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Banyan Tree Kuala Lumpur

"The hotel is just next to Pavillion shopping mall in the heart of Kuala Lumpur connected through overhead bridge, shopping was so easy."

Francisco - March 13, 2020
Banyan Retreat - King - Bedroom Banyan Tree Kuala Lumpur
Swimming pool [outdoor] Banyan Tree Kuala Lumpur
Swimming pool [outdoor] Banyan Tree Kuala Lumpur
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Banyan Tree Kuala Lumpur

Jalan Conlay, KLCC, Kuala Lumpur, Malaysia, 50450 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
Close to Pavilion Kuala Lumpur
Within 180 m of property
See map
Popular landmarks
Fuze Club Kuala Lumpur 70 m
Pavillion Mall 150 m
Pro Heal Dental 160 m
Embassy of the Philippines 170 m
Pavilion Kuala Lumpur 180 m
Seri Melayu 210 m
Top Room@Top Hat 240 m
Marvel Studios Ten Years of Heroes Malaysia 240 m
California Fitness 260 m
Craft Complex (Kompleks Budaya Kraf) 260 m
Nearby landmarks
Pavilion Kuala Lumpur 180 m
KLCC - Bukit Bintang Pedestrian Walkway 330 m
Aquaria KLCC 360 m
KLCC Park 580 m
Jalan Alor 600 m
Petronas Twin Towers 830 m
Menara Kuala Lumpur 1.1 km
Chinatown - Kuala Lumpur 2.04 km
Central Market 2.08 km
KL Bird Park 2.98 km
9.7

Exceptional

Location rating score

Inside city center
Popular neighborhood
ParkingFREE

This property is in high demand!

3 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 290 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money9.0
Location rating9.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.0 km

Rooms available at Banyan Tree Kuala Lumpur

Sky Suite
Sky Suite
...
  • Room size: 62 m²/667 ft²
  • Non-smoking
  • 1 king bed
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Sanctuary Suite
Sanctuary Suite
...
  • Room size: 90 m²/969 ft²
  • Non-smoking
  • 1 king bed
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Signature Banyan Retreat - King
Signature Banyan Retreat - King
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
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Signature Sky Retreat - Twin
Signature Sky Retreat - Twin
...
  • Room size: 54 m²/581 ft²
  • City view
  • 2 single beds
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Sky Sanctuary Suite
Sky Sanctuary Suite
...
  • Room size: 116 m²/1249 ft²
  • Non-smoking
  • 1 king bed
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Signature Sky Retreat - King
Signature Sky Retreat - King
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Banyan Retreat - Twin
Banyan Retreat - Twin
...
  • Room size: 51 m²/549 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Signature Banyan Retreat - Twin
Signature Banyan Retreat - Twin
...
  • Room size: 63 m²/678 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Banyan Retreat - King
Banyan Retreat - King
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Banyan Tree Suite
Banyan Tree Suite
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Banyan Tree Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Banyan Tree Kuala Lumpur has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Banyan Tree Kuala Lumpur?

Banyan Tree Kuala Lumpur does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Banyan Tree Kuala Lumpur

  • 10.0
    Exceptional
    Staff 

    "We would like to thanks to Banyan Tree Staff & Duty Manager for the pleasant stay."

    Muhd

    |

    January 3, 2020

  • 10.0
    Exceptional

    "Booked banyan as I have stayed before and know it’s going to be great."

    Li

    |

    December 22, 2019

  • 10.0
    Exceptional
    Cleanliness

    "The hotel is new & clean & I just love the privacy & quietness."

    Francisco

    |

    March 13, 2020

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Location score
9.6/10
Service score
9.2/10
Cleanliness score
9.4/10
Couples review score
9.1/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
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Overall rating:
9.4
Exceptional
1,094 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.7
Read all reviews >
What travelers say they love:
Great staff Serivce which also remember your name and greet ...
Li from Singapore
Group
More about Banyan Tree Kuala Lumpur

More about Banyan Tree Kuala Lumpur

Ideal for fun and relaxation, Banyan Tree Kuala Lumpur is located in the KLCC area of Kuala Lumpur. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

At Banyan Tree Kuala Lumpur, the excellent service and superior facilities make for an unforgettable stay. Guests can enjoy on-site features like free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, taxi service.

The property's accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find closet, complimentary tea, towels, scale, slippers. The property's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Kuala Lumpur, Banyan Tree Kuala Lumpur is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Breakfast
7 mentions
View
5 mentions
Swimming Pool
4 mentions
Housekeeping
4 mentions

What they offer

8.4
Excellent
Cleanliness

"Staff are good and attentive while the rooms are very clean ..."

Seraaj

|

January 2, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Vertigo
Cuisine:International
Menu:Buffet
Horizon Grill
Cuisine:Steakhouse
Menu:Buffet
Altitude
Menu:Buffet
Bake by Banyan Tree
Cuisine:French
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Banyan Tree Kuala Lumpur from real guests

Overall rating
9.4
Exceptional
From 1094 reviews
9.7Location
9.6Room comfort and quality
9.5Cleanliness
Agoda Reviews (484)Booking.com Reviews (610)
Rating via Agoda9.3
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.7
Service9.4
Value for money9.0
High score for Kuala Lumpur
Rating
9+ Exceptional (161)
8-9 Excellent (26)
7-8 Very Good (16)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (46)
Jun - Aug (54)
Sep - Nov (60)
Dec - Feb (53)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
All guests (484)
All room types
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Show reviews that mention 

Showing 213 verified guest comments
12345
10.0
Exceptional
ABDULLAH
Family with young children
Stayed 3 nights in July 2019

This is a great and Luxurious hotel to stay”

Yes, hotel is above five stars. and is worth the price and value. I Would like recommend this property to all. I wish from General Manager to read on this assessment "Review". Hotel management is very integrated, responsive and helpful. Duty Manager, Front Office, The reception, Experience Concierge, "Joshua" and "Suria" And all the staff are very professional, cooperation and welcoming. Friendly staff in all departments. A new and modern place and wonderful smart buildings. and best "Views". Elevators, corridors, rooms, furniture, restaurant, swimming pool, facilities and the hotel's smell are very refined, high taste, cleanliness and luxury. Thank you and everyone for their kindness, dealings and communication, thanks for the hospitality, for the comfort and satisfaction, for the quality, for attention and care. So, It must be Banyan Tree KUALA LUMPUR the best hotel "always". Thanks for you very much personally and to everyone individually.

Reviewed July 27, 2019

Dear ABDULLAH, Thank you for leaving such a wonderful review and also a generous 5-star rating of your recent stay at Banyan Tree Kuala Lumpur. We are delighted to read that you enjoyed your stay with us and we really appreciate the time you took out of your day to recognize our friendly associates especially Joshua and Suria. Rest assured, we will convey your kind words along to him as well as the entire team. It's rewarding to know that we met your expectations ABDULLAH, thank you again for choosing to stay with our urban resort and we greatly looking forward to your return in the near future. Best regards, Juan Carlos Hotel Manager

Responded August 05, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
Vaughn from Philippines
Couple
Signature Banyan Retreat - King
Stayed 5 nights in September 2019

BEST HOTEL EVER!”

Banyan Tree is a beautiful hotel. Huge rooms, great location, the breakfast view is a tour-destination itself with Petronas Towers and KL Tower as your view as you sip your morning coffee, what more can you ask for. The quality of service from their staff is also exceptional. Munir was very nice to us and almost became our personal butler. He is that accommodating! Their customers are their priority and you will totally feel special. If ever we will come back to Kuala Lumpur, it will be mainly because of Banyan Tree!

Reviewed October 14, 2019

Dear Vaughn, Thank you for your great review in Agoda. We are glad that you enjoyed our ideal location, breakfast selection as well as our remarkable views and we look forward to your next visit to Banyan Tree Kuala Lumpur sometime soon. Best regards, Anders General Manager

Responded November 14, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
Francisco from Malaysia
Couple
Signature Banyan Retreat - Twin
Stayed 1 night in March 2020

Lovely hotel”

The hotel is just next to Pavillion shopping mall in the heart of Kuala Lumpur connected through overhead bridge, shopping was so easy. The hotel is new & clean & I just love the privacy & quietness. It was my 25th wedding anniversary & my stay was a surprise gift by my hubby. Daniel the chef from Horizon Grill was a very friendly chef. He plans & coordinate my anniversary into a memorable one , arranging the best view of KLCC & KL tower. We were surprise with complimentary wine & lovely deserts & not forgetting also our friendly En Ridzuan assisting us on our dinner. We really love the food at the Horizon Grill, the sirloin grill was the best I hv tasted. After dinner, Mr Daniel arrange the best sitting at the Vertigo bar (the highest 59 floor ) with the best view of lighted up KLCC & KL tower. It was really so beautiful.

Reviewed March 13, 2020

Dear Francisco, We greatly enjoyed reading your review and thank you for taking the time to share your thoughts following your 25th Anniversary stay at Banyan Tree Kuala Lumpur. We are glad that you have enjoyed your stay with us and more particularly our amazing views as well as our warm hospitality. Thank you so much for mentioning Chef Daniel and Ridzuan as we are very lucky to have them in our team and we will certainly relay your appreciation. We thank you once again for providing this wonderful comment and for recommending us to the world, Francisco. The entire team is looking forward in welcoming you back for another amazing experience. Best regards, Anders General Manager

Responded April 25, 2020
Banyan Tree Kuala Lumpur
10.0
Exceptional
fadzlan from Malaysia
Family with young children
Signature Sky Retreat - King
Stayed 2 nights in October 2020

Fantastic experience”

We went there to celebrate our wedding anniversary. The stay was a real pleasure. Staffs were really nice and helpful, from the conciearge, front desk, housekeeping and coffee house, all treated us really well. Special mention to Naomi the front desk staff, she even escort us to the room and showed us around the hotel facilities. Great job. No breakfast buffet during this RMCO period but it was replaced with something better; served food with scrumtious menu. We had a beef fillet steak for breakfast! The room was clean and spot on. We had a nice view of the city (KL Tower & Twin Tower!) The pool is not that big and the water is a bit cold as it is a covered pool. But its not a big deal. Kids still enjoyed it so much. Upon checkout, the bellman help us with the luggage and to our surprise he left a really nice Banyan Tree luggage tag with complimentary notes. That is something extra. Overall, it exceeds our expectation. Wont hesitate to return for sure.

Reviewed October 04, 2020
10.0
Exceptional
Tara from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in March 2021

Amazing Staycation!”

I booked the king suite for my boyfriend’s birthday weekend. We loved the whole stay! The staff were beyond helpful, decorated the room and stored the cake for us. Vertigo bar also has amazing views of KLCC which the public can access. The service was exceptional, the room was huge, clean and luxurious. The breakfast was also tasty and well organised table service with buffet options available to order. Well worth the price and very relaxing. Thank you Banyan tree- we will be back.

Reviewed March 21, 2021

Dear Tara, Thank you for choosing Banyan Tree Kuala Lumpur as your preferred choice of accommodation for your boyfriend’s day. We love reading that you found the property to be amazing and the service met your expectations which we take great pride in. We will also share your kind sentiments with the entire team and we are grateful of your praises. We thank you once again for choosing us to be part of the celebration Tara and we hope to welcome both of you back to our urban resort in the near future for another 5-star experience. Best Regards, Anders General Manager

Responded March 22, 2021
Banyan Tree Kuala Lumpur
10.0
Exceptional
Daniel from United Kingdom
Couple
Banyan Retreat - King
Stayed 2 nights in June 2019

Best Hotel in KL”

Staff are fantastic - the best team I have come across in Malaysia. Rooms are beautiful, with great amenities & fantastic views. The pool area is perfect with very attentive staff. Vertigo is the best rooftop bar area in the city - the drinks are very reasonably priced as well. The staff, in my opinion, have really got the balance between always being there when needed but not over intrusive. Not a complaint but one area for improvement would be breakfast: - the fruit, cereals, cheese, cold meats selection from the cold/non-cooked section was great - the tea & coffee service is great (coffee not fantastic but definitely drinkable) - free flow prosecco available and fruit juices which was lovely - views from the restaurant are spectacular - the hot food area was underwhelming & the selection could have been better - the temperature of the hot food was cold Having recently stayed in the Four Seasons, Ritz-C and the Majestic in KL - the Banyan Tree for us was hands down the best.

Reviewed June 10, 2019

Dear Daniel, Thank you for taking the time to post your review on your recent stay with us here at Banyan Tree Kuala Lumpur. We are happy to read that you enjoyed your Banyan Tree experience and hearing that the service from our associates, our spacious rooms, as well as the highest rooftop bar were up to your expectation, which we take great pride in. Meantime, we also appreciate your feedback on the breakfast selection. Kindly rest assured it has been addressed with the Culinary team and we are working hard to improve the breakfast experience for your next visit. Again, many thanks for sharing this wonderful review in Agoda.com. We are pleased to hear of your plans to return and we would be honoured to welcome you back to our urban resort in the near future. Best regards Juan Carlos Hotel Manager

Responded July 01, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
FARHAN from Malaysia
Solo traveler
Signature Banyan Retreat - King
Stayed 1 night in August 2020

Great facilities and service ”

I had stayed 3 Hotel before checking in to Banyan tree. From the arrival I can feel the warm welcome by the staff. All the way from the lobby to the reception area. Checking in was a breeze and soon to the room. The room is huge and clean. View from the big glass wall was something that I love. Although the floor of the room is not carpeted. Room service can be better. Dinner at the japanese restaurant also can be better. Amenities in the room is superb and have no complaint on the bed and pillow. breakfast on the other hand is so good. Good food good staff.staff.overall II'm happy staying in banyan and looking forward to be here again soon.

Reviewed August 17, 2020

Dear FARHAN, Thank you for taking the time to post your review on your recent stay with us here at Banyan Tree Kuala Lumpur. We are happy to read that you have enjoyed your stay with us especially on our strategic location as well as the wonderful hospitality, were up to your expectation, which we take great pride in. Meanwhile, we also would like to apologize on the experience you had with our Room Service as well as our Japanese restaurant, Ebisu. Kindly rest assured it has been addressed with the team and we are working hard to improve the experience for your next visit. Thank you again for sharing your valuable feedback with us, FARHAN. We are glad that you and your family managed to enjoy the rest of your stay and we look forward to welcome you back to our urban resort for a future stay. Best regards, Anders General Manager

Responded August 18, 2020
Banyan Tree Kuala Lumpur
10.0
Exceptional
Kulthum from Australia
Couple
Banyan Retreat - King
Stayed 2 nights in November 2019

Amazing as always”

This was the second time my husband and I stayed at Banyan Tree. The first stay was amazing and so was this stay. Great buffet breakfast with amazing views of KL, lovely hotel staff and the location is perfect. Hope to see you soon Banyan Tree

Reviewed January 18, 2020

Dear Kulthum, We greatly appreciate your time and pleased to hear of your overall positive experience during your stay in Banyan Tree Kuala Lumpur. Thank you again for sharing with all the travellers in Agoda.com and we look forward to welcome you back in the future. Best regards, Anders General Manager

Responded April 20, 2020
Banyan Tree Kuala Lumpur
10.0
Exceptional
wardati from Malaysia
Solo traveler
Banyan Retreat - King
Stayed 1 night in August 2020

Awesome! Will repeat!”

Where should I start? Everything is awesome and taken to the finest detail. Furnishing, ID, space area, facility, hospitality. Top notch!. I love the tub spot. I love the whole arrangement of the toilet, wardrobe, make up and the tub area. Totally practical and functioning. The coffee maker, awesome!. Breakfast served in ala carte mode was just luxurious, together with the view. Banyan Tree, I shall come back!.

Reviewed August 21, 2020

Dear wardawati, Thank you for staying with Banyan Tree during your recent visit to Kuala Lumpur. We are happy to read that you have enjoyed your stay with us and it is indeed a pleasure to receive such a nice review highlighting our ambience, facilities as well as our warm hospitality. We will definitely share your kind words with the entire team. Nothing reads better than a delightful review like yours wardawati. Thank you again for reviewing us and we are looking forward to having the opportunity to welcome you back in the foreseeable future. Best regards, Anders General Manager

Responded August 24, 2020
Banyan Tree Kuala Lumpur
10.0
Exceptional
MiowTeng from Singapore
Couple
Banyan Retreat - King
Stayed 1 night in June 2019

Great Stay!! Room is big and staffs are friendly.”

Hotel location is good, walking link bridge to Pavillion mall. Room with KL tower & KLCC view with smart curtain you can enjoy the amazing night view of KL. Staff was very considerate, once they know we come for celebrate our wedding anniversary, they give us a sweet surprise. Set up the romantic decoration in our room and send us cakes and fruits.

Reviewed August 22, 2019

Dear Miow Teng, Thank you for choosing Banyan Tree Kuala Lumpur to celebrate your wedding anniversary. We are delighted to read that both of you enjoyed your Banyan Tree experience. Knowing that the finest location, facilities, as well as the warm hospitality from our associates were up to your expectations are something we take great pride in. We thank you once again for choosing us to be part of the celebration and we are looking forward to welcoming both of you back for many more joyous occasions. Best regards, Anders General Manager

Responded August 27, 2019
Banyan Tree Kuala Lumpur
9.2
Exceptional
DAVID from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in February 2021

Best Bathtub City View”

It was my first stay with Banyan Tree KL, the view are superb, and customer service are great. Although there's a little hiccup on the lift, but they still manage to change my room from level 55 to 56. Only drawbacks are the dusty room (might be due to vacant for certain period due to MCO) and gym are small

Reviewed February 23, 2021

Dear DAVID, Thank you so much for taking the time to share your experience during your recent staycation in Banyan Tree Kuala Lumpur. We are very pleased to know that you enjoyed your stay however we also would like to apologize on the shortcomings that you have encountered with the rooms cleanliness. Kindly rest assured, we are working hard to improve the experience in your next visit. We are glad that you have enjoyed the rest of your stay DAVID. We really appreciate your valuable feedback and hope this didn’t hesitate you to visit us again in the near future. Best Regards, Anders General Manager

Responded February 25, 2021
Banyan Tree Kuala Lumpur
9.2
Exceptional
Ismaeel from Bahrain
Couple
Signature Sky Retreat - King
Stayed 3 nights in September 2019

Exceptional”

Am amazing location, our suite was heaven on earth! The staff were extremely helpful and very accommodating, we didnt want to leave this heavenly hotel! Each night our personalized candles were lit in the room to create a relaxing environment that will always be remembered! The viewon the top of the hotel was amazing, except for all the construction surrounding the hotel, we thoroughly enjoyed our stay and the treatment by all staff was simply marvellous from the minute we arrived and the very special romantic bath tub experience with rose petals was such a lovely surprise when we returned from dinner! definitely want to return very soon/ A short walk across and into the Pavillion Mall made things so easy. And of course the amazing back massage, defnitely a highlight to remember.

Reviewed October 01, 2019

Dear Ismaeel, Thank you for taking the time to post your review on your recent stay with us here at Banyan Tree Kuala Lumpur. We are happy to read that you enjoyed your stay and hearing that the service from our associates were up to your expectation, which we take great pride in. Again, many thanks for sharing this wonderful review in Agoda and we would be honoured to welcome you back to our urban resort in the near future. Best regards, Anders General Manager

Responded October 11, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
Sean from United Kingdom
Couple
Banyan Retreat - King
Stayed 4 nights in September 2019

Best hotel we have stayed in!”

This is without doubt the best hotel we have stayed in. The rooms are huge, the staff are extremely friendly and the breakfast is very high quality. We will be looking to stay in other Banyan Tree hotels next time we travel.

Reviewed August 24, 2020

Dear Sean, Thank you for sharing your experience during your recent visit to Banyan Tree Kuala Lumpur. It is very delightful to read your generous comments and we love knowing that you found our rooms, the breakfast selection as well as the wonderful hospitality were up to your expectation, which we take great pride in. Thank you again for your 5-star recommendation Sean, and we hope to continue to be your preferred urban resort for many more years. Best regards, Anders General Manager

Responded August 28, 2020
Banyan Tree Kuala Lumpur
9.6
Exceptional
Bev from Australia
Couple
Signature Banyan Retreat - King
Stayed 1 night in September 2018

Amazing place to stay in KL”

This is a recently opened hotel, I booked their signature room which was on the 55th floor. It was amazing, so large with separate powder room with smart toilet, his her bathroom, shower and bathroom with city view, change room, desk area, lounge area, small kitchen area and amazing city-scape view. They asked us to select our favourite essential oil fragrance and we had lemongrass kit delivered to our room. there were batik and fluffy bathrobes to pick from, so you felt very spoiled. Service was fantastic, so friendly. Vertigo bar on the top floor is stunning (there is a dress code that includes long pants for men), the pool area also is on floor 53 where reception and the spa is. The pool isn't massive but was perfectly positioned.

Reviewed October 05, 2018

Dear Bev, Thank you for sharing your amazing comments in Agoda during your previous stay in our newest Banyan Tree property. It is indeed a pleasure to receive such a nice review highlighting our, room, facilities, services and most of all, appreciated of which we are most proud, our friendly and helpful staff. Thank you again for your recommendation Bev and on behalf of our team in Banyan Tree Kuala Lumpur, we look forward to welcome you back in the years ahead. Best regards, Anders General Manager

Responded October 08, 2018
Banyan Tree Kuala Lumpur
10.0
Exceptional
Khairulzaman from Malaysia
Family with teens
Signature Banyan Retreat - King
Stayed 2 nights in May 2019

Simply Superb !!”

I booked 3 Signature Banyan Retreat King rooms for my family, and they got me all 3 rooms next to one another, as per my request. It was my wife’s birthday, and my children and I wanted to surprise her on the stroke of midnight, and the hotel team decorated my room with a banner, balloons, flowers and a cake, as per my request while we were out that night. Needless to say, my wife was so happy, and I was so pleased. Thank you to Ms. Arianna at the front office, and the housekeeping team for going out of their way to tend to my requests. The room was great, and the entire atmosphere in the hotel was also great. Great location as well as it is just opposite Pavilion Mall. Finally, the staff are all very polite and courteous, and the service truly top notch. Certainly recommend anyone to stay here, as you will not be disappointed. Definitely a 10 in my book.

Reviewed May 20, 2019

Dear Khairulzaman, Thank you for sharing your great experience during your previous visit to Banyan Tree Kuala Lumpur. It is very delightful to read your generous comments and we love knowing that you found the ideal location as well as our amazing hospitality from Arianna and the Housekeeping team were up to your expectation, which we take great pride in. Again, thank you for choosing to stay with us, Khairulzaman, and we anticipate welcoming you back to our urban resort for another 5 star experience. Best regards, Anders General Manager

Responded June 20, 2019
Banyan Tree Kuala Lumpur
10.0
Exceptional
MOHAMMAD from Singapore
Family with young children
Banyan Retreat - King
Stayed 2 nights in September 2018

Exceptional”

Amazing stay here.Beyond words.Literally lift up the standard of hotel i am staying.Right from ur lobby till ur room stop service from guests was amazing.The managers in black suit was friendly and smiling.The breakfast area staffs was always smiling and approachable.They treat us with so much warmth.Always greeting with a signature style.Banyan is truly incredible.I will revisit again. our room was 5511 during our stay from 1sept till 3rd sept.Id like to personally thanked the guy who checked us in.i had forgotten his name.He is incredibly humble.We were tired from airport and he gets us seated and prepare a drink and does everything at our comfort.Amazing amazing banyan.Location was awesome and spotlessly clean.😍😍😍😍

Reviewed September 05, 2018

Dear Mohammad, Thank you for taking the time to write this excellent review on your recent visit to our newly opened Banyan Tree property. We were delighted to read your positive comments on our rooms as well as our friendly associates especially Afif, who has assisted you upon arrival. We will definitely share your kind sentiments with him and with the rest of the team. Our location is one of our greatest assets and we are indeed blessed to be located at such a stunning part of Kuala Lumpur. We are honored to earn your compliments Mohammad. Thank you again for your review and we would be delighted to serve you and your family once again to our urban resort in the near future. Best Regards, Anders General Manager

Responded September 18, 2018
Banyan Tree Kuala Lumpur
9.2
Exceptional
Zin from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in March 2020

Best stay ever ”

The staff are super friendly and patient. My first time stay at Banyan Tree and I will definitely come back! The location is gold and it has link bridge to Pavillion. You don’t even need to step out under the sun and cross the road! Brilliant!

Reviewed April 02, 2020

Dear Zin, Thank you for sharing your amazing comments on Agoda during your previous stay at Banyan Tree Kuala Lumpur. Nothing reads better than a delightful review like yours, thank you again for reviewing us and we would be honored to welcome you back to our urban resort in the future. Best regards, Anders General Manager

Responded April 13, 2020
Banyan Tree Kuala Lumpur
9.6
Exceptional
Kenneth from Philippines
Solo traveler
Signature Banyan Retreat - King
Stayed 1 night in August 2018

Superb”

Stayed here for one night as I needed time to chill & see the Petronas Towers’ great view from afar. The staff were courteous, alert, & always ready to help. They let me check-in at 12nn (standard check-in time is at 3pm). The room was so spacious, it has a bathtub with a view of the city, the rain shower was awesome (it has 4 different features to use), the vanity mirror in the bathroom was humongous, the toilet seat is automatic — it opens/closes on its own, it has automatic bidet (not sure what it’s called), and dryer. They serve their signature essential oils scent between 6pm-9pm, however, I didn’t have the chance to experience it because they did not serve it (maybe I was outside when they went to my room). Gym was small — it has 2 treadmills, & few lifting machines. Infinity pool at the 53rd floor has a great view of Petronas Breakfast was okay, it was delicious. They serve Malaysian food & some western food. To sum it up, it was memorable.

Reviewed August 30, 2018

Dear Kenneth, Thank you for choosing the Banyan Tree Kuala Lumpur during your recent visit and for taking the time to share such wonderful comments. We are happy to read that you enjoyed your Banyan Tree experience and hearing that the service from our associates, the rooms, the rain shower as well as the facilities were up to your expectation, which we take great pride in. We are also grateful for the time you took out of your day to recognize our friendly associates. Thank you once again and I will be sure to pass your comments along to our entire team. Best Regards, Anders, General Manager

Responded September 13, 2018
Banyan Tree Kuala Lumpur
8.8
Excellent
EDMUND from Malaysia
Business traveler
Banyan Retreat - King
Stayed 1 night in September 2018

Excellent”

Besides the reception staffs, all other department staffs including Horizon Grill waiters & waitresses need to be trained. They’ve no initiative of smiling and serving guests automatically! Hopefully Banyan Tree can lift up the REAL 5 Stars standard.

Reviewed September 10, 2018

Dear Edmund, Thank you for your review of our newly opened Banyan Tree resort and please accept our sincere apologies for the shortfalls in service and any discomfort caused. At Banyan Tree Kuala Lumpur we pride ourselves in exceeding guests’ expectations and reading that we have not delivered on that during your stay saddens us, hence we are constantly ensuring that reoccurrences of such scenarios do not happen by retraining or hardware reworks. We truly value the opinions of our guests which we will act upon and hope that this will not prevent you from returning to our urban resort in the near future. Best Regards, Anders, General Manager

Responded September 19, 2018
Banyan Tree Kuala Lumpur
5.2
Joon from Malaysia
Couple
Banyan Retreat - King
Stayed 1 night in July 2018

Significantly overrated Banyan Tree proposition.”

1) Despite one week in operations, room was dusty. Bad for guests who have sinus problem. 2) Quality of toiletries and amenities was poor. The shampoo and shower gel contained overpowering fragrance. 3) Quality of essential oil was absolutely disappointing. The service desk guy thought I was joking when I told him I would have poured half a bottle of that kind of poor quality essential oil into the burner in order to get the right effect. 4) Breakfast buffet spread was pathetically limited. The only hot / warm dish was Nasi Lemak. 5) The team was enthusiastic and friendly but lacks experience and vintage. 6) Wish to thank Nishant for securing a reservation at Horizon notwithstanding the poor online reservation system which was highly unacceptable for a Banyan Tree property.

Reviewed July 09, 2018

Dear Joon, Thank you for staying with us at Banyan Tree Kuala Lumpur and for taking time to write in your review. We regret to learn about all your experiences regarding the amenities, facilities as well as the breakfast selection and hope you will accept our sincere apologies for the shortfalls in service provided to you. At Banyan Tree Kuala Lumpur we pride ourselves in exceeding guests’ expectations and reading that we have not delivered on that during your stay saddens us, hence we are constantly ensuring that reoccurrences of such scenarios do not happen by retraining and ensuring hardware which need reworking are fixed as soon as possible. We are hopeful you will accept our apologies and that we will have a second chance to let you experience our Banyan Tree hospitality. Best regards, Anders General Manager

Responded August 27, 2019
Banyan Tree Kuala Lumpur
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