8.2
Excellent
/10
(2,049 reviews)See what guests said
Housekeeping3
Breakfast1
Car Park1
See map
8.7

Excellent

Location rating score

Excellent location - 980 meters to the beach
Parking
FREE
Popular landmarks
Maya 210 m
Vindemia Gallery 230 m
Jet Set 270 m
Peppermint Club 290 m
Rasul Mud Treatment 300 m
Dubai Water Canal 320 m
Dubai Marina 350 m
Villa 515 440 m
Food-Based Body Scrubs 460 m
Cayan Tower 470 m
Nearby landmarks
Atlantis Aquaventure Waterpark 5.99 km
Ski Dubai 6.77 km
Burj Al Arab 7.73 km
Wild Wadi Waterpark 7.78 km
Dubai Miracle Garden 10.62 km
The Dubai Fountain 18.27 km
Burj Khalifa 18.34 km
Dubai Aquarium & Underwater Zoo 18.65 km
The Dubai Mall 18.85 km
Dubai Creek 25.55 km
Barcelo Residences Dubai Marina

"أقامه رائعه مع العائله everything amazing 10/10"

Ahmed - March 19, 2019
 Barcelo Residences Dubai Marina
Lobby Barcelo Residences Dubai Marina
Lobby Barcelo Residences Dubai Marina
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Free Wi-Fi

Barcelo Residences Dubai Marina

King Salman Bin Abdulaziz Al Saud Street, Dubai Marina, Dubai, United Arab Emirates, 644815 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [private]
Hassle-free check in
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
  • 660 meters to public transportation

  • Airport transfer

  • Currency exchange

  • 980 meters to the beach

  • Free Wi-Fi in all rooms!

Cheaper than 86% of all properties in Dubai in the last 24 hoursCompared to 2,523 Dubai properties at Agoda for various dates
Value for money8.4
Distance to city center0 km
Location rating8.6
Nearest airportAl Maktoum International Airport (DWC)
Distance to airport22.0 km

Rooms available at Barcelo Residences Dubai Marina

Deluxe Two-Bedroom Apartment
...
  • Room size: 139 m²/1496 ft²
  • Balcony/terrace
  • 2 single beds & 1 king bed
Enter dates to see prices
Two-Bedroom Apartment With Extra Bed
...
  • Room size: 126 m²/1356 ft²
  • Balcony/terrace
  • 2 single beds & 1 king bed
Enter dates to see prices
Penthouse Apartment
...
  • Balcony/terrace
  • 3 bathrooms
  • 2 single beds & 1 king bed ...
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 126 m²/1356 ft²
  • Balcony/terrace
  • 2 single beds & 1 king bed
Enter dates to see prices
Deluxe Two-Bedroom Apartment with Extra bed
...
  • Room size: 139 m²/1496 ft²
  • Balcony/terrace
  • 2 single beds & 1 king bed
Enter dates to see prices
1 Bedroom Apartment Deluxe
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior One-Bedroom Apartment with Extra bed
...
  • Room size: 65 m²/700 ft²
  • 2 bathrooms
  • 1 king bed
Enter dates to see prices
2 Bedroom Apartment (4 Adults)
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed & 2 semi double ...
Enter dates to see prices
Deluxe Apartment
...
  • Room size: 80 m²/861 ft²
  • 2 bathrooms
  • 1 king bed
Enter dates to see prices
Executive Apartment
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Barcelo Residences Dubai Marina?

Check-in is from 03:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Barcelo Residences Dubai Marina?

Barcelo Residences Dubai Marina is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 490 AED. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Barcelo Residences Dubai Marina has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Dubai with private transportation, the serviced apartment can arrange both taxis or car rental.

What is the smoking policy at Barcelo Residences Dubai Marina?

Barcelo Residences Dubai Marina does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about Barcelo Residences Dubai Marina

  • 8.4
    Excellent
    Location

    "Location is very good in marina area."

    Mohammad

    |

    July 23, 2018

  • 8.4
    Excellent

    "Two en-suites and a massive lounge."

    Parminder

    |

    November 8, 2018

  • 8.4
    Excellent
    Spaciousness

    "Place was very nice and spacious."

    Caressa

    |

    August 23, 2018

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Value for money score
8.5/10
Location score
8.6/10
Service score
8.5/10
Room size
77 sqm.
Better than
97
%
of Dubai properties
Better than
95
%
of Dubai properties
Better than
94
%
of Dubai properties
Bigger than
93
%
of Dubai properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.2
Excellent
2,049 reviews
Cleanliness
8.2
Facilities
7.7
Location
8.7
Read all reviews >
What travelers say they love:
Good size bedrooms and living area, kitchen.
Gina from Singapore
Family with older children
More about Barcelo Residences Dubai Marina

More about Barcelo Residences Dubai Marina

Situated in the Dubai Marina area, Barcelo Residences Dubai Marina is the perfect place to experience Dubai and its surroundings. With its location just 0 km from the city center and 34 km from the airport, this 4-star property attracts numerous travelers each year. With its convenient location, the property offers easy access to the city's must-see destinations.

Offering guests superior services and a broad range of amenities, Barcelo Residences Dubai Marina is committed to ensuring that your stay is as comfortable as possible. For the comfort and convenience of guests, the property offers free Wi-Fi in all rooms, gift/souvenir shop, Wi-Fi in public areas, car park, babysitting.

Step into one of 220 inviting rooms and escape the stresses of the day, A selection of amenities can be found in most rooms, inlcuding flat screen television, additional bathroom, additional toilet, cleaning products, complimentary instant coffee. Throughout the day, you can enjoy the relaxing atmosphere of the hot tub, fitness center, outdoor pool, solarium, children's playground. Barcelo Residences Dubai Marina is an ideal place of stay for travelers seeking charm, comfort, and convenience in Dubai.

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Most talked about facilities

Breakfast
4 mentions
Housekeeping
3 mentions

What they offer

9.6
Exceptional
Cleanliness

"Very nice, clean, and spacious apartment."

Khalid

|

August 3, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Halal
Vegetarian
Vegan
Buffet

Restaurants on site

Restaurant
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Barcelo Residences Dubai Marina from real guests

Overall rating
8.2
Excellent
From 2049 reviews
8.6Location
8.5Service
8.4Room comfort and quality
Agoda Reviews (110)Booking.com Reviews (1939)
Rating via Agoda8.2
/
10
Cleanliness8.2
Facilities7.7
Location8.7
Service8.5
Value for money8.4
High score for Dubai
Rating
9+ Exceptional (31)
8-9 Excellent (10)
7-8 Very Good (6)
6-7 Good (6)
<6 Below Expectation (8)
Time of the year
Mar - May (8)
Jun - Aug (18)
Sep - Nov (8)
Dec - Feb (27)
All guests (110)
All room types
All languages

Show reviews that mention 

Showing 61 verified guest comments
1234
8.4
Excellent
Hiza from Malaysia
Family with teens
2 Bedroom Apartment (4 Adults)
Stayed 1 night in September 2018

Good accommodation for family”

It was 4 of us in family traveling to Dubai and the apartment was really spacious with a mini supermarket at the ground floor and walking distance to nearby mall. The house wasn't well equipped and we had to call to ask for slippers and towels but at least the breakfast was good. But you kinda have to take taxi everywhere since it's not nearby the train station.

Reviewed January 22, 2019

Dear Guest, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations, designed to make our guest's stay as comfortable as possible with modern design furniture and the latest technology. We are fully aware that an attractive accommodation plays a key role to our guest's overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We apologize that you had to request for the supplies, we will brief our team so that they take special care of replenishment of guest rooms. We thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Ilavarasi Raja - Rooms Operations Manager

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Barcelo Residences Dubai Marina
9.6
Exceptional
GEORGII from Ukraine
Couple
1 Bedroom Apartment
Stayed 11 nights in December 2018

Recommended/No regrets at all.”

The hotel and staff are perfect. They are friendly, accomodating. They even offer free water at the pool. The breakfast is just fine to start your day. Before we checkout they give a tshirt gift to my husband with his photo on it printed. ( that was a cute gesture though). Our bedroom view was very nice facing the highway.

Reviewed December 22, 2018

Dear Ms. Georgii, Thank you for your valuable opinion, we truly appreciate the time taken for you to review us. We are very pleased to learn that you had a wonderful stay at the hotel and we are proud to read that your stay was "perfect"! We are glad that you liked the small gesture from our side of the T shirt souvenir. Your encouraging words are motivating for the entire team at Barcelo Residences to continue to keep striving for better and better guest experiences with us. We thank you once again for giving us the opportunity to be of service to you and we look forward to welcoming you back again with us in the near future. Kindest regards, Ilavarasi Raja Rooms Operation Manager

Responded December 23, 2018
Barcelo Residences Dubai Marina
8.8
Excellent
Gina from Singapore
Family with teens
2 Bedroom Apartment (4 Adults)
Stayed 4 nights in February 2019

Nice and modern 2 beds apartment ”

Modern, clean, spacious and quite new apartment. We are a family of 4 adults and we took the 2 beds apartment. To our pleasant surprise the apartment exceeded our expectation for the price. Location was good too as there were eateries and supermarket within 5 mins walk. It was modern and quite new. Good size bedrooms and living area, kitchen. Only setback was there was no liquid detergent, water kettle, toilet paper supplied only 1 in each room. But upon calling the housekeeping for new supplies, they brought up promptly all that we requested, including laundry powder., cleaning sponge, detergent Water bottles were generously replenished upon request, so were coffee/tea/milk. We are overall very happy with the apartment and would certainly recommend it to other travellers.

Reviewed February 26, 2019

Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Residences was an enjoyable one. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. Thank you once again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Ilavarasi Raja Rooms Operations Manager

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Barcelo Residences Dubai Marina
8.4
Excellent
Mohammad from Kuwait
Family with teens
2 Bedroom Apartment (4 Adults)
Stayed 4 nights in July 2018

Excellent”

I appreciate the stuff service even I faced some issues during my 4 nights stay but they did their best to solve those issues and also I had a cake from the hotel on my birhday. Location is very good in marina area.

Reviewed July 23, 2018

Dear Mohammad, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
8.4
Excellent
Parminder from United Kingdom
Family with young children
2 Rooms Apartment (4 Adults)
Stayed 4 nights in October 2018

Great location and apartment ”

We had a two bedroom apartment. Two en-suites and a massive lounge. Very happy with accommodation. Great location, best of the marina and JBR walk. Only negative was the breakfast. Never seemed to have anything and limited to toast mainly. Gave up asking for butter.

Reviewed November 08, 2018

Dear Parminder, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future. Kindest regards Sven Fritzsche General Manager

Responded November 17, 2018
Barcelo Residences Dubai Marina
9.2
Exceptional
Meghan from United Arab Emirates
Couple
Studio
Stayed 2 nights in May 2018

Very accomadating establishment ”

Any issue we had they sprted immediately which was great. The rooms where nice and had fully equipt kitchen. Very friendly staff. 24hr supermarket in the grounds which was very convienent. The only fault was regarding the cleaning. It was very tidy but window sill in all rooms contained dead flies with some live ones. On thr ground under sink area abd furniture was very dusty with used soaps n papers. Also i liked how we could have guests as long as they showed I.d. this was nice. Made the stay feel like a home access rather than just hotel

Reviewed June 02, 2018

Dear Meghan, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
9.6
Exceptional
Zorabel from United Arab Emirates
Group
2 Bedroom Apartment (4 Adults)
Stayed 1 night in October 2020

The best hotel apartment in Dubai!!!”

Staffs are great very friendly and thoughtful and they are truly an asset. Alyssa, Judy, Sheryl you are doing a great job!! They upgraded my room without extra charge and I was happy that I chose this hotel. It’s also near restaurants in JBR. Very clean place and sanitized we felt so safe. The staffs are reliable and friendly. Although we didn’t get the chance to use the pool because it’s closed. We will definitely recommend this hotel and will surely come back. Over all experience for one night was superb! 😊

Reviewed October 18, 2020

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Residences. We are thrilled that you enjoyed your stay. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you for your very nice compliments for Sheryl, Judy and I. We all work very hard every day to make sure our guests feel well attended to at all times. I will certainly share your kind words of appreciation with them. Once again we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Alyssa Battad Guest Relations

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Barcelo Residences Dubai Marina
9.6
Exceptional
Beech from Australia
Family with teens
1 Bedroom Apartment
Stayed 3 nights in November 2019

Too much trouble”

Nice hotel with 1 bedroom appartment - first night had that relaxing bath - when we emptied the bath , the bathroom flooded not just water but sewerage as well - ( bloody hell) we then requested another room - so we moved - this was the onlt issue we had other wise every thing was ok - on check out - had to check our own bags out from room 😫 may be another hotel next time

Reviewed November 23, 2019

Dear Guest, We thank you for the time you spent to share your comments following your visit to our Barceló Residences, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for the inconsistencies experienced by you during your stay. We have made a note of your feedback about the areas that we could improve upon and we will definitely take corrective steps towards the same. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Ilavarasi Raja - Rooms Operations Manager

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Barcelo Residences Dubai Marina
10.0
Exceptional
khaled from United States
Family with young children
2 Bedroom Apartment (4 Adults)
Stayed 4 nights in April 2019

Best for Family ”

It was beyond our expectations, rooms are big and the Appartment has all the amenities. Recommend it for the family with kids but the car is a must if u have small kids

Reviewed May 05, 2019

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Residences. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Ilavarasi Raja Rooms Operations Manager

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Barcelo Residences Dubai Marina
10.0
Exceptional
Ahmed from United Arab Emirates
Family with teens
1 Bedroom Apartment
Stayed 5 nights in March 2019

Excellent. Thanks rafique ”

Best stay. All staff so good and friendly. And this man so much good Muhammad rafique really thanks u. And thanks for Osama and all staff. أقامه رائعه مع العائله everything amazing 10/10

Reviewed March 19, 2019

Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Residences was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will serve as a great source of motivation to them especially with Rafique and Osama. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Ilavarasi Raja Rooms Operations Manager

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Barcelo Residences Dubai Marina
9.6
Exceptional
Khalid from Saudi Arabia
Family with young children
2 Bedroom Apartment (4 Adults)
Stayed 1 night in July 2018

great place ”

Very nice, clean, and spacious apartment. . Staff were great. Special thanks to Mr. Emilio for his help and hospitality. Parking way is very narrow. a bit far from JBR by walk.

Reviewed August 04, 2018

Dear Khalid, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
6.4
Good
Raed
Group
2 Bedroom Apartment (4 Adults)
Stayed 7 nights in July 2018

not too bad”

Location is good , staff are somehow kind but not all of them. There were a smell in our floor but when i asked the receptionist to move me to upper floor he said he couldnt because it was full and honestly i didn't believe that becuase there were no much people there. The smell stinks like a trash or something that has been left behind for days. I had to go down to the reception to get them to clean the room and they didnt replace anything like shampoo and shower gel and these stuff. Some of the towels were just folded and put back not new ones.

Reviewed August 11, 2018

Dear Raed, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. I regret to hear that you had reasons to complain. We appreciate your comments, please rest assured that I already spoke with the respective head of department for an immediate follow up and action. It is always important for us to receive constructive criticism and praise in for us to take the appropriate action. As a team we endeavour to make our guest’s stay with us a truly memorable and special experience. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future, as well to show you that we have taken your comments into consideration. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
8.4
Excellent
Caressa from United Arab Emirates
Group
Stayed 1 night in August 2018

Excellent”

Place was very nice and spacious.. Staff were very accomodating especially the lifeguard on duty (name starts with letter D!)

Reviewed August 23, 2018

Dear Caressa, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
7.6
Very good
SAID from Oman
Family with young children
2 Bedroom Apartment (4 Adults)
Stayed 3 nights in February 2019

Nice hotel at nice location ”

The staff were good and helpful, They need to concentrate at housekeeping for cleaning tidy. Otherwise everything perfect.

Reviewed February 08, 2019

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guest expectations, therefore we greatly appreciate the time you took out of your day to share your constructive criticism. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being during you stay.We are delighted to read that you really enjoyed the beach close by and the unique location. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, for a future occasion please do contact our reception desk to point out any service imperfection, we will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Best regards, Ilavarasi Raja - Rooms Operations Manager

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Barcelo Residences Dubai Marina
5.6
Abdulrahman from United Arab Emirates
Family with young children
1 Bedroom Apartment
Stayed 2 nights in November 2018

Not what I expected ”

They let us waiting until 4 pm to give as a room, the room was not clean with many dust, room service is ok, the breakfast was fine, customers satisfaction not important for the only vip customers

Reviewed November 18, 2018

Dear Abdulrhaman, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. I regret to hear that you had reasons to complain. We appreciate your comments please rest assured that I already spoke with the respective heads of department for an immediate follow up and action. It is always important for us to receive constructive criticism and praise in for us to take the appropriate action. As a team we endeavour to make our guest’s stay with us a truly memorable and special experience. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future, as well to show you that we have taken your comments into consideration. Kindest regards Sven Fritzsche General Manager

Responded November 19, 2018
Barcelo Residences Dubai Marina
4.4
Foram from India
Group
Stayed 1 night in January 2019

Horrible Service”

My friends and I were trying to celebrate a friends birthday and we chose to go for a 2 Bedroom apartment with breakfast.We arrived at the location around 3:45 PM or so, and we were made to wait atleast 30 mins for check in. I had requested for a High Floor but got the room on the 19th floor. We were allocated an apartment and I was told that they just need to finish up cleaning the apartment, so we were asked to wait. I told them that I had some decor to do in the hall, so I'd wait outside the apartment.My friends and I started the preparations outside the apartment on the floor. We waited for about 20 mins and realized that noone was in the apartment. When they finally came and opened the door, we saw that it was not clean at all. They had just started to clean the apartment. Then we had to wait for another 3-4 cleaners to come to help get the process done quicker. And finally we got the apartment only at 5:30.Their breakfast service is horrible as well, and not worth paying for.

Reviewed January 29, 2019

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the breakfast service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, please rest assured we have made a note about your feedback about breakfast and we will ensure that we escalate this to our Koffiebar team so that we can take necessary corrective action towards the improvement of the same. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Best regards - Ilavrasi Raja Rooms Operations Manager

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Barcelo Residences Dubai Marina
10.0
Exceptional
Abdulla from United Arab Emirates
Couple
Studio Apartment
Stayed 2 nights in April 2019

Exceptional”

Everything was perfect

Reviewed April 07, 2019

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Residences. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Ilavarasi Raja Rooms Operations Manager

Responded May 09, 2019
Barcelo Residences Dubai Marina
10.0
Exceptional
KIM from United Arab Emirates
Group
1 Bedroom Apartment
Stayed 1 night in August 2018

Excellent”

A good place to relax

Reviewed April 30, 2019

Dear Guest, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Ilavarasi Raja Rooms Operations Manager

Responded May 09, 2019
Barcelo Residences Dubai Marina
6.8
Good
Fortunate from South Africa
Solo traveler
One Bedroom Apartment
Stayed 2 nights in July 2018

Unfriendly check-in”

Check-in staff was not nice. After a looong flight, he did not treat me well.

Reviewed September 27, 2018

Dear Fortunate, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. I regret to hear that you had reasons to complain. We appreciate your comments, please rest assured that I already spoke with the respective head of department for an immediate follow up and action. It is always important for us to receive constructive criticism and praise in for us to take the appropriate action. As a team we endeavour to make our guest’s stay with us a truly memorable and special experience. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future, as well to show you that we have taken your comments into consideration. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
10.0
Exceptional
ahmed from United Arab Emirates
Business traveler
2 Bedroom Apartment (4 Adults)
Stayed 1 night in August 2018

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Reviewed August 25, 2018

Dear Ahmed, Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future. Kindest regards Sven Fritzsche General Manager

Responded October 30, 2018
Barcelo Residences Dubai Marina
1234
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