Very good 7.5
Based on 25 reviews

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About Barwon Heads Resort at 13th Beach

Description

Designed for both business and leisure travel, Barwon Heads Resort at 13th Beach is ideally situated in Barwon Heads, one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. Every effort is made here to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Guests of the hotel can enjoy on-site features like a car park and restaurant. All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers many unique recreational opportunities such as an on-site golf course. When you are looking for comfortable and convenient accommodations in Barwon Heads, make Barwon Heads Resort at 13th Beach your home away from home.
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Features

Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Car park
  • Shuttle service

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Swimming pool [outdoor]
  • Tennis court(s)

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)

Services and conveniences

  • Laundry service
  • Luggage storage
  • Salon
  • Smoking area

For the kids

  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Pets allowed
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 10:00 AM
Number of Rooms : 4
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Verified traveler reviews

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Very good



based on 25 reviews
  • Cleanliness 8.1
  • Facilities 4.7
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Service 7.7
  • Value for money 7.2
  • Food/Dining 5.8
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Bridie from Australia
Families with young children
2 Bedroom Suite
Stayed one night in July 2016
Short stay
Unfortunately Internet was not available in rooms, nor was the restaurant open. We had booked as it appeared to be a one stop accomodation. The staff were nice however did not necessarily induct us on to the site so we're left to figure a few things out ourselves. For example the gate code. Perhaps this could be of attention to detail for future customers. The rooms were nice and clean and enjoyed the self contained aspect but would have liked to have been able to visit the restaurant for dinner. I had a newborn traveling with me and had to take them out in the wet/rain to head to town to pick up takeaway dinner so was a little inconvient. An assumption would be that is it not a peak period and my stay was short so perhaps these little concerns would be addressed if a different time of year and stay was longer. I must say the staff were friendly, the rooms nice and clean.
Reviewed July 07, 2016
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Peter from Australia
Couples
One-Bedroom Apartment
Stayed 2 nights in May 2016
Has potential!
Needs a lot of work to come up to the standard of a resort!
Reviewed May 09, 2016
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Hannah from Australia
Solo travelers
1 Bedroom Suite
Stayed 2 nights in April 2016
Average
Positives: - nice location - clean Negatives: - when trying to book there was no answer after several phone calls - only 1 tiny bar of hand soap, no soap for the shower - no phone reception - no wifi - tea bags & instant coffee sachets only applied on the 1st day of stay (but weren't very nice anyway) - thin walls & poor door/window seals meant I could hear snoring from the adjacent room and light noise from the wind banging door and windows (problem for a light sleeper)
Reviewed April 18, 2016
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Judy from Australia
Couples
1 Bedroom Suite
Stayed one night in August 2015
Barwon Heads Resort
The bed.......the walk.......the efficiency of the office.
Reviewed August 24, 2015
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sharon from Australia
Couples
2 Bedroom Suite
Stayed one night in July 2015
spacious
size, cleanliness, location
Women at reception was verk kind given we arrived at a very late hour. Room was extremely spacious and would definately suit a family or 2 coouples.
Reviewed July 05, 2015
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Kylie from Australia
Couples
1 Bedroom Suite
Stayed one night in April 2015
Nice
Comfy bed, great view, good location
Reviewed April 20, 2015
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Kim from Australia
Couples
1 Bedroom Suite
Stayed one night in February 2015
Happy Stay
Location, Room, Cost
Arrived to get ready for a wedding, no issue with the check in process, no issue with the room, full explanation of what to do later in the night if gates to the resort were closed, great breakfast in the morning.
Reviewed March 02, 2015
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Melissa from Australia
Couples
1 Bedroom Suite
Stayed one night in February 2015
Loved it
Bed, food, pool
Comfortable and relaxing
Reviewed February 16, 2015
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Nathan from Australia
Families with young children
2 Bedroom Suite
Stayed one night in January 2015
Good quality
Modern apartment style accommodation at affordable price
all good other than lack of onsite restaurant and NO room service! Was a real let down, especially when arriving in late with young kids!
Reviewed January 23, 2015
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Anton from Australia
Families with young children
2 Bedroom Suite
Stayed 3 nights in January 2015
Disaster Barwon Heads
The first issue was a room that was far from clean. Biscuits from the previous guests were in the sofa and under the sofa. Dried milk runs were on the outside of the fridge and the dishwasher had remnants of food remaining. The floor had lint scattered throughout the apartment. The response from Reception was we could not do anything about this. Demanded a change of room which was done but bedding arrangement not as desired. Cleanliness inside was better however paper and leaves that greeted us on our arrival on the ground floor patio remained for the three days we were there. The sofa was broken or worn or of such poor quality it was impossible to sit on. WiFi..does not exist in the rooms, free or otherwise. This is supposed to be a 4 Star Conference Resort!!!!. Receptions response…..beyond our control. Oh on the second day we are told that WiFi can be accessed at the Restaurant but we don't know the name of the the connection or the password. Oh the Restaurant. Second day rained so we decided to eat in. Ooops the Restaurant is closed. Why? Mmmmm didn't feel like opening? The final insult was as we were packing the car the cleaners came in and started cleaning the apartment!!!! We were checking out on the prescribed checkout time yet they intruded on this final departure point! All I can say is that anyone considering staying there forget it. They have no idea of what Customer Service is about. There was not a sighting of the Manager during our stay to apologise for the poor quality of the apartment on our arrival. Absolutely abysmal.
Reviewed January 14, 2015
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