8.2
Excellent
/10
(1026 reviews)See what guests said
Housekeeping8
Swimming Pool1
Beach1
See map
7.6
Very good
Location rating score
Very good location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Muddys Playground490 m
St Monicas Cathedral590 m
Cairns Esplanade Boardwalk840 m
Samurai Gallery Australia1.2 km
Cairns Regional Gallery1.28 km
Kuranda Scenic Railway1.38 km
Rusty's Market1.41 km
Red Arrow Walk2.82 km
Green Island27.79 km
Behana Gorge Waterfall31.22 km
Nearby landmarks
Cadence Lounge Bar120 m
Cairns Tennis Centre250 m
Cock & Bull Bar270 m
Cairns Base Hospital270 m
The Cairns Civic Theater280 m
Cairns Skate Park300 m
McLeod Street Pioneer Cemetery360 m
Cairns Private Hospital370 m
The Muddys Playground490 m
Cairns Central Shopping Center520 m
Bay Village Tropical Retreat & Apartments
Standard Room Bay Village Tropical Retreat & Apartments
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Interior view Bay Village Tropical Retreat & Apartments
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3.5-star Serviced apartment
Free Wi-Fi

Bay Village Tropical Retreat & Apartments

Corner of Lake & Gatton Streets, Cairns City Center, Cairns, Australia, 4870 - See map
Property highlightsRead all 1,026 reviews
Excellent cleanliness
8.3 rating for cleanliness
Excellent comfort
8.3 room quality and comfort
Excellent service
8.2 rating for service
Exceptional reputation
Recommended by 82% of guests

Great location to airport and to the board walk.

Jill | April 21, 2017

Nice staff.

Jill | April 21, 2017

  • Located in heart of Cairns

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

Your dates are popular among travelersUsers are booking a place in Cairns every 17 minutes on Agoda.com
Value for money8.2
Distance to city center1.4 km
Location rating7.6
Nearest airportCairns Airport (CNS)
Distance to airport4.4 km

Rooms available at Bay Village Tropical Retreat & Apartments

8.3
Excellent
Room comfort & quality
3 Bedroom Apartment
3 Bedroom Apartment
...
  • Room size: 110 m²/1184 ft²
  • Mountain view
  • 2 single beds and 2 queen b...
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2 Bedroom Apartment
2 Bedroom Apartment
...
  • Room size: 84 m²/904 ft²
  • Street view
  • 2 single beds and 1 king be...
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Family Room
Family Room
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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Standard Triple Room
Standard Triple Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds and 1 queen b...
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Studio Room
Studio Room
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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1 bedroom Suite
1 bedroom Suite
...
  • Room size: 60 m²/646 ft²
  • Non-smoking
  • 1 queen bed
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Standard Room
Standard Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Other
Other
...
  • Room size: 20 m²/215 ft²
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
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Three Bedroom Apartment
Three Bedroom Apartment
...
  • 2 single beds and 1 queen b...
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Frequently asked questions

What time is check-in and check-out at Bay Village Tropical Retreat & Apartments?

Check-in is from 2:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Bay Village Tropical Retreat & Apartments?

For those who wish to drive their own cars, Bay Village Tropical Retreat & Apartments has a car park available for guests. Car parking is free for guests. Self-parking is conveniently available at the property. If you're looking for an easy way to get around Cairns with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Bay Village Tropical Retreat & Apartments?

Bay Village Tropical Retreat & Apartments does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Bay Village Tropical Retreat & Apartments

  • 8.0
    Very good
    Location

    "Nice hotel reasonably priced and within 20 minutes walking distance of Cairns."

    Linda

    |

    July 8, 2016

  • 10.0
    Exceptional
    Location

    "Very happy with the location and how easy to get to the cairns base hospital"

    Amy

    |

    August 20, 2018

  • 6.3
    Good

    "There is a good vibe in the hotel and the restaurant is nice for dinner."

    Marcel

    |

    January 26, 2016

Property ranking|Compared to 533 Cairns properties
See all rankings
Cheapest price score
Review score - United States
8.2/10
Room comfort score
8.3/10
Value for money score
8.2/10
Better than
92
%
of Cairns properties
Better than
92
%
of Cairns properties
Better than
91
%
of Cairns properties
Better than
85
%
of Cairns properties
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Overall rating:
8.2
Excellent
1,026 reviews
Cleanliness
8.3
Facilities
7.9
Location
7.6
Read all reviews >
What travelers say they love:
Central, helpful and interested staff, relaxing setting with...
Carmel from Australia
Solo traveler
More about Bay Village Tropical Retreat & Apartments

More about Bay Village Tropical Retreat & Apartments

Remarkably located, the tropical treasures of Australia, including the World Heritage-listed Daintree Forest and the Great Barrier Reef, are within the hotel’s vicinity. Surrounded by a manicured garden and located right in the heart of Cairns, Bay Village Tropical Retreat & Apartments offers easy access to the vibrant entertainment centers, branded outlets, and fine dining options are also an effortless walk from the property. This family-owned boutique retreat caters to guests by featuring private, intimate, and cozy accommodations. You’ll also find that all rooms are designed to italicize a Balinese ambience, plus all rooms are brilliantly appointed with a kitchenette, comfy sofa, en-suite bathroom, and a desk for utmost comfort. After exploring the city, take a refreshing dip in their free-form swimming pool or unwind with a cocktail right from the pool bar. This retreat is certainly beautiful and is a fine choice for your stay in Cairns.

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Most talked about facilities

Housekeeping
43 mentions
Swimming Pool
37 mentions
Internet
10 mentions
Food & Dining
8 mentions

What they offer

8.8
Excellent
Staff 

"Staff were helpful and accommodating of my situation, breakf..."

Claire

|

December 10, 2017

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

Bayleaf Balinese Restaurant
Cuisine:Asian, Indonesian, Seafood
Menu:A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Bay Village Tropical Retreat & Apartments from real guests

Overall rating
8.2
Excellent
From 1026 reviews
8.6Service
8.4Cleanliness
8.2Value for money
Agoda Reviews (449)Booking.com Reviews (577)
Rating via Agoda8.1
/
10
Cleanliness8.3
Facilities7.9
Location7.6
Room comfort and quality8.3
Service8.2
Value for money8.2
High score for Cairns
Rating
9+ Exceptional (98)
8-9 Excellent (104)
7-8 Very Good (132)
6-7 Good (55)
<6 Below Expectation (38)
Time of the year
Mar - May (94)
Jun - Aug (135)
Sep - Nov (91)
Dec - Feb (107)
Don't miss out!Users are booking a place in Cairns every 17 minutes on Agoda.com
All guests (449)
All room types
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Show reviews that mention 

Showing 427 verified guest comments
12345
8.0
Excellent
Dharmesh from Australia
Family with young children
Family Room
Stayed 2 nights in June 2018

Excellent location!”

Bay Village Tropical Retreat and Apartments offers great service by friendly staff. Overall, the room was clean, albeit we found the windows slightly dusty. We are very meticulous when it comes to linen used in hotels, and this property did not disappoint us. One of the best things about Bay Village is its location. We parked the car in a covered area in the property and strolled along the Esplanade. Shops, restaurants, pubs and even the night market are within walking distance! In this review, we would like to commend Jonathan (Housekeeping). He was the friendliest and most helpful person we met at Bay Village. We'd recommend this property to family and friends!

Reviewed July 02, 2018
9.0
Exceptional
Greg from Australia
Couple
Studio Room
Stayed 6 nights in June 2012

Good location, good room, but no stove or teapot.”

Clean, quiet, [reverse-cycle] airconditioned room. Attached restaurant. Nearby convenience store. Handy pool.

There were more plusses than minuses. The staff was courteous, friendly and efficient. The site was wifi-enabled (big tick) but the computer (web) facility was a little expensive (relative to the free web availability in the lobby of almost every place we have stayed at in our frequent travels). A suggestion for the pool area: I can understand the need for shade in such an area for most of the year but travellers such as us come to Cairns in the 'winter' to sun-bake' - it might be a good idea to consider re arranging the poolside furniture to occupy the sunny spots for longer. the furniture is way too heavy for (lightweight?) guests to do this casually. All things considered, we were very happy with the deal we got and enjoyed our stay in the warmth of the tropics while Sydney was wet and cold.

Reviewed July 05, 2012
9.0
Exceptional
Chau from Australia
Family with young children
Studio Room
Stayed 1 night in April 2013

Fantastic staff and large comfortable unit”

Helpful staff. Affordable. Upgrade to our room.

Upgraded to larger unit free of charge. Really helpful staff who gave honest opinions about the tourist things (what are not worth the money). Very comfortable and affordable stay (we had infant with us who had plenty of crawling room). A friend who worked a few months in Cairns recommended the Balinese restaurant and we were pleasantly surprised when we found it attached to our hotel. The food at this restaurant is great (I am a foodie). I must admit we normally don't book if a unit is part of a large hotel but I was pleasantly surprised at how quiet our unit was (it was in a corner spot so I can't speak for the other units/room. The were only about 6-8 parking spots but they were secure parking that you were provided with a pin for. Cairns is so easy to get about without a car so most spots were not used and we were able to park close to our unit. There was a share swimming pool that seemed popular but we didn't have the need for that. We were provided with 5 hrs worth of free Internet use (not wi-fi) for our 1 night stay but we didn't need that either. We certainly mad egos use of a voucher for 2 free drinks for our meals at its restaurant. Overall a very good stay.

Reviewed April 29, 2013
8.7
Excellent
Lorraine from Australia
Couple
Standard Room
Stayed 2 nights in June 2012

Great location, nice 20 minute walk into Cairns.l”

Clean, Crisp and wonderful helpful staff.

enjoyed 2 nights at bay village tropical retreat. on arrival was greeted by a very friendly staff member. all the staff in the restaurant were extremely efficient issuing us with friendly warm service. the room staff were courteous and mindful of our privacy. once again on check out the service desk was most helpful with ideas on tourist destinations.

Reviewed June 12, 2012
9.3
Exceptional
Mark from Australia
Couple
Standard Room
Stayed 2 nights in March 2012

Wonderful hotel with a great atmosphere”

small hotel, quiet location, great service, friendly staff

Had a great stay at the Bay Village, the front counter staff were super helpful and rooms are set within a tropical garden. Great value for money, I'll be staying here again when I visit Cairns.

Reviewed March 28, 2012
9.0
Exceptional
Yue from Singapore
Couple
Standard Room
Stayed 3 nights in December 2013

Very happy with the stay at Bay Village”

Good service, nice garden, clean room

We are very happy to choose Bay Village during the holiday in Cairns. We had a studio room with kitchen. It's well equipped. The garden is beautiful and we spent a lot of time there. The staff are friendly and helpful. Highly recommended.

Reviewed January 03, 2014
9.0
Exceptional
Glen from Australia
Couple
Studio Room
Stayed 5 nights in June 2013

Very nice and well positioned to centre of Cairns”

Staff, Position, Value

Very good. The Bay Village is well positioned, only 5 minutes to the Esplanade and about 15 to 20 minute walk to Cairns central. Very good value. The staff are excellent and the studio room was large and clean.

Reviewed July 04, 2013
9.3
Exceptional
Sergio from Brazil
Family with young children
Standard Room
Stayed 3 nights in April 2012

Excellent accommodation and a great location.”

The spatious and comfortable apartment and the location, quiet and yet close to everything in Cairns.

We were surprised by the unexpected excellent quality of the accommmodation provided. The appartment was located in a separate block across the street from the hotel main building. Nevertheless, the apartment was very spatious and comfortable, featuring two bedrooms with independent bathrooms a large dining/sitting room and kitchen and a large balcony. There was also secure parking under cover. The location was very quiet and yet close to the busy spots of Cairns.

Reviewed April 26, 2012
9.3
Exceptional
Oi from United Kingdom
Family with teens
Studio Room
Stayed 3 nights in July 2012

Definitely will stay in this hotel again!”

Great service and helpful staff

The studio room was open planned with a small kitchenette. The Balinese style deco was relaxing and the staff was extremely friendly and helpful. The location was a mere 10 mins drive from Cairns airport and within walking distance to the main town center via the Esplanade where restaurants aplenty to choose from. Shopping malls and main street is a stone throw away. A great value for money as I have managed to book when there was a promotional offer in Agoda. An added advantage of the hotel's location is its easy access to the Captain Cook highway which offered an easy drive to Kuranda and the tableland as well as Palm Cove and Port Douglas.

Reviewed July 11, 2012
9.3
Exceptional
Lynn from United Kingdom
Business traveler
Standard Room
Stayed 2 nights in November 2011

Great hotel and location”

Great Thai restaurant, rooms good, reception very helpful

Had a great stay, hotel is in a great location, hotel pool was lovely and clean, housekeeping was to a good standard and reception staff were always very cheerful and helpful. The Thai restaurant in the hotel is definitely worth a visit, fantastic food and excellent service. I would highly recommend the Bay Village Retreat.

Reviewed December 05, 2011
10.0
Exceptional
Angela from Australia
Family with teens
Standard Room
Stayed 7 nights in September 2013

A great base in Cairns”

The hotel staff were lovely, the rooms were very comfortable and clean, easy access to Cairns attractions

My family really enjoyed our stay, it was an excellent base from which to experience the activities in Cairns. Buses from the major activities pick you up at the door of the hotel and it is a pleasant 20 minute walk to the city along the scenic esplanade. The rooms were very clean and well maintained and the staff were all very helpful. I would definitely stay again.

Reviewed October 15, 2013
9.3
Exceptional
Don from Australia
Solo traveler
Standard Room
Stayed 2 nights in February 2012

Clean well set out rooms”

Good value for money. Free pick-up from the airport between 7-7.

This motel was close to medical facilities which is what I wanted. The free pick-up from and to the airport in Cairns was very good and easy to access. The rooms were clean and comfortable although the mattress was a bit hard (personal taste only). My special requirements such as a ground floor room were met. The price was very very affordable and I would definitely recommend this motel to other people as well as stay here again myself.

Reviewed February 12, 2012
9.7
Exceptional
Katja from Russia
Family with teens
Standard Room
Stayed 4 nights in December 2012

Nice place, close to everything with firedly staff”

centrally located in a calm street, friendly, helpful staff, nice room

Good price, nice big room. Hotel is located 15 min walk from Cairns Fleet Terminal (for those who travel to the reef) and 10 min walk to Esplanade with lots of restaurants, shops etc. Nice, friendly staff (all very helpful), free airport shuttle. Loved the stay and will definitely come back!

Reviewed December 27, 2012
7.7
Very good
XIAOMING from China
Group
2 Bedroom Apartment
Stayed 4 nights in October 2012

服务较好的酒店”

价格便宜

the location of Bay Village Tropical Retreat & Apartments is not good, the restaurant around the hotel is fewer, but the price is cheaper, service is OK. big hotel room

Reviewed December 21, 2012
6.7
Good
Shawn from Australia
Couple
1 bedroom Suite
Stayed 3 nights in May 2013

Functional”

Quiet,Clean,

This was our first stay in Cairns and The Bay Village.The hotel is located in North Cairns and a 15 minute walk from the town centre but ablockback from the Esplanade. We were disappointed with our stay at the Bay Village on several points.The one bedroom apartment we were given was clean and functional but very compact and the only window opens to a corridor so there is no natural light.Also there are warnings given about using the electric hotplate advising to leave doors and windows open while inuse to avoid triggering th alarm and incurring Fire Brigade charges.It would seem to me that if itcantbeused safely it shouldnt beinstalled.Other than that the attached restaurant is extremely expensive and Wifi is provided (5 hours).Overall the hotel is of a decent standard but I wouldnt recommend it for an extended stay.

Reviewed June 12, 2013
8.7
Excellent
john from Australia
Group
Standard Room
Stayed 1 night in February 2012

The mood is tropical”

Swimming pool Tropical vegetation , well appointed clean spacious room

Central Cairns is pretty extensive. Hotel is really on the outer CBD. 5 blocks, a fair walk. however the hotel has a courtesy bus to airport & return and there is a public bus stop opposite the hotel. I feel that the hotel restaurant is very much over rated and expensive .The staff were very courteous, nothing too much trouble. Overall experience was very good, except for the restaurant.I would definately stay there again and would recommend it to my friends

Reviewed March 05, 2012
8.7
Excellent
vikram from Australia
Family with young children
3 Bedroom Apartment
Stayed 5 nights in April 2013

Value for money”

Centrally located, Good customer service,

Our stay was excellent! Arrived in cairns at 10.30am. reached hotel @ 11am and we were allowed to check in immediately! The rooms were bit smelly (may be bcoz of the heat or the chemicals used to clean the room! this is the one that needs to be looked into by the hotel!). The beds were comfortable! wish they were of queen size in all rooms! The hotel pool was excellent! kids enjoyed a lot!

Reviewed April 28, 2013
8.7
Excellent
David from Australia
Couple
Standard Room
Stayed 5 nights in June 2013

Comfortable accommodation with a great restaurant”

Excellent Balinese restaurant; clean and comfortable room; convenient location to esplanade and walking distance to center of town.

This is the second time we have stayed at Bay Village and both times we have been very happy with the facilities and service. We have no hesitation in recommending the accommodation and particularly the restaurant which has great Balinese food. The tariff includes some internet access which is useful, however, the wifi connection in our room was slow and connection to the system clumsy. Overall a good place to stay for the price.

Reviewed June 25, 2013
8.8
Excellent
Claire from Canada
Solo traveler
Standard Room
Stayed 1 night in December 2017

great location, clean rooms”

I got in an accident in cairns and needed a place to stay, this was closest to the hospital but was perfect, had a lovely little garden area to spend time in while I healed, but the room smells strongly of moth balls. Other than that, the furniture was really nice and the kitchenette was so helpful. Pool looked lovely but I wasn't able to go in. Staff were helpful and accommodating of my situation, breakfast was nice.

Reviewed December 10, 2017
8.3
Excellent
Shuo from China
Couple
1 bedroom Suite
Stayed 3 nights in February 2012

good service ”

free transfer

free transfer from the airport to your accommodation large one bedroom apartment even though is not the king or queen size bed location is little far away from the city center and cairns port

Reviewed February 28, 2012
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  • Very good location
  • The Muddys Playground
  • Cairns Railway Station is within 1.4 km