"We really loved our stay here."
February 25, 2016
340 meters to the beach
Free Wi-Fi in all rooms!
|Value for money||7.1|
|Distance to city center||28 km|
|Nearest airport||Phuket International Airport (HKT)|
|Distance to airport||14.2 km|
"Room was very clean and all rooms were huge!!"
February 25, 2016
"Great base for exploring BangTao and Surin."
February 25, 2016
"All staff were friendly and attentive."
February 25, 2016
"Friendly and always available staff."
February 7, 2017
Situated in Surin, Bangtao Tropical Residence Resort and Spa is the perfect place to experience Phuket and its surroundings. The city center is merely 28 km away and the airport can be reached within 25 minutes. Visitors to the hotel can take pleasure in touring the city's top attractions: G-World Fashion, Surin Beach, Wat Anamai Kasem.
Bangtao Tropical Residence Resort and Spa offers impeccable service and all the essential amenities to invigorate travelers. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fireplace, taxi service are just a few of the facilities that set Bangtao Tropical Residence Resort and Spa apart from other hotels in the city.
The ambiance of Bangtao Tropical Residence Resort and Spa is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, private pool, internet access – wireless (complimentary), whirlpool bathtub are just some of the facilities that can be found throughout the property. The hotel offers many unique recreational opportunities such as hot tub, fitness center, sauna, outdoor pool, spa. Bangtao Tropical Residence Resort and Spa is your one-stop destination for quality hotel accommodations in Phuket.
"Great location, good value for money."
February 7, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
They're crooks! Worst place I've ever stayed in my lifetime. Never been treated like that.”
We have 7 in our family so we booked two 2 bdrm penthouses with private pool and views. When we arrived, neither of the two penthouses were available! They put us in two plain rooms but would not refund any portion of it. They said if we cancelled the rooms we booked and rebooked them, we'd pay 3 times the amount. We tried explaining that we booked our rooms 2 months in advance and today's rates should not come into play. They were not budging and said we should be lucky to get a room. They said we either take these rooms or we could leave. Well we had just arrived and had nowhere else to go (Chinese new year so things were full.) Once we accepted the lesser rooms, many more issues followed. My shower had black hair all over it, bathroom mirror was filthy, along with the floor and there were cock roaches. Refrigerator beeped constantly, they would not fix it, and so much more but am out of space to write more.
Beware and don’t book !”
Pros : the layout of the apartments Is great and the view ( sea facing pent house with pool ) is lovely . The service staff JR at the reception was smiling , polite . Cons : EXTREMELY poorly managed property . One of the worst I ve stayed in terms of hygiene , total lack of service mindedness and the most bureaucratic rules. These are apartments with kitchens but NO crockery / cutlery or kitchen ware is provided . A deposit of 5000Thb in cash is needed for this !!!! Strange rule but we paid as the whole point of staying in apartments VS hotels was to have some freedom in terms of cooking . And we paid close to 250 USD/ night for this pent house apartment ! The kitchen set when it arrived was dirty and incomplete . The sofa covers - seems never deep cleaned or laundered - filthy .ironing board ( not part of apartment ) when brought in had its cover in tatters and the “board” was exposed . Had to put a towel on it to be able to iron . iron itself was so dirty that a dress was ruined
What a waste of a good space...! From check in to check out not much went right or was right....”
What a waste of a great space. Awful check-in experience and get dragged out of the room at noon at check out! It's fabulous real estate with big rooms that would have passed for being well appointed but for the upkeep. It's almost like management is just not interested to train staff. From checking in when we were refused the room we were originally promised (they insisted they did not have that room any more and were fully booked) after much waste of time and haggling the room miraculously appeared and we lugged our luggage ourselves to our rooms. House keeping though with tons of staff is shockingly sloppy to say the least... dirty sofas, and crockery n stained towels. Cleaning is casual. Our bathroom had no ventilation or exhaust, safe was faulty and could not be accessed without a key They are apartments and yet no utensils or cutlery and crockery is provided. For the price of 220$ a night it was a waste of 4days of prebooking. Not going to return or recommend.
Great place for family with children”
Great location, good value for money. Friendly and always available staff. Quite and clean. Shuttle bus to and from Surin beach and Bangtao beach every hour. Excellent!
Room was amazing, staff were really helpful and friendly (even if their English was not so good). They did all they could to help us and make our stay a good one.
The worst 4 star hotel I have ever been”
Dirty, broken, awful location. Very bad English
Near Surin beach ”
Our room was very dirty, we called staff to clean. Swimming pool big and good with small kids, not far from Surin beach, and Bang Tao
fine to a point”
As a traveler I like to have a functioning gym of a reasonable standard. Photos looked good but equipment was of mixed quality and poorly kept. Breakfast was adequate, location required muddy roads. Just good but could easily be better
Amazing staff, beautiful room & great location”
We really loved our stay here. The 2 bed penthouse was a massive hit with our boys (12, 10). Room was very clean and all rooms were huge!! Great base for exploring BangTao and Surin. All staff were friendly and attentive. They taught us Thai words which helped. Great restaurant around the corner 'Riverside' my favourite place to eat now. We are already hoping to go back next year as so much more to discover and do. Thank you to the staff for making us welcome
big room and good service overall”
big room and good service overall
This is the second time I have stayed here last minute for NYE, now although it is located perfectly and the apartments are good, the rest is a real disappoint for the price. I would recommend staying in the DoubleTree or for higher end the Hyatt Regency.
Review Bangtao TRR&S”
Had a wonderful stay at this resort. We had a penthouse suite with infinity pool, which we spent a lot of time in and was sparkling clean and had lovely views from. Staff were lovely, especially Stacey who couldn't have been more helpful. Some negative reviews we read before going said that the apartment kitchen did not have anything in it, which was correct. BUT, all you had to do was ask for the things you needed and they were available. The other thing people complained about was the breakfast, not much on offer. They don't offer a buffet breakfast like some of the resorts we have stayed in, BUT they did have a menu with a variety of different things and what was served was plentiful. Would definitely recommend if you want to be in a peaceful area, with shops, restaurants and beaches a meer 10-20 minutes walk away depending on what you want.
budget beach accommodation ”
This is neither a hotel nor a serviced apartment. The property is clearly built as second homes/holiday properties for oversees buyers with the yet to be sold properties being rented out to holidaymakers. Although there are kitchens there is no other equipment other than cups and glasses. Other items were available on request but not routinely made available on the room. Instant coffee and powdered sugar and milk were provided but not replenished. The same applies for the shower gel and shampoo. There was plumbing in points for a washing machine but none had been fitted. Breakfast was adequate, though not interesting or very pleasant and I think if you were staying more than a couple of days you would wish to eat elsewhere. The apartments are clean and modern and well furnished. The property is a little out of the way, about a brisk 15-20 minute walk to surin beach. Although it was peak season when we visited we hardly saw a single other guest. The accommodation was incredible value for money, but on reflection I think I would have preferred to pay a little more for something with either more character or closer to the beach. This is neither a hotel nor a serviced apartment and although I didn't have a bad experience in don't think I could recommend it and I would not return myself.
Stay at Surin Beach”
very bad location,very nice room suite”
bad bad location, construction around, 20 mins walk to Surin beach, nothing around hotel, breakfast is very simple and less options. not worth.
Bangtao review MWB”
Excellent stay and the rooms are spacious, well designed, neat and clean. Staff are all very friendly and helpful and are always ready to assist. Location of the resort is not the best but this is easily managed by renting a scooter from the resort for very reasonable rates. There are a number of hotels, shops, restaurants and a beautiful beach within easy reach. Breakfast buffet is very limited in selection and also not to everyone's taste. Kitchen is not well prepared for room service meals and food is delivered cold. Consideration to be given to add a small microwave oven in the room kitchen. Can definitively be recommended and my family and I would surely return.
My room had view to a contruction site that started at 07.00!!! It ruined my relaxing holiday and I could not enjoy the terrace in the evening as the workers lived next to the site and made allot of noise until 22-23 every night!
Superb staffs, especially miss Guy and Miss Stacy ”
Very memorable moments, the service excellence in the staffs. Breakfast was not up to standard but we really enjoyed the stay and breakfast too. Individual breakfast system, very impressed
Looks good on web, but.....”
Strange behavour from staff. Searching me up in the spa, for some economic reason that were no need to solve at once, since I should stay one more night. The Spa had no staff, so they had to call in staff from other spa nearby. Location of the hotel was close to much but quite far from the beach.
Bangtao Tropical Residence Resort and Spa