The property is independently operated by an individual owner and does not have a proper reception area. Guests must attend an organized meet-and-greet session to receive keys and further contact details regarding the property.
The property does not accept credit cards. All miscellaneous charges must be settled by cash.
Due to the tax regulation, guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected upon check-in.
A credit card security deposit of 500 MYR is required upon check-in for charges or damages during the stay and will be refunded upon departure.
An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.
The property has a strict no-party policy unless agreed otherwise and is subject to an additional charge.
When booking more than 5 rooms, different policies and additional supplements may apply.