"Very helpful and caring staff, trying to meet clients every request."
Sven - October 25, 2019
Location rating score
We checked into our rooms by 4 pm and were welcomed with a birthday cake for my husband and views of the sea.
Teresa | November 25, 2019
Service crews were so friendly and polite, they fulfilled all my requests without any delay.
April | December 19, 2017
The staff is beyond friendly and helpful and they really made our stay extra special.
Teresa | November 25, 2019
Spa is amazing, friendly masseuse and i would definitely recommend the spa services!
Chu | September 23, 2019
I feel very special being a guest there, they make you feel like a queen in fact.
April | December 19, 2017
Another positive thing about this resort is it is spacious and private.
Teresa | November 25, 2019
Free Wi-Fi in all rooms!
|Value for money||7.5|
|Nearest airport||Hang Nadim Airport (BTH)|
|Distance to airport||25.9 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, Banyan Tree Bintan has a car park that's close to the resort. Parking is free for guests. If you're looking for an easy way to get around Bintan Island with private transportation, the resort can arrange both taxis or car rental.
Banyan Tree Bintan does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Service was nice and great location for privacy."
January 21, 2020
"The villa host, Yazhar is friendly and helpful."
December 5, 2017
"Staff outstanding as was the location"
December 2, 2019
A luxurious hideaway situated between the beauty of the South China Sea and natural forests is a retreat perfect for couples and honeymooners. Banyan Tree Bintan boasts elegant guestrooms that offer private pools, villas, satellite television, and refrigerators. Western, Mediterranean, and Southeast Asian cuisine are served at the property's Crosswords restaurant. Spend a relaxing day at the spa and choose from an extensive list of treatments. For those that don’t swim in the sea, lounge by the outdoor pool and don’t forget to test out the jets. Explore nearby surroundings and visit attractions like the Banyan Tree Bintan Gallery, Dolphin Island, and the Mangroves. Jet skiing, sailing, and mountain biking are available for the adventure lovers. All in all, this beautiful piece of haven lives up to the name of Banyan Tree.
"The villa has great ocean views and is very private."
March 13, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Children 0-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Banyan Tree Bintan
Show reviews that mention
Beautiful, peaceful villa on the rocks”
me and my partner only stayed at banyan tree bintan for one night as part of a trip he took to visit me in singapore (i am currently working as an expat), but we didn't want to leave. we were in the villa on the rocks suite, and with the sound of waves crashing on the rocks to fall asleep to and wake up to, we both agreed it was probably the most relaxed either of us had ever been. the accommodation was beautiful but our door was broken and didn't lock properly, we ended up just stuffing our small valuables in the safe and closing the sliding door so it wouldn't look so open and hoping no one went in (thankfully for this part it was only one night). this was easily forgiven however, by the experience at banyan tree, and it really is an experience. right from the go as soon as you arrive on the ferry they have a private waiting room you can relax in while waiting for your private escort, all the staff are incredibly friendly and more than willing to help with anything you ask of them. as it is a decent sized resort the buggy service option was fantastic as well - just had to call reception and within a few minutes there would be someone outside your door asking where you'd like to be driven to. we spent our checkout day hiring out a kayak and snorkeling gear and going out to one of the many islands surrounding bintan, unfortunately they did have a jellyfish alert on at the time so we stuck to fairly shallow waters while snorkelling but it was still beautiful regardless, on check out we were even running a bit late and when we told them they graciously gave us an extra 30 minutes to check out with no problems at all. all in all, the best way to sum up our stay at banyan tree bintan is that my partner left to go back to his home less than a week ago, and we've already decided on his next trip over we will skip singapore altogether and spend a full week in bintan. paradise.
Romantic getaway near to nature.”
We were at the Banyan Tree Bintan for a short 3 day getaway from the hectic pace of Singapore. Getting to the island was a short 1 hour trip from the ferry terminal at Tanah Merah. Transfers from the ferry terminal at Bintan to the resort (15 min car journey) can be arranged from a kiosk at arrival. Check in was arranged by attentive staff and was seamless. The villas are located near nature with sea views, and have good privacy. The rooms are clean and good value for money, but some minor touch-ups of the furniture and fixtures may be warranted. There are 3 restaurants available within the resort grounds. They are Treetops restaurant for inter-national breakfast and Indonesian lunch and dinner, The Cove for Mediterranean lunch and dinner, and Saffron for Thai dinners. Standards are high, but comes with a premium in pricing. More budget friendly restaurants are available at their sister resort, the Angsana, which is only a 5 minute golf buggy ride (provided gratis by the management) away. The only on-site facilities are the Spa and swimming pools. One has to access the Angsana resort for beach sports (e.g. snorkelling, ATVs, banana boat, jet-skis, volleyball, etc..), gym and recreational activities. The Banyan Tree resort is targeted for romantic getaways for couples looking for rest and relaxation away from their hectic work schedules. It is well positioned for quiet weekends and spa treatments in a natural setting.
Amazing - Paradise Island”
I would advise anybody holidaying in Singapore to take a trip to Bintan Island and stay at the Banyan Tree. Its a bit of a faff doing the whole Visa and passport thing at the ferry port but well worth it! Banyan Tree was one of those holiday resorts you read about in travel magazines but doubt actually exist (or perhaps the writer was just given some money on the sly!). But this place is the real deal - serene sweeping deserted beaches, private jacquzzi hot tubs, dining overlooking moonshine on the sea. An absolute must and well worth the substantial price tag.
Exclusive resort with green and lush everywhere”
Upon arrival Bintan island, there is a Banyan Tree service centre at the immigration hall. There is no free shuttle bus to the resort provided. The staff at the service centre would arrange you a taxi to the resort for US$25 for a return ride. I reckon it's a reasonable price as the ride takes about 15 minutes one way. There is no difference if you ask the taxi drivers as it's a standard price. The resort is built by the beach and the villa I stayed was absolutely lovely. Except a bit old, the view from all the windows & balcony was manificient. The balcony or terrace I should say is about 40 square meters which comes with a jacuzzi overlooking the sea & blue sky. Nothing better than soaking in there & relax. At night time, soak in the hot water of the jacuzzi & look up the sky, you would be amazed of the enormous stars above. Overall, an excellent resort which is worth the bucks.
Staff excellent service made it a memorable stay”
Let's start from the beginning. For a 5-start resort, they took several days before replying to my first email enquiry & min a day for the subsequent ones. They do not provide any complimentary land transfer from any ferry terminal & a round trip will cost you USD25. Buggy service only for around Banyan. On a positive note, only takes 10-20 mins when you call for the buggy. During the stay, almost all the staff will greet and smile at you & found out they are suppose to know your names. The staff made our stay memorable by setting up a surprise anniversary bedding deco along with a cake. Their housekeeping amazingly decorated the jacuzzi balcony area too with flowers & heart swan shaped using towel. Room was huge & clean, equipped with everything you need. Banyan brand toiletries are used, thus you can try and buy at their store. Mosquito coils provided. There are 2 swimming pools, recommend the beach pool as it it near the beach if you wanna take a walk. No activities in Banyan & to go elsewhere, again for a fee. Dinner at The Cove cost about S$200 for two, includes 2 rack of lamb(a must try), a pasta & two drinks. At night, expect lots of bats in the balcony & the staff mention it is a norm. We were taken aback when we open the door to balcony for a smoke to relax & many bats flew ard. We tried, however was so uncomfortable as the bats hung above us & so we went back in. Variety of choices during the morning breakfast. Overall, a memorable laid back experience. However if you're looking for more activities in Bintan, not a place to be. Expect a pricey experience as usual in Bintan as everything is in USD/SGD.
Great Hotel for couple”
the ambient is good for couple and relaxation. if you're from singapore then it is a good short weekend getaway which it only takes one hour ferry to reach. however, be careful with the custom officers in bintan. they are very rude. i had an awful experience. nevertheless the hotel stay is great for us and the surroundings at banyan tree is soothing and you can stay all day long in your hotel room or your courtyard with a private jacuzzi. a return trip to bintan ? i will think twice because of the manners of the custom officers at the bintan ferry terminal.
"Beautiful Resort for a relaxing holiday"”
Our stay at the Banyan Tree Bintan was an amazing experience. The Hotel provides convenient transfer, though a bit pricey, from the Bintan Ferry Terminal to the Hotel. The check in process took a little long but was pleasant since we were welcomed with drinks etc. The room we stayed in was very nice, but since it was in the middle of trees etc. there were quite alot of insects on the patio, etc... Since you are spending a lot of money anyway, I would recommend a higher category in room choice. We were moved to a Villa on the Rocks the next day which indeed was beautiful. Right by the water, less insects, and beautiful view. The staff was very kind and overall we really enjoyed our stay.
We stayed in the same resort about 10 years ago. It was such a memorable trip as the resort was better than expected at that time. Even after 10 years, everything is upgraded. The pool is big enough. The friendliness of staff is better. The only thing that does not meet my expectation is food quality. The breakfast menu should be upgraded. The juice bar is good. My suggestion is to add a healthy section or a salad bar with only 1 a la carte menu. The variety is not that important from my perspective. I am personally tired of the same buffet every day. Lastly, I appreciate a staff member whose name is Sofyan. He's proactive and adept in providing information at the right time. I recommend banyan tree bintan for a family with children with age difference - 11 years apart. I love a resort which is quiet and separated from the public. I've had such a great time with my family during the stay in BT. Hope to be back soon.
Dear Taewook, We deeply appreciate that you took your valuable time to share your glowing review about your stay with us after 10 years from your first one. The entire team and I look forward to welcoming you back in the near future in order to make your 3rd stay an occasion to remember forever. Cordially, Jose Luis Barrera Hotel Manager
A Hotel Made in Paradise”
banyan tree bintan can be considered the best beach resort i have ever experienced in my whole life. the price you paid for is well worth it for the manificient stretch of beach line, the picturistique view of the ocean, the privacy of each individual with a jacuzzi pool deck and top class service of the resort staff. nothing much i can ask for improvements. banyan tree will definitely be the chain of hotels i will be looking at from now onwards for all my holidays!
gorgeous and luxurious.”
The room was clean, beautiful and well equiped. They clean and/or prepare it for the night in the span of a second, while offering youa tea if you are around. The bed was amazing and the decoratioon absolutely gorgeous. The staff is extremely attentive and welcoming. They are so efficient and do their very best to please the customers. They smile all the time and offer their help at any moment. They never putyou behind a counter but let you sit comfortably at a table while taking care ofall the paper stuff. They even print your Ferry boarding pass if ever you have one!Nothing to do! They take care of EVERYTHING! The massage villas are beautiful as well and the therapist are also very kind and very professional. The food was delicious. In villa dining is quick! The restaurants are all very good and breakfast was great! I don't see anything that was wrong about the hotel. From the room to the staff to the facilities. I will definitly stay at banyan tree again, in Bintan or somewhere else!!!
This is our 4th time staying at the Banyan Tree Bintan. We love the location (a quick 50 min ferry ride from Singapore) and the property is one of the lovliest in the region. Nice rooms with Indonesian style decor. Awesome beds. Most rooms have wonderful views, even if you are not directly on the ocean. We staying in a pool villa and I thought the pool would be more of a swimming pool rather than a sitting pool but it was still nice. The check in process was, however, terrible - it took over 30 minutes. It would be nice to be recognized as a returing guest. The staff missed that one. The restaurant SAFRON has great Thai Food. Highly recommend it.
Heaven on earth!”
I have visited many 5 star hotel around the world and I have to exclaim without a shadow of a doubt Banyan Tree takes the cup!! From the polite and courteous staff to the spacious and luxurious rooms with spectacular views of the rainforest and ocean. It honestly felt like we were in paradise. If an amazing breakfast is a must for you, then I would highly recommend their breakfast spread which has something for everyone!! I will definitely be coming back to Banyan Tree Bintan!
Dear Valerie, Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that we were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon. With Best Wishes, Alpha Eldiansyah General Manager
Pricey but enjoyable experience”
Tranquil and enjoyable experience, albeit a little pricey. It is not near to the street foods in the south, so you should expect to spend almost most of your stay in the resort compounds. But Banyan Tree Bintan is linked by the beach to the Angsana Bintan, and that provides more food/restaurant and leisure options such as jetski-ing and parasailing. All in all, an interesting option for a short retreat for travellers from Singapore, although there might be better options in Singapore if you don't mind being close to the hustle and bustle.
The most relaxing getaway ever”
It was awesome, banyan tree had an office at the ferry terminal that arranged transportation within minutes...check in was quick, and they have buggies all over to get you from place to place on the resort. The room was incredible, a large 4-post bed that looks out to a open sky deck - on the deck is a lounge sofa, chill-out chairs/table and of course a hot water jacuzzi, from which you have a private view of the sea. It is the most relaxing, tranquil and romantic destination. The staff really go out of their way to create at environment, folding animals out of towels, placing flowers on the bed/around the jacuzzi, with tea candles and such. Herman Buspa manages the bintan resort, and having met him, its no wonder he has a highly motivated staff-team that work shard to create an excellent environment while smiling, genuinely asking what they can do to make the stay better and doing their best to make it a special getaway.
Nature, service, comfort, therapeutic”
Thoroughly enjoyed the stay and it was definitely worth the high price tag. Our Seaview Villa came with an open veranda with a jacuzzi pool, reclining cushion and small table where we had an in-villa dinner, with a magnificent view of the sea. The same scenery could also be viewed within the room through a large glass window. The villa was built upon stilts along the hill slopes, and we were therefore in the midst of nature all around us and even below us. Fresh air and quiet surroundings helped to create a restful state. The Tree Top restaurant also offered a great view of the sea, and we could dine indoors or outdoors, where the the salty sea breeze enhanced the overall ambiance. The 2 infinity swimming pools also provided a pleasant view into the sea, but we particularly enjoyed the Rock Pool. While the Banyan Tree precinct was meant to be provide quiet and solitude, we could just take a short walk to Angsana Resort which offered the usual exciting sea sports, and were open to Banyan Tree guests. Service, as described by other reviewers, was impeccable. It took only about 30 minutes for dinner to arrive at our villa (transported on a buggy) from the time of order. The only unsatisfactory issue were the oil patches washed onto the beach. It was definitely a great retreat for us and a therapeutic time for recuperating from the hectic city life. We will visit again.
We celebrate our anniversary at Banyan Tree Bintan. As what we have heard, we were offered a cake when we entered the villa. The service of the staff is excellent and personal. We were asked to take a photo when we checked in, so that their staff can recognise us. All the housekeeping staff knew we were celebrating our anniversary and offered their blessings to us. Our bed was decorated with flower petals and dolls made with towel everyday. We tried two destination dinners there, Dinner on the Rock and Dinner of the Legend. The food was not very outstanding, but the environment and the service was good (even better if it was not so windy). Overall, though it is pricey, it worths a try!
Fascinating view and comfortable service”
Once we checked in at the lobby, we can find ourselves totally relax in the resort. Actually, we have spent most of the time in the resort. The villa was nice with high privacy even with outdoor jacuzzi and sunbath area. No other people can see you there. Good for honey mood. The food is about average I should say. But anyway,I was drunk by the sunset and seaview already. A very nice holiday and we both think we will visit Bintan Banyan Tree again, or try other Banyan Tree Resort in other places.
Oasis at the Equator”
This was an excellent (much needed) vacation for my family and I. Our middle school boys loved the beach and the pool villa as well as the friendliness of the staff. My wife and I loved the beautiful, tropical setting and the relative privacy that a 2 room suite provided. In pre-reading the comments written about Banyan Tree Bintan, my wife and I were a-bit concerned about the maintenance of the villas (reviewers reported leaves in the hot tubs, etc. . ) and the cost of meals. With regard to the maintenance of the propery and furniture, any potential visitor must understand that this resort is a villa setting with maximum exposure to the equatorial, tropical weather. So, as rainstorms blow up during the afternoon, leaves and rain will blow into the hot tubs and onto the porch and furniture of the villa BUT that is the intent of the location. If you want an upscale, pristien experience, then I would recommend staying at the Ritz Carlton in an urban setting. However, the overall quality of the villas, furniture and property is absolutely exceptional for a villa resort at the equator. The views from the villas are wonderful, the beach is beautiful and the community pool has wonderful view of the ocean. A couple things to set expectations: - service is slow (at restaurants and if you wait for carts). Dinner can take an extra 45 minutes to an hour just waiting for each step in the process. I just tried to stay relaxed but at times it was annoying - the tide of the ocean this time of year is bringing in lots of sea weed debris from Malaysia. The resort does a solid job of sweeping the beach of a huge mass of sea weed debris, but swimming in it can be a little unnerving at times. (However, my boys and I spent hours playing in the ocean; we just chose not to focus on the sea weed) The prices in the restaurants are not bad, but we visited from Singapore which has high prices on everything. Thus, no sticker shock a the resort.
This was my weekend getaway with my parents and we decided to get 2 villas. We were greated by the manager at the entrance and service staff already knew our names. Without delay they had already arranged for our boarding pass for the return ferry. The villa was spacious and had absolutely stunning views of the clear blue sea visible from the jacuzzi, room and bathroom. We decided to go to the spa which had over 50 options for a variety of treatments. The property also has 2 beautiful pools and a private beach. Once again the service at every step was remarkable whether the buggy drivers or the staff by the pool - they all greated us with friendly faces, knew our names and were always happy to serve. Will only stay at Banyan tree when I'm in Bintan next. Highly recommended!
spent my 35th birthday with wife at banyan bintan, it was truly unforgettable. the personal touch and extra mile in their service made this a memorable stay. we had our wedding photo shoot in bali last year and stayed in banyan ungasan. now our dream is to celebrate our anniversaries or birthdays every year at a different banyan resort over the world. living our story, rooted in love, by the banyan tree.