Banyan Tree Kuala Lumpur
Newly built

Banyan Tree Kuala Lumpur

Jalan Conlay, KLCC, Kuala Lumpur, Malaysia, 50450
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Guestroom Banyan Tree Kuala Lumpur
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    Swimming pool [outdoor] Banyan Tree Kuala Lumpur
     Banyan Tree Kuala Lumpur
    Bathroom Banyan Tree Kuala Lumpur
    Guestroom Banyan Tree Kuala Lumpur
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    Exterior view Banyan Tree Kuala Lumpur

    Guest reviews

    9.0
    Exceptional
    /10
    (100 reviews)See what guests said
    9.6
    Exceptional

    "Great hotel, excellent service and location"

    Norhadi

    -

    December 22, 2018

    9.3
    Exceptional cleanliness
    Recommended by 88% of guests

    Property highlights

    • 350 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    This property is in high demand!Last booked 7 hours ago
    Exceptional
    Location
    9.7
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Pavillion Mall150 m
  • Embassy of the Philippines170 m
  • Pavilion Kuala Lumpur180 m
  • Seri Melayu210 m
  • Top Room@Top Hat240 m
  • California Fitness260 m
  • Craft Complex (Kompleks Budaya Kraf)260 m
  • Aquaria KLCC310 m
  • Starhill Spa320 m
  • Chulan Tower320 m
  • Value for money8.6
    Location rating9.7
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.9 km
    Select your room
    One-Bedroom Apartment
    One-Bedroom Apartment
    ...
    • Room size: 23 m²/248 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
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    Sanctuary Suite
    Sanctuary Suite
    ...
    • Room size: 90 m²/969 ft²
    • Non-smoking
    • 1 king bed
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    Sky Suite
    Sky Suite
    ...
    • Room size: 62 m²/667 ft²
    • Non-smoking
    • 1 king bed
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    Signature Banyan Retreat - King
    Signature Banyan Retreat - King
    ...
    • Room size: 63 m²/678 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Signature Sky Retreat - Twin
    Signature Sky Retreat - Twin
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Sky Sanctuary Suite
    Sky Sanctuary Suite
    ...
    • Room size: 116 m²/1249 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Signature Sky Retreat - King
    Signature Sky Retreat - King
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Banyan Retreat - Twin
    Banyan Retreat - Twin
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Banyan Retreat - King
    Banyan Retreat - King
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Signature Banyan Retreat - Twin
    Signature Banyan Retreat - Twin
    ...
    • Room size: 63 m²/678 ft²
    • City view
    • 2 single beds
    Enter dates to see prices

    What people love about the property

    • 9.6
      Exceptional

      "Infinity pool at the 53rd floor has a great view of Petronas Breakfast was okay, it was delicious."

      Kenneth

      |

      August 30, 2018

    • 9.2
      Exceptional

      "Very nice view from the room..."

      Alvin C.

      |

      August 19, 2018

    • 10.0
      Exceptional

      "Amazing stay here"

      MOHAMMAD F.

      |

      September 5, 2018

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    More about Banyan Tree Kuala Lumpur

    More about Banyan Tree Kuala Lumpur

    9.6
    Exceptional

    "The staff were courteous, alert, & always ready to help."

    Kenneth

    |

    August 30, 2018

    An overview

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    What they offer

    9.2
    Exceptional

    "Love the minimalist design."

    Alvin C.

    |

    August 19, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (100)Booking.com Reviews (5)
    9.0
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities8.7
    Location9.7
    Service8.9
    Value for money8.6
    Provided by verified guests of Agoda
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    All guests (100)
    All room types
    Showing 47 verified guest comments
    123
    10.0
    Exceptional
    WENXI from Hong Kong
    Couple
    Signature Sky Retreat - King
    Stayed 1 night in August 2018
    Modern deco + spacious bathroom”
    Bathroom is more spacious than the bedroom
    Reviewed February 25, 2019
    Dear WENXI, Thank you for choosing our urban resort during your recent visit to Kuala Lumpur. We appreciate your kind words, and we greatly looking forward to your return for another memorable stay. Best regards, Anders General Manager
    Responded March 07, 2019
    Banyan Tree Kuala Lumpur
    8.8
    Excellent
    Keang from Malaysia
    Couple
    Signature Sky Retreat - King
    Stayed 1 night in November 2018
    Good location but with limited facilities ”
    The hotel location is good, walking link bridge to Pavillion mall. THE room are with KL tower / KLCC view with smart curtain. Room is big very a fantastic bath tub and smart shower, love it. Restaurant Vertigo at Level 59 which you can enjoy the amazing night view of KL while having a wine. Staffs are friendly. The facilities are limited with small gym room and swimming pool. The breakfast is not variety enough, can't compare to other 5 stars hotel. The napkin serving the fruits in the room is not clean and have bit stain on it.
    Reviewed November 21, 2018
    Dear Keang, Thank you for taking the time to post your comments in Agoda on your recent visit to our newest Banyan Tree resort. We are glad that you enjoyed our location, the room, the amazing view from the hotel’s highest bar, Vertigo as well as the services provided by our helpful and friendly team, which we will certainly share these good words to the rest of the associates. Meantime, we appreciate your comment on our breakfast, please note our buffet selection is based on the size of our property, as food wastage, is a great concern of ours as part of our Corporate Social Responsibilities, we do however offer our guests additional items prepared ala minute by our culinary team, should there be specific items requested. Thank you again for sharing your constructive feedback Keang, and we hope to have an opportunity to welcome you back for a future stay. Best Regards, Anders General Manager
    Show more
    Banyan Tree Kuala Lumpur
    8.8
    Excellent
    Kamari from Malaysia
    Couple
    Banyan Retreat - King
    Stayed 1 night in October 2018
    Excellent”
    The Hotel is new with only 55 units. Expect high charges. Down point. Swimming pool is not available during our stay as it was booked for an event, which we think is not fair for paying hotel guest who wants to use the pool. Management should inform guest before they confirm reservation.
    Reviewed October 20, 2018
    Dear Kamari, Thank you for sharing your excellent review in Agoda during your recent visit with our newly opened Banyan Tree resort. We delighted to learn that you had a pleasant and enjoyable stay however please accept our sincere apologies on the pool closure which we should have informed you prior to your arrival. We do appreciate your comments as this will allow us to improve our services and please rest assured that we are continuously training our associates in order for this not to happen again. We are glad you managed to enjoy the rest of your stay Kamari. Thank you once again for choosing our brand for your travels and we look forward to welcoming you back in the years ahead. Best regards, Anders General Manager
    Responded October 24, 2018
    Banyan Tree Kuala Lumpur
    9.6
    Exceptional
    Bev from Australia
    Couple
    Signature Banyan Retreat - King
    Stayed 1 night in September 2018
    Amazing place to stay in KL”
    This is a recently opened hotel, I booked their signature room which was on the 55th floor. It was amazing, so large with separate powder room with smart toilet, his her bathroom, shower and bathroom with city view, change room, desk area, lounge area, small kitchen area and amazing city-scape view. They asked us to select our favourite essential oil fragrance and we had lemongrass kit delivered to our room. there were batik and fluffy bathrobes to pick from, so you felt very spoiled. Service was fantastic, so friendly. Vertigo bar on the top floor is stunning (there is a dress code that includes long pants for men), the pool area also is on floor 53 where reception and the spa is. The pool isn't massive but was perfectly positioned.
    Reviewed October 05, 2018
    Dear Bev, Thank you for sharing your amazing comments in Agoda during your previous stay in our newest Banyan Tree property. It is indeed a pleasure to receive such a nice review highlighting our, room, facilities, services and most of all, appreciated of which we are most proud, our friendly and helpful staff. Thank you again for your recommendation Bev and on behalf of our team in Banyan Tree Kuala Lumpur, we look forward to welcome you back in the years ahead. Best regards, Anders General Manager
    Responded October 08, 2018
    Banyan Tree Kuala Lumpur
    8.8
    Excellent
    wai from Malaysia
    Couple
    Signature Banyan Retreat - King
    Stayed 1 night in September 2018
    an awesome retreat stay”
    The room interior is awesome and staffs are friendly and helpful. Everything sets a very comfy stay for us aside from the in-room dining which does not meet standards. Location wise, it's just 2 minutes walk away from pavilion which is connected with a pedestrian bridge.
    Reviewed September 18, 2018
    Dear wai, Thank you for your recommendation during your recent visit to our newest Banyan Tree property. We are happy to read that you enjoyed your Banyan Tree experience however we are disappointed to hear about the poor service you encountered with our In Room Dining. We can assure you that we are continuously retraining our associates and improving our hardware to prevent reoccurrences. Thank you again for choosing to stay with us wai. We are truly glad that you have enjoyed the rest of your stay and we looking forward to your return to our urban resort in the near future. Best Regards, Anders General Manager
    Responded September 21, 2018
    Banyan Tree Kuala Lumpur
    8.8
    Excellent
    wai from Malaysia
    Couple
    Signature Banyan Retreat - King
    Stayed 1 night in September 2018
    impressive and comfortable”
    The room interior is awesome and staffs are friendly and helpful. Everything sets a very comfy stay for us aside from the in-room dining which does not meet standards. Location wise, it's just 2 minutes walk away from pavilion which is connected with a pedestrian bridge.
    Reviewed September 18, 2018
    Dear wai, Thank you for your recommendation during your recent visit to our newest Banyan Tree property. We are happy to read that you enjoyed your Banyan Tree experience however we are disappointed to hear about the poor service you encountered with our In Room Dining. We can assure you that we are continuously retraining our associates and improving our hardware to prevent reoccurrences. Thank you again for choosing to stay with us wai. We are truly glad that you have enjoyed the rest of your stay and we looking forward to your return to our urban resort in the near future. Best Regards, Anders General Manager
    Responded September 21, 2018
    Banyan Tree Kuala Lumpur
    8.8
    Excellent
    EDMUND from Malaysia
    Business traveler
    Banyan Retreat - King
    Stayed 1 night in September 2018
    Excellent”
    Besides the reception staffs, all other department staffs including Horizon Grill waiters & waitresses need to be trained. They’ve no initiative of smiling and serving guests automatically! Hopefully Banyan Tree can lift up the REAL 5 Stars standard.
    Reviewed September 10, 2018
    Dear Edmund, Thank you for your review of our newly opened Banyan Tree resort and please accept our sincere apologies for the shortfalls in service and any discomfort caused. At Banyan Tree Kuala Lumpur we pride ourselves in exceeding guests’ expectations and reading that we have not delivered on that during your stay saddens us, hence we are constantly ensuring that reoccurrences of such scenarios do not happen by retraining or hardware reworks. We truly value the opinions of our guests which we will act upon and hope that this will not prevent you from returning to our urban resort in the near future. Best Regards, Anders, General Manager
    Responded September 19, 2018
    Banyan Tree Kuala Lumpur
    9.6
    Exceptional
    Shahreil from Singapore
    Couple
    Signature Sky Retreat - King
    Stayed 2 nights in November 2018
    Love This Hotel”
    A different concept from the normal Banyan Tree chain. This hotel is simply wonderful!
    Reviewed February 07, 2019
    Dear Shahrell, Thank you for sharing a great caption in Agoda.com. We are flattered you enjoyed your stay with Banyan Tree Kuala Lumpur and we look forward to welcome you back to our urban resort in a foreseeable future. Best regards, Anders General Manager
    Responded February 12, 2019
    Banyan Tree Kuala Lumpur
    10.0
    Exceptional
    MOHAMMAD from Singapore
    Family with young children
    Banyan Retreat - King
    Stayed 2 nights in September 2018
    Exceptional”
    Amazing stay here.Beyond words.Literally lift up the standard of hotel i am staying.Right from ur lobby till ur room stop service from guests was amazing.The managers in black suit was friendly and smiling.The breakfast area staffs was always smiling and approachable.They treat us with so much warmth.Always greeting with a signature style.Banyan is truly incredible.I will revisit again. our room was 5511 during our stay from 1sept till 3rd sept.Id like to personally thanked the guy who checked us in.i had forgotten his name.He is incredibly humble.We were tired from airport and he gets us seated and prepare a drink and does everything at our comfort.Amazing amazing banyan.Location was awesome and spotlessly clean.😍😍😍😍
    Reviewed September 05, 2018
    9.6
    Exceptional
    Kenneth from Philippines
    Solo traveler
    Signature Banyan Retreat - King
    Stayed 1 night in August 2018
    Superb”
    Stayed here for one night as I needed time to chill & see the Petronas Towers’ great view from afar. The staff were courteous, alert, & always ready to help. They let me check-in at 12nn (standard check-in time is at 3pm). The room was so spacious, it has a bathtub with a view of the city, the rain shower was awesome (it has 4 different features to use), the vanity mirror in the bathroom was humongous, the toilet seat is automatic — it opens/closes on its own, it has automatic bidet (not sure what it’s called), and dryer. They serve their signature essential oils scent between 6pm-9pm, however, I didn’t have the chance to experience it because they did not serve it (maybe I was outside when they went to my room). Gym was small — it has 2 treadmills, & few lifting machines. Infinity pool at the 53rd floor has a great view of Petronas Breakfast was okay, it was delicious. They serve Malaysian food & some western food. To sum it up, it was memorable.
    Reviewed August 30, 2018
    Dear Kenneth, Thank you for choosing the Banyan Tree Kuala Lumpur during your recent visit and for taking the time to share such wonderful comments. We are happy to read that you enjoyed your Banyan Tree experience and hearing that the service from our associates, the rooms, the rain shower as well as the facilities were up to your expectation, which we take great pride in. We are also grateful for the time you took out of your day to recognize our friendly associates. Thank you once again and I will be sure to pass your comments along to our entire team. Best Regards, Anders, General Manager
    Responded September 13, 2018
    Banyan Tree Kuala Lumpur
    9.2
    Exceptional
    Alvin from Indonesia
    Group
    Signature Banyan Retreat - Twin
    Stayed 1 night in August 2018
    New modern design hotel in the heart of KL... one of the best choice in KL”
    Design is very new... love the minimalist design... located on high floor 53-58 floor... Very nice view from the room... Location is great, just steps away from Pavilion and Bukit Bintang... The level of service is good, but doesnt impress me so much... hope they can improve on it... All in all, one of the best hotel choice in KL..
    Reviewed August 19, 2018
    Dear Alvin, Thank you for outlining your experiences on your previous visit at our newest Banyan Tree Resort. Your feedback and that of all our guests, especially at this crucial time for us, is vital to continuously improve on our offerings. We would like to apologise for certain lapses in quality from our side and I can assure you that we are continuously retraining our associates and improving our hardware to prevent reoccurrences. We are hopeful you will accept our apologies and hope that we have a second chance to show you what our true hospitality experience would be like. Best Regards, Anders, General Manager
    Responded September 03, 2018
    Banyan Tree Kuala Lumpur
    10.0
    Exceptional
    Fitri from Malaysia
    Couple
    Banyan Retreat - King
    Stayed 1 night in July 2018
    Must bring your loved one here”
    The nearest Hotel to Kl best mall Pavilion Mall. The only hotel in Kl that has a HUGE bathtub overlooking the city on their basic room! Its not just a stay its an experience! Even if you're from Kl dont hesitate to choose this hotel for a staycation You pretty much have amazing view everywhere, from breakfast on the high floor overlooking klcc and kl tower, to the pool and even the rooftop bar at Vertigo
    Reviewed July 19, 2018
    Dear Fitri, Thank you for choosing our newly opened Banyan Tree resort to celebrate your wife’s birthday. We are delighted to read that both you and your wife enjoyed your Banyan Tree experience. Knowing that the facilities, the remarkable view as well as the highest hotel rooftap bar, Vertigo were up to your expectations are something we take great pride in. We thank you once again for choosing us to be part of the celebration and we are looking forward to welcoming both of you back for many more joyous occasions. Best regards, Anders General Manager
    Responded October 08, 2018
    Banyan Tree Kuala Lumpur
    6.8
    Good
    Ng from Malaysia
    Couple
    Sky Suite
    Stayed 1 night in August 2018
    Good location and nice rooftop bar and great view from swimming pool. ”
    New Hotel Good location and very nice rooftop bar and great view from swimming pool. i'm really appreciated they had been well decorated for my birthday celebration, The downside were the auto curtain was non-stop making annoying and it was sometimes open and closed by itself !!! what a horrible experienced i had during midnite and chinese "ghost month". lastly the worst thing was the hotel staff came in to my room without notice and ring the bell and saw me during my shower !!! what a unprofessional staff and ridiculous !!! really sad about this matter.
    Reviewed September 27, 2018
    Dear Ng, Firstly, we would like to wish you a Happy Birthday and thank you for choosing us as your preferred urban resort to celebrate this special occasion. While we are delighted to hear that you appreciated the birthday decoration, the location as well as the view, it is with regret to learn of the inconvenience that you have encountered during your stay with us. At Banyan Tree Kuala Lumpur we pride ourselves in exceeding guests’ expectations and reading that we have not delivered on that during your stay saddens us, hence we are constantly ensuring that reoccurrences of such scenarios do not happen by retraining or hardware reworks. Again, our deepest apologies for your experience and we do hope we will have the opportunity to welcome you back to our property on many future occasions. Best Regards, Anders General Manager
    Show more
    Banyan Tree Kuala Lumpur
    4.4
    Wee from Malaysia
    Couple
    Sky Suite
    Stayed 1 night in September 2018
    Not worth the price at all. ”
    Pros Location, view, complimentary parking, coffee machine in room. Cons Lousy service, indifferent staff, clueless workers, very limited breakfast spread. I'd recommend anyone looking for a good time to avoid this hotel. Majestic would be much cheaper & will involve less hand wringing
    Reviewed September 20, 2018
    Dear Wee, Thank you for taking the time to detail your review during your recent stay with Banyan Tree Kuala Lumpur. At Banyan Tree Kuala Lumpur we pride ourselves in exceeding guests’ expectations and reading that we have not delivered on that during your time saddens us. We would like to apologise for certain lapses in quality from our side and we can assure you that we are continuously retraining our associates to prevent reoccurrences. We are also working hard to improve our breakfast experience and rest assured we will continue to aim to improve for your next visit. Thank you again for reviewing us, Wee. We are hopeful you will accept our apologies and hope that we have a second chance to show you what our true hospitality experience would be like. Best Regards, Anders General Manager
    Responded September 25, 2018
    Banyan Tree Kuala Lumpur
    8.0
    Excellent
    Chun
    Family with young children
    Signature Banyan Retreat - King
    Stayed 1 night in December 2018
    Very good”
    the breakfast can more improve I point the food quality and no more choice.
    Reviewed January 03, 2019
    Dear Chun, Thank you very much for outlining your experiences during your recent visit to Banyan Tree Kuala Lumpur. We regret to learn about your experience regarding our breakfast quality and rest assured that re-occurrences of such scenarios do not happen and areas that need reworking are fixed as soon as possible. We really appreciate your valuable feedback Chun and hope this didn’t hesitate you to visit us again in the near future. Best regards, Juan Carlos Hotel Manager
    Responded January 18, 2019
    Banyan Tree Kuala Lumpur
    8.8
    Excellent
    leow from Malaysia
    Solo traveler
    Sky Suite
    Stayed 1 night in December 2018
    my guest are missing in room , the housekeeping say that was not founded in room ..”
    It was bad mood on it
    Reviewed December 31, 2018
    9.6
    Exceptional
    BOON from Malaysia
    Family with young children
    Banyan Retreat - King
    Stayed 1 night in December 2018
    Great hospitality”
    Very nice hotel and great location, direct link bridge to pavillion
    Reviewed December 17, 2018
    Dear BOON, Thank you for penning down a great caption in Agoda.com. We are glad you enjoyed our central location as well as the facilities during your stay with Banyan Tree Kuala Lumpur and we are looking forward to your many returns. Best regards, Anders General Manager
    Responded December 31, 2018
    Banyan Tree Kuala Lumpur
    8.0
    Excellent
    TEO from Malaysia
    Couple
    Signature Banyan Retreat - King
    Stayed 1 night in December 2018
    very nice hotel”
    very nice hotel and good location.only the breafast is normal and the waiter is not enough
    Reviewed December 12, 2018
    Dear TEO, Thank you for your recommendation in Agoda.com specifically on our ideal location however we are also would like to apologize on the shortcomings that you have encountered during breakfast. Kindly rest assured, we are working hard to improve the experience in your next visit. It is an honor and delight to read your observations, TEO. Thank you again for being our guest and we look forward to welcome you back to our urban resort in a foreseeable future. Best regards, Anders General Manager
    Responded December 28, 2018
    Banyan Tree Kuala Lumpur
    9.6
    Exceptional
    Su from Malaysia
    Couple
    Signature Sky Retreat - King
    Stayed 1 night in November 2018
    Great place - very spa and zen like rooms”
    Service is impeccable, private and this is a low density hotel. Rooms are amazing! especially the showers
    Reviewed December 08, 2018
    Dear Su, Thank you for your recommendation in Agoda during your previous stay at our newly opened Banyan Tree resort. We are delighted to read your positive comments specifically on our services as well as the bathroom showers and we will definitely share your generous words to the entire team. It's rewarding to know that we met your expectations Su, thank you again for staying with us and we hope to continue to be your preferred urban resort for many more years. Best Regards, Anders General Manager
    Responded December 18, 2018
    Banyan Tree Kuala Lumpur
    5.2
    Joon from Malaysia
    Couple
    Banyan Retreat - King
    Stayed 1 night in July 2018
    Significantly overrated Banyan Tree proposition.”
    1) Despite one week in operations, room was dusty. Bad for guests who have sinus problem. 2) Quality of toiletries and amenities was poor. The shampoo and shower gel contained overpowering fragrance. 3) Quality of essential oil was absolutely disappointing. The service desk guy thought I was joking when I told him I would have poured half a bottle of that kind of poor quality essential oil into the burner in order to get the right effect. 4) Breakfast buffet spread was pathetically limited. The only hot / warm dish was Nasi Lemak. 5) The team was enthusiastic and friendly but lacks experience and vintage. 6) Wish to thank Nishant for securing a reservation at Horizon notwithstanding the poor online reservation system which was highly unacceptable for a Banyan Tree property.
    Reviewed July 09, 2018
    123
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    Banyan Tree Kuala Lumpur
    |Exceptional 9.0
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Raja Chulan Monorail Station is within 0.35 km