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Banyan Tree SPA Sanctuary

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Excellent8.8
Based on 18 reviews
Banyan Tree SPA Sanctuary
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Golf course [on-site]
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8.2 Excellent location
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8.2Location
  • 300 meters to the beach

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Spa Villa with Private Pool and Unlimited Massage
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  • Pool view
  • 550 m²/5920 ft²
  • 1 king bed
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Spa Pool Villa
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  • Pool view
  • 550 m²/5920 ft²
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Standard Villa
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    Spa Sanctuary Pool Villa with Unlimited Massage
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        Verified guest reviews

        Agoda Reviews (18)
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        Cleanliness8.6
        Facilities9.2
        Location8.2
        Room comfort and quality9.3
        Service9.6
        Value for money8.8
        Food and dining8.3
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        Showing 15 verified guest comments
        12
        10.0
        Linda from Singapore
        Couple
        Spa Villa with Private Pool and Unlimited Massage
        Stayed 1 night in September 2017
        Great staff great massage.
        Unlimited massage in thevilla is the biggest draw ! And the masseus were very skillful! Will be back for sure
        Reviewed September 11, 2017
        Dear Linda, I would like to express our gratitude for your visit and your gracious words. We are thrilled to see that you have become a big fan of our Spa Sanctuary, personally it is my favorite one too! The unlimited in-villa spa treatment is a unique selling point and highlight of our Spa Pool Villas. We are excitedly looking forward to your return for another rejuvenating stay! Sincerely, Sriram Kailasam General Manager
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        Banyan Tree SPA Sanctuary
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        10.0
        Jimmy from Hong Kong
        Couple
        Spa Villa with Private Pool and Unlimited Massage
        Stayed 3 nights in August 2017
        Exceptional
        Awesome experience, all you can spa! Very attentive, kind and helpful staff! Convenient location with options to local food, supermarket, local Friday night market!
        Reviewed September 03, 2017
        Dear Jimmy, We are delighted that you appreciate the experience at our Spa Sanctuary. Thank you for highlighting the unlimited in-villa treatments and our attentive Banyan Tree service. With ideal location, it is nice to read that you enjoyed visiting the thriving local village with many shopping and dining options right at the complex’s door steps. We hope that you will revisit the island and enjoy next spa break with us again at Banyan Tree Phuket. Sincerely, Sriram Kailasam General Manager
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        Banyan Tree SPA Sanctuary
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        9.2
        Ramson from Singapore
        Couple
        Spa Villa with Private Pool and Unlimited Massage
        Stayed 3 nights in July 2016
        It was an awesome experience
        2 ~ 5 July 2016 marked one of the best experiences I have had for a long time. As a frequent traveller to exotic locations and accommodations, Banyan Tree Spa Sanctuary is indeed a league of its own. One of the most valuable assets Banyan Tree is their staffs. The reception manager, therapists, room cleaning staffs, buggy drivers, and even general cleaners we meet within the vicinity of the villa, they never fail to smile and greet us. The warm gestures made my partner and I feel especially welcomed. I remember feeling under the weather on the second day of my trip that I had to visit the clinic. Upon returning to my villa, I was pleasantly surprised to receive a beautiful bouquet of flowers and got a well message from the staff members. All the staffs seemed to know that I have been feeling unwell and they will always send their warm regards whenever they see me. Such kind gestures have brought warmth to my heart. The accommodation is absolutely beautiful. We were indulging in the opulence of the villa with the gorgeous lagoon views. The place is well maintained with a touch of Balinese style we absolutely fond of. The turning down service was such a delight. Every night we were treated (with a surprise) with special elements. On the first night, our bedroom was lit with candle lights and a bottle of chilled champagne at out bedside. The second night were were introduced the romantic honey rub in the steam room. On the third night, we were treated with aromatic rose tea and dried mango. It's precisely these special and thoughtful gestures that truly set Banyan Tree worlds apart of its competitions. Banyan Tree Spa Sanctuary does not allow children below the age of 18 so it's perfect for couples who are looking to pamper themselves and romantic getaway.
        Reviewed July 07, 2016
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        5.3
        Yim from Hong Kong
        Couple
        Stayed 5 nights in November 2015
        It's getting old?
        Free 20 mins massage daily, free tea set, free (some) mini bar
        Already the third year coming back here, seriously thinking if I still want to go back next year. The mosquitoes seems less than last time I've been here (less, not none). The hotel is really quite old/worn out and can do with A LOT of touch up. During our stay, the TV and the fan broke, the shower room smells like 5 sweaty men working out inside the shower room for 3 hours. The pool is really dirty (and I was stupid enough not to call someone to clean it up). (the pond is quite dirty) The house keeping keep forget "something" every day, refill the mini bar, the foam bath, the matches (but gave us 3 incense to burn), forgot to refill amenities. They will agree a time with you on the daily massage and housekeeping and turn down service. I'm those kind of person whom, if you don't agree a time with me, I'm fine. But if you agree a time with me, you have to stick with the time; which they failed to do so on the first day. We asked for a 10am massage, and we wait for them. Till 10:40 still no one came. I called and then they told me they can't do it at 10am and can we change to 11. I would expect you to call me when you knew you can't make it at 10, not told us ONLY when we called. (same thing happened to the turndown service, we waited, no one came, we called and THEN they tell us the time we choose they cannot make it) It definitely is not a bad hotel, but with that price range, I (maybe greedy) would expect a higher standard.
        Reviewed November 19, 2015
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        10.0
        Sergio from Chile
        Couple
        Stayed 4 nights in April 2015
        Really outstanding
        The staff, the rooms and the food
        Unbelievable place. If you are looking for the best, there's no need to look any further. This place is on another level, even when compared to a mandatory oriental or peninsula hotels
        Reviewed May 05, 2015
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        8.7
        Sok from Macau
        Couple
        Stayed 1 night in June 2014
        Luxury stay with excellent service.
        Great spa, nice gourmet, good stay.
        Fantastic. Definitely will come again.
        Reviewed July 06, 2014
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        8.3
        EUGENE from Singapore
        Couple
        Stayed 2 nights in June 2014
        Quick Few Days Getaway
        Quiet Surroundings. Extremely Large Private Space. Very Attentive and Responsive Staff.
        The trip was a quick 2 night getaway as taking a longer leave from office was a challenge. First the positives. The villa is huge and the private pool is the largest of all I have seen so far. View is also nice if u get a lake,facing villa. Definitely value for money when compared to other villa,style resorts (free 1,hr massage for 2 pax included in the package). The hotel staff are also very attentive and responsive while the spa therapist are amongst the best I have experienced. Now the negatives. The property is very well maintained but shows signs of aging. A few items (and really only a few) were a little too worn for my liking eg. cushions on outdoor sofa. Secondly, the beach is covered with debris and driftwood (applies to the whole coast rather than the hotel alone). Lastly, there are quite frequent ferries on the lake, allowing them to intrude on your privacy a bit. Overall though the positives far outweigh the negatives and the stay was a very pleasant one.
        Reviewed June 19, 2014
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        7.3
        Hsiang from Taiwan
        Couple
        Stayed 1 night in June 2013
        Great villas. Definitely want to go back.
        NIce villa room, complimentary spa, quiet surroundings
        Reviewed June 28, 2013
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        10.0
        TAKAHARU from Japan
        Couple
        Spa Villa with Private Pool and Unlimited Massage
        Stayed 3 nights in September 2016
        前回に比べ
        前回に比べて無料のスパとアフターヌーンティーがありサービスが向上し建物もリニューアルしていた
        Reviewed September 26, 2016
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        6.8
        Wai from Hong Kong
        Couple
        Spa Villa with Private Pool and Unlimited Massage
        Stayed 2 nights in October 2017
        軟件一流,但硬件陳舊
        酒店獲得五星,一定有原因。酒店內的服務良好,無論是打掃房間的,以至是做SPA的人,每個都很用心的提供服務。可惜的是,酒店開幕已久,硬件上,例如泳池,房間的佈置,都有點陳舊,令我有點失望。雖然如此,由於服務人員的良好態度,我仍可以在這裡渡過快樂時光。
        Reviewed October 28, 2017
        Dear Wai, We are truly appreciative of your visit and your kind words. With our long history of successful operation, we are aware of the greater attention required for the hardware and we continuously restore and refresh our property with regular upkeep and renovation. We take pride in being a flagship resort of Banyan Tree, and the true wow factor that remains us as the island’s top choice is undoubtedly our service culture. We are motivated by your feedback to be a better resort and keep working on maintaining our property. I am very confident that the hardware will continue to match our service. Great hospitality stands the test of time, on behalf of the whole team, thank you tremendously for your encouragement. Sincerely, Sriram Kailasam General Manager
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        Banyan Tree SPA Sanctuary
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        Banyan Tree SPA Sanctuary
        |Excellent 8.8
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