Very good 7.8
Based on 6377 reviews

Recent customer comments

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Very good

based on 6377 reviews
  • Cleanliness 7.7
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.7
  • Food/Dining 7.5
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Justin from Canada
Deluxe Pool Access
Stayed 4 nights in February 2015
Good but not grate
Pool bar staff, location, breakfast
The works on the resort was annoying as It seemed to be above our heads but the staff were wonderful and more than helpful. Gym needs better equipment but seemed to be still under construction. I would of expected better equipment in the gym than cheap uncomfortable and unfunctional equipment that is there now. Some equipment doesn't workl
Reviewed February 27, 2015

ANTHONY from Australia
Solo travelers
Deluxe Pool View
Stayed 3 nights in May 2014
good hotel good location reasonable price
on beach road but quiet with side street bars nearby if walking. rooms are large. pool is good. bar is excellent as is the band.
stayed here several times, always choose a high floor overlooking the pool. its obviously a more up market and expensive choice but a good one for solo or couples for easy access to all the beach road tourist traps.
Reviewed February 26, 2015

Kaylene from Australia
Families with older children
Deluxe Pool Access
Stayed 3 nights in February 2015
holiday in patong
location; cleanliness; bar
Very good check out system very slow
Reviewed February 26, 2015

PEK from Singapore
Deluxe Pool View
Stayed 4 nights in February 2015
Chinese New Year Family trip
Excellent Poolview, fast room service and strategic location to Patong beach
Hotel Accomodation is rlly good , nice pool view with strategic location of Patong beach! Room service was good , food arrived within acceptable short timing.But one thing is super negative and damaging to hotel reputation was the stagnant water of the lobby 's iconic water feature, there were tons of mosquito larva residing in the water on close up sighting. It's was a potential hazard to tourists getting dengue fever. First night in hotel I had about 10bites overnight, luckily the staffs responded to my request and clean the room entirely. To make matter worst seating at lobby and breakfast area was unbearable,getting mosquito bite every now and then! You were able to smack and hit a few mosquitoes with a few attempt. I hope Ban Lamai Hotel can deal with this threatening issue of the mosquito breeding ,bringing a lot of discomfort to the guest.
Reviewed February 25, 2015

Wayne from Australia
Deluxe Balcony
Stayed 7 nights in February 2015
Couples Holiday away
Location across from beach. Vicinity to shopping and nightlife. Room presentation, pool and amenities and restaurant and nightly entertainment.
Absolutely great time, Great location, rooms, staff, breakfast and pool area. Will be staying here again next time.
Reviewed February 24, 2015

Chris from Australia
Families with young children
Stayed 12 nights in February 2015
Family Holiday in Patong
The position of this hotel is fantastic, the swimming pool is great for family and staff in restaurant are very friendly
The stay at resort was a disaster from booking in!!! The front desk reception staff are a absolute disgrace!! They have no idea about customer service and it is like they have been employed to totally exploit your booking and rip you off blind for money! The staff put you into different rooms that are cheaper to sell off your room higher!! They do not help you in any way what so ever, which is a real shame as this hotel could be great. The gym is good but the view is what is great, they really need to purchase some equipment. The standard of the food varies greatly every time you eat in restaurant. But the staff serving there are only to willing to help.
Reviewed February 22, 2015

Nigel from Australia
Solo travelers
Deluxe Sea View
Stayed 9 nights in November 2012
Good location opposite beach. Great pool and poolbar. Great street bar.
Great. Good set up.
Reviewed February 22, 2015

Linda from United Kingdom
Families with young children
Deluxe Balcony
Stayed one night in February 2015
Clean. Friendly. Comfortable
Nice staff in restaurant Clean and good upkeep of hotel. Good location
Good see my previous review Area review However PATONG it's self is no longer a good or nice place to stay new government has placed too many rules on beach. No nice beach chairs allowed, No Smoking. No Eating on BEACH it is mainly occupied by Jet Ski,s & Paragliding & younger people. Gone are families with children & older customers & definitely No disabled customers who need Beach Chair to be able to enjoy the beach & swim in the Sea Patong is no longer welcoming. Gone are the happy Thai people who were so friendly before. You can tell that they are unhappy with the situation here now Phuket has become far too Expensive now. It's time for a change. Their are other lovely places on Krabi which is beautiful and cheap We will NOT return to Phuket any more after 10 years of long stay vacation it's not worth it Will try Vietnam or Cambodia in future where it is cheaper, beautiful, & friendly Or go to Krabi We are in Thailand for 3 months every year. So Bye Bye Phuket Patong
Reviewed February 22, 2015

Linda from United Kingdom
Families with young children
Deluxe Balcony
Stayed one night in February 2015
Friendly. Good location. Clean
Big comfortable connecting rooms. Very helpful & friendly staff
On arrival where put in wrong rooms desk staff not helpful with my request we had 2 rooms but needed connecting rooms as I am disable in a wheelchair & my son & wife have 2 small children. The 3rd manager was extremely helpful and on the 3rd day he moved other guests to be able to give us correct rooms. He was so helpful & friendly Apart from this misunderstanding everything else was great. All staff very nice friendly & smiley good breakfast. Great pool and so clean. Close to restaurants & family mart. All in all a lovely return visit hotel. It was our 4th time here.
Reviewed February 22, 2015

Pandit from Australia
Solo travelers
Stayed 3 nights in February 2015
Location, Staff, Room
Amazing! 10 minute walk to Bangla Road
Reviewed February 19, 2015


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