Wonderful holiday”

This is the 1st time we have been in Phuket. My boyfriend and I just got 3 days getaway and we chose Banyan Tree to stay for 1 night. Indeed, It's not enough! Banyan Tree is one of my dream in life and that day was unforgettable. We have booked a spa pool villa and the check-in time was 3pm. We arrived early and check-in at 1pm. It was so surprised that they gave us the floral garland, very fresh and aromatic. Before going to the room, we had cold and hot stone facial in the spa. It was so comfortable and relaxed. The beautician's hands are soft and warm. They treated us foot scrub before facial and the snacks and tea after facial. Staffs are all very nice, friendly and proactive. They always ask how we feel, what we need and what else they can do for us. That is what I never encountered in other hotels before. My boyfriend and Banyan Tree gave me a surprise. They decorated the room with roses and a complimentary champagne. The room and the garden is spacious. There is 3 outdoor pools in the villa, private pool, warm bubble pool and the outdoor tub. We love all of them! They also provide us the complimentary afternoon tea which you can choose to enjoy it in cafe or in-villa. We chose in-villa. After we unpacked the luggage, the staffs were already and set up the afternoon tea for us in the garden. We can enjoy the afternoon tea with the lagoon view. Also, I have booked complimentary in-villa massage.It was so great and make us totally relax and peaceful. Thank you so much! We chose Saffron for dinner because both of us love Thai food so much! The restaurant did not let us down. The food is very special and especially delicious. We had grill shrimp pemolo salad, King prawn, salmon rice roll and Tom Yum goong. We are highly recommend the grill shrimp pemolo salad, very juicy and fresh. They also gave us a small souvenir after the meal. After dinner, the hotel gave us another surprise again!! But I'm not try to tell so as I don't know if other gu

Pricey but this is the Best of the Best”

banyan tree phuket is a super high-end resort that provided us a luxurious, very comfortable and tranquil stay with excellent service. the staff was always very attentive and helpful, providing directions to local conveniences, booking and communicating with the taxi cab drivers. we had a wonderful experience here on our honeymoon and really enjoyed our relaxing stay. the rooms are gorgeous and very comfortable, with a private jacuzzi/hot tub in the backyard. the facilities were very clean, the pool was terrific and the resort itself very scenic, with a private beach. staff cleaned our rooms twice a day and we received a 2 for 1 special at the spa. the spa treatment was much more expensive than most of phuket but by american standards, fairly priced for great service received. breakfast buffet was amazing, with all sorts of local and fresh thai foods, vegetables, fruits and juices. despite being a little far (25-30 minutes from the airport by taxi and 45 minutes from patong), we highly recommend banyan to any honeymooners or couples looking for a romantic get-away, nested away from hectic tourist areas but close enough where you still get that exposure. just note that phuket is twice as pricey as other cities so this will not be the cheap thailand getaway you usually hear about.

Traditional Thai Villas in Thai village setting.”

Been many years since I last stayed at Banyan Tree Phuket but stayed here as it was next to Laguna Golf Course. The Villas have the old traditional Thai appeal but after 25 years it shows it’s age. The villas are all still very well maintained but they are now feel smaller and lacking in facilities compared to the newer places like Anantara Vacation Club pool villas. Staff are still great and extremely helpful and try their best to fulfill your needs or questions. Food here is extremely expensive, the sea food buffet dinner at Saffron Banyan Tree is almost twice the price compared to Taurus at AVC. And it’s expensive even compared to Langham’s Melba in Melbourne which has unlimited fresh lobsters, oysters and wagyu beef. For a change you can also order from Chanda Thai Cuisine located at Cherngtalay 0952743386 free delivery for orders over 600B. Don’t get me wrong I do like Banyan tree as it has this very relaxed and quiet rural setting that I’m sure a lot of people will like.

a wonderful vacation staying in Banyan Tree Phuket”

We had a wonderful holiday staying in Banyan Tree Phuket. It is the best location for us to play golf and go for other excursion activities. The massage is relaxing, we did twice during our stay. The service was excellent. We had in-villa BBQ dinner. The food was good and service was excellent. We enjoyed the relaxed and privileged atmosphere. This is highly recommended. The restaurants were of high standard. The Saffron and Tre are worth trying. Food was of high quality and ambience was good. The whole resort was very well maintained.

(Near) faultless”

This was our third stay at Banyan Tree Phuket, which says something in itself; it really is almost perfect. The only let-downs were around room services: cleaning was done very late in the day and some basics such as mosquito repellent weren't replaced. Also, the 'Sands' restaurant listed in the in-room dining guide hasn't existed for a decade, apparently - surely this could be updated? Other than that, this is an outstanding place where the staff will do anything they can to help.

Great location with very friendly staff”

We arrived at Hotel late evening and were greeted by very friendly and helpful check in staff member who stayed with us right up to handing over the room. We were upgraded to a Pool Villa which was a great surprise. Location and Eco friendliness of Resort is excellent. Resort was bigger than I expected the Resort has Villas that are very well equipped and very comfortable. Food was excellent although my challenge is the Buffet starter and Dessert at 1200baht then main from A La carte expensive as we rarely eat both a starter and main. This was the only occasion in my opinion when the Banyan Tree did not flex to customer requirements. On every interaction with the staff they were exceptional and friendly and were true to what my Vision of what the Banyan Tree Brand represented to me.

Fantastic Resort and Facilities at Banyan Tree Phuket. *****”

Words are had to describe the Banyan Tree Resort. With all the world traveling I have had, I must say that I truly enjoyed the facilities and separate private double pool villas. We had approximately 1,500 sq ft over looking our infinity disappearing edge lap pool and hot tub. The master bedroom and bathroom were extremely over the top. We had a 2nd pool that surrounded the Master Bedroom on 4 sides with floor to ceiling windows. Excellent black out drapes so must say ‘I slept like a baby” every night. Our Butler named Pam was a special treat. She was so intuned to our needs and drove us around on her buggy to the beach and to tour the attached sister properties. The food and drinks were good. And the large breakfast buffet which is included was complete and yummy. One morning we had breakfast brought to our Villa “Pool side”. It arrived on tine and was very complete with extra amenities we didn’t expect. I just loved it at Banyan Tree and will return on my next trip to Thailand and stay longer. Thank you for making this a memorable vacation. R Brown.

Wonderful stay in the most beautiful villa ever!”

It was wonderful! We loved it very much. Even our 2 kids aged 5 and 11 months old enjoyed it. We booked a pool villa but we were pleasantly surprised when the hotel upgraded us to a double pool villa facing the lake. The view was stunning - beautiful trees, flowers, peaceful lake. And the villa was so spacious, beautifully landscaped, so lush and green and clean. It had a sofa bed in the tv room that the kids could play during the day and the master bedroom opens to a walk in pool . The best was the heated jacuzzi and the infinity swimming pool facing the lake. We had so much fun swimming! The hotel staff are exceptional. We were disappointed when we found out we missed the ice cream man that went around offering free ice cream from 4-5pm . WE called up to ask and we were so happy when a bucket of ice cream and cones were delivered to our room at 6pm! The staff are very friendly and helpful and polite. We had a wonderful holiday and the best villa we've ever stayed in! THank you so much everyone at Banyan Tree!! :)

Amazing Anniversary”

We spent our 25th Wedding Anniversary here in Banyan Tree Phuket. This was our first trip to Thailand too. Overall experiences were amazing, people are nice and courteous, breakfast contained various selections. The hotel itself is quite far from the city, but if your are looking for quietness and tranquility then it would be a perfect choice. To travel within the hotel there are buggy car for pick up and drop off, or you can use bicycle for duration of your stay.

Very pleasant facilities, not up to par staff”

Yes, it is Banyan Tree, and it is up to its name, I mean almost. Everything was fantastic and wonderful. However some staff members were not so great. Most staff were simply the best, but a few here and there (from restaurants to lobby) were not. Nonetheless, I highly recommend Banyan Tree Phuket, because overall value was great to our family.

True Luxury”

FANTASTIC , I read a few reviews saying that this hotel needs renovation. We'll let me say. Yes, you can see some age in the resort. However, in my opinion that is what gives this particular resort the character that it has. This is a true luxury. Being in the luxury vacation rental business myself I know when it's time to update beds, chairs, sofas, etc. However,this is not the case IMO. I did see some top quality furnishings with a couple of marks and scratches but this is what gives fine teak and Mohagony wood it's character. I stayed in a pool suite and the only fault that I could find is that I had to leave. The breakfast was truly phenomenal , the grounds are breathtaking, the staff is amazing and professional. This resort is everything you expect as a "FIVE" STAR" rated resort. I will be returning in two years and this time will do my entire Phuket trip at the Bayan Tree. I stayed at another hotel before moving to the BayanTree and it was great but in no comparison by far to the Bayan Tree. My husband and I wanted to kick ourselves for not doing the entire stay here. Thank you so much again Bayan Tree for the lovely bottle of champagne and elephant candle holder gift for our 5th anniversary. You put the word luxury in its right category . We will see you soon in two years.

One word - Superb”

You will fell in love with this place once you step your right (or left) foot on their ground. "Friendly staff" is not enough to describe their staff and the whole "staying" experience is a bliss. it IS expensive, but again, I would still say it's value for money. Some might think the place is a "little bit" worn out/old with that price while there are so many newer hotels. But then, "Banyan tree" still live up to the standard to compensate the "old" side. One small thing to note though, I was staying in the pool villa, and the bed was "lower" then the floor. I like this design but the drawback is, it was quite "dirty" around the area of the bed and the floor (you might need to look at the photo to understand their bed for pool villa), and there was a slight "ant" problem so I can find one or two ants on my bed sometimes. But overall, I still would highly recommend this hotel for couples for a romantic getaway.

Romantic and unforgettable”

Our honeymoon was unforgettable and thanks to banyan tree phuket. We were welcomed by the receptionist as she gave us the welcome bracelet and welcome drink. She escorted us to our room and our room was amazing. Jacuzzi was already served for us to dip in. The bed, so comfy. We just enjoyed our time there. Will def go back there

Impressive trip”

Banyan Tree gave us a very impressive moment during our stay at the hotel. The hotel staffs took care us very good. Since it was our anniversary, we requested the hotel to arrange our room for the special trip and they did it memorable with small gifts and Prosecco. The food here were very delicious, we had a chance to have breakfast, lunch and dinner here at this hotel, they all are excellent!!! Thank you Banyan Tree for giving us an another memorable anniversary.

wonderful”

I've stayed in various Banyan Tree all over Asia and it's one the favourite hotel chains in this part of the world. Wonderful villas, very well maintained and thoroughly cleaned, very attentive and polite staff, good breakfast, nice spa. The only downside would be relatively quiet area that the hotel is situated, so it might be hard to find your place for dinner outside the hotel. Nevertheless, a short cab ride will change the situation. Highly recommended for honeymooners and any couples. Totally worth the price.

Excellent Long Weekend!”

We just spent 4 nights at The Banyan Tree, Phuket. It was an amazing experience. The resort is gorgeous and right across the street from a beautiful beach. The staff is fabulously attentive, and the villas are absolutely terrific!

A Touch of Luxury”

as i traveled to thailand, i chose to stay in one of the best hotel known for its beautiful and cozy atmosphere, banyan tree resort. its strategic location with gorgeous room views attracted me and my companion to stay in this resort. within short-driving time, i managed to reach this hotel. as i entered the hotel, i was amazed with the warmth and cozy feeling of the hotel. spacious and tidy room with beautiful view, also the choice of traditional cuisine in the dining area caught our eyes. the choice of tremendous spa facilities in this hotel were one of the kind and it was a perfect place to relieve my tires.

Relaxing, romantic , memorable honeymoon”

We stayed at the sanctuary villa which has 2 bedroom plenty of room for us two, the pool and jacuzzi was great as it is not too cool to swim in the morning n at night, the villa amenities was very impressive with complimentary pouch bag and beach slippers. The spa!!was the creme de la creme of our stayed there, a must do then you stay at Banyan tree, We got the couple massage n its was amazing !! The complimentary breakfast was good they have huge variety from international to asian we love the The choice of having HALAL meat (thank god) .. The only downside of our stay was the charges of private van is quite expensive as they charge per hour, so if you want to go to Fantasy island or simon Cabaret show u better of taking outside taxi, there's one near canal village which operate by 'mafia' but its safe (we got back in one piece)

Ostentatious villas with attentive service”

the banyan tree is a prestigous group of hotels and this is one of their signature properties. our stay was delightful with a wonderful villa, adjacent to both the lagoon and beach, with private pool and plenty of space. whilst calling for and hopping on-and-off of the eletric buggies can be a touch tedious (bicycles are available too), this is a small price to pay for being able to wallow in spacious surroundings. the only negative from our visit was the over-hyped excursions, sold through the laguna concesion in the foyer. these did not live up to expectations (even more irritating when we were told an hour before departure for an early-morning visit that it was already fully-booked) and tainted the hotel by association.

Casually upscale resort in a good location”

We enjoyed our stay at the Banyan Tree. Upon check-in, we were immediately upgraded to a double bedroom private pool villa. It seems this must be common practice for first time guests, and that's okay with us! We arrived around noon, three hours before check-in and our villa wasn't ready. They showed us to the pool bar to have lunch and by the time we were done a villa was ready. The resort is fairly spread out, so they offer a buggy (golf cart) service to transport you. They were very efficient; we never had to wait more than 5 minutes. We hardly ever saw other guests, except at meal times as most people seemed to prefer using their private villa pools. Several days we were alone on the beach for hours, with the occasional three or four other people. The pools were also very nice and the water perfect. The pools didn't smell chlorinated but the water was so clear and the temperature perfect. They are also very large pools and there is even one that is adults only - a nice quiet space, though very few children were at the resort. The spa was the best spa experience I've ever had. We got the 2 hour scrub & massage package - fanstastic. The staff was very friendly and helpful. The only negative we found were the restaurants. Limited options and the available options were so expensive! We often paid $30 just for a lunch for two people. This was opposite of our time in Bangkok where we could get lunch for less than $15 (two meals & sodas). The breakfast buffet was decent and included in our room price. We were in Phuket in the off-season (read: monsoon) and we only experienced one day of constant rain. For the most part, it rained in the early morning or late evening, which did not hamper our plans at all. Some travelers have said this resort is not 5 star. It is an older 5 star in need of updates. They are working on it & I'm sure in a few years it will be up to 21st century standards. Currently it is a comfortable 4 star as we judge hotels.