Banyan Tree Ungasan Hotel
Banyan Tree Ungasan Hotel
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"The room is big and cool with a villa pool which kept clean."

Kelen

February 20, 2018

Pool Villa Garden view - Guestroom Banyan Tree Ungasan Hotel
Pool Villa Garden view - Guestroom
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Lobby Banyan Tree Ungasan Hotel
Lobby
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Interior view Banyan Tree Ungasan Hotel
Interior view
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Interior view Banyan Tree Ungasan Hotel
Interior view
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Very good
Location
7.8
See all 61 photos Banyan Tree Ungasan Hotel
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Removed from saved list
2016

Banyan Tree Ungasan Hotel

Very good location
See what's nearby
Excellent
From 441 reviewsSee what guests said
8.5
Recommended by 90% of guests
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.2
Exceptional
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Presidential Villa
Presidential Villa
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  • 1200 m²/12917 ft²
  • Ocean view
  • 2 single beds and 2 king be...
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Ocean View 2-Bedroom Pool Villa
Ocean View 2-Bedroom Pool Villa
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  • 565 m²/6082 ft²
  • Ocean view
  • 2 single beds and 3 king be...
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2 Bedroom Pool Villa
2 Bedroom Pool Villa
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  • 565 m²/6082 ft²
  • Garden view
  • 2 single beds and 1 king be...
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Pool Villa Ocean View
Pool Villa Ocean View
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  • 403 m²/4338 ft²
  • Ocean view
  • 1 king bed
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Pool Villa Sea View
Pool Villa Sea View
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  • 403 m²/4338 ft²
  • Partial ocean view
  • 1 king bed
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Pool Villa Garden view
Pool Villa Garden view
...
  • 403 m²/4338 ft²
  • Garden view
  • 1 king bed
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3VPKO - EB 14 Days 25% off
3VPKO - EB 14 Days 25% off
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    3VPKO - EB 3 Days 15% off
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      3VPKO - Stay More For Less 33% off
      3VPKO - Stay More For Less 33% off
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        Stay 1 Get 1 Complimentary
        Stay 1 Get 1 Complimentary
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          More about Banyan Tree Ungasan Hotel

          More about Banyan Tree Ungasan Hotel

          "Great ambience and great sea view."

          Reviewed July 14, 2016

          Meek from Singapore

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          Couple

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

          "Amazing setting and HUGE villa with fantastic pool."

          Andy from Malaysia

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          Couple
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

          Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 5, 2011 | March 23, 2012 | March 12, 2013 | March 31, 2014 | March 21, 2015 | March 9, 2016 | March 28, 2017

          Real reviews from real guests

          Agoda Reviews (441)Booking.com Reviews (103)
          8.5
          Cleanliness9.0
          Facilities8.5
          Location7.8
          Room comfort and quality9.2
          Service9.1
          Value for money8.0
          Provided by verified guests of Agoda
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          2 Bedroom Pool Villa
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          Showing 356 verified guest comments
          12345
          9.2
          Exceptional
          Abdulaziz from Saudi Arabia
          Couple
          Pool Villa Ocean View
          Stayed 2 nights in August 2018
          Perfect for honeymooners ”
          The place is amazing the view is perfect. Golf cars everywhere to pick you up. The near beach is public but one of the best in bali. You don't have to go anywhere because this resort has it all. Sometimes the staff over-coordinate makes kind of annoying.
          Reviewed August 22, 2018
          9.6
          Exceptional
          Kelen from Singapore
          Couple
          Pool Villa Ocean View
          Stayed 2 nights in June 2017
          Great Ambience”
          Did my proposal with the help of the staff to book their church dining which is a great place that only serve two of us. The room is big and cool with a villa pool which kept clean.
          Reviewed February 20, 2018
          9.6
          Exceptional
          Jenna from Malaysia
          Couple
          Pool Villa Ocean View
          Stayed 2 nights in October 2017
          Amazing, Fantastic !”
          Quiet location, fantastic view, fantastic villas and absolutely great service! Will definitely go back again!
          Reviewed January 30, 2018
          9.6
          Exceptional
          Choo from Singapore
          Family with young children
          Ocean View 2-Bedroom Pool Villa
          Stayed 3 nights in December 2017
          One of best place in Bali”
          if you are looking for a quite family vacation, nothing can go wrong with this place. It is little bit expensive but the service is exceptional.
          Reviewed January 25, 2018
          9.2
          Exceptional
          yu from Malaysia
          Family with young children
          Pool Villa Ocean View
          Stayed 2 nights in December 2017
          Exceptional”
          Thanks for the warmest service provided
          Reviewed December 19, 2017
          6.8
          Good
          shue from Hong Kong
          Couple
          Pool Villa Sea View
          Stayed 3 nights in December 2017
          Becareful if you use Agoda to book hotel, when volcano happened.”
          Since there is volcano in Bali, airline advised us to change our trip, and airline agent has provided us official document. We started canceling Banyan Tree booking via Agoda one week in advance, and submit official document 3 days before hotel check in date. But Agoda's action is so slow that in the end hotel continue charging us full amount, as they did not receive our document proof. In the past two weeks, we have to call and email Banyan Tree directly. Banyan Tree agreed to provide full refund to us due to volcano. However on the other hand, Agoda kept saying hotel did not allow refund, that Agoda could only give us gift coupon. It is our honeymoon time, and in the end we need to email and call Agoda to report the update case time to time, seems like I am the assistance and they are the boss. Now Agoda finally confirmed to fully refund to us, but they still have not send Cancellation Voucher to Banyan Tree. It has been outstanding for 5 days. Be careful.
          Reviewed December 11, 2017
          10.0
          Exceptional
          Andrew from Indonesia
          Couple
          Pool Villa Ocean View
          Stayed 3 nights in November 2017
          Serenity”
          There's nothing bad i can write about Banyan Tree, except for the in dining from Bambh cafe could taste better than that i believe...
          Reviewed November 25, 2017
          6.8
          Good
          Chia from Taiwan
          Family with young children
          Pool Villa Sea View
          Stayed 3 nights in February 2017
          The infinite pool was awesome”
          We love the infinite pool, although the floor was super hot when we stepped on it T.T And the staffs were super friendly, especially to kids and babies. Just the kid's playroom was a bit empty and old, and it was too hot inside, even with the air-con on.
          Reviewed November 17, 2017
          6.8
          Good
          Nicholas from Australia
          Group
          2 Bedroom Pool Villa
          Stayed 2 nights in October 2017
          Good”
          Beautiful location with very friendly and helpful staff. Food and drinks at the resort were very expensive. The breakfast was excellent. The air conditioning in the room was not working well; we asked for it to be reviewed only to be told it was working and to give it time, however the room remained hot and stuffy the whole stay. The hotel were nice about it and very apologetic but it was still disappointing given expectations.
          Reviewed November 13, 2017
          5.2
          richard from Australia
          Couple
          Pool Villa Sea View
          Stayed 1 night in November 2016
          dissapointing for an luxury resort ”
          I will start from the beginning ! Arrived at the hotel to find the lobby was deserted ... we had to drag our luggages all the way up the stairs. After standing in an empty lobby for a good minute ... finally a lady came out from the office and ask how can i help? Errr ... we are checking in doohh .... yes we were early ... however i've put a note on our reservation that we will be early. Then bla bla bla she offered if i want our room to be upgraded to an ocean view ... ok this is good ... hang on ... she said however it will cost me more ... 5 minutes at this hotel they already ask for more money ! And i said ... you offered and now u asked for extra ? and she ended up didnt upgrading our room as well ! Fine! While checking in she asked if we will be dining with them tonight ... and i said we are not sure as yet (it was 11am we just finished breakfast !) she insisted we made a booking (... *MORE MONEY ! ) just incase it could be fully booked ... and i said i dont know please send the menu to our room ! they said they don't have a menu ... ? (helloww... how can we know if we want to dine there without even a menu and forcing us to make a booking !) Arriving in our $900 aud / night room ... what did i see ? dead cockroach in the bed room ! Then our aircon making weird noises - so the maintenance need to check. Finally they all leaving us alone to enjoy the room the pool and jacuzzi ... it was nice ... Then later that evening we went to the restaurant for dinner ... and for a supposedly fully booked restaurant .... IT WAS EMPTY ... only maybe 3 tables in the beautiful restaurant. Food was really nice .. view was breathtaking! I asked for extra bottle of water that evening for the room ... they said ... normally we CHARGE EXTRA ... but we will give to you complimentary ! Breakfast the next morning was really good - lots on offering even there's truffle eggs with preserved truffle ... quite nice. In the room, amenities was good - however they will CHARG
          Reviewed September 19, 2017
          10.0
          Exceptional
          Ziye from China
          Couple
          Pool Villa Sea View
          Stayed 3 nights in September 2017
          excellent experience”
          friendly staff,perfect service,and professional spa! Will stay in Banyan tree again next time!
          Reviewed September 18, 2017
          9.2
          Exceptional
          CAGRI from Switzerland
          Couple
          Pool Villa Sea View
          Stayed 5 nights in August 2017
          Great place, glad that we have chosen it for our honeymoon ”
          It is an amazing place, it very well addressed our expectations. The staff and every person in the hotel is very attentive to the guests. We were on our honeymoon and we were very happy to choose Banyan Tree Ungasan Bali. Our villa had a sea view as we booked. It was very spacious, nicely decorated. The pool and jacuzzi were awesome. We couldn't imagine anything better. The breakfast was tasty and excellent. House keeping was great, our villa was cleaned up very well. There was drinking water delivery to our villa on a regular basis. The food was very warm when ordered to our villa. Overall, we had a very nice stay and left by knowing that we will miss this place. However, this is a great reason to come back again, maybe for some anniversary. Initially we were unlucky to have some noisy neighbors listening very loud music, hotel management did their best to avoid this as soon as possible. We thank all the staff and hotel management for having such a good time in this hotel.
          Reviewed September 03, 2017
          4.0
          Li from China
          Couple
          Pool Villa Ocean View
          Stayed 2 nights in August 2017
          Avoid This Place”
          Avoid this place. It costs a lot, but not worthy. Location is decent (south side of the island). Beach is far away from property where you have to go down a long cliff with unpaved walkway to reach the beach (and its not private). Villa is huge and spacious, but facilities suck. There is a jetpool in the garden, but its with cold water. I dial front desk for hot water, and after two hours, two technicians came. They told me just wait for one hour to have the hot water filled up. But guess what, i waited for two hours and the jetpool is still cold... We also went to the restaurant for dinner. Gotta tell you, even worse experience there. We wait an hour for two main course dishes, and they forgot to bring me drinks. If you want to find something to do after dark, forget it. Nothing. Just stay in the villa and do nothing. We called for a buggy (aka golf car) to bring us to the main bar, and waited about an hour to pick us up. We gave up...You think b/c they r busy? No. only about twenty guests in the entire resort. Also, one more thing, there are a million switches in the villa and you can never find the one you want. One night we tried to turn off lights, we tried about 30 switches and still couldn't find the one for bathroom. So we just close the curtain and let it go... Just FYI, all the power outlets are non-functional unless you use the single converter they provided. I asked for more converters for the room, and they never appeared. So, decent location, spacious villa with awful facilities, slack and non-responsive staff with terrible services, pricy bill. Never come back.
          Reviewed August 28, 2017
          9.6
          Exceptional
          Jose from Philippines
          Family with young children
          2 Bedroom Pool Villa
          Stayed 3 nights in August 2017
          Right up there with the best”
          Friendly, helpful, extra attentive, and accommodating staff; staff always asked what you need and what else they can do for you; clean suite; decent food; well-appointed suites; good quality toiletries. Only thing we didn't like was the noise coming from the quarry right next to the property. Should not sell Suite 207, unless absolutely necessary
          Reviewed August 28, 2017
          8.0
          Excellent
          Eyad from United Arab Emirates
          Couple
          Pool Villa Ocean View
          Stayed 3 nights in July 2017
          Fabulous ”
          Amazing view a d staff
          Reviewed July 27, 2017
          7.2
          Very good
          YoungJun from South Korea
          Couple
          Pool Villa Sea View
          Stayed 2 nights in May 2017
          Very good”
          Great view and nice place to relax. However, it was a bit trouble that we needed to call the buggy (electric cart driven by their crew) when we want to go out of the villa. Also, it might have been better if they had the "do not disturb" or "make room" card that we can hang on the doors other than the lights with switches because it is hard to recognize from inside villas. One last thing is about the Ju-Ma-Na restaurant. I don't understand why they force smart casual dress code. I guess most visitors going to Bali would wear flip-flops or sandals and I saw most people wearing them from the airport. I think this dress code needs to be reconsidered for the customers visiting Banyan Tree.
          Reviewed May 24, 2017
          10.0
          Exceptional
          LEE from Taiwan
          Couple
          Pool Villa Sea View
          Stayed 1 night in March 2017
          GOOD”
          GOOD
          Reviewed March 14, 2017
          2.0
          SAVVAS from Greece
          Family with young children
          Pool Villa Sea View
          Stayed 5 nights in March 2017
          Except from spa and breakfast all the rest is just a nightmare”
          Dated building,uncleaned,untrained staff,general manager like not exists
          Reviewed March 07, 2017
          10.0
          Exceptional
          Tanjit from Singapore
          Couple
          Pool Villa Garden view
          Stayed 2 nights in August 2014
          Expensive ”
          Only for the rich
          Reviewed March 05, 2017
          10.0
          Exceptional
          Felix from Singapore
          Couple
          Pool Villa Garden view
          Stayed 1 night in February 2017
          awesome resort”
          You got to be there to experience it. Reviews are just reviews, you got to be there to live the experience.
          Reviewed February 16, 2017
          12345
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