We were served by Yehea who gave us a great check-in experience who was knowledgeable, friendly, efficient and welcoming.
Mateapiti | February 10, 2020
My large active family arrived and were immediately greeted with amazing customer service especially to the kids.
Mateapiti | February 10, 2020
Bam Al Shams Desert Resort and Spa was the furthest away from the bustling city with the desert being so quiet.
Jennifer | May 18, 2018
The hotel has very friendly and welcoming staffs, beautiful atmosphere - this is how I exactly picture “oasis.
Erina | December 15, 2019
The location is great, close to Dubai and Abu Dhabi but feels like you are in the middle of nowhere.
Patrik | December 18, 2019
) We were very happy the lounge had live music with the sound of acoustic (Arabic?) guitar.
Erina | December 15, 2019
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||40. Km|
|Nearest airport||Al Maktoum International Airport (DWC)|
|Distance to airport||10.6 km|
Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Bab Al Shams Desert Resort and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 250. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Bab Al Shams Desert Resort and Spa has a car park on site, as well as additional parking nearby if the first car park is full. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange car rental for you.
Bab Al Shams Desert Resort and Spa does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"Great place, super staff, a truly memorable experience"
March 1, 2020
"Very beautiful and kindly hotel staff."
December 27, 2019
"This hotel is a perfect fit that!"
December 27, 2019
Secludedly set in the middle of a desert, this property is only an hour drive from Dubai's city center. Guests will have easy access to the Endurance Village, the home of the Dubai World Cup. Boasting 115 well-appointed guestrooms and suites, all are tastefully furnished and equipped with modern amenities for guests’ utmost comfort and convenience. Guests will enjoy a choice of dining opportunities at this desert oasis from the traditional Al Hadheerah Desert Restaurant to the more relaxed, international cuisines at Al Forsan Restaurant. The hotel also offers meeting rooms and banquets for guests’ memorable events. For leisure, guests can take a refreshing dip at the on-site swimming pool or indulge at the Satori Spa. Offering the world-class standard in comfort and hospitality, Bab Al Shams Desert Resort and Spa is an ideal place to stay in Dubai.
"Hotel has falcon and camel that available for taking photo w..."
December 27, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 12 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Bab Al Shams Desert Resort and Spa
Show reviews that mention
super nice getaway from the city”
the rooftop bar is a must go. you can just chill there while watching the sunset. later in the night, you can enjoy their good shisha as well. they also have a live performance at night. the land rover tour to the desert was AMAZING. being able to run around on the soft powdery sand in the middle of the desert with no one else around was one of the best experiences ive ever had. Definitely worth the money!
Dear Ken, Thank you very much for your positive review of your recent visit at Bab Al Shams Desert Resort & Spa. We are glad that you appreciated our products and services and that you especially enjoyed the dining experience at Al Sarab Rooftop Lounge. Again, thank you for taking the time to share your positive feedback and recommend us online. We look forward to welcoming you back to Bab Al Shams in the future. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
Amazing romantic hotel!”
We stayed here for our 1 year anniversary and it was absolutely amazing! to begin with the hotel staff were very warm and hospitable, and once they knew we were celebrating our anniversary, sent us a special anniversary cake, and decorated our bathtub with candles and rose petals! And for dinner it is an abosolute must to eat at the famous Al Hadheerah restaurant, which had live shows and a massive dinner spread! All in all we enjoyed very much and it was unforgettable stay
Dear Mohamed, Happy Anniversary to you and your wife!! We are so delighted that you chose to celebrate such a special occasion here at Bab Al Shams Desert Resort & Spa. It is gratifying to know that we have exceeded your expectations in all aspects and that you had an enjoyable experience with us. Thank you so much for your comments on our services and team members. Our associates are indeed the life and soul of our resort - with their genuine care and warmth ensure that every interaction with our guests is a wonderful moment. We are fortunate to have such an amazing team and your kind praises will further inspire them in their pursuit of excellence. We thank you for your kind recommendation of our signature Al Hadheerah Restaurant and hope to have you back in the near future and take part in more of your life's celebrations and milestones. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
Good place to relax”
(+) 1. Clean 2. Unique 3. Safe 4. They have free camel riding and falcon photo op for in-house guests 5. Breakfast was amazing (-) 1. The juice in the mini bar of the hotel room was opened already when we arrived, they didn't replace it with a new one so automatically it will be charged to us 2. Not accessible for those without cars 3. Pool was smaller than we expected Good hotel to stay if you want to escape from a busy life in UAE.
Dear Charmaine, Dear Guest, Thank you for having chosen Bab Al Shams Desert Resort & Spa for your recent stay. We are constantly striving to provide the best service to our guests and I am delighted to know that you appreciate the authentic, clean and safe atmosphere as well as amazing Breakfast offerings and complimentary activities. On the other hand, we regret that there were certain aspects of your stay which fell below your expectations and we apologize for any inconvenience caused. Again, thank you for your valuable feedback. We look forward to welcoming you back when we may have the opportunity to serve you better. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
This is a desert resort, choose your travel dates well, never during summer, it get terribly hot!”
The staff were very friendly and they clean room so very frequently! They even found my lost sun shades called me up and returned it! In room TV has few options, there’s arabic entertainment in one of the restaurant, dimikar to most places in UAE. There’s desert safari, archery, cycling and nature walking. But all these activities are impossible in hot summer months. Very little covered activities during peak sun. Food choices are good and staff well informed and hospitality is amazing.
Dear Sudarshan, We appreciate your overall positive feedback about your recent stay at Bab Al Shams Desert Resort & Spa. We are glad to know that you enjoyed your experience with us though we regret you were not able to enjoy much of our activities due to hot weather. Nevertheless, we thank you for your kind recommendation and hope to welcome you back at Bab Al Shams this coming winter for a better and more enjoyable experience. Kind regards, Ziad Sleiman Executive Assistant Manager – Operations
Though the hotel is a bit far from city Dubai, it's not still costly hiking a private ride to there. The hotel has very beautiful desert scene and Arabic design which are very impressive. We enjoyed the watch the sunset, sunrise there and also the camel ride. It only has 3 restaurants there and one of them didn't open during our stay. So it's not much choice for our dinner. We went to the Indian one; nice food and friendly guys there. We sure did have a wonderful stay with Bab Al Shams and definitely would stay again for next visit
Dear Alice, Thank you for having chosen to stay at Bab Al Shams Desert Resort & Spa and posting such positive feedback about our resort. We are glad to know that you had a memorable and enjoyable stay with us and that we left such a good impression upon you. Thank you for highlighting your excellent dining experience at Masala Restaurant. Your flattering remarks on food and service quality are much appreciated and will be shared to the culinary and service team. It was a pleasure to have you with us and we hope to welcome you back at Bab Al Shams in the near future. Kind regards, Ziad Sleiman Executive Assistant Manager Operations
overall good, better stay at least 2nights
Dear Eunmi, Thank you for reviewing your stay at Bab Al Shams. We are delighted to learn that you had an enjoyable experience with us. We do our best to go above and beyond the expectations of our valuable guests, such as yourself. We appreciate your kind recommendations and we hope to have another opportunity of welcoming you again. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
Great resort, a bit pricey”
We just stayed one night at the resort. Obviously the facilities are great, the whole place has really nice vibe to it. Multiple restaurants, swim up bar, nice pool area, and great view over the dessert. The resort is very pricey, not entirely sure that it's good value for money, but if you don't mind the price that much, or for a special occasion, it's worth a trip.
Dear Tibor, First of all, thank you for having chosen to stay at Bab Al Shams Desert Resort & Spa. I very much appreciate the time you have taken in posting your valuable feedback. My team and I are extremely delighted to read your overall positive comments on the resort’s amenities and facilities. However, it is with regret to read that our rates were not up to your expectations, please rest assured that they are in line with other hotels in the same category in Dubai. Meanwhile, we are very thankful for your kind recommendations. Thank you once again for your valuable feedback. I hope you will give us another opportunity to welcome you back so that we may show you that we stand behind our commitment to delivering an exceptional hospitality experience. Kind regards, Reuben Mifsud Cluster General Manager
Excellent desert oasis experience”
Fantastic location (in desert area), feel like living in the oasis. Excellent services, except the dinner are bit too expensive, one performer for one hour (total 2) and one war show (with camel and horse).
Great atmosphere and staff performance”
Stayed Bal Al Shams during weekend. Desert wasn't that good because of the heavy rain few days ago. But staff performance was fantastic, every staff member was friendly. And room interior was so beautiful especially arabic light.
Desert Oasis ”
This was an amazing get away. A real oasis in the middle of the desert. Staff was there to happily cater to our every need. The room decor was arabian fort style. Definitely would recommend and we will be coming back soon.
It was a great weekend stay to relax. The rooms are well designed. The staff was really helpful and friendly. The food was also good especially the breakfast. I can really recommend this hotel. But be aware that it is far out of the city and there is nothing around the hotel except sand.
Dubai at its best”
This hotel is one of the best hotels dubai has to offer, great for a weekend get away or longer break. The hotel has some of the most amazing restaurants the indian in particular was excellent. The rooms are some of the best rooms i have seen with a fantastic pool and very friendly staff. Highly recommended.
Good Desert Getaway ~ But Standards Slippin”
This is my second visit to Bab Al Shams and I must say that the service standards have slipped somewhat. My first time was excellent, with 5-star service all-round. I'm sad to say that this time around the staff lacked attentiveness and the special touch that I have come to expect from this establishment. The concierge seemed too busy to care, front desk was cumbersome and erroneous in information given, and the signature restaurant Al Hadheerah was short of accommodating towards simple requests. To be fair though, our visit was on the 31st Dec during the busiest of times.
This place is impeccable. The place is surreal and you’ll feel the authenticity of Dubai out in the desert, it’s magical charm and friendly staff will make you feel home, peaceful and tranquil. The atmosphere is very different and the location is superb. I highly recommend this place!
Dear Lourel, We are delighted you had a memorable stay at Bab Al Shams. Thank you so much for your comments on our service and colleagues. Our associates are indeed the life and soul of our resort - with their genuine care and warmth ensure that every interaction with our guests is a wonderful moment. We are fortunate to have such an amazing team and your kind praises will further inspire them in their pursuit of excellence. Thank you so much for taking the time to share your experience online. It was a pleasure to have you stay at Bab Al Shams and we look forward to welcoming you back. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
should go only in winter season.
Dear Mustafa, We appreciate you taking the time to provide us with your comments about your experience at Bab Al Shams Desert Resort & Spa. We deeply regret to read that your overall stay was not up to your expectations mainly because of the weather. Nevertheless, we thank you once again for your feedback and I wish you will give us another opportunity to welcome you again on winter season hopefully for a better and more relaxing experience. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
Resort at the Desert ”
Excellent facilities, pool and activities to enjoy.
Dear Ho, We appreciate your positive feedback about your recent experience at Bab Al Shams Desert Resort & Spa. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you back in the not-too-distant future. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
Our stay was so blissful. Loved it ....wanna go back
Dear Tanjil, We would like to thank you for taking the time to leave us a perfect rating further to your recent stay. How wonderful reading that you had an enjoyable and comfortable experience with us. We look forward to welcoming you again at Bab Al Shams Desert Resort & Spa. Kind regards, Ziad Sleiman Executive Assistant Manager - Operations
Great staff and great resort. But I would suggest that you sort out the KEY on your menu G is listed in the Key but no items are marked G - is that Gluten free? Some items are marked C and S but C and S are not listed in the Key. Also you need more options for those who are gluten and dairy intolerant please. Thank you
Dear Gillian, Thank you for taking the time to post a review of your stay at Bab Al Shams Desert Resort & Spa. I do appreciate your positive comments on our resort as a whole. Your flattering remarks about the service rendered by our colleagues will surely be passed on to them. We very much appreciate the attention to detail that you have given towards every aspect of your stay. We will surely share your comments and feedback with our team who in turn will carry out the necessary measures accordingly. We very much look forward to welcoming you back when we may have the opportunity to exceed your expectations and earn a five star review. Kind regards, Reuben Mifsud Cluster General Manager
I needed a time out from the world so chose a secluded location. Bam Al Shams Desert Resort and Spa was the furthest away from the bustling city with the desert being so quiet. It was a truly amazing setting with the desert outside my king suite door; sipping cocktails by the pool; complimentary grapes n chocolate; and lunch lounging under the cabana. Dinner at Masala Indian restaurant was great with live music and attentive staff. The resort staff service was of high quality all round. Despite the spa massage being good by lovely massage therapist, I was disappointed with the price of the 50 minute massage being so expensive. I have gotten better full body massages with face massage included for less than half the UAE 550 price! The breakfast buffet had a fantastic and diverse variety of choices, however, as with most hotel breakfast buffets, food set out was cold by the time I got to my table. Overall it was a beautiful resort with the most beautiful bathroom and luxurious room.
Amazing oasis out in the desert. 5 star resort with 5 star facilities. Bab Al Shams is the most relaxing of environments, with the infinity pool looking out to the desert alone making it worth the trip. Food at Masala was outstanding but be prepared to pay for it.
Dear Dane, Thank you for sparing some of your valuable time to share your recent experience at Bab Al Shams Desert Resort & Spa. We certainly pride ourselves on the level of customer service that we provide and we always strive to make all our guests feel comfortable, relaxed and valued as much as possible. Thank you for highlighting the excellent food at our Masala Restaurant. Please rest assured that we do our utmost to provide a wide selection of competitively priced products and services for guests to enjoy. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Reuben Mifsud Cluster General Manager
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