A tourist nap a d dirty boxroom”

It looks like bates motel. Dirty walls, Carpet and coridors. Windows dont close defectly, you cant open the window because the Stink from a shaft infront of the window and. Climatics .they makes a lot of noise. Cabinetts are old and dilapidated. Sink and shower too. It was horror!!!! Never again. Hands off from this house!!!

Comfortable and easily accessible ”

We found that the location of the hotel was perfect for our plans and in a good quiet area. The hotel is obviously under refurbishment and they are making a very nice job of it. Our room had been refurbished, whilst it was small, it was comfortable and clean. In the corridors and stairwells it was still very shabby but you can see they are still refurbishing. The breakfast was included and whilst the restaurant area had the look of a canteen it was clean and serviceable. The staff were polite, well mannered and dressed. Our only compliant would be that a coffee machine is now provided instead of kettle, which is great but these were not replaced in the service clean on our next door, however the milks and sugars were?? replenished milk and sugar isn't much good without a coffee pod or two?

Above average”

So dated & old room at the ground level but the toilet was clean and nicely renovated. Dirty corridors with broken panel ceilings. No fridge, no safe box inside the room. Good to have Hyde park for a morning walk nearby. Friendly staffs tough.

Wrong hotel rating”

The room condition has a musty smell. Mattress is springy and you can feel all the spring. Low quality pillow and towel. The bathtub pipe is clogged. That is where you take your shower. So, your feet will be immersed in water while taking shower. So, please don’t even think of using the bathtub... The alley to the rooms are narrow and like a labyrinth. In case if emergency, you might have problem finding the exit and / or the staircase. The 3 star rating is definitely wrong. Not recommended at all.

Run down ”

The rooms are so run down and it’s toilet condition is not as shown in the pictures. You need to climb into a stained bathtub to take a shower and risk falling. Room condition is totally not acceptable and not as shown in the pictures. It is misrepresentation and deceiving. Mattress will definitely guarantee you a bad backache as you can feel all it’s spring and bouncy....

The ok, the bad, and the bad”

The good - location, nice exterior, the lobby and the porter The bad - customer service, the rooms (dated, tears in all the carpet, tiny, scum buildup in shower, calcium buildup on shower head, plastic pieces that cover screws missing off of the toilet, lack of Power Points), the view

Bad bug. Mouse! Water backflow...”

The room is full of rats. As soon as we entered the room, we saw rat shit. And never go to the bag with food. I won't be able to sleep all night because of the rat. And the bathtub recurses water. The water is the toilet's water, so it smells bad and sometimes comes up with xxxxxx!!. I took pictures and videos just in case.

Location is very very good, building inside is old and need refurbishment.”

Pros - fantastic location, near to shops, restaurants, city centre, tourist attraction, Hyde Park, train and buses. Hotel room is small but pretty clean especially the bathroom. Cons - Building outside looks ok, inside is pretty worn out, need refurbishment but inside hotel some renovations has been done. Overall it is reasonable, price pretty good for the location.

Excellent location!”

Location is excellent as it is very close to eateries and public transportation. Initially I was given a room at the basement which was in a very bad state. I requested for a room change and was given newly refurbished room which was so much better. Made my stay more comfortable. WIFI signal was not good though. In conclusion, I will stay here again if I travel alone.

Very good”

Perfect location. Walking distance to bayswater, Queensway and Kensington area. Room is small but clean. Need more toiletries. Toilet has just refurbished. Front desk staff was not friendly. Luckily I asked for lower floor room, as the elevator was not working

Very good”

The whole of the second floor reeked of cigarettes. When the doors in the hallway were closed I would have to literally hold my breath to get through some areas. My room had an overwhelming smell of air freshener, that even three nights with the windows open didn't help. Though, it is better than the tobacco smell. Otherwise the hotel was nice, and very well located. But the stench completely ruined it

Very disappointing ”

This hotel was very disappointing at the start of our two week holiday in London. We were given the wrong room but told this was what Agoda had booked for us. The lifts were not working so we had to cart large suitcases and hand luggage down a large flight of stairs down to a basement room. We were greeted by thick mould growing up a wall and along the carpet. The shower only had half a door, the other half was missing so the water went all round the bathroom which then became dangerous and slippery. The shower and sink plugs were both blocked and both took ages to drain away. The TV remote did not work and there was only one small window to open for ventilation. I would not recommend this hotel or the staff at the front desk. Very unhelpful and made us feel really awkward after the first time we tried to get things sorted out so not happy about going to them again. We had to put up with it all for three days and nights and it really put a damper on the start of our holiday.

Excellent location but pick your rooms wisely! ”

The hotel is in a great location, great price but we was put in room 65!!!a disabled room that looked like a prison cell!!! No curtains or blinds at any windows. We complained but the hotel was full. They did change our room the next day to room 301. Lovely room, so ask for Upper floors not the basement or ground floors.

Not worth the stay”

Poor internet, poor tv reception (could only watch tv after 9.00pm) elevator was broken (supposedly since a Feb) so we had to carry our 20kg suitcases up to the 4 floor, not even a offer from staff for help, the water pressure was so bad I couldn’t even wash the shampoo out of my hair and had to pay to storage our luggage after checkout. Overall disappointing.

Never again”

I was there for 4 nights. Gave me room on 4th floor with lift not working. Had to leave my luggage on ground floor as it was very heavy. Requested to change, but had to stay there for 2 nights. On the 3rd morning, they accepted to change, but had to check out room first and wait for new room to be ready. So was without a room for 3 to 4 hours. Ground floor room was ok, but ac was not working.

Property not well maintained ”

Pros Location - walking distance to Bayswater and Queensway station Near to food outlets and convenient stores Hot breakfast Coffee/tea provided in the room Cons Lift frequently breaks down Shower trickles and not strong Toilet light switches on and off via motion detector. Always switches off when your in a shower as it does not detect motion (not sure if it happens to all other rooms) Common corridor carpets very old and needs change No bottled water provided

facilities”

this is the second time to stay here but i’m very disappoint for the hotel case 1. i book a standard room by the condition in agent website that show all the facilities but in fact is not and i was ask the staff and they give the information by they did not check the room before said. 2. elevator is very important while i stay here the elevator was fix, it should be fix as quick as you can because guest come with many staff and the staff not asking for help to carry the luggages to room. 3. the water in high floor is not well flow. 4. housekeeping not clear the bin when they come to clean the room. i’m very disappoint with your hotel because i decide to come back to stay here for second time.

Male receptionist is not keen on his job ”

The reception is lovely internet in the rooms is poor.I hope the renovations are going to be in the rooms as well.The beds are uncomfortable and need new mattresses.Allthe female receptionist were friendly and helpful the gentleman there was not bothered

Great stay!!”

We were booked in here 4 times, and each time had a different room, they were all good each one had something a bit wonky but nothing serious. This place is in a perfect spot to get around, the high street full of great food is only a block away, Hyde park at the end of the street, it's all there. We had a great stay here very helpful staff, good breakfast would stay here again.!!

Not very happy customer ”

Good thing > location I seen too many negative feedback but I feel like , I will give a go , really disappointed because our room in basement 05:30 am staff throw there laundry down like by our window , woke us up I went to complain but staff said won’t happen again < no apology > Next morning guess what , it’s happened again then I went to complain and get ignored. I got photo and video to prove , but nothing I can do , just to warn other