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Banyan Tree Jiuzhaigou

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Excellent8.7
Based on 19 reviews
Banyan Tree Jiuzhaigou
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Fitness center
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Golf course [on-site]
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7.6 Very good location
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7.6Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Daily housekeeping

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Room choices
Garden Twin
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  • Park view
  • 65 m²
  • 2 single beds
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Golf Executive
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  • Mountain view
  • 65 m²
  • 2 single beds
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Mountain View King Bed
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  • Mountain view
  • 65 m²
  • 1 queen bed
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Golf View
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  • Mountain view
  • 65 m²
  • 1 queen bed
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Panorama Suite
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  • Mountain view
  • 130 m²
  • 1 super king bed
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Mountain View Twin
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  • Mountain view
  • 65 m²
  • 2 semi double beds
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Panorama Junior Suite
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  • Mountain view
  • 85 m²
  • 1 super king bed
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Garden King or Twin Room
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  • 1 super king bed
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Garden King
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  • Garden view
  • 65 m²
  • 2 single beds and 1 king be...
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Golf-Mountain Room
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  • 1 super king bed
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Verified guest reviews

Agoda Reviews (19)
Booking.com Reviews (6)

3.4

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Excellent
  • Cleanliness 9.3
  • Facilities 8.8
  • Location 7.6
  • Service 9.4
  • Value for money 8.5
Excellent
  • Cleanliness 9.0
  • Facilities 10.0
  • Location 7.0
  • Service 10.0
  • Value for money 9.0
Excellent
  • Cleanliness 9.3
  • Facilities 8.0
  • Location 7.8
  • Service 8.8
  • Value for money 8.3
Exceptional
  • Cleanliness 9.5
  • Facilities 10.0
  • Location 8.5
  • Service 10.0
  • Value for money 8.5
Exceptional
  • Cleanliness 9.3
  • Facilities 8.7
  • Location 7.3
  • Service 10.0
  • Value for money 10.0
Excellent
  • Cleanliness 10.0
  • Facilities 9.0
  • Location 6.0
  • Service 10.0
  • Value for money 6.0
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8.8
Soon from Malaysia
Family with young children
Garden King
Stayed 1 night in June 2017
New and nicest room”
Everything is good. Food., room and service. The locations is at the top of mountain. Windy and nice view. . Bad about the location is 1.30 hour from National Park. It should provide shuttle bus else it will be perfect place. The swimming pool is not hot enough for cold time.
Reviewed July 03, 2017
Dear Soon, Thanks for choosing Banyan Tree Jiuzhaigou and we are pleased to learn that you have enjoyed the food, the room, the service and the nice view here at the hotel. And we feel sorry about the challenge in terms of arrival. Distance can bring tranquility and privacy, however it may cause inconvenience sometimes. Nevertheless, we do appreciate your suggestion and please rest assured that necessary solution is to be implemented soon. Also, thanks for bringing to our attention about swimming pool temperature issue. We will make sure the swimming pool is comfortably heated while properly maintained to meet hygiene standards in terms of temperature. Again, thanks for staying with us and we are looking forward to welcoming you again in near future. Sincerely, Banyan Tree Jiuzhaigou
Responded July 06, 2017
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Banyan Tree Jiuzhaigou
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10.0
Juestin from Indonesia
Couple
Garden Twin
Stayed 1 night in June 2017
best hotel at jiuzhaigou”
this is new hotel, and the best hotel at jiuzhaigou. i like very much this hotel because the view is extraordinally, located in mountain (go by taxi). the room very nice, the breakfast was good. and the staff very nice, like charlotte , she upgrade my room to golf view, and tell me, i can check out at 17.00 (what ever i want),. and first i book at 22-23june17,and because i change my plan, i told hotel, if possible change into 21-22june17, and Miss jane (may be a manager) said Yes, can change date i stay, so they treat me and my wives so special, this hotel very nice for rest after visit jiuzhaigou national park. i will stay again in this hotel if i will go at jiuzhaigou.
Reviewed June 28, 2017
Dear Juestin, Thank you for staying with us. It's a great pleasure to know that you and your wife have enjoyed the view, the room and the service here at Banyan Tree Jiuzhaigou. We appreciate very much of your compliments to our associates, especially to young Charlotte and Jane, who are very happy and feel greatly encouraged. We are looking forward to welcoming you when your next travel brings you back to Jiuzhaigou. All the best. Sincerely, Banyan Tree Jiuzhaigou
Responded June 29, 2017
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Banyan Tree Jiuzhaigou
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8.4
Poh from Malaysia
Family with young children
Garden King
Stayed 3 nights in April 2017
If you wish to stay away ”
Airport to hotel took us around 3hrs. It's worth to stay if you are prepared to stay in the hotel to relax and enjoy the beauty of the nature, mountains scenery and the landscaped of the hotel. We stayed for 3 nights and only went out to Jiuzhaigou for one day trip. The weather was cooling because it is situated on top of one of the mountains. The rooms are well designed and good air ventilation within the room. Great breakfast was served. Thanks for the cook to prepare vegetarian steamboat for us and it was so tasty.
Reviewed May 08, 2017
Dear Poh, Thanks very much for the time you have spent to review your recent stay with us. It's great to know that you enjoyed the tranquil ambiance, awe-inspiring view as well as the well-designed room, and that our service has lived up to your expectation. I have passed on your kind words to the team and they are surely a great motivator to the associates. Again, thanks very much for your support and we are looking forward to welcoming you back in the near future. Sincerely yours, Dominique Galperti General Manager
Responded May 09, 2017
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Banyan Tree Jiuzhaigou
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8.8
yanan from China
Couple
Golf View
Stayed 2 nights in April 2017
Excellent”
Their Barman even dont know how to make basic cocktai. Unbelievable,in Banyan tree this kind of great brand.
Reviewed May 03, 2017
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8.4
YIJIE from Australia
Couple
Garden King
Stayed 3 nights in April 2017
Good value of money, good view. ”
As a Banyan tree lover, I booked this hotel when I visit Jiuzhaigou this time. Was surprised by the price, it's good value of money. Staff are friendly but only some of them are helpful. Spa is as good as other Banyan spas. Here are some problems and suggestions to the new hotel. 1. My room temperature is around 30-31 when I check in, I turned the heater off and it's not helping much. Called the reception and they sent technician, but seems nothing much they can do either. I slept with the balcony door open for 3 nights. That's ok for me, coz I feel safe in the hotel. Suggestion: Should set the room temperature always around 24-26, not 30 when it's cold outside. 2.The first two nights I stayed, I was told to have my breakfast at the buffet restaurant. At the day when I went to have my breakfast before check out I found they moved breakfast to a smaller restaurant as there were less number of guests. Suggestion: Should leave a note in my room if you change the restaurant the next day, so I don't need to walk to a opposite direction and found nothing. 3. Spa: Should have the essential oils of rose, lavender and peppermint to choose from and put under the bed when you face down and enjoy the spa. This is what I liked in other banyan spas. Overall, the hotel is new and it's on the top of a mountain, very good view. 5 stars standard but not Banyan standard yet. Still lots of trainings need to be done and I'll come back again to see a better Jiuzhaigou Banyan tree.
Reviewed May 03, 2017
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9.2
YASUHIDE from Japan
Couple
Garden King
Stayed 1 night in August 2017
バンヤンツリーらしいサービス”
九寨溝からは1.5時間ほど離れていて観光にはやや不便ですが、それを除いていては四川料理のレストランも絶品でしたし、峡谷の眺めも素敵で非常によかったです。チェックアウトをした日に地震があり被害がないか心配しております。九寨溝全体が早く立ち直れることを祈願しております
Reviewed August 11, 2017
Dear YASUHIDE, thanks very much for your kind words. Banyan Tree Jiuzhaigou was not affected by the earthquake, where the epicentre was about 50km away from the hotel. All guests and associates are safe, unharmed and accounted for. For now, our thoughts and hearts are with the people who have been affected by the earthquake. We wish all the best to Jiuzhaigou and hope for a smooth and swift recovery.
Responded August 18, 2017
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6.4
chen from China
Family with teens
Mountain View Twin
Stayed 2 nights in June 2017
Good”
距离九寨沟1个半小时以上的车程,而且没有班车接送。实在是太远了。酒店处于刚装修好状态,还有一大部分还在修建中。如果玩九寨沟,不值得住
Reviewed July 31, 2017
亲爱的Chen,感谢您选择九寨沟悦榕庄。关于您这次的悦榕之旅没能给你带来完美的入住体验我们深感遗憾。您提出的宝贵建议酒店管理层已经在积极落实处理方案 - 目前我们正在计划安排景区接送事宜,很快将会为客人提供此项服务,也为给您造成的不便致歉。我们将不断努力提升,逐步完善不足之处,相信在不久的将来一定会以更完美的状态呈现给宾客。期待您的下次光临,见证悦榕庄的一步步蜕变。祝您工作顺利,生活愉快。
Responded August 04, 2017
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10.0
Ziyi from China
Solo traveler
Garden Twin
Stayed 1 night in June 2017
值得前往,离景区位置远,适合度假”
酒店位于九寨沟县旁的一座山上,一开始不理解选址为何如此偏僻,但到达后发现似是世外桃源。山巅俯瞰整个山谷的景色令人振奋,住在谷景房拉开窗帘即能享受景色更是别致。 员工服务周到。特别要赞扬前台Charlotte的殷切,贴心地介绍酒店设施并给予很多建议。早餐时员工虽然忙碌但基本有求必应,看得出酒店虽新但并没有忽视员工的培训,服务素质完全跟得上。 悦榕庄出名的SPA这次没来得及体验,虽是遗憾但也为下次前来找到借口。希望酒店能保持水准,下次前来能继续提供让人满意的服务。
Reviewed July 27, 2017
亲爱的Ziyi,感谢您对我们服务的肯定,特别是对前台Charlotted的赞扬,令其本人也备受鼓舞。看到您喜欢这里的景色我们感到很欣慰,您的满意是我们努力的最大动力。虽然没有体验到Spa有些遗憾,但是看到您会因此而回归我们也很期待。酒店现在还推出了住房+雨林体验及Spa疗程的套餐,诚邀您下次再赴九寨沟悦榕庄时体验。愿您吉祥如意,万事顺利。
Responded August 02, 2017
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8.0
na from China
Business traveler
Garden Twin
Stayed 1 night in June 2017
还行”
作为一间集团性酒店管理机构,整体酒店建设的硬件以及员工服务培训都还不错,挺满意。 唯一美中不足的就是呢,酒店的位置距离景区比较遥远,应该是目前位置九寨沟区域内的距离九寨沟景区最远的一家五星级酒店,直线距离超过一百公里,加上是在山顶,一路盘山路上去,挺辛苦的。 如果是去景区玩耍,不建议住这里,往返路上时间不低于三小时;如果是休闲放松,酒店环境等还是不错的,就是二期还没建好,伫立在一期前还是很夺目滴。。 整体评价可以以有80分,失分原因主要是对于游客来讲的位置问题。
Reviewed June 14, 2017
亲爱的Na,感谢您对酒店及员工的称赞,您的满意是我们努力的最大动力。位于海拔2500的山峰之巅的九寨沟悦榕庄,远离喧嚣,为追求高品质度假休闲方式的宾客打造独一无二的难忘假期,17公里的私家公路是试驾体验的绝佳圣地。夏季来临,湛蓝的天空映衬着朵朵白云,紫色的花海令人心旷神怡。我们衷心期待您的下次光临让我们为您带来更完美的入住体验,祝您工作顺利,生活愉快!
Responded June 16, 2017
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10.0
min from China
Family with teens
Mountain View Twin
Stayed 3 nights in May 2017
空气环境很好,但是离景点远”
我一开始定的时候比较匆忙,没看清地理位置,是在过了九寨沟县的山顶上,从酒店到九寨沟景点得一个小时,但是不得不说空气是真的好,只是酒店太大了,吃个早饭都得迷路...来九寨的包车司机也是酒店帮我去谈的,因为是山路,所以一开始跟酒店电话联系的时候一直说让找个靠谱的,接机的时候一看是个年轻小伙子,心里格登了一下,因为以前的旅行中碰到过一个小年轻开山路逆向超车...有点心理阴影,结果事实证明我错了,这次这小伙非常沉稳,平时不怎么说话,但是看到我们感兴趣的都会停下来让我们去看去拍照,一路上妈妈们都在夸他开车稳,我们有个妈妈在城市里坐车都会晕车的,这次九寨几天盘山路都没晕,棒棒的.另外说一下,酒店还在造别墅群,如果有建筑粉尘过敏的,入住之前最好电话联系一下,我这次就中招了,我是严重粉尘过敏,暴露在外面的皮肤无一幸免,发了很多小红疙瘩,痒的不行,还在脸上涂了隔离霜给个开了,还庆幸九寨的空气的确比城市好太多,所以有衣服遮着的地方都没事,当然并不是所有人都会出现这种情况,我只是想给有类似过敏的小伙伴们提个醒
Reviewed May 31, 2017
亲爱的min,很荣幸收到您的满分好评,这令我们所有员工都感到十分开心,备受鼓舞。同时,对于您的皮肤过敏情况我们深感遗憾,也感谢您将这个问题反馈给我们。我们也将会在适当的时候提醒客人留心这个情况。再次感谢您的支持与厚爱,期待在不久的将来能够与您在这避世的云端仙境再次相聚,相信那时您能看到一个更加完美的九寨沟悦榕庄。祝您生活愉快,工作顺利。
Responded June 03, 2017
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