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Banyan Tree Macau
Banyan Tree Macau
Banyan Tree Macau
Banyan Tree Macau
Banyan Tree Macau
Banyan Tree Macau
Banyan Tree Macau
Removed from saved list

9

Exceptional

3,365 reviews

3,365 reviews

Housekeeping15
Swimming Pool14
Breakfast8

The kids really love the indoor small pool.

Tin
- Jun 18, 2021
Highly rated by guests – 95% would recommend
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Casino at Venetian Macao 800 m
Macau Tower Convention & Entertainment Centre 3.8 km
Macao Museum 4.5 km
Grand Lisboa Casino 4.7 km
A-Ma Temple 4.7 km
St. Dominic's Church 4.8 km
Senado Square 5.1 km
Historic Centre of Macau 5.1 km
Monte Forte (Fortaleza do Monte) 5.4 km
Ruins of St. Paul's 5.5 km
Nearby landmarks
Casino Grand Waldo 80 m
Galaxy Macau Building 110 m
China Rouge Private Club 240 m
Pai Kok Station 290 m
Kiang Wu Hospital Taipa Clinic 320 m
UA Cinema Galaxy Macau 330 m
Galaxy Grand Resort Deck 330 m
The Broadway 360 m
Banyan Tree Spa 370 m
Iao Kei 430 m
Free Wi-Fi

Banyan Tree Macau

Avenida Marginal Flor de Lotus, Cotai, Macau, Macau SAR, China - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 170 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Spa

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Macau every 6 minutes on Agoda.com
Value for money8.4
Distance to city center1 km
Location rating8.9
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport2.7 km

Rooms available at Banyan Tree Macau

Exceptional
Room comfort & quality

9.3

Cotai Pool Suite King
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Cotai Resort View Suite with King Bed and Pool
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Cotai Pool Suite Twin
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Cotai Resort View Suite with Twin Bed and Pool
...
  • Room size: 100 m²/1076 ft²
  • Pool view
  • 2 queen beds & 1 sofa bed
Enter dates to see prices
Cotai Pool Suite Twin - Resort View
...
  • Room size: 100 m²/1076 ft²
  • River view
  • 2 double beds
Enter dates to see prices
Cotai Pool Suite King with MOP700 Dining Credit and MOP800 Welcome Pack
...
  • Room size: 100 m²/1076 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Cotai Pool Suite Twin with MOP700 Dining Credit and MOP800 Welcome Pack
...
  • Room size: 100 m²/1076 ft²
  • River view
  • 2 double beds
Enter dates to see prices
Cotai Pool Suite with Resort View
...
  • Room size: 100 m²/1076 ft²
  • Kitchenette
  • 1 king bed or 2 single beds
Enter dates to see prices
Signature Pool Suite
...
  • Room size: 160 m²/1722 ft²
  • Bathtub
  • 1 king bed
Enter dates to see prices
Spa Sanctuary Suite
...
  • Room size: 120 m²/1292 ft²
  • Bathtub
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Banyan Tree Macau have a hot tub?

A hot tub is one of the facilities available at Banyan Tree Macau.

How much does it cost to stay at Banyan Tree Macau?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Banyan Tree Macau?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Banyan Tree Macau?

Banyan Tree Macau is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 575 MOP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Banyan Tree Macau also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Banyan Tree Macau has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease.

Is breakfast offered at Banyan Tree Macau?

Wake up to a great buffet breakfast at Banyan Tree Macau. There's an additional charge of 300 MOP for adults and 137 MOP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Banyan Tree Macau?

Banyan Tree Macau features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Banyan Tree Macau?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Banyan Tree Macau. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

Can business events be hosted at Banyan Tree Macau?

On-site venues and convenient event services make Banyan Tree Macau an ideal choice for hosting events such as seminars, conferences and meetings. The 3 venues can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Banyan Tree Macau?

Banyan Tree Macau does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Banyan Tree Macau?

Galaxy Macau Inter-Hotel Shuttle Bus Stand is the closest train, metro, or bus station, about 150 m away from Banyan Tree Macau.

What restaurants are nearby Banyan Tree Macau?

Banyan Tree Macau is located in Cotai, famous for good restaurants such as Yoshimori Teppanyaki, Okura 28F Chinese Restaurant and Nagomi.

What popular shopping places are close to Banyan Tree Macau?

Banyan Tree Macau is located in Cotai area which features shopping places such as Fortune Diamond (Galaxy Macau), Sands Mega Brand Sale and San Luca District.

What are popular attractions near Banyan Tree Macau?

Banyan Tree Macau is located in Cotai area, which is famous for attractions such as Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

Show more questions
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Explore the neighborhood

What people love about Banyan Tree Macau

  • 8

    Very good

    "The kids really love the indoor small pool."

    Tin

    |

    June 18, 2021

  • 8.8

    Excellent

    "The room was great."

    Ines

    |

    May 12, 2021

  • 8.8

    Excellent

    "The staff was very friendly and helpful."

    Ines

    |

    May 12, 2021

Property ranking|Compared to 92 Macau properties
See all rankings
Room comfort score
9.3/10
Service score
9.4/10
Overall score
9/10
Cleanliness score
9.3/10
Better than
97
%
of Macau properties
Better than
96
%
of Macau properties
Better than
93
%
of Macau properties
Better than
92
%
of Macau properties
Overall rating:

9

Exceptional
3,159 reviews
Cleanliness
9.3
Facilities
9.3
Location
8.9
Read all reviews >
What travelers say they love:
If you love bathing, you will love the room.
Tam from Portugal
Couple
More about Banyan Tree Macau

More about Banyan Tree Macau

This luxurious venue is the very first high-rise urban resort in Macau and offers an extensive list of leisure facilities and accommodations. Being in the vibrant Cotai City, the resort is merely minutes away from the Macau International Airport, Taipa Ferry Terminal, and Macau Heliport. Banyan Tree Macau is well known as a sanctuary for the senses for visitors to Asia’s premier entertainment and gaming destination. Unique features of this property are their private indoor Relaxation Pools within each suites and the full-sized resort villas set with a private swimming pool that lies within the hotel’s very own garden. With such accommodations and services, Banyan Tree Macau will guarantee you an enjoyable trip in Macau.

Show less
Amenities and facilities
Exceptional
Facilities

9.3

Most talked about facilities

Swimming Pool

223 mentions

Breakfast

56 mentions

Food & Dining

24 mentions

Housekeeping

24 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water park

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Refrigerator
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Belon ( Signature Grill with Premium Seafood with breath-taking panoramic views over Cotai )

  • Cuisine: Seafood
  • Menu: Buffet

Saffron

  • Cuisine: Thai
  • Menu: Buffet, A-la-carte

Cabana

  • Cuisine: International
  • Menu: Buffet

Banyan Lounge

  • Cuisine: International
  • Menu: Buffet
Location
Avenida Marginal Flor de Lotus, Cotai, Macau, Macau SAR, China
Excellent
Location

8.9

Airports

  • Macau International Airport (MFM) - Macau SAR, China
    2.7 km 9 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    24.1 km

Hospital or clinic

  • Kiang Wu Hospital Taipa Clinic
    320 m 8 min walk

Convenience store

  • 7 Eleven
    120 m 4 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Casino at Venetian Macao
    800 m
  • Macau Tower Convention & Entertainment Centre
    3.8 km
  • Macao Museum
    4.5 km
  • Grand Lisboa Casino
    4.7 km
  • A-Ma Temple
    4.7 km
  • St. Dominic's Church
    4.8 km
  • Senado Square
    5.1 km
  • Historic Centre of Macau
    5.1 km
  • Monte Forte (Fortaleza do Monte)
    5.4 km
  • Ruins of St. Paul's
    5.5 km

Nearby landmarks

  • Casino Grand Waldo
    80 m
  • Galaxy Macau Building
    110 m
  • China Rouge Private Club
    240 m
  • Pai Kok Station
    290 m
  • Kiang Wu Hospital Taipa Clinic
    320 m
  • UA Cinema Galaxy Macau
    330 m
  • Galaxy Grand Resort Deck
    330 m
  • The Broadway
    360 m
  • Banyan Tree Spa
    370 m
  • Iao Kei
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Maximum children allowed per room is 2. Any additional child will be charged an extra fee.
  • Guests staying at the property can access the Grand Resort Deck water park for free.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee575 MOP
  • Distance from city center1 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)300 MOP

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors31
  • Number of restaurants3
  • Number of rooms 256
  • Room voltage220
  • Year property opened2011
Property announcements

Limousine service is available at HKD 450 net per car per trip or on hourly basis. Various car types and packages are available for selection. Reservation is required.

Galaxy Macau Grand Resort Deck will be closed for annual maintenance from 15 Nov 2021 until further notice.

Reviews of Banyan Tree Macau from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities9.3
Location8.9
Room comfort and quality9.3
Service9.3
Value for money8.4
High score for Macau
Rating
9+ Exceptional (1,278)
8-9 Excellent (630)
7-8 Very Good (339)
6-7 Good (77)
<6 Below Expectation (87)
Time of the year
Mar - May (552)
Jun - Aug (627)
Sep - Nov (601)
Dec - Feb (631)
Don't miss out!Users are booking a place in Macau every 6 minutes on Agoda.com
All guests (3,159)
All room types
All languages

Show reviews that mention 

Showing 2,411 verified guest comments
12345
9.3
Exceptional
Susana from Singapore
Couple
Cotai Pool Suite King
Stayed 3 nights in October 2013

Best hotel in Macau”

Location, Room (WOW) and Staff

My other half and I stayed last weekend at the Banyan Tree Macau. After running around and seeing other hotels (I'm a travel agent) I think we were staying in the best Macau has to offer. Wow, our room was massive with a long pool that ran the length of the lounge and bedroom. A therapy room with a massive spa tub and in the bathroom a great barral like japanese tub and they even provide the bath salts (filled daily) to relax in the tubs. The bed was comfy and the brekfast was great. The bathroom products are fab and they give you a great little bathroom bag. In terms of location, it's in the newer part of Macau, at the Galaxy Complex(10min from the airport, free shuttle avail). So great for visiting the Venetian and other hotels / shops / resturant at that end. The historic part of macau is over the bridge but they provide free shuttles to take you all over the islands and other hotels so easy to get around. We found most people did not speak great english but the hoel staff are all fine and very easy to understand. They are also so attentive and friendly, thanks for making our stay fab. I would recommned this hotel to anyone who can splash a little cash for a lux stay. Like I said, i am a travel agent and have had the privildge of staying at some of the best hotels in the world and Banyan Tree Macau makes my top 10 list.

Reviewed October 18, 2013

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9.0
Exceptional
Hsiang-Pin from Canada
Couple
Stayed 1 night in July 2012

Amazing and romantic stay.”

Romantic room lighting, complementary birthday cake, complementary internet, private pool/bath, two shower heads, high-tech toilet, spacious room, convenient shuttle service.

We had an amazing and romantic stay at Banyan Tree Macau. The complementary birthday cake was well prepared, the private pool was relaxing, and the complementary shuttle service was very convenient, as it goes to all the tourist areas in Macau. We also didn't know that complementary internet was provided, so we were very happy that we get to stay in touch with our family. About the only 2 minor complaints I can make are: 1. The shuttles are far if you cannot go across the Casino because you have the luggage with you. You'll actually need to walk all the way around the Casino within the Galaxy hotels to reach the shuttles. 2. Our room had poor view out of the window, it was mostly constructions. We believe the room looking towards the resort pool might be nicer. Aside from those minor complaints, we were very happy with our stay, and we will definitely recommend anyone to stay at Banyan Tree Macau as well.

Reviewed July 29, 2012

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10.0
Exceptional
Lesia from Australia
Couple
Cotai Pool Suite King
Stayed 5 nights in September 2013

Our stay was relaxing and fun”

The relaxing ambiance, helpful staff, beautiful room and pool area

My husband and I stayed 5 days at The Banyan Tree Macau. The beauty of the Diamond Lobby impressed us firstly then the efficient check-in process. Our room with the relaxation pool, huge comfortable bed, double shower, round timber bath and lounge area surpassed our expectations. Cleanliness was beyond reproach. The buffet breakfast was first class and all the staff in the hotel were friendly and helpful, cannot praise them enough. The ground floor of the hotel complex is filled with shops, cafes and restaurants, as well as the casino. The pool area caters for beach lovers, pool lovers, sun lovers and children. the huge wave pool was a great hit. Free shuttle buses are offered by the hotel to the Macau city centre, ferry terminals and to all the other hotel/casinos in the area, so getting around is a breeze. Thankyou to all at The Banyan Tree and to Mr Joseph Beck for our personally written welcome card, our stay was magical.

Reviewed October 03, 2013

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9.7
Exceptional
Ka from Hong Kong SAR, China
Couple
Stayed 1 night in December 2011

Perfect Hotel”

Big and sizable bathroom

after a day before we stay in Grand Lisoba, next day we move to Banyan tree. When i get in the room, WOW, big and nice, sure good for couple and honey moon. got a in room small pool, and a big bath, everything is good and nice, but no free drink and no movie (need charge). The service and room is so great, i am sure will stay again when i get any chance to Macau again. But there is only one thing, i really dislike, i think not only me, people who did stay in Banyan Tree Macau, may got the same thing in mind, that is there check in is so late. before i check in, i surf the net and already know, cant got the room on time (3:00PM). but still i check in there around 1:30 pm, just put down the luggage, then i back there around 4:00 PM, room still not available, what??, but i am just one of the mad guest in front of the check in counter, finally we got our room around 4:45 PM, i think the rest of guest just got the room around that time too. so dont plan ur schedule can got the room on time. all in all, i will stay Banyan Tree again

Reviewed December 14, 2011

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10.0
Exceptional
nga from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in September 2019

Best hotel stay ever ”

We came here for birthday celebration, the hotel prepared a cake and also a hand written birthday card, which is very heart warming. The room is really big, very tidy and comfy, I really enjoy the stay. When we check in, the front desk asked us to choose the aroma we like and the house keeper will prepare that for us inside the room. It’s the first time for me to stay in banyan tree chain, I like the fragrance the hotel use in the public area very much, relax and not too irritating comparing with the nearby hotels. The live music(I guess it’s Thai music?) in the hotel lobby is great too. While for the room, We joke that u may fall into sleep in everywhere of the room, cause the bed the benches, the pool and even the wooden bath tub are so comfortable. You just don’t want to leave the room after u check in. There’s a coffee machine in the room, but it may take you sometime to read the instruction before using. The shampoo and conditioner is the best among all hotel I stayed, especially great after going to the pool. Much appreciated for the hotels’ care to the environment, including the use of big bottle shampoo and soap instead of single use ones, and the little turtle donation. The grand resort deck isn’t as fun as I though. However, the pool that belongs to banyan tree is really out of my expectation, it’s big and clean and not crowded, great for sun bath and swimming. Overall, I would definitely recommend banyan tree to my friends. Thank you banyan tree again for bringing us such a memorable experience.

Reviewed September 15, 2019

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9.7
Exceptional
Sinead from Australia
Couple
Cotai Pool Suite King
Stayed 2 nights in June 2013

Must stay location! Fantastic experience”

In room pool, wave pool outside, great service

Myself and my partner stayed at banyan tree for two nights in June. Located in the Galaxy resort the Banyan tree offers amazing views, large rooms and great service. We found the Banyan tree to be very relaxing and much quieter than the rest of the resort so it was great when you wanted to get away from the casinos and relax in your room. We had a small pool located within our room which was amazing. All of the staff we met were very lovely and happy to help with anything you needed. There is a great shuttle bus from the ferry terminal to the hotel as well. This hotel is great for couples or families and has a lovely pool area (with wave pool) and beautiful gardens. The hotel shuttle bus to old Tapia village is great and there are many nice restaurants with local Portugeuse cuisine. Definately the best place to stay while on holiday in Macau.

Reviewed June 15, 2013

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9.0
Exceptional
LIU from Taiwan
Family with young children
Cotai Resort View Suite with Twin Bed and Pool
Stayed 1 night in December 2012

We would definitely return again!!”

In-room swimming pool, spacious room, friendly staff

It's our second time visiting Banyan Tree Macau. Usually, we would like to try different hotels when travelling, but Banyan Tree Macau is one of our favourite hotels that we can't resist revisiting. We just love the space of the room and the warm watered swimming pool inside the room. It's a perfect pool for our 4 months baby to have her very first attempt in swimming. The purpose of this trip was again to celebrate my husband's birthday. Like last year, the hotel kindly offered a complimentary chocolate cake, which is very tasty. Every one of the hotel staffs were professional and very attentive.

Reviewed January 03, 2013

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9.3
Exceptional
Portia from Hong Kong SAR, China
Couple
Cotai Resort View Suite with Twin Bed and Pool
Stayed 2 nights in October 2012

Luxury 5-star hotel with Great Hospitality”

Huge Suite with Modern Design

I'm surprised by the previous two comments regarding the quality of this hotel because to me, Banyan Tree Macau totally lived up to its reputation and exceeded my expectations. In short, the staff was friendly & professional. The suite itself was excellent though I must say the pool's water temperature was a bit cold, but other than that everything else was perfect. Stayed there for two nights and on the 2nd day I went back to the room around 5pm thinking they have completed room service (cleaning) but they came knocking on the door twice to place the clean towels and tidy up other small bits - which wasn't really a concern. My only issue is the water tap running on the pool taking ages to fill up and the noise can be a bit irritating. It stopped once the pool is filled up and it starts up again around 12:30pm for circulation and you cannot turn this off because it's all automated. Other than that, I had a lovely time and wish I can stay longer next time. Will probably try their spa next time though it looks over-priced.

Reviewed October 31, 2012

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10.0
Exceptional
shao from Taiwan
Couple
Cotai Resort View Suite with Twin Bed and Pool
Stayed 1 night in June 2012

The best hotel so far in Macau for us.”

they got best of everything !

i highly suggest banyan tree macau is the best hotel so far in macau!!! 3days 2nights we stay different hotels.. the memory and service is totally different! banyan tree has the best of everything.. cleaning, service, atmosphere, environment, hotel features, great location ...etc.. even the hotel smell ! nice and clean... ! i don't know what else i could say, but next time time when i come back to macau i will defiantly come back to banyan tree, i would also suggest my fds come to banyan tree to experience it!

Reviewed July 02, 2012

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9.0
Exceptional
Denice from Hong Kong SAR, China
Couple
Stayed 1 night in July 2012

Great hotel for a getaway for couples”

huge room, great service, very relaxing

we've heard many good comments on banyan tree macau and came for a getaway weekend. we love the spaciousness of the room - the pool inside was beyond anything you could have expected from a hotel room. in fact, everything in the room is huge. the bed is so large that two people could have slept on it without touching the other all night. the shower room is built for 2 people showering at the same time - 2 separate sets of shower heads and rain showers, and so spacious that you won't be elbowing each other as you scrub. we had 2 small problems in the room during our stay. the first is about the pool. i noted from the previous comments from guests that we might want to have it turned off during the night so that it wouldn't be circulating water (which can be somewhat noisy when you are resting). when we called frontdesk to have that arranged, we were told that a staff had to come up to the room to turn it off, and we couldn't do it ourselves. i would say this is not the most convenient or smart. the second thing is the light switches. it can be a bit of work just to get the lighting right - the spotlights above the bed certainly should be turned off when you are about to rest but there doesn't seem to be any independent light switch just for them. we were trying so hard to adjust the lighting that at some point the fuse jumped. had to wait for the engineer to come by and get it fixed. oh well.

Reviewed July 18, 2012

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9.3
Exceptional
TZE from Singapore
Couple
Stayed 2 nights in June 2012

Great room and spa services”

Spa services were good

my husband and i stayed at banyan tree for 2 nights to celebrate our first year wedding anniversary. we stayed in the cotai king suite. the room was very spacious and it has a relaxation pool in the room. the weather was really bad during our stay so we didn't get to check out the outdoor pool. therefore having a relaxation pool in the room helped! we appreciate that during check in, they told us to give them a call to switch off the relaxation pool before we go to bed. reason being that every hour or so the relaxation pool will start running water and can interrupt your sleep. the only thing my husband didn't like about the room is the bathroom where the walkway between the bathtub and the sink was quite narrow. he kept bumping into the bathtub. other than that we love the room. i have always heard that banyan tree has good spa treatment so i tried it out. i was impressed by the treatment room, very spacious and nicely decorated. the treatment i had was great too.

Reviewed June 21, 2012

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10.0
Exceptional
JUNGWOO from South Korea
Family with young children
Cotai Resort View Suite with Twin Bed and Pool
Stayed 2 nights in July 2012

Lovely Hotel and Kind people”

Spa, Swimming pool, lovely room, great food

I stayed in banyan tree for 2 days. It was very pleasant trip Best part is food. Breakfast buffet was very good. It was the best breakfast buffet i've ever had. And It's swimming pool was great. Big Wave pool, kid pool, they got everything. I stayed in cotai suite. the room was really good. Jacuzzi and small pool was good, and got great view. Room service was satisfied very much. Maybe they got good chef One small problem is Casino. If you want to play, I recommend go to Venesian Casino. When you stayed in banyan tree, galaxy casino is directly connected to the hotel. but it's small. Venesian is located just nearby (only cross 1 street) and they got free shuttle bus. The most Great part of this hotel is very cheap. it's only 350 dollar(HK) for this great service.

Reviewed July 18, 2012

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9.2
Exceptional
Joseph from Australia
Couple
Cotai Pool Suite King
Stayed 1 night in November 2016

25th Anniversary ”

We book Banyan Tree Pool Suite King Room because it is the biggest hotel room in Macau and got upgraded to their signature pool suite. The hotel also provide complimentary cake and wine for our 25th Anniversary which is much appreciated because the other hotel we stay at did nothing for us. The receptionist at the front counter is also very helpful, especially Rebecca and Katrina. The concierge is also very helpful to us, I mention to my wife that I have lost my reading glasses and he immediately offer to call the ferry company and check if they have found my reading glasses. He also provide a lots of venues for our dinning and place of interest... very knowledgeable and helpful ! Too bad, the weather is slight too cool for a swim, otherwise their swimming pool and man made pool would definitely made our stay 110% satisfactory. I would highly recommend this hotel to anyone going to Macau.

Reviewed November 10, 2016

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8.7
Excellent
Poo from Malaysia
Family with teens
Stayed 2 nights in December 2011

Resort style hotel with great rooms”

Spa pool in room

Relatively new resort style hotel. We spent 4 nights in HK before going to Macau. Spent 2 nights at Banyan Tree Macau and had a relaxing time there. The rooms were larger then those in HK and my kids enjoyed having the spa pool in the room. There are too many light switches in the room and took a while to learn how to operate them. All the staff were friendly. I needed to print 2 documents after the business centre was closed but the front desk staff did it for me for free! Concierge was very friendly and helped us with arranging a 6 seater MPV for a 4 hour tour of Macau, since it was our first visit. We didn't get a chance to swim in the wave pool on the 2nd floor as it was quite cold at that time but I can imagine this being a great attraction in the summer. There is also an indoor heated pool on the top floor which is next to a very good gym. The spa was excellent and is highly recommended.

Reviewed January 08, 2012

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9.7
Exceptional
Hanneli from Australia
Couple
Stayed 1 night in December 2011

Best spa and hotel in Macau”

Huge and luxurious rooms. Loved the pool in my lounge room.

We are definitely coming back to stay at the Banyan Tree Macau. The hotel rooms are uber luxurious. The "lap pool" in the lounge room is truly amazing. Perfect for sipping wine/beer in. The japanese hot tub, shower and even the toilet is something worth writing home about. We had the best spa experience as well. We booked the spa a couple of weeks in advance to make sure we could secure a spot for the 4 of us. The spa bed was very comfortable and is heated! Very relaxing. We all had massages and facials and we agreed it was the most professional and wonderful spa experience for us all. The only negative thing to mention is that we had to wait 1.5hrs for the room to become available (we had to wait until 3.30pm).

Reviewed January 05, 2012

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9.3
Exceptional
Then from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in September 2014

Amazing hotel”

comfortable, beautiful, feel like in paradise

i always want to stay at banyan tree macau, but the price are always too high or cant get any free room. this holiday i found a good price and have room finally. the first impression is the staff very gental, they help a lot on introduce the hotel. the room is amazing, with a swiming pool inside the room. the wooden bath tube is great. the toilet is wonderful. i would like to say : pls choose banyan tree.

Reviewed September 10, 2014

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10.0
Exceptional
Yuen from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in January 2013

Amazing facilities and atmosphere”

the mini pool inside the room is very amazed

this is my fifth time to banyan tree hotel. i am so amazed with the service. their staff will come to the room at around 5 to clean up the room again. a very sweet act that they out a empty cup with a bottle of water near the bed. also the mini bar is wonderful. there are different kind of coffee provided for us on the house. the room is very big and comfortable. i also ordered room service. the quality is good and fast delivery to us. we will definitely come back again next month. if you want to spend a romantic moment with your other half, i strongly recommend banyan tree hotel macau.

Reviewed February 26, 2013

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9.0
Exceptional
Helen from Canada
Group
Stayed 1 night in February 2013

Exceptional services, best experience ever”

Room services, room set up

had been to banyan tree macau twice, first time being at cotai strip room and this time at sky villa with few of my girlfriends. the welcome drinks and card from general manager is a surprise for me. room service act efficiently upon request and the follow up call from concierge is well managed. premier service, we had spent whole day staying at the room !

Reviewed March 05, 2013

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9.3
Exceptional
Derek from Hong Kong SAR, China
Couple
Cotai Pool Suite King
Stayed 1 night in June 2013

Ideal for romantic or family”

In-room pool, large room, great breakfast

It was a weekend getaway for my girlfriend's birthday. The Banyan Tree Macau is one of the best hotels in Macau rated by basic facilities. Ours was a standard room in the hotel, which has a room and a lounge and includes an in-room pool. Their staff were very attentive during our check-in and check-out, letting us check out late, and also showed us the way to some of the city's attractions, and let us store our luggage at the hotel whilst we tour the city.

Reviewed June 27, 2013

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10.0
Exceptional
Ip from Hong Kong SAR, China
Couple
Stayed 1 night in January 2012

Excellent hotel in Macau”

The most beautiful one now

banyan tree is the most beautiful hotel in macau now. big hotel room with a good scenic, small swimming pool with warm or cool water where you can swim or take a spa. a big and comfortable bed. the most convinient is that they have a big dinning area which provides different kind of food with a variety of price. therefore, you can pay expensive or cheap price. the traffic is also good where you can take the free shuttle bus to almost everywhere in macau.

Reviewed January 14, 2012

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