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9.3
Exceptional
1,533 reviews
1,533 reviews
"Good and clean room/facilities."
"The cleanliness and the staff is perfect."
"Beautiful hotel in a great location."
"Room was amazing, huge bed, huge bathroom, a small sitting area too everything was down to the little details."
"Real 5 stars hotel, hi tech shower and toilet, spacious room, great staffs and hospitality"
9.7
Exceptional
Location rating score
Banyan Tree Kuala Lumpur
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
Fitness center
8 travelers have booked today.
Value for money | 9.1 |
Location rating | 9.7 |
Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
Distance to airport | 18.0 km |
Does Banyan Tree Kuala Lumpur offer airport transfer?
Banyan Tree Kuala Lumpur provides airport transfer service upon request! Additional charges may apply. To request, check the box on the booking form just before the payment page.
Does Banyan Tree Kuala Lumpur have a fitness center?
Banyan Tree Kuala Lumpur offers free 24-hour fitness center that is fittingly located at the tip of your finger, allowing you to get your daily training session in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.
What are the property's policies for children's bedding at Banyan Tree Kuala Lumpur?
Banyan Tree Kuala Lumpur's policy relating to children's bedding considers guests age 5 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
In which languages can Banyan Tree Kuala Lumpur's personnel communicate?
Banyan Tree Kuala Lumpur can speak in 10 languages and supports widely used languages such as English and Mandarin Chinese for visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
What is the verified guest review consensus about Banyan Tree Kuala Lumpur's view?
60.0% of our verified guest testimonials have given a positive review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Banyan Tree Kuala Lumpur down in the review section.
What is the typical rating that verified Solo travelers' have given to Banyan Tree Kuala Lumpur?
Past solo travelers that have stayed at this property have given Banyan Tree Kuala Lumpur an average rating of 9.3. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Group travelers have given to Banyan Tree Kuala Lumpur?
Verified group travelers that have stayed at this property have given Banyan Tree Kuala Lumpur an average rating of 9.2. You can find more comprehensive customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about Banyan Tree Kuala Lumpur?
Verified local travelers that have stayed at this property have given Banyan Tree Kuala Lumpur an average rating of 9.5. You can look up on more comprehensive customer testimonials, and responses for this property down in the review section.
What is the nearest train, metro, or bus station to Banyan Tree Kuala Lumpur?
The closest train, metro, or bus station is The Batu Caves Komuter Train Station, 10208.67 m away from Banyan Tree Kuala Lumpur.
What popular shopping venues are close to Banyan Tree Kuala Lumpur?
Shopping options in Banyan Tree Kuala Lumpur’s Kuala Lumpur City Centre neighborhood consists of Pavilion Kuala Lumpur, Sungei Wang Plaza, and Suria KLCC.
10
"Good and clean room/facilities."
wong
|
April 26, 2023
8.4
"The cleanliness and the staff is perfect."
Clarissa
|
April 3, 2023
9.2
"Beautiful hotel in a great location."
Lauren
|
April 22, 2023
Banyan Tree Kuala Lumpur
See the best of Kuala Lumpur with a stay at Banyan Tree Kuala Lumpur, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Did you know? Terminal Bersepadu Selatan is just 8.0 km away, giving guests convenient access to one of the city's urban transportation options.
The facilities and services provided by Banyan Tree Kuala Lumpur ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kuala Lumpur.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Experience high-quality room facilities during your stay at Banyan Tree Kuala Lumpur. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Banyan Tree Kuala Lumpur include a separate living room, as part of the room design. Keep your entertainment options wide, even in your room, with a range of facilities, including television available in select rooms.
The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Banyan Tree Kuala Lumpur. Pamper and indulge yourself with a visit to the massage and spa. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.
Around the property
Visit the sights and local attractions of Kuala Lumpur during your stay at the hotel. Pose in front of Menara Kuala Lumpur located 1.1 km away, and you can always show your friends the time you went to Kuala Lumpur.
Reasons to stay here
This hotel stands above the rest with a cleanliness score that beats 99% of accommodations in the city.
This hotel scores higher than 99% of accommodations in the city for its location.
This hotel stands out for its staff and service, scoring higher than 99% of the city's accommodation.
9.2
Breakfast
7 mentions
View
5 mentions
Swimming Pool
4 mentions
Housekeeping
4 mentions
9.7
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Tiptip service”
Excellent services i would like to convey our compliments to the staffs by the name of K.J, Rose, May, Erwan, Suaib, Amanda, Chandra and more others i couldnt recall their names. They were all very professional in doing their work, serves us on time and dedicated in performing their work task. Always very passionate in customer service. Thank you Banyan Tree KL for giving us the most memorable experience. The best 4D3N in this hotel. The food in Vertigo was amazing! All the chefs greeted us and thanking us before we leave the restaurant makes us feel so welcome. Of course, not to forget the best view and the cleanliness of the hotel as well. Love the toilet with that big bathtub and the cool useful bidet functions. Will recommend to others! Thank you once again Banyan Tree staffs! Missing you guys and the experience already.
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Dear Khairunnisa, Thank you very much for your review, and for sharing on Agoda, after your recent stay at Banyan Tree Kuala Lumpur. We are delighted that you have enjoyed your stay with us and truly appreciate you taking the time out of your day, to recognise the hospitality that you received from our associates, particularly, KJ, Rose, May, Erwan, Suaib, Amanda, and Chandra. It is a pleasure to read that our associates made such a positive impact towards your experience with us and we will most certainly share your kind words, with the entire team. Thank you once again for your patronage Khairunnisa, and we truly look forward to welcoming you back to our urban resort, very soon. Best regards, Rudy Oretti General Manager
Best Ever Hotel!!”
Reach the hotel get a warm greetings by their staff.. Smooth check in, clean hotel worth the money the bfast was nice with a nice view of klcc.. will get back to the hotel again.. everything is perfect..
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Dear Nurizzah, Thank you for sharing a great caption on Agoda. We are flattered you enjoyed your stay with Banyan Tree Kuala Lumpur and we certainly hope to welcome you again to our urban resort and offer you another remarkable experience. Best regards, Remco Rademaker Director of Rooms
Perfect To Rejuvenate in City”
A slight delayed during check-in but all sorted out quick because I have to booked a tea in room and I made the right decision because the view in my room is spectacular. Best room in between Banyan Retreat and Suites will be Signature Sky Retreat which gave you a KL Tower & KLCC view right in front of your bath tub/room with sunset. The room is spacious and not to mention the beautiful bath tub. Also you hardly find a bath soap which gave you a full covered bubbles in the tub like Banyan Tree. However, the room has an aroma diffuser but didn't get to try the essential oil because it's was empty but the room smell ok. I believe they are in low capacity during MCO so the room is a bit dusty but I do appreciate the care and speedy response by the front office team especially Remco (Director of Front Office Operations) who sincerely apologies to us. With his gesture and sincerity I do think they are giving the best of service to guests. It's was very warm talking to Remco. Banyan Tree Afternoon Tea is one of the best in city in terms of the taste and quality of the food. I really like the breakfast ambiance located at Horizon Grill @ 58th floor facing KLCC & KL Tower. A good varieties of breakfast menu on list, order whatever you like. They have a great taste and presentation except the dimsum but the beef is awesome although a bit heavy to have a mini steak during breakfast but it was superb. All meal was served to table following the SOP during September not sure about now. Swimming pool consider small but it's covered so not to worry if it's rain. Same goes to gym room. For shopaholic best part is you can cross to Pavilion Shopping Mall with private covered bridge. Guest parking (free) ticket to validate every time leaving the property. Overall, highly recommend. Everyone are friendly and professional. I will definitely be back for more.
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Dear Joanne, Thank you for leaving such a wonderful review and also a generous 10-star rating during your stay at Banyan Tree Kuala Lumpur. We are happy to read that you enjoyed your Banyan Tree experience and hearing that our service was up to your expectation. Your thoughtful words will also be shared with the team particularly to Remco, which will continue to inspire and motivate them to deliver exceptional customer service. Many thanks for sharing this review in Agoda, Joanne. We are pleased to hear of your plans to return and we hope to serve you again in the near future. Best regards, Anders General Manager
We dont wanna go home”
From the welcome to the goodbyes we love every second of our time in Banyan tree! Just wish we’d stayed longer. Had a great surprise for my husband’s birthday. Had a great stay and sleep. Breakfast was amazing. View was great. Pool was cold, just wish they had a heated pool since we’re up high. Thanks nana (if i remember her name corrextly) for the warm welcome. Hope to see you soon.
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Dear Nurain, Thank you for giving us a perfect rating and for recommending Banyan Tree to fellow travellers on Agoda. We are glad that you enjoyed our breakfast choices as well as the exceptional service from Nana. We will definitely share your kind words with the entire team and we look forward to your next visit to our urban resort sometime soon. Best regards, Remco Rademaker Director of Rooms
my favourite hotel so far !”
i've been repeating my staycation in this hotel for a few times now. now Mandarin Oriental fall into 2nd place for me. Good point 1) location : located in the Golden Triangle of Kuala Lumpur, it connected to Pavilion via a skybridge. 2) design : modern, with aroma of lemongrass across the lobby and hallway makes u feel very calm room : a very nice bathtub where u can indulge yourself after a long day at work. 3) breakfast : with a view ! it's a buffet but ala carte style. should head to breakfast at 700am and watch the sunrise as it signifies "good morning ! nothing can stop me today!" 4) staff : very helpful. i was attended by Bhavani and Margaret (for a different stay) and they were very helpful and vibrant. 5) parkingwise : easy. not so hard to find parking spot. 6) exclusiveness : they only have 3 floors of room, and check in will be at level 53. check in was super fast and efficient. 7) bakery BAKE : should order their Tuna croissant. very good. i think it's because they so generous with their tuna. my new favourite hotel !
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Dear muhammad, Thank you very much for taking the time to share your thoughts, following your recent stay with us at Banyan Tree Kuala Lumpur. It is indeed a pleasure to receive such a delightful review highlighting our modern design, breakfast offerings with a view, as well as our warm hospitality. We will share your kind sentiments with the entire team particularly Bhavani and Margaret, whom I sure will be grateful of your praises. Thank you once again for sharing with fellow travellers on Agoda. On behalf of our team at Banyan Tree Kuala Lumpur, we truly look forward to welcoming you back to our urban resort, in the near future. Best regards, Rudy Oretti General Manager
my favourite hotel so far !”
i've been repeating my staycation in this hotel for a few times now. now Mandarin Oriental fall into 2nd place for me. Good point 1) location : located in the Golden Triangle of Kuala Lumpur, it connected to Pavilion via a skybridge. 2) design : modern, with aroma of lemongrass across the lobby and hallway makes u feel very calm room : a very nice bathtub where u can indulge yourself after a long day at work. 3) breakfast : with a view ! it's a buffet but ala carte style. should head to breakfast at 700am and watch the sunrise as it signifies "good morning ! nothing can stop me today!" 4) staff : very helpful. i was attended by Bhavani and Margaret (for a different stay) and they were very helpful and vibrant. 5) parkingwise : easy. not so hard to find parking spot. 6) exclusiveness : they only have 3 floors of room, and check in will be at level 53. check in was super fast and efficient. 7) bakery BAKE : should order their Tuna croissant. very good. i think it's because they so generous with their tuna. my new favourite hotel !
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Dear muhammad, Thank you very much for taking the time to share your thoughts, following your recent stay with us at Banyan Tree Kuala Lumpur. It is indeed a pleasure to receive such a delightful review highlighting our modern design, breakfast offerings with a view, as well as our warm hospitality. We will share your kind sentiments with the entire team particularly Bhavani and Margaret, whom I sure will be grateful of your praises. Thank you once again for sharing with fellow travellers on Agoda. On behalf of our team at Banyan Tree Kuala Lumpur, we truly look forward to welcoming you back to our urban resort, in the near future. Best regards, Rudy Oretti General Manager
Perfect experience and value for money!”
The Banyan Retreat King room at 55th floor was perfect with the panoramic views of Kuala Lumpur, comfortable bed and breakfast at the top 57th floor, along with the superb hospitality that makes the experience felt like home.
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Dear Jonathan, It was truly a pleasure having you as our guest during your recent stay at Banyan Tree Kuala Lumpur. Thank you again for your patronage and for submitting this terrific 10-star review in Agoda. We look forward to having you back to our urban resort for more positive experience. Best regards, Remco Rademaker Director of Rooms
Good hotel to stay at”
Good location. Affordable stay (SGD$1000 for 3 nights). You can light up the essential oil in the room and request for additional pillow of your choice. Each room is guarenteed a high floor and a bath tub, which I used to ease my sore muscles. The vanity area was very long and I was happy that we had a basin each to ourselves. There is a bridge that connects the hotel to Pavillion, which is awesome! The staff even told us of analternative route to KLCC, which was way faster than using the bridge. Breakfast was mediocre though cos it was still ala carte style due to covid restrictions. Swimming pool isn't big and deep but it was ok for my friend. Overall, good value for money. Banyan Tree has another hotel under it's management nearby - Pavillion Hotel, which is at a more affordable rate. Shall consider that when I come down next time.
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Dear Jumiati, Thank you very much for this review you have shared on Agoda, after your recent stay at Banyan Tree Kuala Lumpur. We are honoured to earn your compliments particularly with our ideal location, spacious room as well as our general facilities. Your thoughtful words will also be shared with the entire team, whom I will ensure will continue to inspire and motivate them, to deliver exceptional customer service. Thank you once again for sharing your comments with fellow travellers. On behalf of our team at Banyan Tree Kuala Lumpur, we truly look forward to welcoming you back to our urban resort, in the near future. Best regards, Rudy Oretti General Manager
Such a nice place to stay”
The location is very good because it is right next to Pavilion. And even though I stayed here for one night it was a great experience. The staffs were very friendly and nice. Must have breakfast in the morning because from what I know this hotel is the only place you could enjoy open-air rooftop breakfast in KL. The pool was very nice also. I highly recommend this hotel to anyone to visit KL
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Dear Inkyu, Thank you for your recommendation on Agoda during your previous stay at Pavilion Hotel Kuala Lumpur. We are glad that we had the opportunity to make your visit so memorable and we certainly hope to welcome you again to our hotel and offer you another incredible experience. Best regards, Remco Rademaker Director of Rooms
Nice hotel ”
The hotel is clean. Nice to stay as having excellent service. Swimming pool is excellent view ( can see KL Tower and KLCC). They decorated the room and served privilege cake as my son was celebrating his birthday there. They sent technician even late night to fix the air conditioning. Overall satisfied with the hotel.
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Dear Pua, Thank you for sharing your review on Agoda. We are flattered that you have enjoyed your experience with Banyan Tree Kuala Lumpur and we look forward to welcome you back to our urban resort in a foreseeable future. Best regards, Remco Rademaker Director of Rooms
Perfect Stay in KL”
Banyan tree KL is one of the best hotel I have stayed. Staff is friendly, helpful and professional. We had a pleasant stay since check in to check out! If you want to stay in top-end 5 stars hotel with personalised services with some privacy/exclusivity, Banyan tree is a good pick . Will come back when we visit KL again
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Dear Coco, Thank you for choosing Banyan Tree during your recent visit to Kuala Lumpur. We are glad that you enjoyed your stay particularly our attentive service. We will definitely share your kind words with the entire team and we look forward to your next visit to our hotel sometime soon. Best regards, Remco Rademaker Director of Rooms
Luxurious stay”
It was my honeymoon and the hotel delivered as expected from the luxury to the decoration arrangement for the room. We stayed 3 nights and enjoyed their breakfast daily! Was definitely one of the best hotels I've been to in KL. Most definitely will return again and will recommend to others to try it out!
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Dear JASVINJIT, It was our pleasure to serve you during your 3-nights stay in Banyan Tree Kuala Lumpur. We have passed on your kind sentiments to our attentive team. Thank you for staying in our urban resort and we look forward to your next visit. Best regards, Remco Rademaker Director of Rooms General Manager
Lovely small hotel with stunning views from pool and Bar of Petronas towers”
This really is a five star with beautiful spacious rooms and lovely facilities, and probably one of the best views of the Petronas towers, given the buildings now in front. The bar at the top - Vertigo - is a must do in any event- particularly good at sunset, with a view over the original KL tower. Staff were very friendly and courteous, and brought in banner, balloons and some chocolates when we celebrated our anniversary- such a lovely touch. The hotel is right next door to the Pavilion shopping centre - high end - with direct access through an over road enclosed covered walkway. Note that you will need to book a suite if you want a direct view of the Petronas towers from your room, despite the website saying that the Signature Sky Retreat rooms have views of “the towers”. Would definitely go back and certainly highly recommend.
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Dear Jacqui, Thank you very much for taking the time to post your positive comments on Agoda, for your recent stay at Banyan Tree Kuala Lumpur. We are delighted to learn that our ideal location, spacious rooms, our facilities, as well as our friendly associates, were up to your expectation. We will definitely share your kind sentiments, with the entire team. Thank you once again for staying with us, as well as for ranking us so highly Jacqui. We truly look forward to having the opportunity of welcoming you back for a second visit, in the near future. Best regards, Rudy Oretti General Manager
great locations and service”
the breakfast options are great although I am not sure if you can request for more than one cause it does say choose one option from the list. the room service does fall short tremendously cause I was there for 3 nights and they did not seem to have refill the shampoo and shower gel at all I thought they missed it the first but it was not topped up at all throughout my entire stay. I didn't bother to ask for it to be refilled cause these things are meant to be the basic when it came to room keeping. The nice part about the rooms was that the curtains does a great job at keep the room pitch dark even in daylight, I was sound asleep at 8AM when woke up I thought it was 5AM where the sun hasn't raised but I was wrong. It was the curtain seal that got me confused. In all it was a decent stay the views are far better than that of Hilton and the others hands down. Would stay here again.
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Dear Richmond,, Thank you for choosing Banyan Tree as your preferred venue for your stay in Kuala Lumpur. We are happy to read that you enjoyed your stay with us however we regret to learn about your experience regarding the bathroom amenities and we are working hard to improve the experience for your next visit. Thank you again for your perfect score and we hope to continue to be your preferred urban resort for many more years. Best regards, Anders General Manager
Best ever KL hotel i’ve been”
Staff is friendly and always ensure everything is ok. Facilities wise for the room its superb and clean. Huge bathtub and huge bedroom that i can share with my 6 months old baby. Breakfast was good. From the hotel there’s a bridge to pavillion mall so everything was near. Would love to stay here again!
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Dear Sumana, Thank you for choosing Banyan Tree during your recent visit to Kuala Lumpur. We are glad that you have enjoyed your stay with us, particularly with our facilities, our breakfast offerings as well as our exceptional service. We will definitely share your kind words with the entire team and we look forward to your next visit to our urban resort sometime soon. Best regards, Remco Rademaker Director of Rooms
Fantastic experience”
We went there to celebrate our wedding anniversary. The stay was a real pleasure. Staffs were really nice and helpful, from the conciearge, front desk, housekeeping and coffee house, all treated us really well. Special mention to Naomi the front desk staff, she even escort us to the room and showed us around the hotel facilities. Great job. No breakfast buffet during this RMCO period but it was replaced with something better; served food with scrumtious menu. We had a beef fillet steak for breakfast! The room was clean and spot on. We had a nice view of the city (KL Tower & Twin Tower!) The pool is not that big and the water is a bit cold as it is a covered pool. But its not a big deal. Kids still enjoyed it so much. Upon checkout, the bellman help us with the luggage and to our surprise he left a really nice Banyan Tree luggage tag with complimentary notes. That is something extra. Overall, it exceeds our expectation. Wont hesitate to return for sure.
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Dear fadzlan, Thank you for your fantastic review in Agoda during your wedding anniversary stay at Banyan Tree Kuala Lumpur. We are pleased to know that our friendly staff, spacious rooms, breakfast selection facilities, and the service provided has enhanced your time with us especially Naomi. We will also definitely share your kind sentiments to the team and we are grateful of your praises. Thank you again for sharing with the travellers in Agoda, fadzlan. We are grateful of your remarks and we hope to be at your service again should your travels bring you back to Kuala Lumpur. Best regards, Anders General Manager
Cozy hotel”
Enjoyed my stay here on the 56th floor. Room was spacious, good smelling becos of the aromatherapy, big bathtub facing the balcony, comfortable bed/pillow and spacious bathroom/closet area. Our breakfast was on the 58th floor rooftop with a stunning view of the petronas and the city. The facilities were good and we enjoyed our spa retreat as well.. Def coming back
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Dear Durga, Thank you for choosing us as your preferred hotel during your stay in Kuala Lumpur. We are really glad to hear that you found our spacious rooms, breakfast selection as well as our facilities to your liking and we look forward to welcoming you back to Banyan Tree for another memorable stay soon. Best regards, Remco Rademaker Director of Rooms
Best hotel in kl”
I love this hotel. We booked a corner room and the view was just spectacular. We didn’t want to leave this room. Breakfast was superb and the staff were very helpful. We moved to their sister hotel after two night and the transition was ver smooth. Thank you for a wonderful time
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Dear sharah We are delighted to learn that you had a pleasant and enjoyable stay with Banyan Tree Kuala Lumpur. Thank you again for leaving your review on Agoda and we certainly hope to welcome you, again and offer you another perfect and amazing staycation. Best regards, Remco Rademaker Director of Rooms
Awesome Staycation”
As a Malaysian living in Klang Valley, gave my wife a special birthday celebration by bringing her to have a short staycation in one of the most astonishing hotel in Malaysia. Pros: Super nice customer service, check in process was great, room is awesome, great view especially at night. No joke on the breakfast as they are super nice. Great dip in the Bath Tub in the toilet with great view, very relaxing. Walking distance to Pavilion or to KLCC. Facilities offered were great too. Worth every penny spent here. The hotel also decorated the room and sent a piece of cake to my wife for her birthday. Cons: The only cons is the towel given in the room is not so water absorbents
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Dear YOONG, Thank you for choosing Banyan Tree as your preferred accommodation during your wife's birthday staycation in Kuala Lumpur. We are happy to read that you have enjoyed your stay with us. Meantime, we also have taken note on the towel as our views, feedback of all kinds are very important to us and we will certainly look into your valued observations. Thank you again for staying with us, YOONG. We are glad that you have managed to enjoy the rest of your stay, and we are looking forward of having the opportunity to welcome both of you back to our urban resort in the years ahead. Best Regards, Anders General Manager
The best hotel”
Nice staff... Clean and very clean... Im wait for 1 hour to check in but they provide food and drink... I need to wait due they sanitize the room and to make sure customer always happy with the room... The best hotel... And the food is so nice... Good job for their staff very2 nice to greet thier cust... Will repeat again!!! And thanks a lots give best service to me...❤️❤️
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Dear Norlina, Thank you for sharing this amazing remark during your recent staycation in Banyan Tree Kuala Lumpur. We greatly appreciate your time and pleased to hear of your overall positive experience during your stay with us. Your thoughtful words will be shared with the team which will continue to inspire and motivate them to deliver exceptional customer service. Thank you again for recommending us to the world Norlina, and we certainly hope to welcome you again to our urban resort and we look forward to welcome you back to our resort in a not too distant future. Best regards, Anders General Manager