8.8
Excellent
16.3% this month
/10
(1,682 reviews)See what guests said
Breakfast14
Beach9
Housekeeping5
See map
8.3
Excellent
Location rating score
Excellent location - 410 meters to the beach
Parking
FREE
Popular landmarks
Phuket FantaSea 6.09 km
Patong Beach 12.82 km
Bangla Road 13.01 km
Jungceylon Shopping Center 13.27 km
Freedom Beach 15.3 km
Karon Beach 18.54 km
Big Buddha Phuket 20.44 km
Chaithararam Temple (Wat Chalong) 20.73 km
Kata Beach 21.61 km
Nai Harn Beach 25.99 km
Nearby landmarks
Laguna Phuket Golf Club 710 m
Banyan Tree Golf Club 710 m
Bang Tao Beach 960 m
Canal Village Shopping Centre 980 m
Phuket International Horse Club 1.73 km
Oasis Spa Turquoise Cove 1.74 km
Bampot Kitchen & Bar 2 km
Milan Tailor Ltd 2.02 km
Tawai Thai Cooking School 2.09 km
The Frying Kiwi Eatery Bar 2.22 km
Banyan Tree Phuket (SHA Certified)

"Would recommend going to the local town to eat out where there are superb restaurants (Little Paris is truly excellent as is Opera Restaurante)."

Paul - August 21, 2019

Serenity Pool Villa - Balcony/terrace Banyan Tree Phuket (SHA Certified)
Lobby Banyan Tree Phuket (SHA Certified)
Swimming pool [outdoor] Banyan Tree Phuket (SHA Certified)
See all 57 photos
Removed from saved list
5-star Resort
Free Wi-Fi
2018

Banyan Tree Phuket (SHA Certified)

33 Moo 4 Srisoonthorn Road Cherngtalay, Bang Thao, Phuket, Thailand, 83110 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Body thermometer
Daily disinfection in common areas
See all amenities
Preventative Equipment
Free face masks
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
First aid kit
Property highlightsRead all 1,682 reviews
Exceptional service
9.3 rating for service
Exceptional cleanliness
9.1 rating for cleanliness
Exceptional facilities on premise
9.1 facilities on premise
Exceptional comfort
9.1 room quality and comfort

Staff are exceptionally competent, friendly and helpful.

Stephen | May 12, 2017

Excellent facility.

Stephen | May 12, 2017

  • Airport transfer

  • 410 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersPopular destination! Properties in Phuket are being booked every minute!
Value for money8.5
Distance to city center15 km
Location rating8.3
Nearest airportPhuket International Airport (HKT)
Distance to airport10.9 km

Rooms available at Banyan Tree Phuket (SHA Certified)

9.1
Exceptional
Room comfort & quality
Serenity 3-Bedroom Pool Residence
Serenity 3-Bedroom Pool Residence
...
  • Pool view
  • Balcony/terrace
  • 1 double bed and 2 king bed...
Enter dates to see prices
Grand Two-Bedroom Pool Villa
Grand Two-Bedroom Pool Villa
...
  • Pool view
  • Balcony/terrace
  • 1 king bed & 2 single beds
Enter dates to see prices
Two-Bedroom Villa with Private Double Pool
Two-Bedroom Villa with Private Double Pool
...
  • Lagoon view
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Signature Two-Bedroom Pool Villa
Signature Two-Bedroom Pool Villa
...
  • Pool view
  • Balcony/terrace
  • 1 king bed & 2 single beds
Enter dates to see prices
Three-Bedroom Villa with Private Double Pool
Three-Bedroom Villa with Private Double Pool
...
  • Lagoon view
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Wellbeing Pool Villa
Wellbeing Pool Villa
...
  • Room size: 140 m²/1507 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Staycation Offer - Grand 2 Bedroom Pool Villa
Staycation Offer - Grand 2 Bedroom Pool Villa
...
  • Balcony/terrace
  • 2 bathrooms
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Banyan Lagoon Pool Villa
Banyan Lagoon Pool Villa
...
  • Room size: 170 m²/1830 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Banyan Pool Villa
Banyan Pool Villa
...
  • Room size: 170 m²/1830 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Grand Lagoon Pool Villa
Grand Lagoon Pool Villa
...
  • Room size: 270 m²/2906 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Banyan Tree Phuket (SHA Certified)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Banyan Tree Phuket (SHA Certified)?

Banyan Tree Phuket (SHA Certified) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Banyan Tree Phuket (SHA Certified) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Banyan Tree Phuket (SHA Certified) has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Phuket with private transportation, the resort can arrange both taxis or car rental.

What is the smoking policy at Banyan Tree Phuket (SHA Certified)?

Banyan Tree Phuket (SHA Certified) does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Banyan Tree Phuket (SHA Certified)

  • 8.8
    Excellent

    "We are comeback customers and stayed at their signature pool villa for 3 nights."

    Alvin

    |

    December 20, 2019

  • 8.8
    Excellent
    Breakfast

    "Breakfast is always delicious and deserves more time for us to taste and enjoy."

    Alvin

    |

    December 20, 2019

  • 8.8
    Excellent

    "We loved the privacy of our accommodation and the private pool very much."

    Alvin

    |

    December 20, 2019

Property ranking|Compared to 4,505 Phuket properties
See all rankings
Service score
9.3/10
Room comfort score
9.1/10
Cleanliness score
9.1/10
Review score - United States
8.8/10
Better than
98
%
of Phuket properties
Better than
98
%
of Phuket properties
Better than
96
%
of Phuket properties
Better than
95
%
of Phuket properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.8
Excellent
1,682 reviews
Cleanliness
9.1
Facilities
9.1
Location
8.3
Read all reviews >
What travelers say they love:
Amazing stuff Very friendly and service oriented Great break...
Hagit from Israel
Family with young children
More about Banyan Tree Phuket (SHA Certified)

More about Banyan Tree Phuket (SHA Certified)

With true 5-star service and amenities, this property is consistently placed at the top of the list for resorts in Asia and around the world. Part of Laguna Phuket, Asia's first integrated resort, guests have access to five spas, a wedding chapel, 30 restaurants and bars, a world-class golf course, and unlimited family adventure. The resort itself offers six dining venues, including everything from award-winning Thai cuisine to Mediterranean. And before you head back home, it would be a sin to not have tried the services of the much acclaimed spa renowned for its treatments inspired from traditional Asian remedies. With a location and amenities that will make you never want to leave, Banyan Tree Phuket (SHA Certified) promises and delivers the vacation of a lifetime.

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Most talked about facilities

Swimming Pool
39 mentions
Breakfast
23 mentions
Food & Dining
20 mentions
Beach
15 mentions

What they offer

8.8
Excellent
Staff 

"Staff are still great and extremely helpful and try their be..."

Wan H.

|

February 13, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Vegetarian
Vegan
Gluten-free

Restaurants on site

Saffron
Cuisine:Asian, Thai
Menu:Buffet
Watercourt
Cuisine:International
Taihei
Cuisine:Japanese
Menu:Buffet
Banyan Cafe
Cuisine:International, Thai
Lobby Bar
Cuisine:Asian, International, Local
Tre
Cuisine:Asian, International
Sands
Cuisine:American, Grill/BBQ, Mexican
Menu:Buffet
Show more

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Banyan Tree Phuket (SHA Certified) from real guests

Overall rating
8.8
Excellent
From 1682 reviews
9.3Service
9.1Room comfort and quality
9.0Cleanliness
Agoda Reviews (1370)Booking.com Reviews (312)
Rating via Agoda8.8
/
10
Cleanliness9.1
Facilities9.1
Location8.3
Room comfort and quality9.1
Service9.3
Value for money8.5
High score for Phuket
Rating
9+ Exceptional (470)
8-9 Excellent (209)
7-8 Very Good (120)
6-7 Good (45)
<6 Below Expectation (50)
Time of the year
Mar - May (179)
Jun - Aug (283)
Sep - Nov (301)
Dec - Feb (131)
Don't miss out!Popular destination! Properties in Phuket are being booked every minute!
All guests (1370)
All room types
All languages

Show reviews that mention 

Showing 894 verified guest comments
12345
10.0
Exceptional
chui from Hong Kong
Couple
Stayed 1 night in September 2016

Wonderful holiday”

This is the 1st time we have been in Phuket. My boyfriend and I just got 3 days getaway and we chose Banyan Tree to stay for 1 night. Indeed, It's not enough! Banyan Tree is one of my dream in life and that day was unforgettable. We have booked a spa pool villa and the check-in time was 3pm. We arrived early and check-in at 1pm. It was so surprised that they gave us the floral garland, very fresh and aromatic. Before going to the room, we had cold and hot stone facial in the spa. It was so comfortable and relaxed. The beautician's hands are soft and warm. They treated us foot scrub before facial and the snacks and tea after facial. Staffs are all very nice, friendly and proactive. They always ask how we feel, what we need and what else they can do for us. That is what I never encountered in other hotels before. My boyfriend and Banyan Tree gave me a surprise. They decorated the room with roses and a complimentary champagne. The room and the garden is spacious. There is 3 outdoor pools in the villa, private pool, warm bubble pool and the outdoor tub. We love all of them! They also provide us the complimentary afternoon tea which you can choose to enjoy it in cafe or in-villa. We chose in-villa. After we unpacked the luggage, the staffs were already and set up the afternoon tea for us in the garden. We can enjoy the afternoon tea with the lagoon view. Also, I have booked complimentary in-villa massage.It was so great and make us totally relax and peaceful. Thank you so much! We chose Saffron for dinner because both of us love Thai food so much! The restaurant did not let us down. The food is very special and especially delicious. We had grill shrimp pemolo salad, King prawn, salmon rice roll and Tom Yum goong. We are highly recommend the grill shrimp pemolo salad, very juicy and fresh. They also gave us a small souvenir after the meal. After dinner, the hotel gave us another surprise again!! But I'm not try to tell so as I don't know if other gu

Reviewed September 26, 2016
9.3
Exceptional
Michael from United States
Group
Stayed 3 nights in December 2011

Pricey but this is the Best of the Best”

Fantastic service, amazing breakfast buffet, gorgeous resort, private beach

banyan tree phuket is a super high-end resort that provided us a luxurious, very comfortable and tranquil stay with excellent service. the staff was always very attentive and helpful, providing directions to local conveniences, booking and communicating with the taxi cab drivers. we had a wonderful experience here on our honeymoon and really enjoyed our relaxing stay. the rooms are gorgeous and very comfortable, with a private jacuzzi/hot tub in the backyard. the facilities were very clean, the pool was terrific and the resort itself very scenic, with a private beach. staff cleaned our rooms twice a day and we received a 2 for 1 special at the spa. the spa treatment was much more expensive than most of phuket but by american standards, fairly priced for great service received. breakfast buffet was amazing, with all sorts of local and fresh thai foods, vegetables, fruits and juices. despite being a little far (25-30 minutes from the airport by taxi and 45 minutes from patong), we highly recommend banyan to any honeymooners or couples looking for a romantic get-away, nested away from hectic tourist areas but close enough where you still get that exposure. just note that phuket is twice as pricey as other cities so this will not be the cheap thailand getaway you usually hear about.

Reviewed December 24, 2011
9.3
Exceptional
WOO from Hong Kong
Family with young children
Signature Pool Villa
Stayed 5 nights in July 2012

a wonderful vacation staying in Banyan Tree Phuket”

Must try the in-villa BBQ dinner and the Spa

We had a wonderful holiday staying in Banyan Tree Phuket. It is the best location for us to play golf and go for other excursion activities. The massage is relaxing, we did twice during our stay. The service was excellent. We had in-villa BBQ dinner. The food was good and service was excellent. We enjoyed the relaxed and privileged atmosphere. This is highly recommended. The restaurants were of high standard. The Saffron and Tre are worth trying. Food was of high quality and ambience was good. The whole resort was very well maintained.

Reviewed August 05, 2012
10.0
Exceptional
Rita
Group
One-Bedroom Villa with Private Double Pool
Stayed 3 nights in October 2017

Fantastic Resort and Facilities at Banyan Tree Phuket. *****”

Words are had to describe the Banyan Tree Resort. With all the world traveling I have had, I must say that I truly enjoyed the facilities and separate private double pool villas. We had approximately 1,500 sq ft over looking our infinity disappearing edge lap pool and hot tub. The master bedroom and bathroom were extremely over the top. We had a 2nd pool that surrounded the Master Bedroom on 4 sides with floor to ceiling windows. Excellent black out drapes so must say ‘I slept like a baby” every night. Our Butler named Pam was a special treat. She was so intuned to our needs and drove us around on her buggy to the beach and to tour the attached sister properties. The food and drinks were good. And the large breakfast buffet which is included was complete and yummy. One morning we had breakfast brought to our Villa “Pool side”. It arrived on tine and was very complete with extra amenities we didn’t expect. I just loved it at Banyan Tree and will return on my next trip to Thailand and stay longer. Thank you for making this a memorable vacation. R Brown.

Reviewed November 02, 2017

Dear Rita, Thank you for the wonderful comments! We can't wait to welcome you back to Banyan Tree Phuket!

Responded October 08, 2020
Banyan Tree Phuket (SHA Certified)
9.3
Exceptional
Jeremy from United Kingdom
Couple
Banyan Pool Villa
Stayed 3 nights in November 2012

(Near) faultless”

Fantastic resort with a couple of small glitches...

This was our third stay at Banyan Tree Phuket, which says something in itself; it really is almost perfect. The only let-downs were around room services: cleaning was done very late in the day and some basics such as mosquito repellent weren't replaced. Also, the 'Sands' restaurant listed in the in-room dining guide hasn't existed for a decade, apparently - surely this could be updated? Other than that, this is an outstanding place where the staff will do anything they can to help.

Reviewed December 06, 2012
9.0
Exceptional
Paul from United Kingdom
Couple
Banyan Pool Villa
Stayed 5 nights in November 2012

Great location with very friendly staff”

Location and space in resort

We arrived at Hotel late evening and were greeted by very friendly and helpful check in staff member who stayed with us right up to handing over the room. We were upgraded to a Pool Villa which was a great surprise. Location and Eco friendliness of Resort is excellent. Resort was bigger than I expected the Resort has Villas that are very well equipped and very comfortable. Food was excellent although my challenge is the Buffet starter and Dessert at 1200baht then main from A La carte expensive as we rarely eat both a starter and main. This was the only occasion in my opinion when the Banyan Tree did not flex to customer requirements. On every interaction with the staff they were exceptional and friendly and were true to what my Vision of what the Banyan Tree Brand represented to me.

Reviewed November 15, 2012
10.0
Exceptional
Wee from Malaysia
Family with young children
Signature Pool Villa
Stayed 2 nights in February 2015

Wonderful stay in the most beautiful villa ever!”

The location by the beach, villa facing the lake and delicious buffet breakfast

It was wonderful! We loved it very much. Even our 2 kids aged 5 and 11 months old enjoyed it. We booked a pool villa but we were pleasantly surprised when the hotel upgraded us to a double pool villa facing the lake. The view was stunning - beautiful trees, flowers, peaceful lake. And the villa was so spacious, beautifully landscaped, so lush and green and clean. It had a sofa bed in the tv room that the kids could play during the day and the master bedroom opens to a walk in pool . The best was the heated jacuzzi and the infinity swimming pool facing the lake. We had so much fun swimming! The hotel staff are exceptional. We were disappointed when we found out we missed the ice cream man that went around offering free ice cream from 4-5pm . WE called up to ask and we were so happy when a bucket of ice cream and cones were delivered to our room at 6pm! The staff are very friendly and helpful and polite. We had a wonderful holiday and the best villa we've ever stayed in! THank you so much everyone at Banyan Tree!! :)

Reviewed February 22, 2015
9.6
Exceptional
병호
Family with young children
Grand Two-Bedroom Pool Villa
Stayed 2 nights in November 2019

Very pleasant facilities, not up to par staff”

Yes, it is Banyan Tree, and it is up to its name, I mean almost. Everything was fantastic and wonderful. However some staff members were not so great. Most staff were simply the best, but a few here and there (from restaurants to lobby) were not. Nonetheless, I highly recommend Banyan Tree Phuket, because overall value was great to our family.

Reviewed November 06, 2019

Dear 병호, It was a great pleasure to host you recently at Banyan Tree Phuket! I am thrilled that you had a fantastic and wonderful time with us. The team and I are waiting for your return! Warm regards, Sriram Kailasam Area General Manager

Responded November 28, 2019
Banyan Tree Phuket (SHA Certified)
8.8
Excellent
Debora from Indonesia
Couple
Signature Pool Villa
Stayed 4 nights in June 2016

Amazing Anniversary”

We spent our 25th Wedding Anniversary here in Banyan Tree Phuket. This was our first trip to Thailand too. Overall experiences were amazing, people are nice and courteous, breakfast contained various selections. The hotel itself is quite far from the city, but if your are looking for quietness and tranquility then it would be a perfect choice. To travel within the hotel there are buggy car for pick up and drop off, or you can use bicycle for duration of your stay.

Reviewed June 28, 2016
10.0
Exceptional
Candice from United States
Couple
Banyan Pool Villa
Stayed 1 night in July 2014

True Luxury”

Spa Luxury Serenity

FANTASTIC , I read a few reviews saying that this hotel needs renovation. We'll let me say. Yes, you can see some age in the resort. However, in my opinion that is what gives this particular resort the character that it has. This is a true luxury. Being in the luxury vacation rental business myself I know when it's time to update beds, chairs, sofas, etc. However,this is not the case IMO. I did see some top quality furnishings with a couple of marks and scratches but this is what gives fine teak and Mohagony wood it's character. I stayed in a pool suite and the only fault that I could find is that I had to leave. The breakfast was truly phenomenal , the grounds are breathtaking, the staff is amazing and professional. This resort is everything you expect as a "FIVE" STAR" rated resort. I will be returning in two years and this time will do my entire Phuket trip at the Bayan Tree. I stayed at another hotel before moving to the BayanTree and it was great but in no comparison by far to the Bayan Tree. My husband and I wanted to kick ourselves for not doing the entire stay here. Thank you so much again Bayan Tree for the lovely bottle of champagne and elephant candle holder gift for our 5th anniversary. You put the word luxury in its right category . We will see you soon in two years.

Reviewed July 07, 2014
9.7
Exceptional
VERA from Indonesia
Couple
Banyan Pool Villa
Stayed 1 night in September 2014

Romantic and unforgettable”

Food, service, facility

Our honeymoon was unforgettable and thanks to banyan tree phuket. We were welcomed by the receptionist as she gave us the welcome bracelet and welcome drink. She escorted us to our room and our room was amazing. Jacuzzi was already served for us to dip in. The bed, so comfy. We just enjoyed our time there. Will def go back there

Reviewed April 04, 2015
8.7
Excellent
Yim from Hong Kong
Couple
Signature Pool Villa
Stayed 3 nights in November 2013

One word - Superb”

Everything, everything and everything

You will fell in love with this place once you step your right (or left) foot on their ground. "Friendly staff" is not enough to describe their staff and the whole "staying" experience is a bliss. it IS expensive, but again, I would still say it's value for money. Some might think the place is a "little bit" worn out/old with that price while there are so many newer hotels. But then, "Banyan tree" still live up to the standard to compensate the "old" side. One small thing to note though, I was staying in the pool villa, and the bed was "lower" then the floor. I like this design but the drawback is, it was quite "dirty" around the area of the bed and the floor (you might need to look at the photo to understand their bed for pool villa), and there was a slight "ant" problem so I can find one or two ants on my bed sometimes. But overall, I still would highly recommend this hotel for couples for a romantic getaway.

Reviewed November 19, 2013
9.3
Exceptional
ANDREI from Russia
Couple
Signature Pool Villa
Stayed 3 nights in October 2012

wonderful”

fantastic villas

I've stayed in various Banyan Tree all over Asia and it's one the favourite hotel chains in this part of the world. Wonderful villas, very well maintained and thoroughly cleaned, very attentive and polite staff, good breakfast, nice spa. The only downside would be relatively quiet area that the hotel is situated, so it might be hard to find your place for dinner outside the hotel. Nevertheless, a short cab ride will change the situation. Highly recommended for honeymooners and any couples. Totally worth the price.

Reviewed November 01, 2012
9.3
Exceptional
reza from Indonesia
Couple
Banyan Pool Villa
Stayed 2 nights in February 2011

A Touch of Luxury”

luxurious hotel design, cozy rooms, great service, superb view, strategic location

as i traveled to thailand, i chose to stay in one of the best hotel known for its beautiful and cozy atmosphere, banyan tree resort. its strategic location with gorgeous room views attracted me and my companion to stay in this resort. within short-driving time, i managed to reach this hotel. as i entered the hotel, i was amazed with the warmth and cozy feeling of the hotel. spacious and tidy room with beautiful view, also the choice of traditional cuisine in the dining area caught our eyes. the choice of tremendous spa facilities in this hotel were one of the kind and it was a perfect place to relieve my tires.

Reviewed February 25, 2011
10.0
Exceptional
DAYANA from Malaysia
Couple
Stayed 2 nights in September 2013

Relaxing, romantic , memorable honeymoon”

The SPA, private pool, huge villa

We stayed at the sanctuary villa which has 2 bedroom plenty of room for us two, the pool and jacuzzi was great as it is not too cool to swim in the morning n at night, the villa amenities was very impressive with complimentary pouch bag and beach slippers. The spa!!was the creme de la creme of our stayed there, a must do then you stay at Banyan tree, We got the couple massage n its was amazing !! The complimentary breakfast was good they have huge variety from international to asian we love the The choice of having HALAL meat (thank god) .. The only downside of our stay was the charges of private van is quite expensive as they charge per hour, so if you want to go to Fantasy island or simon Cabaret show u better of taking outside taxi, there's one near canal village which operate by 'mafia' but its safe (we got back in one piece)

Reviewed September 26, 2013
9.2
Exceptional
Stacy from Singapore
Couple
Signature Pool Villa
Stayed 4 nights in March 2018

Excellent Long Weekend!”

We just spent 4 nights at The Banyan Tree, Phuket. It was an amazing experience. The resort is gorgeous and right across the street from a beautiful beach. The staff is fabulously attentive, and the villas are absolutely terrific!

Reviewed March 28, 2018

Dear Stacy, Thank you for having selected Banyan Tree Phuket for your holidays and for taking the time to leave us your delightful review. I am glad to read that your long weekend stay was an excellent one from your own private pool villa to the Bang Tao beach and most importantly the genuine sincerity of the staff members. We hope to be able to host you again for another excellent and teriffic stay, perhaps for a longer time at the Banyan Tree Spa Sanctuary or DoublePool Villas. Best regards, Sriram Kailasam General Manager

Responded May 17, 2018
Banyan Tree Phuket (SHA Certified)
8.0
Excellent
Brittany from United States
Couple
Signature Pool Villa
Stayed 4 nights in October 2012

Casually upscale resort in a good location”

Private villas, good location, helpful and pleasant staff, beautiful pools

We enjoyed our stay at the Banyan Tree. Upon check-in, we were immediately upgraded to a double bedroom private pool villa. It seems this must be common practice for first time guests, and that's okay with us! We arrived around noon, three hours before check-in and our villa wasn't ready. They showed us to the pool bar to have lunch and by the time we were done a villa was ready. The resort is fairly spread out, so they offer a buggy (golf cart) service to transport you. They were very efficient; we never had to wait more than 5 minutes. We hardly ever saw other guests, except at meal times as most people seemed to prefer using their private villa pools. Several days we were alone on the beach for hours, with the occasional three or four other people. The pools were also very nice and the water perfect. The pools didn't smell chlorinated but the water was so clear and the temperature perfect. They are also very large pools and there is even one that is adults only - a nice quiet space, though very few children were at the resort. The spa was the best spa experience I've ever had. We got the 2 hour scrub & massage package - fanstastic. The staff was very friendly and helpful. The only negative we found were the restaurants. Limited options and the available options were so expensive! We often paid $30 just for a lunch for two people. This was opposite of our time in Bangkok where we could get lunch for less than $15 (two meals & sodas). The breakfast buffet was decent and included in our room price. We were in Phuket in the off-season (read: monsoon) and we only experienced one day of constant rain. For the most part, it rained in the early morning or late evening, which did not hamper our plans at all. Some travelers have said this resort is not 5 star. It is an older 5 star in need of updates. They are working on it & I'm sure in a few years it will be up to 21st century standards. Currently it is a comfortable 4 star as we judge hotels.

Reviewed October 11, 2012
8.7
Excellent
Duncan from United Kingdom
Couple
Banyan Pool Villa
Stayed 2 nights in June 2012

Ostentatious villas with attentive service”

Outstanding accomodation and setting

the banyan tree is a prestigous group of hotels and this is one of their signature properties. our stay was delightful with a wonderful villa, adjacent to both the lagoon and beach, with private pool and plenty of space. whilst calling for and hopping on-and-off of the eletric buggies can be a touch tedious (bicycles are available too), this is a small price to pay for being able to wallow in spacious surroundings. the only negative from our visit was the over-hyped excursions, sold through the laguna concesion in the foyer. these did not live up to expectations (even more irritating when we were told an hour before departure for an early-morning visit that it was already fully-booked) and tainted the hotel by association.

Reviewed July 05, 2012
9.0
Exceptional
Nicole from United States
Couple
Signature Pool Villa
Stayed 11 nights in June 2012

Worth every penny”

stunning, well-maintained villa, and exceptional service

When you are paying per night for a hotel in Thailand, you have high expectations. I am thrilled to say that Banyan Tree actually exceeded my expectations on several levels. The pool villa in which we stayed for 11 nights was stunningly beautiful and perfectly maintained. It was secluded and quiet, so you could relax and enjoy your time in the pool or sitting out by the lagoon. The service was also oustanding, although surprisingly few of the resort staff spoke English well. Other than that small negative, our stay was idyllic. Highly recommend it!

Reviewed July 02, 2012
9.2
Exceptional
SERGEY from Russia
Group
Banyan Pool Villa
Stayed 6 nights in March 2016

JUST GREAT!”

All in all, Banyan Tree Phuket is one of the best hotels in the island: location, facilities, service, guest relations, restaurants, food, etc. are perfect. Expensive but worths every baht spent.

Reviewed March 14, 2016
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Banyan Tree Phuket (SHA Certified)
|Excellent 8.8
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Experiences on Agoda. Because your room is just the beginning.

  • Excellent location
  • Phuket FantaSea
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