Banyan Tree Phuket
Banyan Tree Phuket
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9.2
Exceptional

"Our favourite place to stay in Phuket"

William

|

April 17, 2018

Banyan Pool Villa - Guestroom Banyan Tree Phuket
Banyan Pool Villa - Guestroom
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Interior view Banyan Tree Phuket
Interior view
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Interior view Banyan Tree Phuket
Interior view
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Swimming pool [outdoor] Banyan Tree Phuket
Swimming pool [outdoor]
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See map Banyan Tree Phuket
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Excellent
Location
8.2
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What guests are saying:
amazing
sut from Hong Kong
Couple
Great experience at this resort. Truly well worth the cost. Staff brilliant and always willing to please. Its nice to come to a resort where everyone goes out of their way to make sure your experience is unforgettable. Will definitely go back.
Wayne from Fiji
Couple
Excellent facility. Staff are exceptionally competent, friendly and helpful.
Stephen from United States
Business traveler
This place is very fantastic and they are very kind and polite. I want go again there.
Nari from Australia
Couple
Simply outstanding
Ankur from India
Family with young children
All positives. Service amazing 10/10 Staff very professional and attentive Food in all restaurants 10/10 Rooms 10/10 Facilities amazing Hotel services never ending Love this place . Not enough words to state how great this resort is in every way.
Diane from Australia
Couple
Great place for couples, the villa was great, the food is very very average for that price range though
Francois from France
Couple
It was perfect vacation for me and my wife, except that it was pouring during the stay. Definitely eagering to revisit some other time.
Jisuk from South Korea
Couple

Banyan Tree Phuket

Excellent location
- 410 meters to the beach
- What's nearby?
Excellent
From 926 reviewsSee what guests said
8.8
/
10
Exceptional service
9.3
Recommended by 94% of guests
Value for money8.3
Distance to city center15 km
Location rating8.2
Nearest airportPhuket International Airport (HKT)
Distance to airport10.8 km
  • Airport transfer

  • 410 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
9.1
Exceptional
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
Grand Two-Bedroom Pool Villa
Grand Two-Bedroom Pool Villa
...
  • Pool view
  • Balcony/terrace
  • 1 king bed & 2 single beds
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Signature Two-Bedroom Pool Villa
Signature Two-Bedroom Pool Villa
...
  • Pool view
  • Balcony/terrace
  • 1 king bed & 2 single beds
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One-Bedroom Villa with Private Double Pool
One-Bedroom Villa with Private Double Pool
...
  • Lagoon view
  • Balcony/terrace
  • 1 king bed & 1 sofa bed
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Spa Villa with Private Pool and Unlimited Massage
Spa Villa with Private Pool and Unlimited Massage
...
  • Lagoon view
  • Balcony/terrace
  • 1 super king bed
Enter dates to see prices
Two-Bedroom Villa with Private Double Pool
Two-Bedroom Villa with Private Double Pool
...
  • Lagoon view
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Three-Bedroom Villa with Private Double Pool
Three-Bedroom Villa with Private Double Pool
...
  • Lagoon view
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
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Banyan Pool Villa
Banyan Pool Villa
...
  • Room size: 170 m²/1830 ft²
  • Garden view
  • 1 king bed
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Villa Grand
Villa Grand
...
  • Room size: 270 m²/2906 ft²
  • Private pool
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Banyan Lagoon Pool Villa
Banyan Lagoon Pool Villa
...
  • Room size: 170 m²/1830 ft²
  • Lagoon view
  • 1 king bed
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Signature Pool Villa
Signature Pool Villa
...
  • Room size: 270 m²/2906 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
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What people love about the property

  • 10.0
    Exceptional

    "Nice , clean & all helpful staffs ."

    man Y.

    |

    May 16, 2016

  • 9.6
    Exceptional

    "Helpful staff, most of them very eager to help."

    Scott T.

    |

    September 26, 2016

  • 8.4
    Excellent

    "Good portion and taste great."

    VICKY

    |

    April 5, 2018

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More about Banyan Tree Phuket

More about Banyan Tree Phuket

9.6
Exceptional

"Staff are exceptionally competent, friendly and helpful."

Stephen

|

May 12, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.2
Exceptional

"Welcome was warm and friendly."

AikWin

|

October 25, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

The property is undergoing renovation from July 1, 2018 to October 31, 2019 (excluding from December 23, 2018 to January 9, 2019). There will be some areas affected by the noise from 09:00 AM to 06:00 PM. During this period, all the outlets and resort facilities will be operated as usual. For further queries, please contact the property directly.

Real reviews from real guests

Agoda Reviews (926)Booking.com Reviews (381)
8.8
/
10
Cleanliness9.0
Facilities8.9
Location8.2
Room comfort and quality9.1
Service9.3
Value for money8.3
Provided by verified guests of Agoda
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All guests (926)
All room types

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Showing 713 verified guest comments
12345
8.4
Excellent
Joan from Singapore
Couple
Signature Pool Villa
Stayed 3 nights in September 2018
Banyan Tree Signature Pool Villa”
Pros: Very good buffet breakfast and customer service. Staffs were friendly and always ready to assist. Good amenities. Cons: There were some mosquitoes in the pool. The Banyan Shop is too expensive for one to shop & buy. The convenience store is quite a distance, thus need to book a transport to get there to buy some tidbits or snacks. It can be a hassle, as it is not within a walking distance.
Reviewed October 21, 2018
9.2
Exceptional
Yuet from Hong Kong
Couple
Signature Two-Bedroom Pool Villa
Stayed 3 nights in September 2018
Exceptional”
Very comfortable stay! The room is big. Staffs are very nice and helpful. But you have to go everywhere by taxi because there is actually nothing nearby.
Reviewed December 29, 2018
10.0
Exceptional
Gregory from United States
Couple
Stayed 3 nights in June 2018
Amazing, true 5 star property”
Amazing from service to facilities, stayed in the spa villa, participated in the wellness experience; everything was true 5 star service from in villa tea service, to in villa massages, to one on one personal training sessions. This was one of the best properties we stayed in during our vacation and would recommend the spa villa experience to anyone looking. In addition the villa was amazing.
Reviewed July 05, 2018
Dear Gregory, Amazing, true 5 star poperty!! Thank you for your testimony and I am glad that we rated highly in every aspects of your stay, thank you for taking the time to review us to express your thoughts and feelings after yoru rejuvenating experience at our wellness retreat at Banyan Tree Spa Sanctuary. We look forward to your return visit for another round of wellness experience or perhaps to experience the premier luxury product of the DoublePool Villas. As for these details for your next booking. Warm regards, Manuel Lang Hotel Manager
Responded July 18, 2018
Banyan Tree Phuket
8.8
Excellent
Kok from United States
Solo traveler
Banyan Pool Villa
Stayed 1 night in June 2018
Epitome of luxurious vacation ”
If you want a quiet, relaxing getaway from the rat race and are willing to part with a handsome sum, you will not be disappointed at Banyan. All rooms are Thai styled villas, and a lot of details have been thought through for the luxury, comfort, privacy and security. It’s a different universe the minute you arrive at the gate where security will scan the vehicle underside and radio the reception of your arrival. You can also get use bicycles during the stay but they do need some maintenance; lights were not working on some. (Although you can’t use them after dark outside be there in 10 mins.) The beach is outside BT but I suspect most folks are sequestered in their villas. There is a shopping area with decent restaurants outside the Laguna where there is also night market on Friday evenings. You willl need transportation to get there.
Reviewed June 16, 2018
Dear Kok, Epitome of luxurious vacation!! Thank you for such a delightful summary and for taking the time. I am glad that we have delivered a true "Sanctuary for the Senses". Glad to learn that you managed to make use of the complimentary bikes to explore the large tranquil vicinity of the resort and thank you for noting on the bikes especially on the lighting issues as the bikes are on ongoing maintenance to ensure they are safe at all times. As regards to the beach which is a short distance from some of our Signature Pool Villas, may get very peaceful most times since the many of the guests would prefer to be in their own private pool in their villa, we do have our recreation team on stand by to ensure our guests are taken care of with cold water and towels. We hope to be able to welcome you back for a longer period to properly enjoy the "Sanctuary for the Senses". Warm regards, Manuel Lang Hotel Manager
Responded July 19, 2018
Banyan Tree Phuket
8.4
Excellent
LIM from Singapore
Couple
Stayed 3 nights in September 2018
Yummy Daily Breakfast Spread”
Enjoyed their daily breakfast spread! Came about 11 yrs ago. Deco are the same. But so much improvement on their breakfast spread. Room was clean. Stayed in their unlimited massage villa. Masseuses Serene & Lydia on our day 2 was our favorite. Very warm & polite staffs Will definitely come back again
Reviewed September 17, 2018
5.6
Simeon from United Kingdom
Family with teens
Banyan Pool Villa
Stayed 1 night in August 2018
Outdated and tired not what is used to be !”
I have been to this hotel on several occasions in the last ten years and it's disappointing to see the steady decline of this once jewel of a hotel. I stopped in the small Banyan Pool Villa and the pool had tiles missing, the garden was not well kept, paint flaking off walls and a general lack of care. Both hand wash dispensers were broken in the bathrooms and the maids / previous guests hair was all over the room. This hotel needs serious investment and has needed this for several years as this has not happened overnight. I have not read the other reviews but I am sure the discerning travellers will all think the same. 3 star hotel now at best, sad to see this happen
Reviewed August 15, 2018
10.0
Exceptional
Wayne from Fiji
Couple
Stayed 4 nights in November 2017
Excellent”
Great experience at this resort. Truly well worth the cost. Staff brilliant and always willing to please. Its nice to come to a resort where everyone goes out of their way to make sure your experience is unforgettable. Will definitely go back.
Reviewed December 03, 2017
8.4
Excellent
Alvin from Hong Kong
Couple
Signature Pool Villa
Stayed 4 nights in November 2017
Will come back again!”
Spent 4 nights at signature pool villa, and found that hotel staff were very attentive to details. Breakfast buffet was of high quality and very delicious! We certainly enjoyed the relaxing and comfy stay at the resort. However, more regular house maintenance was required as we come across water leakage from the roof, shutdown of mirror light in the bathroom and falling-apart-tiles at the bottom of swimming pool.
Reviewed November 29, 2017
9.2
Exceptional
A.Win from Malaysia
Family with young children
Signature Pool Villa
Stayed 1 night in October 2017
Fantastic Resort Stay for The Family”
Welcome was warm and friendly. We got checked in within 10 minutes and the reception was kind and mindful of our needs having 2 toddlers along. Our stay at the Grand Pool Villa was also amazing as the kids absolutely enjoyed the pool attached to the villa. Ordering in room dining was also a breeze but was very disappointed with their Thailand Satay dish as it was just bland chicken meat with an even more tasteless peanut sauce to go with it, but oddly enough the grilled chicken dish was done to perfection in texture and scent. Having the bicycle to move around the resort was nice and convenient as the kids pillion rode in the child seat. Access to the beach was also easy as it was only a less than 5 minute walk from the resort exit. Had dinner at the Watercourt restaurant and it was also good except that the entree dishes were quite salty for our liking to the extent that we could not have more than 3 sips of the soup, but they were fair in taking that soup dish out from the final bill. Appreciated. Thereafter we just requested for the main meals to be done with much less salt and it turned out great, especially the grilled pork dish. They seem to have a great knack for great grilled dishes! Breakfast choice was generous and most importantly very fresh, be it with the cooked dishes to the fruits to its yoghurt! For the price we paid, it was everything we expected! Well worth it!
Reviewed October 25, 2017
Dear AikWin, We were honored serving you and your family Your kind words about the happy stay with us is highly appreciated. Thank you for going into detail in the areas where improvement is required, and it is our hope to serve you better in the future. I am glad to see that you were delighted by our family-oriented amenities and services readily available as well as the personalized service from our team. Moreover, it is pleasing that you liked our pool villa, seaside location and the proximity to the sandy beach. Thank you for your compliment of our breakfast quality, I am glad that our Food and Beverage team attentively ensured your satisfaction, please rest assured that our Culinary team will continue to perfect your dining experience. It is a pleasure to be your preferred family holiday destination and we will welcome the chance to create more enjoyable holidays for you. Sincerely, Sriram Kailasam General Manager
Responded November 02, 2017
Banyan Tree Phuket
8.0
Excellent
King from Hong Kong
Couple
Banyan Pool Villa
Stayed 2 nights in April 2017
Five star price, three star cleanliness”
The environment and facilities are good. Staff are friendly. Breakfast is quite good. Lots of fruit and juices options. However, the cleanliness is so so as many insects inside room. Mosquito and gecko are common inside room. However, bees, beetle and cockroach is found inside room. May be I have a high expectation on this hotel and compare to other hotel the price are higher than other hotel, so i felt a bit disappointed. If you have early check in and late check out, it may not guarantee. As I arrived at hotel 20 mins before their check in time, they ask us to wait until the check in time, very standardise service but not humanely.
Reviewed April 25, 2017
Dear KING, Thank you for the opportunity to be in contact with you as soon as we are aware of your concerns following your visit. We are grateful for your positive remarks and apologize for the areas we failed below par. Unfortunately, we have let you down with insects in the villa. You would have been uncomfortable with these harmless creatures that are normally in the gardens outside. The resort is treated by pest control company on a regular basis and our Executive Housekeeper will look into this. Obviously, we cannot tolerate the presence of a cockroach. Standard check in / check out time are in place to have enough time to clean our rather large pool villas before the next guests. It is definitely not intentional to inconvenience our guests. We are happy to release the villas early subject to availability. I am confident that the issues can be rectified. Please give us another opportunity to restore your confidence. Sincerely, Sriram Kailasam General Manag
Responded July 27, 2017
Banyan Tree Phuket
9.6
Exceptional
Scott from Hong Kong
Family with young children
Grand Two-Bedroom Pool Villa
Stayed 5 nights in September 2016
Worth The Money”
Festival Central and Phuket Town is at least half an hour away -- That's probably the only downside about the hotel. - The hotel is surprisingly kid-friendly. We traveled with our 19-month old son and he had a great time. Lots of kids around during breakfast time but that's probably the only time you see them. - The resort is well maintained compared to some of the other resorts in the area. - The spa is world class. - Large in-villa pool. - Quiet beach, nice sand, but too much wind and waves. - Helpful staff, most of them very eager to help. We felt the resort and the experience was well worth the money.
Reviewed September 26, 2016
8.8
Excellent
so from Hong Kong
Family with teens
Signature Two-Bedroom Pool Villa
Stayed 6 nights in July 2016
Excellent service ”
The villa is spacious , clean and tidy Only improvement area is the lighting Must try the in villa BBQ and the spa treatment Excellent service and place , will definite choose the same brand in future holiday
Reviewed July 29, 2016
8.8
Excellent
Debora from Indonesia
Couple
Signature Pool Villa
Stayed 4 nights in June 2016
Amazing Anniversary”
We spent our 25th Wedding Anniversary here in Banyan Tree Phuket. This was our first trip to Thailand too. Overall experiences were amazing, people are nice and courteous, breakfast contained various selections. The hotel itself is quite far from the city, but if your are looking for quietness and tranquility then it would be a perfect choice. To travel within the hotel there are buggy car for pick up and drop off, or you can use bicycle for duration of your stay.
Reviewed June 28, 2016
10.0
Exceptional
Liu from China
Couple
Signature Pool Villa
Stayed 5 nights in June 2016
Amazing”
We had a signature pool villa, it was amazing !! If you get this category, ask to be in the 700 or otherwise not the one close to the beach but the ones closer to the reception as they are (we believe) newer but still amazing no matter what. Thank you to Celine as well at the reception for making our stay so enjoyable
Reviewed June 25, 2016
10.0
Exceptional
SUNGSU from South Korea
Family with young children
Grand Lagoon Pool Villa
Stayed 3 nights in March 2016
Friendly staff, Beautiful lagoon, Peaceful beach”
Friendly staff, Beautiful lagoon, Peaceful beach
staff is very friendly! room has big pool and big villa, traditional sala. beautiful lagoon, peaceful beach and beach staff give us complimentary water, towel. service level is high grade. i love this resort and hope to visit again.:)
Reviewed March 18, 2016
8.7
Excellent
HO from Hong Kong
Couple
Signature Pool Villa
Stayed 2 nights in May 2015
Fantastic Pool Villa, will come again!!”
Fantastic Pool Villa, Friendly Staff, Nice Food, Great Spa
We stayed in Pool Villa, the pool is big enough to enjoy swimming (that's why not much people in the public pool), the interior design is very Thai style and we love it. The only problem is too many mosquitoes and you cannot avoid the bites. The beach is nice with fine sand, may not able to swim because the big wave. I love the Spa, and this time they have early-bird promotion (10am-2pm). The hotel provide free shuttle bus to Laguna area with different stops, but not much restaurants and attractive. They also have paid shuttle bus to Phuket Town and Patong Beach (40mins) twice a day. But I would prefer to stay in my villa and enjoy!!
Reviewed May 11, 2015
9.3
Exceptional
Rene from Switzerland
Couple
Stayed 5 nights in December 2014
Privacy perfect”
location, staff, villa
perfect stay. Total privacy and very quiet. The pool spa villa was big...mlot of space inside and outside. Very romantic every evening and night. The staff surprised us every night with a romantic present.
Reviewed December 18, 2014
9.7
Exceptional
Marco from Italy
Family with young children
Grand Two-Bedroom Pool Villa
Stayed 5 nights in December 2014
Fantastic Holidays”
Position, Sense of Privacy, Relax
This is a fantastic property, everything was really perfect, from our arrival, the villa, the beach, the food, the staff... Maybe the only thing to improve is the space at the balcony for breakfast, but this is really just a little thing.
Reviewed December 16, 2014
8.0
Excellent
Mark from United States
Couple
Banyan Pool Villa
Stayed 4 nights in October 2014
Amazing and realxing visit !”
Pool, Beach, Grounds & Facility
This was a last minute booking and we were not disappointed, the villa was comfortable showing signs of age and minor disrepair. There was all day construction and renovation under way which were not disclosed until we checked in.The staff were all amazing, food was good but very high priced as expected. I would go back and strongly recommend.
Reviewed October 23, 2014
9.0
Exceptional
MYONGHYUN from South Korea
Couple
Stayed 3 nights in September 2014
Excellent resort for relax purpose ”
Calm place, Good staff performance, Good facility in room and Villa
Stayed 4days and good for relax purpose. but If you prefer to do activity, it may be little bit boring. But for me and my wife, it's quite good for us to do relax. Rainy season but it's much better for us to enjoy Pool swimming. 3days with rain with cloud last day was very shine day. So we can do comparision with Rain and Sun shine. Little rain with clody is much better to spend time in Villa. Half day in Patong city is OK. But living cost is very high like massage(1400THB), Tax fee and so on.
Reviewed September 12, 2014
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