Bab Al Shams Desert Resort and Spa
Bab Al Shams Desert Resort and Spa
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10.0
Exceptional

"The staff were so kind and courteous."

Annie

|

May 11, 2018

Superior King - Bed Bab Al Shams Desert Resort and Spa
Superior King - Bed
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Lobby Bab Al Shams Desert Resort and Spa
Lobby
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Swimming pool [outdoor] Bab Al Shams Desert Resort and Spa
Swimming pool [outdoor]
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Swimming pool [outdoor] Bab Al Shams Desert Resort and Spa
Swimming pool [outdoor]
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See map Bab Al Shams Desert Resort and Spa
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Excellent
Location
8.3
See all 47 photos Bab Al Shams Desert Resort and Spa
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Bab Al Shams Desert Resort and Spa

Excellent location
What's nearby?
Excellent
From 344 reviewsSee what guests said
8.6
/
10
Exceptional cleanliness
9.1
Recommended by 96% of guests
Value for money8.1
Distance to city center40. Km
Location rating8.3
Nearest airportAl Maktoum International Airport (DWC)
Distance to airport9.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.9
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
Deluxe Suite
Deluxe Suite
...
  • Room size: 65 m²/700 ft²
  • Garden view
  • 1 king bed or 2 single beds
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Junior Suite
Junior Suite
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
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Superior Twin
Superior Twin
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 2 single beds
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Deluxe King
Deluxe King
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 1 king bed
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Superior King
Superior King
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 1 king bed
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Special Superior Room Offer - Get AED 350 credit per night
Special Superior Room Offer - Get AED 350 credit per night
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 1 super king bed
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Royal Suite
Royal Suite
...
  • Room size: 68 m²/732 ft²
  • Balcony/terrace
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Terrace Twin Room
Terrace Twin Room
...
  • Room size: 47 m²/506 ft²
  • Shower and bathtub
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Terrace King Room
Terrace King Room
...
  • Room size: 47 m²/506 ft²
  • Shower and bathtub
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Have a question for Bab Al Shams Desert Resort and Spa?

What people love about the property

  • 9.2
    Exceptional

    "It''s a wonderful experience to be here."

    Sufen

    |

    June 17, 2017

  • 7.6
    Very good

    "The rooms are cosy and comfy."

    Saleh

    |

    February 25, 2017

  • 8.4
    Excellent

    "Very nice for couple"

    Hassan

    |

    January 4, 2017

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More about Bab Al Shams Desert Resort and Spa

More about Bab Al Shams Desert Resort and Spa

9.6
Exceptional

"Overall, a comfortable and quiet place to relax."

Evan

|

October 27, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"Very Good Resort"

Wolfgang

|

November 22, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (344)Booking.com Reviews (2858)
8.6
/
10
Cleanliness9.1
Facilities8.8
Location8.3
Room comfort and quality8.9
Service9.0
Value for money8.1
Provided by verified guests of Agoda
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All guests (344)
All room types
Showing 276 verified guest comments
12345
9.2
Exceptional
Alice from Hong Kong
Group
Superior Twin
Stayed 1 night in November 2018
Unforgetable Experience”
Though the hotel is a bit far from city Dubai, it's not still costly hiking a private ride to there. The hotel has very beautiful desert scene and Arabic design which are very impressive. We enjoyed the watch the sunset, sunrise there and also the camel ride. It only has 3 restaurants there and one of them didn't open during our stay. So it's not much choice for our dinner. We went to the Indian one; nice food and friendly guys there. We sure did have a wonderful stay with Bab Al Shams and definitely would stay again for next visit
Reviewed November 09, 2018
Dear Alice, Thank you for having chosen to stay at Bab Al Shams Desert Resort & Spa and posting such positive feedback about our resort. We are glad to know that you had a memorable and enjoyable stay with us and that we left such a good impression upon you. Thank you for highlighting your excellent dining experience at Masala Restaurant. Your flattering remarks on food and service quality are much appreciated and will be shared to the culinary and service team. It was a pleasure to have you with us and we hope to welcome you back at Bab Al Shams in the near future. Kind regards, Ziad Sleiman Executive Assistant Manager Operations
Responded November 11, 2018
Bab Al Shams Desert Resort and Spa
9.2
Exceptional
Tibor from Hungary
Couple
Superior King
Stayed 1 night in October 2017
Great resort, a bit pricey”
We just stayed one night at the resort. Obviously the facilities are great, the whole place has really nice vibe to it. Multiple restaurants, swim up bar, nice pool area, and great view over the dessert. The resort is very pricey, not entirely sure that it's good value for money, but if you don't mind the price that much, or for a special occasion, it's worth a trip.
Reviewed February 18, 2018
Dear Tibor, First of all, thank you for having chosen to stay at Bab Al Shams Desert Resort & Spa. I very much appreciate the time you have taken in posting your valuable feedback. My team and I are extremely delighted to read your overall positive comments on the resort’s amenities and facilities. However, it is with regret to read that our rates were not up to your expectations, please rest assured that they are in line with other hotels in the same category in Dubai. Meanwhile, we are very thankful for your kind recommendations. Thank you once again for your valuable feedback. I hope you will give us another opportunity to welcome you back so that we may show you that we stand behind our commitment to delivering an exceptional hospitality experience. Kind regards, Reuben Mifsud Cluster General Manager
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Bab Al Shams Desert Resort and Spa
9.2
Exceptional
Hayan from South Korea
Couple
Superior King
Stayed 1 night in March 2016
Great atmosphere and staff performance”
Stayed Bal Al Shams during weekend. Desert wasn't that good because of the heavy rain few days ago. But staff performance was fantastic, every staff member was friendly. And room interior was so beautiful especially arabic light.
Reviewed March 14, 2016
10.0
Exceptional
Stephen from United States
Couple
Junior Suite
Stayed 3 nights in September 2015
Desert Oasis ”
Staff performance, Activities, Restraunts
This was an amazing get away. A real oasis in the middle of the desert. Staff was there to happily cater to our every need. The room decor was arabian fort style. Definitely would recommend and we will be coming back soon.
Reviewed September 23, 2015
9.3
Exceptional
DOMINIC from Germany
Couple
Deluxe King
Stayed 1 night in August 2015
Great stay”
Atmosphere, pool, outback location
It was a great weekend stay to relax. The rooms are well designed. The staff was really helpful and friendly. The food was also good especially the breakfast. I can really recommend this hotel. But be aware that it is far out of the city and there is nothing around the hotel except sand.
Reviewed August 30, 2015
8.0
Excellent
Chi from Australia
Couple
Stayed 1 night in December 2012
Good Desert Getaway ~ But Standards Slippin”
Nice private escape
This is my second visit to Bab Al Shams and I must say that the service standards have slipped somewhat. My first time was excellent, with 5-star service all-round. I'm sad to say that this time around the staff lacked attentiveness and the special touch that I have come to expect from this establishment. The concierge seemed too busy to care, front desk was cumbersome and erroneous in information given, and the signature restaurant Al Hadheerah was short of accommodating towards simple requests. To be fair though, our visit was on the 31st Dec during the busiest of times.
Reviewed January 03, 2013
10.0
Exceptional
Pamela from United Kingdom
Family with teens
Superior Room
Stayed 4 nights in October 2018
Great ipportunity to have an adventurous holiday mixed with luxury and city of Dubai close ”
More information on what activities can be available as a package before arrival so easier to plan and budget. Lots of flies around pool and breakfast tables outside not quite sure why?
Reviewed November 05, 2018
Dear Pamela, Thank you for choosing Bab Al Shams as your preferred accommodation when you were in Dubai and we are delighted having you with us. We are indeed very pleased to receive a perfect rating from you despite of few minor points you have kindly brought to our attention. We have noted and appreciate at the same time your suggestion on having more information on activities that can be included in the room package. The same has been shared to the concerned department for evaluation. Meanwhile, we sincerely apologize for the inconvenience caused by the flies. Please rest assured that we are taking the necessary measures to solve this issue. Thank you once again for visiting Bab Al Shams and we definitely look forward to your return. KInd regards, Ziad Sleiman Executive Assistant Manager
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Bab Al Shams Desert Resort and Spa
8.4
Excellent
Gillian from United Arab Emirates
Couple
Deluxe King
Stayed 1 night in May 2018
Excellent”
Great staff and great resort. But I would suggest that you sort out the KEY on your menu G is listed in the Key but no items are marked G - is that Gluten free? Some items are marked C and S but C and S are not listed in the Key. Also you need more options for those who are gluten and dairy intolerant please. Thank you
Reviewed May 27, 2018
Dear Gillian, Thank you for taking the time to post a review of your stay at Bab Al Shams Desert Resort & Spa. I do appreciate your positive comments on our resort as a whole. Your flattering remarks about the service rendered by our colleagues will surely be passed on to them. We very much appreciate the attention to detail that you have given towards every aspect of your stay. We will surely share your comments and feedback with our team who in turn will carry out the necessary measures accordingly. We very much look forward to welcoming you back when we may have the opportunity to exceed your expectations and earn a five star review. Kind regards, Reuben Mifsud Cluster General Manager
Responded May 30, 2018
Bab Al Shams Desert Resort and Spa
9.6
Exceptional
Jennifer from Australia
Solo traveler
Superior King
Stayed 1 night in May 2018
Desert Paradise”
I needed a time out from the world so chose a secluded location. Bam Al Shams Desert Resort and Spa was the furthest away from the bustling city with the desert being so quiet. It was a truly amazing setting with the desert outside my king suite door; sipping cocktails by the pool; complimentary grapes n chocolate; and lunch lounging under the cabana. Dinner at Masala Indian restaurant was great with live music and attentive staff. The resort staff service was of high quality all round. Despite the spa massage being good by lovely massage therapist, I was disappointed with the price of the 50 minute massage being so expensive. I have gotten better full body massages with face massage included for less than half the UAE 550 price! The breakfast buffet had a fantastic and diverse variety of choices, however, as with most hotel breakfast buffets, food set out was cold by the time I got to my table. Overall it was a beautiful resort with the most beautiful bathroom and luxurious room.
Reviewed May 18, 2018
8.8
Excellent
Dane from United Arab Emirates
Couple
Superior King
Stayed 1 night in April 2018
Desert Paradise”
Amazing oasis out in the desert. 5 star resort with 5 star facilities. Bab Al Shams is the most relaxing of environments, with the infinity pool looking out to the desert alone making it worth the trip. Food at Masala was outstanding but be prepared to pay for it.
Reviewed May 02, 2018
Dear Dane, Thank you for sparing some of your valuable time to share your recent experience at Bab Al Shams Desert Resort & Spa. We certainly pride ourselves on the level of customer service that we provide and we always strive to make all our guests feel comfortable, relaxed and valued as much as possible. Thank you for highlighting the excellent food at our Masala Restaurant. Please rest assured that we do our utmost to provide a wide selection of competitively priced products and services for guests to enjoy. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Reuben Mifsud Cluster General Manager
Responded May 07, 2018
Bab Al Shams Desert Resort and Spa
9.2
Exceptional
Vivian from United States
Group
Deluxe Twin
Stayed 1 night in February 2017
Great hotel in the middle of the desert”
I really enjoyed my stay at this property. Everyone was really helpful and kind. However, there was one front desk agent who kept telling us we needed to have booked a suite for 3 people. I did search for 3 people on Agoda and the room I booked came up. He said the room was too small to add a rollaway bed and that it would be way too crowded (I have worked in hotels & at an OTA before, and it was too obvious that he was trying to upsell a suite, which was probably too big for us anyway. When we entered the room, the room of course had a lot of room and we could freely walk around and put our luggage even with the rollaway bed. Other than this, the room was really nice, the pool was also not crowded and well mainted, and the dinner buffet was exceptional. This indeed was one of the most unforgettable experiences :) Front desk agents are the face of a hotel, and I wish I had a pleasant first encounter like the pleasant experience I had at the hotel afterwards.
Reviewed January 30, 2018
10.0
Exceptional
CHING from Taiwan
Family with young children
Superior Twin
Stayed 1 night in May 2018
Great hotel and staff ”
We enjoyed the stay and the Iftar tent. Everything is great and relaxing! Staffs are excellent
Reviewed May 20, 2018
Dear Ching, Thank you very much for providing us with your online feedback which is so important for us. My team and I are thrilled to read that you enjoyed your time with us particularly the Iftar experience at our beautiful Ramadan Tent. Your flattering remarks about the service rendered by our colleagues will surely be passed on to them. Thank you once again for visiting Bab Al Shams and we hope to have another opportunity of welcoming you again soon. Best regards, Reuben Mifsud - Cluster General Manager
Responded May 21, 2018
Bab Al Shams Desert Resort and Spa
10.0
Exceptional
April from Singapore
Family with young children
Superior King
Stayed 2 nights in April 2018
Amazing”
Loved this. totally unique experience and made our trip in Dubai authentic. loved it so much more than being by the marina... MUST DO
Reviewed May 08, 2018
Dear April, Thank you for providing us with a perfect rating and sharing your excellent experience in detail. We are pleased to hear that we have surpassed your expectations in all aspects of your stay and our services. We greatly appreciate your kind recommendation of Bab Al Shams to other travelers. Looking forward to welcoming you again in the very near future. Best regards, Reuben Mifsud Cluster General Manager
Responded May 08, 2018
Bab Al Shams Desert Resort and Spa
9.6
Exceptional
Evan from United Kingdom
Couple
Superior King
Stayed 3 nights in October 2017
Exceptional”
Lovely resort. Staff very friendly and helpful. The pool is enormous and very clean. Restaurants we tried: al Forsan and Le Dune wwere excellent. The show and dinner at Al Hadheerah was a bit commercialised but still good fun. Overall, a comfortable and quiet place to relax. Highly recommended.
Reviewed October 27, 2017
Dear Evan, We appreciate your perfect rating and positive feedback about our hotel. We are glad to know that you enjoyed your stay with us and that we left such a good impression upon you. Rest assured that your kind comments will be shared with the entire team. We thank you for your kind recommendation and hope to welcome you back to Bab Al Shams in the near future. Kind regards, Reuben Mifsud - Cluster General Manager
Responded October 29, 2017
Bab Al Shams Desert Resort and Spa
9.2
Exceptional
Vicki from United Kingdom
Couple
Terrace King
Stayed 3 nights in September 2017
Our favourite staycation”
My husband and I have lived in Dubai for 5 years and we've been here time and time again. We LOVE the staff here - the attention to detail and their politeness and helpful attitude is worth every penny you pay. It's not cheap, but worth it for the desert views, relaxed air and comfy bedrooms. Pizza restaurant hasn't been open for AGES now, which is a shame though, so you are pretty limited when it comes to restaurants if the weather is to hot to sit oh the roof terrace or at Ah Hadheera.
Reviewed October 04, 2017
Dear Vicki, Thank you for your high rating further to your recent stay. We are always pleased to receive feedback such as yours. We are thrilled to read that you enjoyed your time with us. Your flattering remarks about the service rendered by our colleagues will surely be passed on to them. We look forward to welcoming you back to Bab Al Shams and retain you as its fan. Best regards, Reuben Mifsud - Cluster General Manager
Responded October 29, 2017
Bab Al Shams Desert Resort and Spa
8.0
Excellent
ludovica from Italy
Couple
Superior Twin
Stayed 1 night in June 2017
Nice gateway for a weekend ”
We spent the weekend in Bab Al Shams in June during Ramadan. Rooms are spacious and full of all comforts, nice bed and huge bathtub. The swimming pool is amazing, remember to order well in advance the food because the service at the swimming pool bar is a bit slow (waited 50min for some tacos). We also recommend the spa.
Reviewed June 16, 2017
10.0
Exceptional
Nyree from Australia
Solo traveler
Superior Twin
Stayed 2 nights in March 2017
Arabian luxury at its finest”
From the moment you stepped out of the car til you got back into it to leave you were treated like royalty. The rooms have that old arabic feeling to them. The bath amenities are a novelty...loved them. Breakfast is the most amazing spread of food and it tastes delightful. The only lowlight would be the lack of service around the pool; perhaps also consider providing guests with chilled bottled water when they relax poolside? The Arabian Night is a bit of fun, although the belly dancing was disappointing. But everything else is fabulous. I would definitely come back to stay here and for longer. Reality sucked after staying here. Thanks to all at Bab al Shams. Faisal at front desk...thank u for yr smiles in welcoming us and checkout.
Reviewed March 25, 2017
8.4
Excellent
Kevin from United Kingdom
Couple
Superior King
Stayed 1 night in December 2016
Our short trip”
Dear Agoda, Thank you for your email, it's a pleasure to share with you our experience in Bab Al Shams Desert Resort and Spa. We were excited to spend our time in your Resort but unfortunately it didn't start very well the moment we entered the room. The air in the room wasn't fresh but was very heavy and smelling. Then we decided to spend our day at the swimming pool and we ordered two alcoholic beverages but got non alcoholic instead. After the first round we ordered another alcoholic cocktails but sadly it happened again. In the evening we decided to have a dinner in your Arabic restaurant, Al Sarab, to watch the sunset. We order a Chardonnay wine and it was served in a cracked glass witch was unacceptable especially for a 5* Resort. Also the salad that we ordered was served with Brie cheese intead of Fetta cheese. Hopefully our feedback will help you to look more to the details and to improve your services. Kind regards, Kevin Steckel
Reviewed December 10, 2016
8.8
Excellent
Sin from Macau
Couple
Superior King
Stayed 2 nights in October 2016
Excellent desert oasis experience”
Fantastic location (in desert area), feel like living in the oasis. Excellent services, except the dinner are bit too expensive, one performer for one hour (total 2) and one war show (with camel and horse).
Reviewed October 10, 2016
9.2
Exceptional
FIONA from Singapore
Couple
Superior King
Stayed 1 night in July 2016
A nice desert retreat”
We love the ambience and decor of the entire place, making it an oasis in the midst of sand. However, we were not impressed with the menu of the Al Farsan restaurant. It was a large and elegant restaurant with poolside bar food. Disappointing. We really wanted to try the Masala restaurant but it doesn't open on Sundays. Too bad!
Reviewed August 10, 2016
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