Book Now: Banyan Tree Bangkok

Excellent8.6
Based on 3287 reviews
88% would recommend to a friend

Verified guest reviews

Agoda Reviews (3287)
Booking.com Reviews (1694)

8.6

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Excellent
based on 3287 reviews
  • Cleanliness 9.0
  • Facilities 8.9
  • Location 7.8
  • Room comfort and quality 9.0
  • Service 9.0
  • Value for money 8.3
Excellent
based on 345 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 7.7
  • Room comfort and quality 8.9
  • Service 8.7
  • Value for money 8.0
Excellent
based on 1638 reviews
  • Cleanliness 9.0
  • Facilities 8.9
  • Location 7.8
  • Room comfort and quality 9.0
  • Service 9.0
  • Value for money 8.4
Excellent
based on 587 reviews
  • Cleanliness 9.0
  • Facilities 9.0
  • Location 7.8
  • Room comfort and quality 8.9
  • Service 9.1
  • Value for money 8.3
Excellent
based on 239 reviews
  • Cleanliness 9.0
  • Facilities 9.1
  • Location 7.6
  • Room comfort and quality 9.0
  • Service 9.0
  • Value for money 8.4
Excellent
based on 200 reviews
  • Cleanliness 8.8
  • Facilities 9.0
  • Location 7.6
  • Room comfort and quality 8.7
  • Service 8.9
  • Value for money 8.2
Excellent
based on 278 reviews
  • Cleanliness 9.0
  • Facilities 8.8
  • Location 7.8
  • Room comfort and quality 9.0
  • Service 8.9
  • Value for money 8.4
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3.6
Hyunjong from South Korea
Couple
Horizon
Stayed 2 nights in July 2017
Acceptable”
There was a rust water in the tub
Reviewed August 02, 2017
Dear Hyunjong, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. Your observations are extremely valuable to us, as we strive to improve each and every guest stay. Regarding your comment about the rust water you found in the tub, I would like to inform you that your comment had already been shared with the concerned departments and our Executive Engineer will look into it for further improvement. In the meantime, both my team and I renew our apologies and hope that you would honor us with another opportunity to welcome you back to Banyan Tree Bangkok. Best regards, Nopparat Aumpa General Manager
Responded August 04, 2017
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9.6
Ying from Australia
Group
Two-Bedroom Suite
Stayed 5 nights in July 2017
Excellent service”
A wonderful hotel to stay in, good facilities and in room dining.
Reviewed July 31, 2017
Dear Ying, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 04, 2017
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10.0
Hun from South Korea
Couple
Serenity Club
Stayed 4 nights in July 2017
Perfect journey”
It is perfect tourism for our couple! Spa , dinner, room condition, service, swimpool are perfect
Reviewed July 13, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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9.6
wayne from United Kingdom
Couple
Horizon
Stayed 1 night in July 2017
Lovely Hotel with Amazing Staff!”
From the first till the last minute we were made to feel like we mattered. There was nothing the staff would not do for you. Best customer service I have EVET had. View from the room was spectacular (of the city) and food in Saffron was great. Breakfast was pretty impressive also. Would recommend to anyone. A little bit outside to centre of the city, but close to Silom, which is good.
Reviewed July 06, 2017
Dear wayne, Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back to Banyan Tree Bangkok in the not too distant future. With warm regards, Nopparat Aumpa General Manager
Responded July 12, 2017
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9.6
SOON from Singapore
Couple
Serenity Club
Stayed 1 night in June 2017
Excellent stay with best facilities and services!”
We were staying in serenity club room to celebrate 2 years anniversary with my bf, the management provided us a complimentary sparkling wine and breakfast before we check in( we arrived early at 10.30am). The receptionist was so professional and even escorted us to the room and explained the facilities to us. Service is excellent! Will definitely go back again!
Reviewed July 03, 2017
Dear SOON, Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back to Banyan Tree Bangkok in the not too distant future. With warm regards, Nopparat Aumpa General Manager
Responded July 12, 2017
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10.0
Marie-Louise from United Kingdom
Couple
Oasis Retreat
Stayed 1 night in June 2017
Great stay in Bangkok”
We had a fabulous stay at Banyan Tree. From the moment we arrived, check in, beautiful well appointed room and fabulous service from staff. Thank you for making our trip so enjoyable.
Reviewed June 26, 2017
Dear Marie-Louise, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 27, 2017
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10.0
andrew from United Kingdom
Solo traveler
Horizon
Stayed 2 nights in June 2017
Amazing experience ”
An amazing experience in the heart of Bangkok. With a breathtaking bar and restaurant situated on the roof of the hotel. I couldn't fault any of the staff they was all really helpful and kind...
Reviewed June 24, 2017
Dear andrew, Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back to Banyan Tree Bangkok in the not too distant future. With warm regards, Nopparat Aumpa General Manager
Responded June 26, 2017
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8.8
Elizabeth from United Kingdom
Couple
Horizon
Stayed 1 night in October 2016
Fancy but not worth the money”
Lovely hotel but very expensive for not much extra, doubt I would stay there again
Reviewed June 19, 2017
Dear Elizabeth, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us With best regards, Nopparat Aumpa General Manager
Responded June 30, 2017
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10.0
Simon from United Kingdom
Couple
Serenity Club
Stayed 2 nights in November 2016
Exactly as advertised/expected”
We have been travelling to Thailand for many years and have tried all the popular tourist destinations. this trip was a weekend getaway for two couples and our first time to stay at the Banyan Tree. Having children (then) it was not an affordable option, but now it's just we can manage it easily. The hotel, staff, rooms and service did not disappoint in any way. It's not a young hotel at all, but has been well looked after and kept fresh. Serenity Club rooms and the club itself are certainly the way to experience Banyan Tree. Very friendly and attentive staff, with that famous Thai smile and courtesy in abundance. Breakfast in the club lounge was excellent, and we were not tempted to check the main restaurant - as often the club offering at some hotels is a fraction of the main event. Local beer and soft drinks, te, coffee etc. are available all day, which we tested by asking for a beer after breakfast at 1020LT :-) Afternoon tea was a little under-par, but that is put down to what I can only imagine were a greedy bunch of guests who swooped down and cleared things as they were brought out. We asked a hostess if they would provide "sandwiches for four", and sure enough that's what we got. A fresh batch of lovely sandwiches prepared for us and not just taken from a huge plate. Service! The rooms are great with a very comfortable bed and magnificent views of the river from the 56th floor. Daily changing incense sticks and aromatic oil in the burner, along with plenty of salts for the bath tub... which was deep, long and quickly replenished with good water flow. Quality can be determined by the dirty laundry bag, which are often thin plastic but at Banyan Tree they are thick cotton. Say no more. Unfortunately my wife twisted her ankle badly on the last night, and the hotel offerd a wheelchair to use. The next morning we asked in the club lounge if they had a bandage we could have to wrap the ankle. Instead the house nurse came and made an assessment, then gave us a
Reviewed June 16, 2017
Dear Simon, Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are an endorsement of such belief. Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back to Banyan Tree Bangkok in the not too distant future. With warm regards, Nopparat Aumpa General Manager
Responded June 19, 2017
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8.4
gabriel from Australia
Couple
Serenity Club
Stayed 4 nights in May 2017
Excellent”
Thoroughly enjoy our stay. Nice with great staff.
Reviewed June 05, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.4
JOO from South Korea
Family with young children
One-Bedroom Suite
Stayed 3 nights in October 2016
Excellent”
We would re-visit here!!!
Reviewed June 03, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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6.4
lee from United Kingdom
Couple
Horizon
Stayed 1 night in May 2017
Good”
it looks the part, but unfortunately we had to wait for breakfast for 10-15mins in a small area just outside the breakfast room. this was very uncomfortable with no seating in a very unorganised rabble of 15- 20 people . the staff were too busy to explain what was happening . it became obvious that the banyan 5star hotel and not cheap had a breakfast room too small to accommodate the number of guests in the hotel. Poor show ! on the positive it was a beautiful hotel and our room was stunning.
Reviewed June 01, 2017
Dear lee, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. Your observations are extremely valuable to us, as we strive to improve each and every guest stay. We have taken note of your feedback which you felt short of your expectations. We are grateful that you decided to write and bring this to our attention because as much as it hurts to realize that we failed on such a basic aspect of our service, you are giving us the opportunity to fix it by making us aware of this isolated however regretful incident. I do hope that you will not allow this one isolated episode completely mar your perception of Banyan Tree Bangkok and we look forward to welcoming you back to Banyan Tree Bangkok in the near future. Best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.0
Gary from United Kingdom
Couple
Horizon
Stayed 1 night in May 2017
5 star "NO"”
The Hotel is starting to look worn room had poor lighting and is not a 5 star hotel by an stretch of the imagination, The check in staff were very helpful in contrast to the Moon bar staff who were not helpful, rude and rushed.
Reviewed May 21, 2017
Dear Valued Guest, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. For what pertains to our hotel room, I nonetheless do concede that we are not the newest hotel in town. We constantly work on upgrading different areas of the hotel and we do have plans to do so this year as well. Please rest assured that we would take your comments into our consideration. Your points have been shared with our department heads so that the necessary improvements are going to be taken, along with refresher training sessions on our service standards. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.0
YAN from Hong Kong
Business traveler
Stayed 3 nights in March 2011
Central location”
Very convenient central location for business was traveller. The hotel is well known for great food and hospitality. Very comfortable room and great service. Modern design yet with nice Thai style and feel. Great for those looking for an non mainstream international hotel in Bangkok with international service standard
Reviewed May 13, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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6.4
Christian from Singapore
Couple
Horizon
Stayed 2 nights in May 2017
Good”
Not what I expected of a Banyan Tree property. While check-in staff and the guest relations manager were friendly and efficient, the staff at the Moon Bar were a disappointing joke: rude, disorganized and disinterested. Disappointing. The hotel in general is starting to show its age with worn furnishings and a surprisingly "non-zen" layout for the hotel room (the bathroom was very utilitarian, the living room oddly furnished, the bedroom cramped). Other niggles were the lack of power sockets in the bedroom, and very limited lighting options: either all lights were on, or all were off.
Reviewed May 08, 2017
Dear Christian, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. Thank you for praising our associates especially for our Front Office team, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We also have noted your comments at the Moon Bar, with the efficiency of our associates. We were sorry to learn that we were not able to meet your expectation. Your feedback has been shared and discussed with the concerned departments to refresh the necessary training sessions, ensuring we consistently maintain our Banyan Tree standards. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. We look forward to welcoming you back to Banyan Tree Bangkok in the near future. With best regards, Nopparat Aumpa General Manager
Responded July 06, 2017
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8.8
De from Singapore
Couple
Oasis Retreat
Stayed 2 nights in August 2016
love the hotel”
very nice place. even gave us a cake for hubby's birthday.
Reviewed May 03, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.0
Adriano from Spain
Couple
Oasis Retreat
Stayed 3 nights in April 2017
Very good”
Ver nice rooms and amazing rooftop bar.
Reviewed April 26, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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9.2
Tantu from Indonesia
Family with young children
Oasis Retreat
Stayed 2 nights in April 2017
Excellent”
Good services
Reviewed April 18, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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9.6
Mindy from Malaysia
Couple
One-Bedroom Suite
Stayed 3 nights in April 2017
Would stay there again in a heartbeat. ”
Concierge was a real darling. He clearly knows the city inside out, where to go, traffic conditions, and gave us a wonderful restaurant recommendation despite the fact that we couldn't get the restaurant reservations we wanted. The spa & massage was exceptional, probably the best I've had my whole life. Also loved the touch of small gifts laid out every night on the bed at turn-down service. The only thing to pick on about with Banyan Tree (and this is truly nit-picking) is that the hotel is a little dated.
Reviewed April 13, 2017
Dear Mindy, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.0
Choong from Singapore
Solo traveler
One-Bedroom Suite
Stayed 3 nights in June 2016
Very good”
Great Service, clean rooms.
Reviewed April 06, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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10.0
kerry from United Kingdom
Couple
One-Bedroom Suite
Stayed 3 nights in August 2015
Wow!!!!”
My favourite hotel in the whole world. Absolute luxury and perfection. Fantastic memories. I hope to return.
Reviewed March 23, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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10.0
Gyo from South Korea
Couple
Horizon
Stayed 2 nights in March 2017
Such an amazing experience, travelled with a friend”
Loved the room, view, service, swimming pool, and the breakfast. Basically everything was such excellent experience. I strongly recommend this hotel who is visiting Bangkok.
Reviewed March 21, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.0
Jiwon from South Korea
Couple
One-Bedroom Suite
Stayed 3 nights in August 2016
Not so perfect as other Banyan Tree chains ”
It was not bad at all, but compare to other banyan trees in other countries, the quality of hotel is bit out dated and room was bit darky.. however if you love to enjoy the view of BKK, moon bar is always a good choice, and their chinese restaurant is another charm. My mom and dad loved to stay though, for me, I prefer W or sofitel so. -> reckon this is just a personal taste though
Reviewed March 21, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. For what pertains to our hotel room, I nonetheless do concede that we are not the newest hotel in town. We constantly work on upgrading different areas of the hotel and we do have plans to do so this year as well. Please rest assured that we would take your comments into our consideration. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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9.6
Marianne from United Kingdom
Couple
Serenity Club
Stayed 2 nights in March 2017
Top hotel!”
Enjoyed a fabulous two day stay here - wonderfully upgraded into a beautiful suite. What's not to like. Staff were unfailingly helpful - food was delicious.
Reviewed March 17, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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10.0
Jonathan from United States
Couple
Oasis Retreat
Stayed 1 night in February 2017
Living at the Banyan Tree”
Has always been a dream of mine. This hotel is the best way to experience true Mandarin hospitality. They beat ever hotel chain hands down in that respect. Breakfast is unbelievable. Pool is a bit small and there could be a hot tub/ steam for a hotel of this size. That said, this is still and will always be my first and last stop on every trip to Bangkok!!!
Reviewed March 16, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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8.0
jeremy from United Kingdom
Couple
One-Bedroom Suite
Stayed 3 nights in March 2017
A Bangkok Classic”
An excellent hotel, a little dated in parts - our suite had a few faults - for example one of the large bathroom door handles fell off on arrival and was not replaced whilst we were there for 3 nights. There are, as in most hotel these days too many little lights that come on to switches/flashing on fire alarms etc. when the main lights are all off, lighting the place up like a cockpit when you go to sleep. Otherwise an excellent hotel in a good location with superb staff and a wonderful roof top bar/Restaurant.
Reviewed March 13, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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9.2
Bokyoung from South Korea
Solo traveler
Oasis Retreat
Stayed 1 night in July 2016
nice bar”
There is nice bar on the top. It was great for me to enjoy at night time. One thing bad is location. It was quite far from some city place.
Reviewed March 13, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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8.4
brenda from United Kingdom
Couple
Serenity Club
Stayed 2 nights in March 2017
Comfortable room, friendly and supportive staff ”
This is the first time we stayed at Banyan Tree and we are impressed . The club room is spacious and comfortable! Staff are friendly and helpful, and in particular Ms Mewi 's kind assistance and support are much appreciated.
Reviewed March 07, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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10.0
Liz from United Kingdom
Couple
Serenity Club
Stayed 2 nights in March 2017
Amazing!”
Wow! What a hotel! I cannot say enough good things. Book a Club room, it's so worthwhile, the extra's you get are amazing. The staff can't do enough for you. I would stay here again in a heartbeat!
Reviewed March 05, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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Banyan Tree Bangkok
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10.0
jonathan from United States
Group
Horizon
Stayed 2 nights in February 2017
Great hotel, but wifi was terrible ”
Beautiful hotel! But wifi sucks.
Reviewed March 02, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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Banyan Tree Bangkok
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9.6
sol from Netherlands
Business traveler
Horizon
Stayed 1 night in September 2016
Great service , beautiful Decor”
i have stayed at this 5 star hotel on two seperate occasions. both ,times i have been impressed with the quality of service and the great rooms. Located its the CBD it is close all transport options etc.
Reviewed March 02, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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Banyan Tree Bangkok
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9.6
Stephanie from Belgium
Couple
One-Bedroom Suite
Stayed 1 night in February 2017
Amazing service and facilities!”
We loved this hotel. We had a suite and there was food and drinks included for almost the whole day. Amazing! We loved every moment we spend here!
Reviewed February 28, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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9.2
nel from Netherlands
Solo traveler
Oasis Retreat
Stayed 2 nights in September 2016
AmazingViews”
i stayed here for a few nights on business. Amazing hotel in the middle of the central business District. Very well appointed 5 star hotel with all the trimmings. Great decor and spectacular breakfast
Reviewed February 27, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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Banyan Tree Bangkok
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9.6
Alejandro from United States
Couple
Oasis Retreat
Stayed 2 nights in February 2017
Excellent stay”
Beautiful hotel, with an amazing staff and breakfast buffe is very complete. The rooms are very nice, with amazing views and amenities, went for my honey moon and it was awesome. A little far from temples, but not too bad
Reviewed February 25, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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10.0
seo from South Korea
Family with young children
Oasis Retreat
Stayed 2 nights in February 2017
Nice”
Very Nice service 짱
Reviewed February 20, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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5.6
Amin from Indonesia
Business traveler
Serenity Club
Stayed 2 nights in February 2017
30”
Room lighting so dark need to improve, the room interior out of date , the lobby lighting too dark also and not luxury compare to the room prices.
Reviewed February 19, 2017
Dear Amin, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. We were sorry to learn that we were not able to meet your expectation. Your feedback has been shared and discussed with the concerned departments to refresh the necessary training sessions, ensuring we consistently maintain our standards. Regarding our facilities, I would like to inform you that in our continued efforts and commitment to provide the best experience for our guests, we constantly work on upgrading different areas of the hotel. Also, about the room and lobby lighting, we will take your concern into consideration for further improvement. Thank you very much for sharing your thoughts and experience with us and hope that we will have other opportunities in the future to welcome you back soon. Best regards, Nopparat Aumpa General Manager
Responded July 06, 2017
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Banyan Tree Bangkok
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10.0
Alexandra from United States
Couple
Horizon
Stayed 3 nights in February 2017
Amazing! ”
This place was amazing. From the moment we arrived it was nothing but great. We were greeted we bracelet leis that smelled amazing. The staff were all so nice and willing to help with anything. The breakfast was also to die for. I would highly recommend Banyan Tree Bangkok to everyone.
Reviewed February 17, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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5.2
Andrew from Singapore
Couple
Oasis Retreat
Stayed 1 night in February 2017
Poor value for money”
Totally don't understand why would anyone pay so much for this hotel in Bangkok. I stayed here for the last night of my BKK holiday. Checked in at 3pm- which would have given them ample time to prepare the rooms. However, they "upgraded" me to a Serenity Club room- which was supposed to be "better" than my original Oasis Retreat room. But when i entered, it looked awful- the shape is pretty weird and the bath tub is inside the bathroom. The only saving grace was that it was located on a very high floor- 58th floor and the view of Bangkok is stunning. I called the reception and insisted to have back the Oasis Retreat room- but was told that it was not ready till 5pm. Rubbish! When I got the original room, I found that the safe box is not working. The room came with breakfast, but was told by the restaurant staff that my breakfast is not included. Another rubbish from Banyan Tree. The left hand don't communicate with the right hand? The breakfast spread was also not fantastic as compared to lesser starred hotels in Bangkok that I had stayed before. The location of Banyan Tree is in Sathon area, which is like the business district. It is not walking distance to any mall or even a small foot massage shop. Frankly, with this price, I can stay at better hotels at a better location with better service quality.
Reviewed February 14, 2017
Dear Andrew, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. We were sorry to learn that we were not able to meet your expectation. Your feedback has been shared and discussed with the concerned departments to refresh the necessary training sessions, ensuring we consistently maintain our Banyan Tree standards. We are grateful that you decided to write and bring this to our attention because as much as it hurts to realize that we failed on such a basic aspect of our service, you are giving us the opportunity to fix it by making us aware of this isolated however regretful incident. It is our hope that you would give us a second chance. We look forward to welcoming you back to Banyan Tree Bangkok in the near future. Best regards, Nopparat Aumpa General Manager
Responded July 06, 2017
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Banyan Tree Bangkok
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10.0
Lawrence from United States
Solo traveler
Serenity Club
Stayed 2 nights in February 2017
Another amazing stay”
Have stayed many times and recommend it to all of my friends and family. The morning breakfast and afternoon Tea are really enjoyable. I also recommend a spa treatment and a trip to the pool deck. If you want a nice dinner go to Vertigo and for drinks Moon Bar.
Reviewed February 10, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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8.0
TING-JIE from Taiwan
Business traveler
Horizon
Stayed 1 night in December 2016
good for business traveller”
good location for business traveller
Reviewed February 09, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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8.0
TING-JIE from Taiwan
Business traveler
Horizon
Stayed 1 night in December 2016
high class quality”
high class quality and facility
Reviewed February 09, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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9.6
Nathanael from United States
Couple
Horizon
Stayed 2 nights in January 2017
Top notch all the way”
The only thing I could find fault with was the location, but even that is relative since Bangkok is so spread out. This hotel isn't going to put you in the middle of the touristy stuff but it will put you near shopping and fine dining. The attention to detail is impressive and the staff couldn't be more professional. We came in from an overnight train after staying in the jungle for a few days so we were looking a bit homeless but we were still treated with the utmost of respect and dignity. Of the five restaurants in the building we only tried Saffron. Happy to report it was one the better Thai food experiences I've ever had. The view from the rooftop bar is hard to beat (note Moonbar is overpriced but cloud 47 is only 3-5 minutes away by cab, a 20 minute walk, and offers the best value in rooftop bar experiences in the city). If we return to Bangkok we will certainly be returning to the Banyan Tree.
Reviewed February 07, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded August 22, 2017
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Banyan Tree Bangkok
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8.4
Kai-Jung from Taiwan
Solo traveler
Horizon
Stayed 4 nights in January 2017
Excellent”
Good location, cozy room, friendly and helpful stuff
Reviewed February 06, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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7.6
Minodora from Belgium
Couple
Horizon
Stayed 2 nights in December 2016
Nice for a splurge in Bangkok”
Compared to other (cheaper) hotels in Bangkok this one was the most busy one.
Reviewed January 25, 2017
Dear Minodora, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. Your observations are extremely valuable to us, as we strive to improve each and every guest stay. We deeply regret the circumstances that led to your dissatisfaction, and hope that you would accept our most sincere apology. It is our hope that you would give us a second chance. We look forward to welcoming you back to Banyan Tree Bangkok in the near future. Best regards, Nopparat Aumpa General Manager
Responded July 07, 2017
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Banyan Tree Bangkok
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4.8
Fatemeh from United Arab Emirates
Couple
One-Bedroom Suite
Stayed 4 nights in January 2017
if your looking for a nice relaxing hotel would not recommend this one,pool was awful no sun by pool”
Hotel wasn't very good, went there for fiancé birthday, hotel staff managed to get us an early check in which was very nice, expected a birthday cake to be placed in the room to suprise him didn't get the cake til about 7pm we were sleeping as we were tired from our flight got disturbed by the door bell then had gone for dinner at the vertigo restaurant service was very bad took forever for our food menu and at times we were pouring our own wines. Food was ordered then found a hair on our food which is unacceptable for 5 star dining had shown the waitress they took it back and manager came and offered us 50 percent off the bill, nice of them but our appetite was ruined to be honest. Then the following day we get a call at 10am to ask us about our experience at the restaurant again woken up early as we had a big night after dinner so just wanted to sleep and not be disturbed with a survey. Room wasn't as nice as we expected. Hotel staff very friendly but wouldnt stay there again.
Reviewed January 24, 2017
Dear Fatemeh, I am writing to thank you for taking the time to give feedback about your recent experience at Banyan Tree Bangkok. First of all, we deeply regret the circumstances that led to your dissatisfaction, and hope that you would accept our most sincere apology. We have taken the time to share and discuss your constructive feedback with the concerned departments and I am pleased to let you know that we are already conducting the necessary training refreshers to ensure we maintain our Banyan Tree standards, and prevent recurrences of similar situations. We are grateful that you decided to write and bring this to our attention because as much as it hurts to realize that we failed on such a basic aspect of our service, you are giving us the opportunity to fix it by making us aware of this isolated however regretful incident. I do hope that we would be given other opportunities in the future to welcome you back. With warm regards, Nopparat Aumpa General Manager
Responded July 06, 2017
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Banyan Tree Bangkok
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8.8
Matthew from United States
Couple
Horizon
Stayed 3 nights in January 2017
Great hotel, great accommodations, helpful staff and restaurant with the best view in Bangkok.”
Rooftop bar and restaurant among the best I've been to in any country.
Reviewed January 22, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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9.6
Muratcan from United Kingdom
Family with young children
One-Bedroom Suite
Stayed 3 nights in August 2016
Thailand”
Best Customer Service Ever.
Reviewed January 20, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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10.0
Elis from Indonesia
Group
Horizon
Stayed 2 nights in January 2017
Excellent Service”
Staffs are super friendly and always give the best service. My friend and I will definitely come back to stay.
Reviewed January 17, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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8.0
NAOMI from United States
Couple
Horizon
Stayed 3 nights in January 2017
Pleasant stay ”
Staff was friendly and helpful
Reviewed January 17, 2017
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
Responded June 06, 2017
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Banyan Tree Bangkok
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7.6
EMMA from Mexico
Group
Oasis Retreat
Stayed 4 nights in January 2017
Superior Service, but noisy. ”
The hotel is located near a very busy avenue. You can hear motorcycles and cars all night. It needs more cleaning in corners of the room. Superior service from all the staff. The restaurants on high floors make it worth.
Reviewed January 16, 2017
Dear EMMA, Thank you for taking the time to share with us your constructive feedback about your recent stay in Banyan Tree Bangkok. Your observations are extremely valuable to us, as we strive to improve and personalize each and every guest stay. Although there were positive aspects of your stay, I must apologize for the inconvenience you have been subjected to. A special emphasis in handling guest preference retraining will be conducted to ensure that we don’t miss out again on such basic expectations from our valued guests such as yourself. Once again, EMMA , thank you for your valuable feedback and thoughts, we look forward to welcome you back again. With warm regards, Nopparat Aumpa General Manager
Responded July 07, 2017
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Banyan Tree Bangkok
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