The hotel was good however I've been messed around on price and called a liar.”

Paid the price for the room online, but when I arrived I was shown a different price by the hotel. The hotel then told Agoda that I has not been shown this so I asked to see it a second time and they showed me again, so I sent a photo to Agoda and I have heard nothing since. The standard of the hotel is good but you could stay elsewhere for similar money and not be insulted and ignored by the hotel. There are also very loud construction work starting around 7am that don't look like they are finishing anytime soon.

Very good”

I wouldn't want to pay more than the supposed 50% discount we recieved when booking through agoda. Bed was hard and shower fitting was loose and kept falling off. Also had the constant noise from the drunk homeless people on Albert street. Fairly minor issues so I'd stay again if I needed to

Excellent location, but everything else was lacking”

My best friend and I paid for the deluxe 2 bed suite. When we checked in we were told we'd been upgraded to that exact same room. Before checking in I had read on the hotel website that there was construction underway and we could reqest the sleepwell package. The attendant told us there was no construction going on and as it was midnight when we arrived we assumed that was true because we couldn't see anything. A walk through Auckland city the next day demonstrated to us that the entire city is undergoing a massive overhaul for a new public transport system, which is great! But this attendant clearly had no clue of what he was saying, and neither did he seem to have any care for us as guests and paying customers, because when we checked into our room, we were not given what we'd paid for. Instead of 2 queen beds in separate rooms we got 1 queen and 2 singles, the room also smelled like mould. So after nearly an hour of the attendant 'trying' to find a room that we paid for, all the while sighing heavily and giving the most strained looks as if we were asking the world of a clearly vacant hotel, we were given individual rooms each which we then had to check out of in the morning so that we could be put into a room that we had paid for. So we finally got that the next morning. But, The queen beds are not queen beds either, they're just 2 single beds pushed together. The dining room chair had a broken leg, the curtains chain pulley either broke everytime it was used or wouldn't stay at the point that you desired it to, the washing machine was also faulty as the drier setting didn't work, we had a 'fully equipped' kitchenette that had no sharp knives, sponge or surface spray, and my queen size room was barely fit for a double. Even on the 16th floor, there was a pretty decent amount of noise coming from outside. The location really was excellent, but this was a pretty disappointing experience in the quality we expected to get for the description that was given and

Awful experience in Auckland”

The entire unit smelled of garbage from broken trash compactor not to mention broken safe and dirty sofa/chairs. Front desk personnel was not interested in accommodating with another unit. Also, they wanted to charge us extra for early arrival - laughable. Extremely overpriced for such poor conditioned property.

Exceptional”

We loved the location and the one bedroom apartment we got. Nice for both of us traveling at New Zealand. The location were good but there’s the construction going on. It didn’t disturb us that much as we were out during the day and by the time we get rested, it’s all good. The room has complete amenities for us to make good use. Clean and spacious

No more next time stay in this hotel”

services very Bad

Perfect location ”

If you get a reduced price on Agoda it is a very good option - 2‘ from Skytower, restaurants close by, nice rooms. A bit loud from traffic, but you have it anywhere in the center. The chairs of the living room were in really bad shape - pls replace.

Views were amazing”

We got upgraded to 25th floor (thanks) and the views were amazing. Staff was friendly and helpful. The washing machine was broken, staff handled our laundry till machine was fixed. The rooms only had 1 portable aircon unit, ours was not sufficient to cool the room between 15:00 and 20:00. Auckland has a lot of hills and the hotel is on top of one, not a problem for us but others may need to consider this. The timing of housekeeping was hit or miss. Some days they showed up too early (8:30 am) and one day they came at 5:00 pm.

Bad value for money”

I don’t know where to start. I stay almost every week in a hotel, but this was the worst experience in a long time. Hotel: you hostel flair for 185 USD per night. Wrong room given at check-in. Aircon: mobile unit in the middle or the room, super loud. Key did’t work. Reception does not pick up phone when u call them from the room. Wifi did not work. I was told twice someone would come to fix wifi and replace room key: never happened. Staff unfriendly/ Sorry, Never again!

Exceptional”

The price for this hotel is quite cheap compare to the others around the area. The staff was kinda busy, they are talking very fast on explaining. But the room is big and quite comfy.

Overall good”

But unfortunately the heater not work well

Great location”

Right in the city centre. Very near to various car rental companies. We were given big rooms with two bedrooms even though there are only two of us. The room is comfortable except that the heater is only installed in living room, none in bedrooms, I stayed one night in August, not really freezing cold when I woke up but I believe winter time will be very very cold.

Exceptional”

The room is really nice. There are many facilities and it is really the best one for families. The price is low but the quality is high.., room,location,service... Everything is perfect except the heater. There are two heaters in the room but one was broken quite often.

Good, affordable option close to city! ”

Pro: Fast check in, spacious unit, suitable for family with necessary facilities (cooking utensils, washing machine), good location (nearby to city center) Con: No parking, bed can be improved (the king bed was made up by two single beds, not comfortable for single occupant), heater was not working (but the on-shift reception staff was very helpful & provided a portable working heater), quiet & dark when walking back to hotel at night, inconvenient road access (construction in front of hotel)

The best option for Auckland, at least in my modest opinion”

This hotel-apartment was a GREAT choice. The rooms are pretty big, (more than double of most hotels with the same price), it has EVERYTHING in the room, (sofa, oven, television channels variety,...) and the bed was one of the best places I have ever slept in. Even just taking a short nap gave us pretty much more energy than most of the beds I have slept too. You are free to take your choices, but if I am back to Auckland, I am sure I will book a room with them again because the quality-money relationship is better than what you can imagine

Solid ”

I was here for the weekend of the 3rd Lions test. A mix up with Agoda no longer owning the property we had booked meaning Agoda moved us to a 2bdrm apartment here. I must mention that Agoda fixed the mistake and ensured we were re-accommodated and upgraded to this hotel on a weekend where Auckland was no doubt heavily booked. We were super happy with the hotel, both standard and location. The 2bdrm apartments were very practical as both bedrooms have an ensuite, and you meet in the lounge in the middle, awesome. Would recommend and will be back.

Great location - very helpful staff”

The Receptionist was extremely friendly and helpful when we arrived early in the pouring rain from disembarking a cruise. He asked us to wait in the nearby coffee shop and arrange for us to check in early without additional cost. The apartment is spacious and has everything you need (fridge, microwave, stove top, plates, utensils, even milk). 5 min walk away from a grocery store so you can easily grab stuff to cook or take away to eat at home. Comfortable stay.

Conveniently located”

We booked the one bedroom suite and got a 2 bedroom instead. A bigger apartment yes but still a waste since we are a couple and we don’t need an extra room. Anyway, the apartment is very spacious with complete a kitchenette. Bed is comfortable enough. Water pressure at shower is good. Would definitely stay here again if I’m in Auckland

Good experience”

Only con is that my room smelt something not good, its like a wet sofa that got dried up. But overall, place is good, in cbd, can walk anywhere between cbd, facilities was perfect, you got everything there, staff were very nice. Thank you

Quality apartment in central CBD location”

We booked a 1 bed deluxe apartment for our 3 night stay in Auckland. The apartment was clean and comfortable and well equipped with a kitchenette and washer/dryer. The location is close to a Countdown supermarket, restaurants, takeaways and shopping; and only a short walk to the Skytower and the Ferry Terminal. It was a perfect choice for our stay and we would definitely recommend the Barclay Suites if you're looking for quality self catering accommodation in the Auckland CBD.