Banyan Tree Phuket
Banyan Tree Phuket
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"Our favourite place to stay in Phuket"

William

April 17, 2018

Banyan Pool Villa - Guestroom Banyan Tree Phuket
Banyan Pool Villa - Guestroom
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Interior view Banyan Tree Phuket
Interior view
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Interior view Banyan Tree Phuket
Interior view
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Swimming pool [outdoor] Banyan Tree Phuket
Swimming pool [outdoor]
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Excellent
Location
8.2
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Excellent
From 850 reviewsSee what guests said
8.7
Recommended by 95% of guests
  • Airport transfer

  • 410 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.1
Exceptional
Room comfort & quality
13 travelers are looking at this property right nowBook now before it's too late!
Grand Two-Bedroom Pool Villa
Grand Two-Bedroom Pool Villa
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  • Pool view
  • 380 m²/4090 ft²
  • 1 king bed
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Signature Two-Bedroom Pool Villa
Signature Two-Bedroom Pool Villa
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  • Pool view
  • 350 m²/3767 ft²
  • 1 king bed
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Two-Bedroom Villa with Private Double Pool
Two-Bedroom Villa with Private Double Pool
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  • Lagoon view
  • 1500 m²/16146 ft²
  • 1 king bed
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One-Bedroom Villa with Private Double Pool
One-Bedroom Villa with Private Double Pool
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  • Lagoon view
  • 1300 m²/13993 ft²
  • 1 king bed
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Spa Villa with Private Pool and Unlimited Massage
Spa Villa with Private Pool and Unlimited Massage
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  • Lagoon view
  • 550 m²/5920 ft²
  • 1 super king bed
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Banyan Pool Villa
Banyan Pool Villa
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  • Garden view
  • 170 m²/1830 ft²
  • 1 king bed
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Three-Bedroom Villa with Private Double Pool
Three-Bedroom Villa with Private Double Pool
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  • Lagoon view
  • 2500 m²/26910 ft²
  • 1 king bed
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Villa Grand
Villa Grand
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  • 270 m²/2906 ft²
  • Kitchenette
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Grand Lagoon Pool Villa
Grand Lagoon Pool Villa
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  • Lagoon view
  • 270 m²/2906 ft²
  • 1 king bed
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Banyan Lagoon Pool Villa
Banyan Lagoon Pool Villa
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  • Lagoon view
  • 170 m²/1830 ft²
  • 1 king bed
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More about Banyan Tree Phuket

More about Banyan Tree Phuket

"Welcome was warm and friendly."

Reviewed October 25, 2017

AikWin from Malaysia

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Sangswan Resort and Restaurant
930 m Thai
Alex and Luna
3.0 km Thai
Ruean Thai
7.7 km Thai
Asian cuisine
Asian cuisine
Blue Siam
3.2 km Asian, Seafood, Thai
Oriental Spoon
4.1 km Asian, Gluten Free, Seafood
Monkey House Restaurant
6.8 km Asian, European, Japanese

What they offer

"Staff brilliant and always willing to please."

Wayne from Fiji

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

The property is undergoing renovation from July 1, 2018 to October 31, 2019 (excluding from December 23, 2018 to January 9, 2019). There will be some areas affected by the noise from 09:00 AM to 06:00 PM. During this period, all the outlets and resort facilities will be operated as usual. For further queries, please contact the property directly.

Real reviews from real guests

Agoda Reviews (850)Booking.com Reviews (403)
8.7
Cleanliness9.0
Facilities8.9
Location8.2
Room comfort and quality9.1
Service9.3
Value for money8.3
Provided by verified guests of Agoda
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8.8
Excellent
Sham from Hong Kong
Group
Signature Two-Bedroom Pool Villa
Stayed 1 night in September 2018
Excellent service & facilities. Worth the price”
Their GM was so kind to talk to guest table by table during breakfast time to listen to our opinions about the hotel.
Reviewed September 21, 2018
8.4
Excellent
LIM from Singapore
Couple
Stayed 3 nights in September 2018
Yummy Daily Breakfast Spread”
Enjoyed their daily breakfast spread! Came about 11 yrs ago. Deco are the same. But so much improvement on their breakfast spread. Room was clean. Stayed in their unlimited massage villa. Masseuses Serene & Lydia on our day 2 was our favorite. Very warm & polite staffs Will definitely come back again
Reviewed September 17, 2018
5.6
Simeon from United Kingdom
Family with teens
Banyan Pool Villa
Stayed 1 night in August 2018
Outdated and tired not what is used to be !”
I have been to this hotel on several occasions in the last ten years and it's disappointing to see the steady decline of this once jewel of a hotel. I stopped in the small Banyan Pool Villa and the pool had tiles missing, the garden was not well kept, paint flaking off walls and a general lack of care. Both hand wash dispensers were broken in the bathrooms and the maids / previous guests hair was all over the room. This hotel needs serious investment and has needed this for several years as this has not happened overnight. I have not read the other reviews but I am sure the discerning travellers will all think the same. 3 star hotel now at best, sad to see this happen
Reviewed August 15, 2018
8.0
Excellent
Shuriana from Malaysia
Couple
Signature Pool Villa
Stayed 2 nights in July 2018
Very good”
Beautiful property but its a bit rundown already. Service was really good and breakfast spread was awesome!!
Reviewed July 31, 2018
10.0
Exceptional
Gregory from United States
Couple
Stayed 3 nights in June 2018
Amazing, true 5 star property”
Amazing from service to facilities, stayed in the spa villa, participated in the wellness experience; everything was true 5 star service from in villa tea service, to in villa massages, to one on one personal training sessions. This was one of the best properties we stayed in during our vacation and would recommend the spa villa experience to anyone looking. In addition the villa was amazing.
Reviewed July 05, 2018
Dear Gregory, Amazing, true 5 star poperty!! Thank you for your testimony and I am glad that we rated highly in every aspects of your stay, thank you for taking the time to review us to express your thoughts and feelings after yoru rejuvenating experience at our wellness retreat at Banyan Tree Spa Sanctuary. We look forward to your return visit for another round of wellness experience or perhaps to experience the premier luxury product of the DoublePool Villas. As for these details for your next booking. Warm regards, Manuel Lang Hotel Manager
Responded July 18, 2018
Banyan Tree Phuket
8.8
Excellent
Kok from United States
Solo traveler
Banyan Pool Villa
Stayed 1 night in June 2018
Epitome of luxurious vacation ”
If you want a quiet, relaxing getaway from the rat race and are willing to part with a handsome sum, you will not be disappointed at Banyan. All rooms are Thai styled villas, and a lot of details have been thought through for the luxury, comfort, privacy and security. It’s a different universe the minute you arrive at the gate where security will scan the vehicle underside and radio the reception of your arrival. You can also get use bicycles during the stay but they do need some maintenance; lights were not working on some. (Although you can’t use them after dark outside be there in 10 mins.) The beach is outside BT but I suspect most folks are sequestered in their villas. There is a shopping area with decent restaurants outside the Laguna where there is also night market on Friday evenings. You willl need transportation to get there.
Reviewed June 16, 2018
Dear Kok, Epitome of luxurious vacation!! Thank you for such a delightful summary and for taking the time. I am glad that we have delivered a true "Sanctuary for the Senses". Glad to learn that you managed to make use of the complimentary bikes to explore the large tranquil vicinity of the resort and thank you for noting on the bikes especially on the lighting issues as the bikes are on ongoing maintenance to ensure they are safe at all times. As regards to the beach which is a short distance from some of our Signature Pool Villas, may get very peaceful most times since the many of the guests would prefer to be in their own private pool in their villa, we do have our recreation team on stand by to ensure our guests are taken care of with cold water and towels. We hope to be able to welcome you back for a longer period to properly enjoy the "Sanctuary for the Senses". Warm regards, Manuel Lang Hotel Manager
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Banyan Tree Phuket
8.0
Excellent
JAEHYUN from South Korea
Group
Signature Pool Villa
Stayed 1 night in April 2018
Just ok”
No reasonable price
Reviewed May 02, 2018
Dear JAEHYUN, Thank you for your time to complete this star rating and for rating us highly. We hope to host you again to experience the true service culture Banyan Tree is renowned for, perhaps in the Sanctuary Pool Villa with unlimited in-villa massage or at the DoublePool Villa with your dedicated villa host service. Best regards, Sriram Kailasam General Manager
Responded May 22, 2018
Banyan Tree Phuket
9.6
Exceptional
Aisha from Kuwait
Couple
Signature Pool Villa
Stayed 3 nights in April 2018
Paradise ”
This is the best hotel I have seen in my life I like everything specially the bicycles I will repeat it soon...
Reviewed April 27, 2018
9.2
Exceptional
William from Hong Kong
Couple
Signature Pool Villa
Stayed 4 nights in April 2018
Perfect pool villa for a long weekend”
Our favourite place to stay in Phuket
Reviewed April 17, 2018
Dear William, "Perfect pool villa" - indeed a true experience, thank you for taking the time to review us through this platform for fellow travellers. We very much look forward to your return visit perhaps to Sanctuary Pool Villas with a wellness program or to the DoublePool Villas with your dedicated villa host service, until then, safe travels. Best regards. Sriram Kailasam General Manager
Responded May 17, 2018
Banyan Tree Phuket
8.8
Excellent
John from Australia
Couple
Signature Pool Villa
Stayed 7 nights in April 2018
Great resort”
Very friendly and helpful staff, good location close to the beach, lots of facilities at the hotel.
Reviewed April 15, 2018
Dear John, Thank you for selecting Banyan Tree Phuket and for your time to leave us your kind review. I am glad you found the overall experience a great one from the hospitality of the team members, the beach an the various facilities which I hope you managed to experience all. We look forward to your return visit. Best regards, Sriram Kailasam General Manager
Responded May 17, 2018
Banyan Tree Phuket
8.4
Excellent
VICKY from Singapore
Couple
Signature Pool Villa
Stayed 1 night in April 2018
Excellent experience ”
Hotel environment is beautiful and room is huge, private pool is big and clean, you have everything you needed. We ordered banyan beef burger and club sandwich for dinner. Good portion and taste great. A little disappointed was the duvet cover, it’s smelly but we only noticed it at night time so didn’t bother to ask room service to change it. All staff members are so friendly and loved to chat. Staff Nok saw I am pregnant, he even adjusted the car seat in front for me to give me more space at the back. Definitely worth to stay.
Reviewed April 05, 2018
Dear VICKY, "Excellent experience", thank you for your sweet compliments and for taking the time to post your review after your excellent experience at the Banyan Tree Phuket. Glad that you found the overall stay an excellent one with the spacious and private pool villa. Thank you for your compliments to the team, the sincerity and hospitality of the team members is our strength and glad we have delivered the experience. Look forward to having you visit us with your bundle of joy to spend some quality time and another excellent experience in our family villas of Two Bedrooom or at the DoublePool Villas by Banyan Tree. Best regards, Sriram Kailsam General Manager
Responded May 17, 2018
Banyan Tree Phuket
9.2
Exceptional
Stacy from Singapore
Couple
Signature Pool Villa
Stayed 4 nights in March 2018
Excellent Long Weekend!”
We just spent 4 nights at The Banyan Tree, Phuket. It was an amazing experience. The resort is gorgeous and right across the street from a beautiful beach. The staff is fabulously attentive, and the villas are absolutely terrific!
Reviewed March 28, 2018
Dear Stacy, Thank you for having selected Banyan Tree Phuket for your holidays and for taking the time to leave us your delightful review. I am glad to read that your long weekend stay was an excellent one from your own private pool villa to the Bang Tao beach and most importantly the genuine sincerity of the staff members. We hope to be able to host you again for another excellent and teriffic stay, perhaps for a longer time at the Banyan Tree Spa Sanctuary or DoublePool Villas. Best regards, Sriram Kailasam General Manager
Responded May 17, 2018
Banyan Tree Phuket
6.4
Good
Brad from Singapore
Couple
Banyan Lagoon Pool Villa
Stayed 2 nights in March 2018
Banyan Tree ... tired and spend thrifts”
I recently stayed at Banyan Tree ... request for early checkin (midday) requested a few weeks before ignored (3pm checkin) .... request for late check out ignored (midday checkout)... invitation to ‘cocktails’ for earth hour celebration between the hour of 8.30pm-9.30pm Saturday night was not even cocktails - they were 2 types of ‘mocktails !!! ... guests were looking at each other perplexed especially when asked if they would like a ‘cocktail’ they can happily charge it to their room (at some the highest rates on the island) ... the whole place is looking v tired and when your paying anything up from USD700/night ++ you’d expect a lot more especially considering the competition ... so if your into a free cocktail when its advertised dont believ anything Banyan Tree says
Reviewed March 27, 2018
Dear Brad, Thank you for your patience and for sharing your feedback, I appreciate the time you took to review us so we can improve on them. I am sorry that your requests for an early check-in was not acknowledged in which I admit is quite un-Banyan Tree like. Although such requests maybe hard to deliver during high occupancy, it is our responsibility to acknowledge and respond with a clear yes or no. The team are aware to double their efforts in improving such communication to our guests. As regards to the cocktails during the earth hour, I must acknowledge that it should have been communicated and worded appropriately. We take your note seriously and ensure that this does not occur in future similar events. The overall prices in general I can assure you that we are very much in line with our competitors of the same high calibre. I would like to express my sincere apologies and hope that you will afford us another visit to experience the real service culture of Banyan Tree. I
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Banyan Tree Phuket
8.0
Excellent
TAKEHIRO from Japan
Family with young children
Signature Pool Villa
Stayed 2 nights in March 2018
Very good”
Superb nature, marvelous facilities and great staffs to enjoy resort to get relaxed. I just wish food was even better, considering its price. If you want to try out restaurants on the street outside the resort, it's a little difficult to reach.
Reviewed March 19, 2018
Dear TAKEHIRO, "Very good" - thank you for your compliments and glad we delivered a remarkable experience. There are regular complimentary shuttle buses around Laguna area and a short distance from the local establishments and restaurants, otherwise local taxis that are on call will be some options. We look forward to your return visit. Best regards, Sriram Kailasam General Manager
Responded May 17, 2018
Banyan Tree Phuket
10.0
Exceptional
Jessi from United States
Couple
Stayed 2 nights in February 2018
Amazing!”
This place is paradise! We stayed here for a few day at the unlimited massage villa. It was heaven. Staff was great everyone is helpful and friendly. It was pricy but would definitely recommend.
Reviewed March 10, 2018
Dear Jessi, Thank you for taking the time to review us after your "Sanctuary for the Senses" experience with unlimited in-villa massage at the Banyan Tree Spa Sanctuary. Thank you for recommending us and look forward to your return as we have an exciting Sanctuary Wellbeing proram that will complement the unlimited in-villa massage. Best regards, Sriram Kailasam General Manager
Responded April 23, 2018
Banyan Tree Phuket
9.6
Exceptional
Cherie from Singapore
Couple
Stayed 3 nights in February 2018
One of the best holidays we've taken”
Three reasons why this rocks: 1) unlimited in villa massages. 2) private villa and pool away from main building. 3) lovely laguna golf course right outside. love it.
Reviewed March 05, 2018
Dear Cherie, It was our honor that you selected Banyan Tree Phuket and thank you for highlighting your experience at our exclusive adult only resort at the Banyan Tree Spa Sanctuary. Great news, we soon will implement "Sanctuary Wellbeing" to compliment the unlimited in-villa massages, hope to be able to welcome you back for this experience. Best regards, Sriram Kailasam General Manager
Responded May 17, 2018
Banyan Tree Phuket
9.2
Exceptional
HANS from Germany
Couple
Signature Pool Villa
Stayed 7 nights in January 2018
Very relaxing”
We had a pretty nice villa close to the beach - Breakfast was very good - Hotel is a little bit far from town - so you have to take a taxi if you want to stay out - unfortunately they (the other Laguna Hozels as well) have only a very, very limited shuttle bus service for going to town (it was much better in the past) Due to that reason there is a lot of taxi traffic in the Laguna resort area - and this is not environmental friendly!)
Reviewed February 01, 2018
Dear Valued Guest, May I please express how glad we are to learn that you have enjoyed the proximity to the beach, our private pool villa, and the breakfast treat. The shuttle services continue to carry our guests to facilities and services including the 7 luxurious resorts and close to 30 dining venues within the complex. It was decided not to provide regular shuttle services to the entrance of Laguna however, there are fixed shuttle services from Canal Village (center of Laguna) to the Laguna entrance available four rounds a day. Although this may not apply to you, apart from hiring a car, out of the schedule, one can bike or walk from the closest point. I just want to reiterate that this is not the hotel’s decision. I will of course, share your opinion with the owning company and would like to apologize for any inconvenience caused. We appreciate utmost your trust in our hospitality, hopefully this does not affect your time with us. Sincerely, Sriram Kailasam General Manager
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Banyan Tree Phuket
9.6
Exceptional
Taryn from United States
Couple
Stayed 2 nights in January 2018
AMAZING”
Quite honestly gorgeous. We booked the spa villa, which comes with unlimited massages (but you have to make sure to get an appointment the day before!) Trust me, it's worth the extra money for the upgrade to the spa villas! The yard/pool is massive, the villa is stunning, and exquisite attention to detail. Only complaints were getting hot water in the hot tub and bath tub (shower was great!), and the A/C in our bedroom made a weird rattling noise that kept us from a good night sleep, so the second night I slept on the couch b/c I forgot to call them to have it fixed! But honestly the hotel was so nice and service so great, it didn't bother us. There are also lots of frogs outside the spa suites b/c your bedroom is literally situated over a lily pond (gorgeous!!!) but just be aware you may need ear plugs from the croaking at night. Our two days included bikes to the beach at sunset, golfing, wake boarding, an elephant sanctuary, and incredible food and massages. we will be back!!!
Reviewed January 08, 2018
Dear Valued Guest, Thank you ever so much for sharing about the relaxation you sensed from staying at our Spa Sanctuary with invigorating Banyan Tree Spa experiences, bedroom floating in a lily pond and many more. Please accept my sincere apologies that you did not have completely restful stay. Our Guest Service Center and technician team always remain at your disposal, please therefore feel free to report if any inconvenience you encounter. In case it cannot be fixed immediately, we are happy to sort it out with alternatives possible. Thank you once more for your kind endorsement. We gladly await your return! Sincerely, Sriram Kailasam General Manager
Responded February 22, 2018
Banyan Tree Phuket
10.0
Exceptional
Wayne from Fiji
Couple
Stayed 4 nights in November 2017
Excellent”
Great experience at this resort. Truly well worth the cost. Staff brilliant and always willing to please. Its nice to come to a resort where everyone goes out of their way to make sure your experience is unforgettable. Will definitely go back.
Reviewed December 03, 2017
8.4
Excellent
Alvin from Hong Kong
Couple
Signature Pool Villa
Stayed 4 nights in November 2017
Will come back again!”
Spent 4 nights at signature pool villa, and found that hotel staff were very attentive to details. Breakfast buffet was of high quality and very delicious! We certainly enjoyed the relaxing and comfy stay at the resort. However, more regular house maintenance was required as we come across water leakage from the roof, shutdown of mirror light in the bathroom and falling-apart-tiles at the bottom of swimming pool.
Reviewed November 29, 2017
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