Travelling to Macau SAR, China? Read all updated requirements before you book.
Exterior view, Banyan Tree Macau in Macau
Cotai Pool Suite King - Room plan, Banyan Tree Macau in Macau
a hotel lobby filled with lots of tables and umbrellas, Banyan Tree Macau in Macau
Swimming pool [outdoor], Banyan Tree Macau in Macau
Swimming pool [outdoor], Banyan Tree Macau in Macau
Swimming pool, Banyan Tree Macau in Macau
a collage of photos of a woman in a bikini, Banyan Tree Macau in Macau

Removed from saved list

9

Exceptional

3,669 reviews

3,669 reviews

Housekeeping16
Swimming Pool15
Breakfast8
See map
See map

8.9

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Casino Grand Waldo

80 m

Galaxy Macau Building

110 m

China Rouge Private Club

240 m

UA Cinema Galaxy Macau

330 m

Galaxy Grand Resort Deck

330 m

Popular landmarks
Casino at Venetian Macao

800 m

Macau Tower Convention & Entertainment Centre

3.8 km

Macao Museum

4.5 km

Grand Lisboa Casino

4.7 km

A-Ma Temple

4.7 km

Closest landmarks
Kiang Wu Hospital Taipa Clinic

320 m

Museum of Taipa & Coloane History

490 m

Si Toi

500 m

Old Taipa Tavern

510 m

Stadium Station

570 m

Banyan Tree Macau

Avenida Marginal Flor de Lotus, Cotai, Macau, Macau SAR, China - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

320 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Spa

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Macau every 1 minutes on Agoda.com
Value for money8.4
Distance to city center1 km
Location rating8.9
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport2.7 km

Rooms available at Banyan Tree Macau

Exceptional
Room comfort & quality

9.3

Cotai Pool Suite King
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Cotai Resort View Suite with King Bed and Pool
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Cotai Pool Suite Twin
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Cotai Resort View Suite with Twin Bed and Pool
...
  • Room size: 100 m²/1076 ft²
  • Non-smoking
  • 2 queen beds & 1 sofa bed
Enter dates to see prices
Cotai Pool Suite Twin - Resort View
...
  • Room size: 100 m²/1076 ft²
  • River view
  • 2 double beds
Enter dates to see prices
Cotai Pool King Suite with Extra Bed
...
  • Room size: 100 m²/1076 ft²
  • Shower
  • 1 king bed and 1 single bed
Enter dates to see prices
Cotai Pool Suite with Resort View
...
  • Room size: 100 m²/1076 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Signature Pool Suite
...
  • Room size: 160 m²/1722 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Cotai Pool Suite
...
  • Room size: 100 m²/1076 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Cotai Pool King Suite with Resort View
...
  • Room size: 100 m²/1076 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Banyan Tree Macau?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Banyan Tree Macau?

Banyan Tree Macau is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 575 HKD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Banyan Tree Macau also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Banyan Tree Macau has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease.

Is breakfast offered at Banyan Tree Macau?

Western breakfast is available for guests. There's an additional charge of 305.8 HKD for adults and 137 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Banyan Tree Macau?

Banyan Tree Macau features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Banyan Tree Macau?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Banyan Tree Macau. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

Can business events be hosted at Banyan Tree Macau?

On-site venues and convenient event services make Banyan Tree Macau an ideal choice for hosting events such as seminars, conferences and meetings. The 3 venues can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Banyan Tree Macau?

Banyan Tree Macau does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Banyan Tree Macau?

Cotai West Station is the closest train, metro, or bus station, about 730 m away from Banyan Tree Macau.

What restaurants are nearby Banyan Tree Macau?

Banyan Tree Macau is located in Cotai, famous for good restaurants such as Le Buffet, Urban Kitchen and Spotlight.

What popular shopping places are close to Banyan Tree Macau?

Banyan Tree Macau is located in Cotai area which features shopping places such as Fortune Diamond (Galaxy Macau), DFS Garlleria and The Shoppes at Cotai Sands Central.

What are popular attractions near Banyan Tree Macau?

Banyan Tree Macau is located in Cotai area, which is famous for attractions such as Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

See map

Explore the neighborhood

What people love about Banyan Tree Macau

  • 9.6

    Exceptional
    Staff 

    "Best hotel room, staff and cleanliness."

    Chan

    |

    June 2, 2022

  • 10

    Exceptional
    Staff 

    "Staff was attentive and facilities overall was very clean."

    Heiwai

    |

    April 17, 2022

  • 10

    Exceptional
    Staff 

    "Nice staffs and great location."

    CHUN

    |

    March 19, 2020

Property ranking|Compared to 96 Macau properties
See all rankings
Room comfort score
9.3/10
Service score
9.4/10
Overall score
9/10
Couples review score
9/10
Better than
97
%
of Macau properties
Better than
95
%
of Macau properties
Better than
94
%
of Macau properties
Better than
94
%
of Macau properties
Overall rating:

9

Exceptional
3,669 reviews
Cleanliness
9.3
Facilities
9.3
Location
8.9
Read all reviews >
What travelers say they love:
Great stay here and breakfast was amazing with view.
Han from Australia
Family with young children
More about Banyan Tree Macau

More about Banyan Tree Macau

Banyan Tree Macau

Wake up to a magical day and enjoy all that Macau offers with a stay at Banyan Tree Macau. Sampling the authentic culture of Macau is easy with a stay at Banyan Tree Macau, just 5.4 km from Ruins of St. Paul's.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Macau.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Banyan Tree Macau include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar and casino.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Banyan Tree Macau. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Banyan Tree Macau. Try your hand at gambling at Casino at Venetian Macao located 790 m away, where various casino games are available.


Reasons to stay here

Past guests rate facilities here higher than 96% of the city's accommodation.
This hotel's food and dining score higher than 96% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Swimming Pool

223 mentions

Breakfast

55 mentions

Food & Dining

24 mentions

Housekeeping

24 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water park
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Refrigerator
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Belon ( Signature Grill with Premium Seafood with breath-taking panoramic views over Cotai )
  • Cuisine: Seafood
  • Menu: Buffet
Saffron
  • Cuisine: Thai
  • Menu: Buffet, A-la-carte
Cabana
  • Cuisine: International
  • Menu: Buffet
Banyan Lounge
  • Cuisine: International
  • Menu: Buffet

Location

Avenida Marginal Flor de Lotus, Cotai, Macau, Macau SAR, China
Excellent
Location

8.9

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    2.7 km 9 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    24.1 km
Public transportation
  • Pai Kok Station
    290 m
  • Stadium Station
    570 m
Hospital or clinic
  • Kiang Wu Hospital Taipa Clinic
    320 m 8 min walk
Convenience store
  • 7 Eleven
    120 m 4 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    800 m
  • Macau Tower Convention & Entertainment Centre
    3.8 km
  • Macao Museum
    4.5 km
  • Grand Lisboa Casino
    4.7 km
  • A-Ma Temple
    4.7 km
  • St. Dominic's Church
    4.8 km
  • Senado Square
    5.1 km
  • Historic Centre of Macau
    5.1 km
  • Monte Forte (Fortaleza do Monte)
    5.4 km
  • Ruins of St. Paul's
    5.5 km
Nearby landmarks
  • Casino Grand Waldo
    80 m
  • Galaxy Macau Building
    110 m
  • China Rouge Private Club
    240 m
  • Pai Kok Station
    290 m
  • Kiang Wu Hospital Taipa Clinic
    320 m
  • UA Cinema Galaxy Macau
    330 m
  • Galaxy Grand Resort Deck
    330 m
  • The Broadway
    360 m
  • Banyan Tree Spa
    370 m
  • Iao Kei
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Maximum children allowed per room is 2. Any additional child will be charged an extra fee.
  • Guests staying at the property can access the Grand Resort Deck water park for free.
  • According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee575 HKD
  • Distance from city center1 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)305.8 HKD
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors31
  • Number of restaurants3
  • Number of rooms 256
  • Room voltage220
  • Year property opened2011

Property announcements

Limousine service is available at HKD 450 net per car per trip or on hourly basis. Various car types and packages are available for selection. Reservation is required.

Skytop Wave Pool and Skytop Adventure Rapids close at sunset time and are subject to seasonal change and weather condition.

Galaxy Macau Grand Resort Deck will open from 15 Aug 2022, and will be closed for annual maintenance from Nov 2022 until further notice.

All guests are required to complete a health declaration form upon check-in indicating travel history in the last 14 days and personal health condition.

Reviews of Banyan Tree Macau from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities9.3
Location8.9
Room comfort and quality9.3
Service9.3
Value for money8.4
High score for Macau
Rating
9+ Exceptional (1,286)
8-9 Excellent (629)
7-8 Very Good (339)
6-7 Good (77)
<6 Below Expectation (87)
Time of the year
Mar - May (554)
Jun - Aug (628)
Sep - Nov (602)
Dec - Feb (634)

Show reviews that mention 

Showing 2,418 verified guest comments
12345
10.0
Exceptional
nga from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in September 2019

Best hotel stay ever ”

We came here for birthday celebration, the hotel prepared a cake and also a hand written birthday card, which is very heart warming. The room is really big, very tidy and comfy, I really enjoy the stay. When we check in, the front desk asked us to choose the aroma we like and the house keeper will prepare that for us inside the room. It’s the first time for me to stay in banyan tree chain, I like the fragrance the hotel use in the public area very much, relax and not too irritating comparing with the nearby hotels. The live music(I guess it’s Thai music?) in the hotel lobby is great too. While for the room, We joke that u may fall into sleep in everywhere of the room, cause the bed the benches, the pool and even the wooden bath tub are so comfortable. You just don’t want to leave the room after u check in. There’s a coffee machine in the room, but it may take you sometime to read the instruction before using. The shampoo and conditioner is the best among all hotel I stayed, especially great after going to the pool. Much appreciated for the hotels’ care to the environment, including the use of big bottle shampoo and soap instead of single use ones, and the little turtle donation. The grand resort deck isn’t as fun as I though. However, the pool that belongs to banyan tree is really out of my expectation, it’s big and clean and not crowded, great for sun bath and swimming. Overall, I would definitely recommend banyan tree to my friends. Thank you banyan tree again for bringing us such a memorable experience.

Reviewed September 15, 2019

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10.0
Exceptional
PIK from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in February 2019

Super Good”

I do really enjoy stay in this hotel. First of all, I found a good price in Agoda. The room (i think it should be a "flat") was quite large and clean. And there was an aromatic herbs in the room. It was relaxing. Moreover, staff were nice and kind. They were willing to do anything the can. It was a memorable holiday in Banyan Tree Macau.

Reviewed February 28, 2019

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10.0
Exceptional
Eden from Philippines
Couple
Cotai Pool Suite King
Stayed 2 nights in November 2019

Exceptional”

Banyan Tree Hotel is a home away from home. They offer extra mile to hotel guest like giving freebies /wines/cakes on Anniversaries & birthdays. The hotel amenities is superb, Their service is excellent. The front Desk clerk forgot to return my credit card & She right away delivered it to Our room and asked for apology. Their Breakfast is delicious. They have lots of choices, with fresh juices and pastries. Overall rating is excellent. We will surely comeback next time

Reviewed December 02, 2019

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Dear Eden Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded March 08, 2022
Banyan Tree Macau
10.0
Exceptional
Heiwai from Hong Kong SAR, China
Family with young children
Cotai Pool Suite King
Stayed 1 night in April 2022

Great for kids!”

My two daughters enjoyed their time here. The outdoor beach was great but the in-room pool was where they spent most of their day. Staff was attentive and facilities overall was very clean. Would stay here again in the future!

Reviewed April 17, 2022

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Dear Valuable Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded April 19, 2022
Banyan Tree Macau
10.0
Exceptional
Lee from Malaysia
Family with teens
Cotai Pool Suite King
Stayed 1 night in November 2019

Big room and good service”

Receptionist free upgrade my booking to signature room which is more bigger and have a big round dining table. Cleanliness is very good. All staff are always greet us with smiling face and very good and fast response service. Breakfast are great and in-house guest entitle to get 2adults and 2child free ticket to water park. Have fun at water park and swimming pool.

Reviewed November 30, 2019

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Dear Lee Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded March 08, 2022
Banyan Tree Macau
10.0
Exceptional
Ting from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in October 2019

Perfect for birthday celebration ”

This package with set dinner, wine, free upgrade to the largest suite, breakfast, free entry to water park , and birthday cake was superb. Service was best in class. Definitely recommend to couples for birthday/anniversary celebration

Reviewed October 15, 2019

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10.0
Exceptional
Marky from Philippines
Couple
Cotai Pool Suite King
Stayed 1 night in June 2022

birthday suite”

this is my third time in banyan tree but still in love and amazed with the rooms!! plus excellent job to ryan(bellboy)Miguel(front office)and the whole housekeeping team !! very professional and very helpful! i will booked this hotel again soon!!

Reviewed June 10, 2022

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Dear Valuable Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded June 13, 2022
Banyan Tree Macau
10.0
Exceptional
Lee from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in October 2019

Celebrating anniversary ”

The room is extremely clean, room smells great and the service is also great. I had a good day at this hotel.

Reviewed October 29, 2019

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10.0
Exceptional
Leidda from Macau SAR, China
Group
Cotai Pool Suite King
Stayed 1 night in February 2022

Great Staycation Celebration”

Had a wonderful time celebrating with friends. Upon arrival, John gave us a warm welcome, was very accommodating and assisted us with our luggage. During our stay, Robert gave great assistance to our needs.

Reviewed April 17, 2022

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Dear Valuable Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded April 19, 2022
Banyan Tree Macau
10.0
Exceptional
Carlos from Macau SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in November 2020

The pictures don´t lie”

Maybe images are more than a thousand words. But they don´t show you the sensation of being in that room and certainly don´t show you the immense sympathy and efficiency of their staff - they deserve to be well paid. We will return.

Reviewed November 16, 2020

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Dear Valuable Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded December 27, 2021
Banyan Tree Macau
10.0
Exceptional
Sharon from Hong Kong SAR, China
Business traveler
Cotai Pool Suite King
Stayed 1 night in January 2019

Amazing!”

I checked in very late at 10pm and requested for a late check out, the staff told that he could not be able to arrange due to rooms availability but he was so kind to offer an upgrade to me. I’m very pleased for the stay and love the room so much!

Reviewed January 10, 2019

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10.0
Exceptional
Sze from China
Couple
Cotai Pool Suite King
Stayed 1 night in September 2019

Nice staff and well prepared a clean and relax room”

Perfect for couple and so fresh after you stayed here, highly recommend!

Reviewed September 28, 2019

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10.0
Exceptional
Sarah from Macau SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in April 2020

Banyan tree staff and service 100%”

Thank you again for all the staffs in banyan tree, we enjoyed our stay and also enjoyed staffron lunch. We especially want to thank staffs - sasa fajardo, miguel and mori.

Reviewed April 20, 2020

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Dear Sarah Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded March 08, 2022
Banyan Tree Macau
10.0
Exceptional
Sungyeon from South Korea
Family with young children
Cotai Pool Suite King
Stayed 3 nights in September 2019

Was good!!!”

room condition good,service was good, but some of employeers were not good at English so I wasted my time and almost couldn’t get the bus to HK. That was the only dissapointed part

Reviewed September 30, 2019

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10.0
Exceptional
Younah from South Korea
Family with young children
Cotai Pool Suite King
Stayed 3 nights in January 2019

The best hotel”

I wish I stay here again. Staffs are so helpful and there was a gym and no one there so it became my private gym! Thank u.

Reviewed January 27, 2019

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10.0
Exceptional
Jan from Philippines
Couple
Stayed 2 nights in September 2019

One of the best in Macau!”

Superb service! Well appointed rooms. Very nice location. Will stay here again. Highly recommend

Reviewed September 25, 2019

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10.0
Exceptional
Vivienne from Australia
Couple
Cotai Pool Suite King
Stayed 1 night in March 2020

Impeccable service, Great location”

Staff were all spot on & going the extra mile. Super polite & detailed. Highly recommend anyone to stay!

Reviewed March 17, 2020

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Dear Vivienne Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded March 08, 2022
Banyan Tree Macau
10.0
Exceptional
Lina from Macau SAR, China
Couple
Cotai Pool Suite King
Stayed 2 nights in September 2020

Best Hotel in Town”

clean, big room, friendly staff

Reviewed October 07, 2020

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Dear Lina Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded March 08, 2022
Banyan Tree Macau
10.0
Exceptional
Thomas from Macau SAR, China
Family with young children
Cotai Pool Suite King
Stayed 2 nights in November 2020

Banyan suit pool room”

Amazing Clean, spacious, private pool. Can’t wait to return

Reviewed November 30, 2020

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Dear Valuable Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

Responded December 27, 2021
Banyan Tree Macau
10.0
Exceptional
adrian from Indonesia
Couple
Cotai Pool Suite King
Stayed 1 night in January 2019

Best interior”

Love my room with pool, best view and best interior

Reviewed January 29, 2019

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