the doctor ordered! A beautiful resort, a peaceful hideaway yet very close to Patong beach. The staff were excellent, responding immediately to any request (I had trouble with the internet). There are three different pools, three different places to eat and drink so a variety to do if you choose to remain inside. The spa was lovely and the full package was done perfectly - and better value for money than the head massage. One suggestion would be to increase the number of seats/loungers around the pool areas and to prevent people leaving their towels there when they'd left or not arrived.
Reviewed January 08, 2016

JIE from China
Couple
Stayed 1 night in December 2015
Poor service and bad experience
It's sooooo terriable experinece in this hotel. Hotel forced us to pay addidtional new year dinner fee even we don't join the dinner, otherwise we can not check in. Because it is new year. It's so ridiculous.The dinner just offer the food, no drinking, it need additional pay again. The staff cheated us, say our room has sold out in some particular issues, thus they can help to upgrade the room to us. But the upgrade room no any light, we say can we change the room, they reject us and say no any vacant room. It's sooooo bad service and rude action.
Reviewed January 07, 2016

Yatsan from Malaysia
Couple
Stayed 2 nights in December 2015
Great HIDEAWAY
1. Location which is secluded and away from the Patong crowds. 2. Just a 10 min ride away to central Patong with free shuttle ride. 3. Beatiful room and 3 pools
Everything is great, even with a free upgrade to a family room although it ia pointless to us since we aew a couple. Except that there are 3 construction sites in close proximity to the hotels. So it is really an anti-climax. The noises and the distraction to the scenery were regretable.
Reviewed January 03, 2016

john from Ireland
Family with young children
Stayed 4 nights in December 2015
Great place to relax and switch off
Sizzle restaurant, pools, comfortable rooms
First off let me say we realy loved the Avista and plan to come back. It is a really good 5 star resort with a lot to offer Stay summary: 3 nights over christmas, family room, sampled all of the resort's amenities (except the spa) Pluses: Sizzle - an exceptional restaurant, great view, delightful food, welcoming staff; you pay a premium for these but its hard not to feel that it is worth it Swimming pools - excellent, great places to chill, and have fun with the little ones Rooms - massive bathroom, great shower, beds just the right size to forget you are in a hotel!! service - staff are very considerate (prepped us some breakfast boxes for 6 am so we could enjoy our trip to phi phi island with a full stomach) Minuses : Vista restaurant - breakfast limited for a 5 star hotel, only 2 fresh juices available (how hard is it to make fresh orange juice!!), christmas dinner (buffet) was incredibly limited (almost no-one there that night!!)restaurant's challenge is that both in terms of offering and service it is just bland vs. sizzle View from the pool - What should be an incredible view is completely spoiled by a construction crane
Reviewed December 31, 2015

Suchitmas from Thailand
Couple
Stayed 2 nights in November 2015
Good hotel with nice service
Service
Great experience
Reviewed December 28, 2015

RANJOY from India
Solo traveler
Stayed 2 nights in December 2015
Excellent Hotel Value for Money and Great Rooms
Food, Shuttle Service , Pool
The hotel is near Patong, a bit away from busy area on a hill top. Have very frequent shuttle service to Jungceylon including late night return. The breakfast spread is great and room is excellent. The views are good. However being in a hill you need to climb stairs from most rooms (relevant only if are or with senior Citizens). Bathroom is good with bathtub and rain shower but does not provide all toiletries (like toothbrush). Overall a great hideaway (as the hotel describes).
Reviewed December 22, 2015

Marianne from France
Couple
Stayed 3 nights in December 2015
Quiet but close to Patong
Friendly staff, clean hotel, nice poo
2nd time going to this hotel. Upgraded to Jacuzzi suites. Very nice room. Had a late checkout at 2pm. Used very often shuttle to Patong beach. Upset that no more shuttle is proposed to Paradise beach
Reviewed December 21, 2015

chioma from Nigeria
Couple
Stayed 2 nights in November 2015
Solitude in Busy Patong
Amenities, Jacuzzi Room is a must!, Location and views
Words cannot adequately express. We had a great time.
Reviewed December 18, 2015

Weronika from Poland
Solo traveler
Stayed 4 nights in December 2015
Paradays
Localization, far away from nois. Staff very profesional. Food delicious
It was like being in paradise
Reviewed December 14, 2015

Chun from Hong Kong
Couple
Stayed 3 nights in December 2015
Quite and nice hotel
Quite, great design, nice pools
Great experience
Reviewed December 12, 2015


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