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2016

Banyan Tree Ungasan Hotel

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Excellent8.5
Based on 348 reviews
85% would recommend to a friend
Banyan Tree Ungasan Hotel
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8.5 Excellent guest rating
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"You got to be there to experience it. Reviews are just revie..."

FelixSingapore
beach
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7.7 Very good location
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7.7Location
  • Private beach

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Presidential Villa
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  • Ocean view
  • 1200 m²/12917 ft²
  • 2 single beds and 2 king be...
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Ocean View 2-Bedroom Pool Villa
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  • Ocean view
  • 565 m²/6082 ft²
  • 2 single beds and 3 king be...
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2 Bedroom Pool Villa
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  • Garden view
  • 565 m²/6082 ft²
  • 2 single beds and 1 king be...
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Pool Villa Ocean View
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  • Ocean view
  • 403 m²/4338 ft²
  • 1 king bed
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Pool Villa Sea View
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  • Partial ocean view
  • 403 m²/4338 ft²
  • 1 king bed
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Pool Villa Garden view
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  • Garden view
  • 403 m²/4338 ft²
  • 1 king bed
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Nearest essentials

Airports
  • Ngurah Rai International Airport (DPS)
  • 10.7 km
  • Lombok International Airport (LOP)
  • 121.6 km
Hospital or clinic
  • Putu Manuaba Hospital
  • 12.1 km
Pharmacy
  • K24 Pharmacy
  • 5.1 km
Convenience store
  • Circle K
  • 3.2 km
Cash withdrawal
  • ATM
  • 3.3 km

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Verified guest reviews

Agoda Reviews (348)Booking.com Reviews (89)
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Cleanliness9.0
Facilities8.4
Location7.7
Room comfort and quality9.2
Service9.1
Value for money7.9
Food and dining8.2
Provided by verified guests of Agoda
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Showing 317 verified guest comments
12345
5.2
richard from Australia
Couple
Pool Villa Sea View
Stayed 1 night in November 2016
dissapointing for an luxury resort
I will start from the beginning ! Arrived at the hotel to find the lobby was deserted ... we had to drag our luggages all the way up the stairs. After standing in an empty lobby for a good minute ... finally a lady came out from the office and ask how can i help? Errr ... we are checking in doohh .... yes we were early ... however i've put a note on our reservation that we will be early. Then bla bla bla she offered if i want our room to be upgraded to an ocean view ... ok this is good ... hang on ... she said however it will cost me more ... 5 minutes at this hotel they already ask for more money ! And i said ... you offered and now u asked for extra ? and she ended up didnt upgrading our room as well ! Fine! While checking in she asked if we will be dining with them tonight ... and i said we are not sure as yet (it was 11am we just finished breakfast !) she insisted we made a booking (... *MORE MONEY ! ) just incase it could be fully booked ... and i said i dont know please send the menu to our room ! they said they don't have a menu ... ? (helloww... how can we know if we want to dine there without even a menu and forcing us to make a booking !) Arriving in our $900 aud / night room ... what did i see ? dead cockroach in the bed room ! Then our aircon making weird noises - so the maintenance need to check. Finally they all leaving us alone to enjoy the room the pool and jacuzzi ... it was nice ... Then later that evening we went to the restaurant for dinner ... and for a supposedly fully booked restaurant .... IT WAS EMPTY ... only maybe 3 tables in the beautiful restaurant. Food was really nice .. view was breathtaking! I asked for extra bottle of water that evening for the room ... they said ... normally we CHARGE EXTRA ... but we will give to you complimentary ! Breakfast the next morning was really good - lots on offering even there's truffle eggs with preserved truffle ... quite nice. In the room, amenities was good - however they will CHARG
Reviewed September 19, 2017
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10.0
Ziye from China
Couple
Pool Villa Sea View
Stayed 3 nights in September 2017
excellent experience
friendly staff,perfect service,and professional spa! Will stay in Banyan tree again next time!
Reviewed September 18, 2017
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9.2
CAGRI from Switzerland
Couple
Pool Villa Sea View
Stayed 5 nights in August 2017
Great place, glad that we have chosen it for our h
It is an amazing place, it very well addressed our expectations. The staff and every person in the hotel is very attentive to the guests. We were on our honeymoon and we were very happy to choose Banyan Tree Ungasan Bali. Our villa had a sea view as we booked. It was very spacious, nicely decorated. The pool and jacuzzi were awesome. We couldn't imagine anything better. The breakfast was tasty and excellent. House keeping was great, our villa was cleaned up very well. There was drinking water delivery to our villa on a regular basis. The food was very warm when ordered to our villa. Overall, we had a very nice stay and left by knowing that we will miss this place. However, this is a great reason to come back again, maybe for some anniversary. Initially we were unlucky to have some noisy neighbors listening very loud music, hotel management did their best to avoid this as soon as possible. We thank all the staff and hotel management for having such a good time in this hotel.
Reviewed September 03, 2017
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4.0
Li from China
Couple
Pool Villa Ocean View
Stayed 2 nights in August 2017
Avoid This Place
Avoid this place. It costs a lot, but not worthy. Location is decent (south side of the island). Beach is far away from property where you have to go down a long cliff with unpaved walkway to reach the beach (and its not private). Villa is huge and spacious, but facilities suck. There is a jetpool in the garden, but its with cold water. I dial front desk for hot water, and after two hours, two technicians came. They told me just wait for one hour to have the hot water filled up. But guess what, i waited for two hours and the jetpool is still cold... We also went to the restaurant for dinner. Gotta tell you, even worse experience there. We wait an hour for two main course dishes, and they forgot to bring me drinks. If you want to find something to do after dark, forget it. Nothing. Just stay in the villa and do nothing. We called for a buggy (aka golf car) to bring us to the main bar, and waited about an hour to pick us up. We gave up...You think b/c they r busy? No. only about twenty guests in the entire resort. Also, one more thing, there are a million switches in the villa and you can never find the one you want. One night we tried to turn off lights, we tried about 30 switches and still couldn't find the one for bathroom. So we just close the curtain and let it go... Just FYI, all the power outlets are non-functional unless you use the single converter they provided. I asked for more converters for the room, and they never appeared. So, decent location, spacious villa with awful facilities, slack and non-responsive staff with terrible services, pricy bill. Never come back.
Reviewed August 28, 2017
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9.6
Jose from Philippines
Family with young children
2 Bedroom Pool Villa
Stayed 3 nights in August 2017
Right up there with the best
Friendly, helpful, extra attentive, and accommodating staff; staff always asked what you need and what else they can do for you; clean suite; decent food; well-appointed suites; good quality toiletries. Only thing we didn't like was the noise coming from the quarry right next to the property. Should not sell Suite 207, unless absolutely necessary
Reviewed August 28, 2017
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8.0
Eyad from United Arab Emirates
Couple
Pool Villa Ocean View
Stayed 3 nights in July 2017
Fabulous
Amazing view a d staff
Reviewed July 27, 2017
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7.2
YoungJun from South Korea
Couple
Pool Villa Sea View
Stayed 2 nights in May 2017
Very good
Great view and nice place to relax. However, it was a bit trouble that we needed to call the buggy (electric cart driven by their crew) when we want to go out of the villa. Also, it might have been better if they had the "do not disturb" or "make room" card that we can hang on the doors other than the lights with switches because it is hard to recognize from inside villas. One last thing is about the Ju-Ma-Na restaurant. I don't understand why they force smart casual dress code. I guess most visitors going to Bali would wear flip-flops or sandals and I saw most people wearing them from the airport. I think this dress code needs to be reconsidered for the customers visiting Banyan Tree.
Reviewed May 24, 2017
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10.0
LEE from Taiwan
Couple
Pool Villa Sea View
Stayed 1 night in March 2017
GOOD
GOOD
Reviewed March 14, 2017
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2.0
SAVVAS from Greece
Family with young children
Pool Villa Sea View
Stayed 5 nights in March 2017
Except from spa and breakfast all the rest is just a nightmare
Dated building,uncleaned,untrained staff,general manager like not exists
Reviewed March 07, 2017
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10.0
Tanjit from Singapore
Couple
Pool Villa Garden view
Stayed 2 nights in August 2014
Expensive
Only for the rich
Reviewed March 05, 2017
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12345

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