8.6

Excellent
6.0% this month
/10
(4,139 reviews)See what guests said
Highly rated by guests – 87% would recommend
Housekeeping81
Breakfast56
Food & Dining30
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Temple of Leah 2.6 km
Ayala Center 3.6 km
Casa Gorordo Museum 4.5 km
Yap Sandiego Ancestral House 4.6 km
Fort San Pedro 4.9 km
Basilica De Sto. Nino 5.1 km
Magellan's Cross 5.2 km
Colon Street 5.2 km
Taoist Temple 5.5 km
Tops Lookout 8.8 km
Nearby landmarks
MetroCebu Oral Rehabilatation Center 240 m
Cebu International Convention Center 250 m
Parkmall 320 m
Weng-Weng Pharmacy 400 m
HearthHub Clinic 440 m
Mandaue Cutural and Sport Center 500 m
Mandaue City Social Hygiene Clinic 540 m
Cebu Doctors' University 580 m
Mandaue City Hospital 640 m
Medical Arts Building 650 m
bai Hotel Multi-Use Hotel

"For a post pandemic hotel, our whole experience was wonderful in this place."

Philip - May 14, 2022
 bai Hotel Multi-Use Hotel
Guestroom bai Hotel Multi-Use Hotel
Lobby bai Hotel Multi-Use Hotel
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bai Hotel Multi-Use Hotel

Ouano Ave Mandaue, Mandaue City, Cebu, Philippines, 6014 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mandaue City part of Cebu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Attention

This property is in high demand!

32 travelers have booked today.

Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Daily housekeeping

Value for money8.6
Location rating8.4
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport5.0 km

Rooms available at bai Hotel Multi-Use Hotel

Executive One-Bedroom Suite
...
  • Room size: 57 m²/614 ft²
  • Outdoor view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 double bed or 2 single be...
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Executive Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Room - Quarantine Package
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Twin Room - Quarantine Package
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
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Deluxe Twin Room - Leisure
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe King Room - Leisure
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe King Room - Quarantine Package
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Room
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at bai Hotel Multi-Use Hotel?

    Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to bai Hotel Multi-Use Hotel?

    Bai Hotel Multi-Use Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2500 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, bai Hotel Multi-Use Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Cebu with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at bai Hotel Multi-Use Hotel?

    Start your mornings right, with the à la carte and buffet breakfast options offered at bai Hotel Multi-Use Hotel. Western breakfast is available for guests. There's an additional charge of 988 PHP for adults and 494 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at bai Hotel Multi-Use Hotel?

    Bai Hotel Multi-Use Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

    Can special events be hosted at bai Hotel Multi-Use Hotel?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at bai Hotel Multi-Use Hotel. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly.

    Can business events be hosted at bai Hotel Multi-Use Hotel?

    On-site venues and convenient event services make bai Hotel Multi-Use Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at bai Hotel Multi-Use Hotel?

    Bai Hotel Multi-Use Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby bai Hotel Multi-Use Hotel?

    Restaurants including Marble + Grain Steakhouse, Cafe bai and UME Japanese Cuisine are popular in bai Hotel Multi-Use Hotel’s neighborhood which is known as Mandaue City.

    What popular shopping places are close to bai Hotel Multi-Use Hotel?

    Located in the Mandaue City area, bai Hotel Multi-Use Hotel is close to great shopping choices like J Centre Mall and Parkmall.

    What are popular attractions near bai Hotel Multi-Use Hotel?

    Guests at bai Hotel Multi-Use Hotel can easily visit Skywaterpark Cebu, St. James Amusement Park and Cebu International Convention Center located in the Mandaue City area.

    What popular natural sightseeing spots are close to bai Hotel Multi-Use Hotel?

    Bai Hotel Multi-Use Hotel is located in the Mandaue City area, which is famous for natural sightseeing destinations such as Cansaga Bay.

    Show more questions
    See map

    Explore the neighborhood

    What people love about bai Hotel Multi-Use Hotel

    • 9.2

      Exceptional

      "For a post pandemic hotel, our whole experience was wonderful in this place."

      Philip

      |

      May 14, 2022

    • 9.2

      Exceptional
      Breakfast

      "Breakfast was more than what we paid for since we availed our rooms on sale and there were a lot of choices from food to drinks."

      Philip

      |

      May 14, 2022

    • 9.2

      Exceptional
      Staff 

      "The staff also accomodated our every need which we appreciated."

      Philip

      |

      May 14, 2022

    Overall rating:

    8.6

    Excellent
    4,139 reviews
    Cleanliness
    8.9
    Facilities
    8.7
    Location
    8.4
    Read all reviews >
    What travelers say they love:
    In front of parkmall and accessible.
    Ma. from Philippines
    Family with young children
    More about bai Hotel Multi-Use Hotel

    More about bai Hotel Multi-Use Hotel

    bai Hotel Multi-Use Hotel

    When you are looking for comfortable and convenient accommodations in Cebu, make bai Hotel Multi-Use Hotel your home away from home. A stay at bai Hotel Multi-Use Hotel ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of Cebu are yours with a stay at bai Hotel Multi-Use Hotel, located just 5.0 km from the famous Basilica De Sto. Nino.
    Take advantage of a wealth of unrivaled services and amenities at bai Hotel Multi-Use Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Cebu can be assisted with taxi and car hire services available.
    Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at bai Hotel Multi-Use Hotel.
    In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
    Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. You may be assured to know that bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with toiletries provided in some guest bathrooms.


    Dining and things to do

    Wake up with no worries at bai Hotel Multi-Use Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
    Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
    Throughout the day, you can enjoy the activities offered at bai Hotel Multi-Use Hotel. Warm up at the end of the day with a visit to the massage, salon, spa and sauna. The many offerings at bai Hotel Multi-Use Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at bai Hotel Multi-Use Hotel gives you a great reason to spend more time in your swimsuit.
    With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


    Around the property

    With its convenient location, the hotel offers easy access to all Cebu has to offer. Your first day during your stay at bai Hotel Multi-Use Hotel should include a visit to Ayala Center located 3.5 km away.

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    Amenities and facilities
    Excellent
    Facilities

    8.7

    Most talked about facilities

    Breakfast

    53 mentions

    Swimming Pool

    29 mentions

    Food & Dining

    24 mentions

    Housekeeping

    18 mentions

    Languages spoken

    • English
    • Filipino

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Golf course [on-site]
    • Massage
    • Pool with view
    • Sauna
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Ticket services
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Covid-19 testing service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Bottle of water
    • Coffee shop
    • Happy hour
    • Kitchen
    • Poolside bar
    • Restaurants
    • Room service [24-hour]
    • Vending machine

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Salon
    • Smoke-free property
    • Smoking area

    For the kids

    • Kids facilities
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [charges apply]
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking

    Available in all rooms

    • Closet
    • Free bottled water
    • Non-smoking
    • Shower
    Food and dining
    Restaurants on site

    Cafe Bai

    • Menu: A-la-carte

    Marble & Grain Steakhouse

    • Cuisine: International
    • Menu: Buffet
    Location
    Ouano Ave Mandaue, Mandaue City, Cebu, Philippines, 6014
    Excellent
    Location

    8.4

    Airports

    • Mactan-Cebu International Airport (CEB)
      5.0 km 20 min drive
    • Bohol–Panglao International Airport (TAG)
      85.9 km 3.6 hour drive

    Public transportation

    • Cebu North Bus Terminal
      1.5 km
    • Cebu South Bus Terminal
      5.7 km

    Hospital or clinic

    • MetroCebu Oral Rehabilatation Center
      240 m

    Shopping

    • SM Seaside City Cebu
      7.8 km

    Convenience store

    • 7 Eleven
      740 m

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Temple of Leah
      2.6 km
    • Ayala Center
      3.6 km
    • Casa Gorordo Museum
      4.5 km
    • Yap Sandiego Ancestral House
      4.6 km
    • Fort San Pedro
      4.9 km
    • Basilica De Sto. Nino
      5.1 km
    • Magellan's Cross
      5.2 km
    • Colon Street
      5.2 km
    • Taoist Temple
      5.5 km
    • Tops Lookout
      8.8 km

    Nearby landmarks

    • MetroCebu Oral Rehabilatation Center
      240 m
    • Cebu International Convention Center
      250 m
    • Parkmall
      320 m
    • Weng-Weng Pharmacy
      400 m
    • HearthHub Clinic
      440 m
    • Mandaue Cutural and Sport Center
      500 m
    • Mandaue City Social Hygiene Clinic
      540 m
    • Cebu Doctors' University
      580 m
    • Mandaue City Hospital
      640 m
    • Medical Arts Building
      650 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until11:00

    Getting around

    • Airport transfer fee2500 PHP

    Extras

    • Breakfast charge (unless included in room price)988 PHP

    The property

    • Non-smoking rooms/floorsyes
    • Number of floors21
    • Number of restaurants3
    • Number of rooms 668
    • Year property opened2017

    Reviews of bai Hotel Multi-Use Hotel from real guests

    Provided by verified guests of Agoda
    8.6
    /
    10
    Cleanliness8.9
    Facilities8.7
    Location8.4
    Service8.8
    Value for money8.6
    High score for Cebu
    Rating
    9+ Exceptional (567)
    8-9 Excellent (130)
    7-8 Very Good (148)
    6-7 Good (61)
    <6 Below Expectation (120)
    Time of the year
    Mar - May (280)
    Jun - Aug (197)
    Sep - Nov (180)
    Dec - Feb (369)
    All guests (2,631)
    All room types
    All languages

    Show reviews that mention 

    Showing 1,026 verified guest comments
    12345
    10.0
    Exceptional
    Veronica from United States
    Group
    Room Premier
    Stayed 5 nights in December 2019

    The Bai Hotel...Home away from Home”

    Travel dates 11/19-12/8/2019 As this was a first time visit for the most of us to the Philippines, I was looking for a hotel or hotels that would accommodate 6 female travelers. Deciding what to do, book our 3 times stay in Cebu City to just 1 hotel or 3 different hotels. The Bai Hotel won over several Hotels to be Our Home away from Home. We were looking for: 1) Comfort (amenities & cleanliness). We were right at home, feeling like the Queens of the South. Amenities & cleanliness true as stated. Rooms was modern, very clean & spacious. 2) Reasonable room rates, with a 4 to 5 Stars rating (I personally rate them 5 stars). Rates was great (booked with Agoda & Expedia. Preferred Agoda because of their free cancellations & pay later.) We booked twice for the executive room and the last stay booked the premium room. But later decided to upgrade to the executive rooms (We got spoiled on the previous stays). Had no problem in upgrading. 3) Accommoda

    Reviewed December 15, 2019

    See room deals

    Hi Veronica! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

    Responded January 14, 2020
    bai Hotel Multi-Use Hotel
    10.0
    Exceptional
    Ray from United States
    Couple
    Stayed 4 nights in December 2018

    AMAZING STAY AT THE BAI HOTEL CEBU”

    The Bai Hotel Cebu was an amazing stay. The service, food, room, amenities, and everything about the Bai Hotel was outstanding. Words can't describe the experience during my stay. In the past I stayed at the Marriott at Ayala Mall but if I knew then what I know now I would have stayed at the Bai Hotel. The service by the staff was amazing, room and housekeeping the best and food, off the charts. The best breakfast buffet ever and I'm serious, the Cafe is the best. If you want an experience like never before visit the Twighlight Rooftop Lounge. Keep up the great work Bai Hotel, I will be back again and again when I return to Cebu. The Bai Hotel is Best in Class !!

    Reviewed December 27, 2018

    See room deals

    Hi Ray. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had an amazing staycation with us. Also, thank you for the kind words regarding our breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for choosing bai Hotel Cebu and we hope to see you again on your next visit!

    Responded January 11, 2019
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Liza from Philippines
    Couple
    Deluxe Room
    Stayed 1 night in December 2019

    Superb! ”

    Location was good, its located at the heart of Mandaue City close to malls and restaurants, Staffs were very polite the whole time, they always greets us with smiles on their faces, facilities were great we used the gym and rooftop pool, the buffet breakfast was one of the best in Cebu, everything was spotless clean. Will definitely come back. Thanks Bai! 😊

    Reviewed December 22, 2019

    See room deals

    Hello Liza! Thank you for taking the time to rate us. Your feedback is extremely valuable to us, as we continuously strive to improve our overall performance. Rest assured that we will do whatever it takes to exceed your expectations. We hope we could get a perfect score from you on your next visit! See you soon, bai!

    Responded December 23, 2019
    bai Hotel Multi-Use Hotel
    10.0
    Exceptional
    Frank from United States
    Solo traveler
    Premier Room
    Stayed 28 nights in April 2018

    Cebu New 5 Star Resort”

    I had the privilege of staying at the BAI Hotel for 1 month in May 2018. The hotel informs you in advance that they are still in soft opening but you would not know it from the 5 Star service that I received during my stay. I work in the hotel industry and understand how difficult it is to deliver consistent 5 Star service but the BAI Hotel has accomplished this already in all facets of the Hotel from Hskp, Front Office, Safety & Security and an amazing Food & Beverage experience. The sushi restaurant and Sushi chef is incredible to the point that I won't be able to eat sushi in the USA anymore. The General Manager at this Resort is hands on in the Operation and it shows in the staff and high service standards. I travel to Cebu twice per year and have stayed at many of the top Hotels but I have now found my new home at the BAI Resort.

    Reviewed May 20, 2018

    See room deals

    Hi Frank. Thank you for sharing your feedback regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you for the kind words. Thank you for staying at the bai Hotel Cebu and we hope to see you again on your next visit.

    Responded May 21, 2018
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Sabrina from Philippines
    Business traveler
    Deluxe Room
    Stayed 1 night in October 2019

    Great stay for business”

    Bai Hotel is excellent value for money for a few night's stay. It is a short ride from the airport, and their airport greeter was very friendly and efficient. The rooms are adequately sized for 2 people, and the beds were firm and comfy. Air conditioning was so, so cold and a welcome treat from the hot Cebu sun. There are several restaurants within the hotel which was convenient, and the hotel offers shuttle services to the different malls as well. The selection at breakfast was plentiful. Hands down best part of Bai Hotel was the staff-- from the airport greeter to the bell boy that helped us load our luggage into the car when we were leaving-- so welcoming and friendly and you can tell they just want to make your stay as comfortable as possible. Highly recommended.

    Reviewed October 15, 2019

    See room deals

    Dear Sabrina, thank you for your review and for sharing your experience with us. We're happy to extend to you our warmest welcome :) We look forward to seeing you agian soon!

    Responded October 16, 2019
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Monica from Philippines
    Business traveler
    Stayed 3 nights in March 2018

    Excellent”

    Got upgraded t the Executive room for now reason. on my first night, Thirdy, from housekeeping was very kind to fix my bed ready for sleeping and left a box of chocolate coated mangoes. Very comfortable and clean bed. Wifi was nice and fast. My only complain is the bidet, it wasn't working but it's not a deal breaker. I travel to Cebu for business almost every month, and Bai Hotel will most definitely be on top of my list.

    Reviewed March 18, 2018

    See room deals

    Thank you for sharing your feedback regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Rest assured that we will address your concern and ensure we improve on this. Thank you for staying at the bai Hotel Cebu and we hope that you will consider us for your next trip!

    Responded March 20, 2018
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Cheryl from Philippines
    Family with teens
    Room Premier
    Stayed 1 night in November 2018

    I was delighted beyond expectations! A must try! I will definitely bring more friends next visit!”

    From the moment you arrive til you leave, you will be impressed by the hospitality, kindness and efficiency of the staff!. I am a seasoned traveler and I have tried some of the best hotels worldwide. . So I am not easy to impress... I must admit tho that for the rate I paid for our stay, I did not expect to be blown away. The rooms are very well appointed, clean and very classy!.. Since they knew we were a family, they even made sure we had adjoining rooms. Their buffet is sumptuous and delicious!. I wish we had more time to explore the rest of the hotel. But I plan to return!. It took us only 30 mins to get to the hotel from the airport. Did not see any shopping mall though. But then again we visited Cebu this time for just one event. Shopping was not part of the plan! So. Congratulations Bai!. You make me proud to say I am a Filipina !

    Reviewed December 02, 2018

    See room deals

    Hi Cheryl. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had a great time staying with us. Also, thank you for the kind words regarding our buffet. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at bai Hotel Cebu and we can't wait to see you again on your next visit. Happy holidays! Cheers!

    Responded December 06, 2018
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Simon from United Kingdom
    Couple
    Stayed 1 night in November 2018

    Exceptional Hotel”

    This Hotel is of a high standard and well worth the cost. It's facilities are second to none and the roof top pool and bar area are very relaxing with great staff and good views of the city. The staff in general in the hotel are very good and the breakfast has probably the best selection and range of food i've seen anywhere in the word. Location is not prefect but in all honesty Cebu is not a nice city (Dirty, busy and Unsafe. You wouldn't want to take a walk at night away from the hotel) but we used this as a stopover before getting a ferry elsewhere and was very very impressed with the Hotel. We would have no hesitation in recommending this hotel and would stop here again if we needed and a stop over in Cebu

    Reviewed November 26, 2018

    See room deals

    Hi Simon. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had a great time here at bai Hotel Cebu. Also, thank you for the kind words regarding our breakfast. We are continually trying to improve the variety and quality of food items that we offer. Cebu as a whole is surely a dream destination among local and foreign tourists who consider themselves beach bums, adventure junkies, or city explorers. Cebu has so much to offer, from pristine beaches to historical landmarks to mouthwatering delicacies unique to the island. Thank you for choosing and recommending bai Hotel Cebu. We hope to see you again on your next visit!

    Responded November 28, 2018
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Daniel from Australia
    Business traveler
    Stayed 2 nights in November 2018

    Amazing new hotel - Will be back”

    I booked a club room on an upper floor for a few days, and was pleasantly surprised at this hotel, having moved from Crown Plaza because it's gone severely down hill now. Not a single complaint about the Bai Hotel. Having access to the club lounge meant that for 3 days, i never ventured below the 20th floor, even though i was traversing to/from Pool, bar, restaurant, nightclub, and my room. Well done guys ! Exceptionally nice food. Exceptionally nice reception staff whose names i wish i could remember to thank them here. Nothing too much trouble, and the room was better than the photos. DEFINITELY will be back again soon... Cheers !

    Reviewed December 11, 2018

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    Hi Daniel. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had a great time during your stay. Thank you for staying at the bai Hotel Cebu and we hope to see you again on your next visit.

    Responded December 13, 2018
    bai Hotel Multi-Use Hotel
    8.8
    Excellent
    Scott
    Couple
    Deluxe Room
    Stayed 6 nights in August 2019

    Hotel Policies delivered very unprofessionally”

    I have to say that the hotel is very nice, the location is good and the staff was very polite and helpful. I reserved 2 rooms for 1 week. After 3 days into our stay we prepared to have breakfast at the buffet. After being seated at our table a staff member returned within a minute to inform us that there will be a 1,500 peso charge if we leave any food on our plates. Now having been there for several days and not being informed of this policy nor have we been leaving or wasting food previously, I thought this was a very rude way to deliver a hotel policy to your paying guest. In the several days that we have been having breakfast at the hotel I never witnessed other guest being informed of this policy nor did I when I watched other guest being seated that morning. Needless to say, we immediately left the restaurant and I informed the management of this poor and unprofessional timing to deliver such a policy. As much as I travel to Cebu, I will never stay at the Bai again.

    Reviewed October 26, 2019

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    Hello Scott, We are very sorry for your experience. We understand that you are very disappointed. Although we only responded to your review now, we have taken necessary actions to prevent this from reoccurring. We hope you would still consider us in the future.

    Responded October 29, 2019
    bai Hotel Multi-Use Hotel
    9.2
    Exceptional
    Michael from United States
    Family with young children
    Stayed 3 nights in January 2019

    Cebu Trip 2018/2019.”

    Very outstanding staff, the staff were so great we reserved another trip for the end of the year December 2019,. We are from California & this time we are bringing some family from Manila for the vacation too for 4 nights this time. The welcoming staff at the entrance were most helpful, courteous, polite & very friendly. We traveled with our 2 year old daughter, she made a mess on the second day, the housekeeping staff were most helpful & very understanding much appreciated, we would like to give our warmest "thank you" to Mr. Jack (lead) & his associate Ms. Angelica for their services (08Jan2019) were very pleasant & professional. In the (Buffet) area Mr. Christian was very attentive & professional in his services, please convey our sincerest appreciation to his superb customer service. Overall the entire staff of the Bai Hotel were very friendly & most customer service oriented, hence why we are returning for another stay at the Bai Hotel. Thank you, Dr. M. Baltzelle

    Reviewed January 12, 2019

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    Hi Michael. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had a wonderful stay with us. Thank you for choosing bai Hotel Cebu and we hope to see you again on your next visit!

    Responded January 18, 2019
    bai Hotel Multi-Use Hotel
    10.0
    Exceptional
    Christine from Philippines
    Couple
    Deluxe Room
    Stayed 1 night in November 2019

    Okey Kaayo!”

    The hotel has a modern design that we love, perfect for your ootd pictures. The Staff is very respectful and polite! It felt genuine, especially when they say the cebuano word "Maayong adlaw bai". Even though, the hotel is very classy it still has the warm down to earth filipino greetings. The facilities are awesome, we love the view and the pool above. It has several lounge areas where you can hang out. The food is love, It has a lot of varieties to choose from. My only downside is the time, the check in and check out is kinda late and early for me respectively but other than that, we still manage the time and enjoy the hotel. I highly recommend bai hotel. Ato ni bai!

    Reviewed November 30, 2019

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    Hi Christine! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

    Responded December 03, 2019
    bai Hotel Multi-Use Hotel
    9.2
    Exceptional
    Sherelline from Philippines
    Solo traveler
    Premier Room
    Stayed 2 nights in June 2018

    Not sound-proofed enough”

    The room from where i stayed isn't well sound-proofed. I can hear loud noises booming from the ceiling of my room. Hotel is near Park mall, about 3-5 mins walk which is a good thing. They provide tight security with xray baggage scanners upon entering the lobby of the hotel. As for food and customer service, still more rooms for improvement. Overall, i had a good stay and I am considering coming back again when I visit Cebu City next year.

    Reviewed September 21, 2018

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    Hi Sherelline. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We apologize for the inconvenience that this has caused you. We already have forward your concern to the proper department. Rest assured that we will address your concern and ensure we improve on this. We provide the necessary security measures for the safety of all of our guests.Thank you for staying at bai Hotel Cebu and we hope to see you again soon!

    Responded September 26, 2018
    bai Hotel Multi-Use Hotel
    9.2
    Exceptional
    Kristine from Singapore
    Family with young children
    Stayed 2 nights in March 2018

    Great stay. Although level 5 where the kids playroom is still undergoing renovations”

    All the staff were friendly and helpful. plus they have a no tipping policy which is rare and new in Cebu. Had been craving for taho for so long and alas! Found it in their breakfast buffet! Bai hotel just made a very preggy woman very happy! Would definitely stay there on my next visit!

    Reviewed March 20, 2018

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    Thank you for sharing your feedback regarding your stay with us! Also, thank you for the kind words regarding our breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the bai Hotel Cebu and we hope to see you again on your next visit!

    Responded April 03, 2018
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Kathy from Philippines
    Group
    Premier Room
    Stayed 1 night in November 2019

    Exceptional”

    This hotel is good for family and group getaway within the city, with very friendly staff, very clean hotel and very delicious foods. I love this place since there's a mall just across the street. The swimming pool is on the 21st floor with awesome views and very clean too. This place is very accessible. Thank you Bai Hotel for a good experience to be cherish forever.

    Reviewed December 02, 2019

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    Hello Kathy! Thank you for giving us a glowing review! We hope to see you again soon, bai!

    Responded December 03, 2019
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Stephen from Australia
    Solo traveler
    Stayed 2 nights in June 2018

    Nice New Modern Hotel”

    Nice new modern hotel across the road from Park Mall and approx 30 mins from both Airport & Ferry terminal depending on Cebu traffic conditions. Cebu City Mall was 10 mins by taxi. Facilities were excellent & the a sumptuous array of food at the buffet on Level 2 plus in the Executive Lounge if you upgrade.

    Reviewed June 22, 2018

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    Hi Stephen. Thank you for sharing your feedback regarding your bai experience with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Also, thank you for the kind words regarding our food. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at bai Hotel Cebu and we hope to see you again on your next visit.

    Responded June 25, 2018
    bai Hotel Multi-Use Hotel
    9.6
    Exceptional
    Mohammed from Singapore
    Couple
    Stayed 3 nights in December 2018

    Great stay”

    Great stay here over at Bai Hotel. The staff was great, smiley, and don't judge you for the clothes you wear (shorts and slippers). Check in took a long time but I do not blame the staff as the queue was super long over the long weekend. The staff were professional and efficient as they try to clear as fast and they can. The rooms were gorgeous. Huge and very well maintained. In Dining (Rooms) was great too. Food came fast and hot (but it's a little pricey). Located exactly across Park Mall and close to night life. Would recommend this place.

    Reviewed January 04, 2019

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    Hi Mohammed. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We apologize for the long queue during check-in, especially on long weekends. We are experiencing a high volume of guests during long weekends. Rest assured that we will address your concern and ensure we improve on this. Thank you for choosing bai Hotel Cebu and we hope to see you again on your next visit!

    Responded January 11, 2019
    bai Hotel Multi-Use Hotel
    10.0
    Exceptional
    Lance from New Zealand
    Group
    Stayed 1 night in April 2018

    The Bai hotel is second to none in Cebu Pure opulence with staff the are respectful and curtious ”

    When you enter the Bai you firstly will meet a tight security screening the instantly gives you a feeling safety as you move through the lobby As you transit swiftly though the booking facilities you are also given refreshments while the concierge will have your baggage transfered to your room You are then able to enjoy the facilities at the Bai Which include the swimming pool on the 21st floor and sun lounge Or dine in the bistro on the 2 nd floor Which offers such an array of fine foods your hunger will be satisfied from around the globe I felt as though I was part of a family when I stayed and will return soon Captain Buck Lane

    Reviewed May 05, 2018

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    Hi Lance. Thank you for sharing your feedback regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you for your kind words. Thank you for staying at the bai Hotel Cebu and we hope to see you again on your next visit.

    Responded May 09, 2018
    bai Hotel Multi-Use Hotel
    10.0
    Exceptional
    Peter from Philippines
    Couple
    Stayed 1 night in August 2018

    Great Pool Bar and Rooftop Restaurant”

    We decided to spend the night in the Bai Hotel just for the hell of it and we are glad we did. The only downside was the length of time spent waiting to check in. We were third in line, three check in girls and we had to wait just under 25 minutes before we were called up. Have to admit they made up for it by giving us an upgrade which was appreciated. The pool bar was just amazing with the vies from the rooftop and the service was exceptional The roof top bar and restaurant was awesome to say the least. Place was clean, service was fantastic by all members from reception to breakfast and dinner restaurant staff. Food was plentiful with Asian and western meals provided and well laid out. Great place to stay and we enjoyed going there so much so that we have booked our daughter and son in law to stay there around Christmas time

    Reviewed August 20, 2018

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    Hi Peter. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We apologize for the inconvenience that this has caused you. We are currently experiencing a high occupancy rate. Rest assured that we will address your concern and ensure we improve on this. Also, thank you for the kind words regarding our breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at bai Hotel Cebu and we can't wait to see you again on your next visit!

    Responded August 22, 2018
    bai Hotel Multi-Use Hotel
    8.4
    Excellent
    Trevor from United Kingdom
    Business traveler
    Stayed 1 night in November 2017

    Holds a lot of promise”

    My visit to the Bai Hotel was very short, I arrived after 10pm and checked out at 6 the following morning, so my experience was very limited. However from what i saw the rooms were well equipped, and very clean (as they should be given that this is a new hotel). My negative comments would be that the mini-bar should be stocked, and please provide a choice of coffee in the room. I take neither milk nor sugar in my coffee, so packs of 3in1 coffee mix are as much use as a lead parachute. The positives were the staff who very clearly have been very well trained, grace in particular at the front desk was excellent.

    Reviewed December 03, 2017

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    Hello Trevor! Thank you for your review. Our deluxe rooms only provide a refrigerator where you can stock up on your own. Our premier and executive rooms come with a fully stocked mini bar for guest consumption. It is such a shame that your stay was so quick. We hope you could visit us again soon and find time to catch the sunset by the pool. It's an amazing view! Regards, Bai Hotel Cebu

    Responded December 29, 2017
    bai Hotel Multi-Use Hotel
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