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Exterior view, BB Hotel Sapa in Sapa
Deluxe  - Bedroom, BB Hotel Sapa in Sapa
BB Hotel Sapa
Lobby, BB Hotel Sapa in Sapa
Lobby, BB Hotel Sapa in Sapa
BB Hotel Sapa
BB Hotel Sapa

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8.8

Excellent

554 reviews

554 reviews

Housekeeping10
Breakfast8
View4
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Sun Plaza
40 m
Love Market
90 m
Quang Truong Square
90 m
The Stone Church (Holy Rosary Church)
120 m
Sapa Culture Museum
120 m
Popular landmarks
Ham Rong Mountain
700 m
Sun World Fansipan Legend
740 m
Cat Cat Ethnic Village
1.1 km
Love Waterfall
4.5 km
Thac Bac Waterfall (Silver Falls)
7.2 km
Closest landmarks
Sapa Tourist Information Center
40 m
Sapa Hospital
170 m
Sapa Ethnic School
220 m
Ta Van Village
250 m
Indigo Cat
260 m

BB Hotel Sapa

8 Cau May Streets, Sa Pa City Center, Sapa, Vietnam, 333105 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Sa Pa City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fansipan Mountain. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Inside city center

Check-in [24-hour]

Airport transfer

40 meters to Sapa Tourist Information Center

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Spa

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Sapa every 4 minutes on Agoda.com
Value for money8.6
Distance to city center0 km
Location rating9.5
Nearest airportDien Bien Phu Airport (DIN) - Vietnam
Distance to airport135.0 km

Rooms available at BB Hotel Sapa

Excellent
Room comfort & quality

8.7

Executive Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds or 1 dou...
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Corner Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Superior
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds or 1 kin...
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Family
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 2 single beds & 1 double be...
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Family Two-Bedroom Suite
...
  • Room size: 50 m²/538 ft²
  • Street view
  • 2 king beds
Enter dates to see prices
Room #111289463
...
    Enter dates to see prices
    Room #111289460
    ...
      Enter dates to see prices
      Room #111289461
      ...
        Enter dates to see prices
        Deluxe Double or Twin Room
        ...
        • Room size: 30 m²/323 ft²
        • Outdoor view
        • 2 single beds and 1 queen b...
        Enter dates to see prices

        Frequently asked questions

        Does BB Hotel Sapa offer shuttle service for getting around?

        For your ease of travel around the city, BB Hotel Sapa provides None right where you need it making it easy for you to get to places smoothly.

        What kinds of entertainment are available at BB Hotel Sapa?

        BB Hotel Sapa offers a wide range of entertainment facilities which includes billiards and games room for your satisfaction while remaining your stay here.

        Does BB Hotel Sapa have a fitness center?

        BB Hotel Sapa offers free 24-hour fitness center that is effortlessly located at the tip of your finger, allowing you to get your daily training session in at any time of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

        Are there ATM on-site at BB Hotel Sapa?

        Absolutely! The perks of staying at BB Hotel Sapa include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.

        What attractions are nearby BB Hotel Sapa that are in walking distance?

        While remaining at BB Hotel Sapa, jump start your vacation by discovering the nearest points of interest that are within walking distance to the property which include The Stone Church (Holy Rosary Church), Sapa Culture Museum, and Mini Mart.

        What bars are in close proximty of BB Hotel Sapa?

        While residing at BB Hotel Sapa, indulge in your evening or night out at Mountain Bar & Pub to get the most out of your nightlife.

        What are the property's policies for children's bedding at BB Hotel Sapa?

        BB Hotel Sapa's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

        How many rooms does BB Hotel Sapa have?

        BB Hotel Sapa has a total of 57 rooms.

        At what time of the year is BB Hotel Sapa most popular?

        BB Hotel Sapa's most popular month where verified guests travelers have stayed the most is in December.

        What was the average room rate for BB Hotel Sapa been in the past month?

        The average room rate for BB Hotel Sapa in the past month is 1700472.81 VND, compared to city's average of 838061.46 VND.

        What restaurants are in close proximty of BB Hotel Sapa?

        BB Hotel Sapa’s community is Sa Pa City Center which includes popular restaurants such as Little SaPa Restaurant, Red Dao House Restaurant, and Gerbera Restaurant.

        See map

        Explore the neighborhood

        What people love about BB Hotel Sapa

        • 10

          Exceptional
          Staff 

          "Staff was very helpful, rooms were clean and location was very nice next to Sapa station."

          pooja

          |

          March 31, 2023

        • 10

          Exceptional
          Location

          "Clean hotel, very good location, close to tourist attractions Employees are very well behaved."

          Pitchaorn

          |

          March 11, 2023

        • 9.2

          Exceptional
          Location

          "Good location, value for money, comfortable"

          SATHIYASEELAN

          |

          June 16, 2023

        Property ranking|Compared to 540 Sapa properties
        See all rankings
        Location score
        9.5/10
        Room comfort score
        8.7/10
        Room size
        41 sqm.
        Cleanliness score
        8.9/10
        Better than
        98
        %
        of Sapa properties
        Better than
        98
        %
        of Sapa properties
        Bigger than
        93
        %
        of Sapa properties
        Better than
        88
        %
        of Sapa properties
        Overall rating:

        8.8

        Excellent
        554 reviews
        Cleanliness
        8.9
        Facilities
        8.4
        Location
        9.5
        Read all reviews >
        What travelers say they love:
        Good location only for city tour and fansipan train.
        Han from Vietnam
        Solo traveler
        More about BB Hotel Sapa

        More about BB Hotel Sapa

        BB Hotel Sapa

        If you're seeking to see the best of Sapa, then there's no better start than a stay at BB Hotel Sapa, located within the city center and surrounded by the city's famous sights.
        BB Hotel Sapa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Sapa.
        If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
        For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
        Feel right at home during your stay at BB Hotel Sapa. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at BB Hotel Sapa include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
        The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


        Dining and things to do

        Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at BB Hotel Sapa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at BB Hotel Sapa including kosher and halal options.
        A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
        BB Hotel Sapa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage and spa. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing hiking trails at BB Hotel Sapa.
        Have fun with your friends or family, or even meet new people at the library, games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


        Around the property

        Take advantage of the opportunity to explore Sapa while in the city. The most popular local attraction is probably Cat Cat Ethnic Village only 1.0 km away.


        Reasons to stay here

        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
        This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.
        It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Sapa.

        Show less

        Amenities and facilities

        Excellent
        Facilities

        8.4

        Most talked about facilities

        Breakfast

        11 mentions

        Housekeeping

        7 mentions

        Food & Dining

        3 mentions

        Languages spoken
        • English
        • Chinese [Mandarin]
        • French
        • Vietnamese
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Billiards
        • Body scrub
        • Fitness center
        • Foot bath
        • Game room
        • Garden
        • Hammam
        • Hiking
        • Massage
        • Nightclub
        • On-site entertainment
        • Spa
        • Spa/sauna
        • Steamroom
        • Ticket services
        • Tours
        Cleanliness and safety
        • Anti-viral cleaning products
        • Body thermometer
        • Breakfast in room
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Shared stationery removed
        • Staff trained in safety protocol
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Alternative meal arrangement
        • Bar
        • BBQ facilities
        • Breakfast [buffet]
        • Breakfast [continental]
        • Coffee shop
        • Happy hour
        • Restaurant [halal]
        • Restaurant [kosher]
        • Restaurants
        • Room service
        Services and conveniences
        • Air conditioning in public area
        • Cash withdrawal
        • Concierge
        • Contactless check-in/out
        • Convenience store
        • Currency exchange
        • Daily housekeeping
        • Doorman
        • Dry cleaning
        • Elevator
        • Food delivery
        • Heating in public area
        • Ironing service
        • Laundry service
        • Library
        • Luggage storage
        • Meeting/banquet facilities
        • Postal service
        • Safety deposit boxes
        • Salon
        • Shops
        • Smoke-free property
        • Smoking area
        • Terrace
        • Xerox/fax in business center
        For the kids
        • Babysitting service
        • Family room
        • Kids meal
        Access
        • CCTV in common areas
        • CCTV outside property
        • Check-in/out [express]
        • Check-in/out [private]
        • Check-in [24-hour]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms
        • Soundproof rooms
        Getting around
        • Airport transfer
        • Bicycle parking
        • Car park [charges apply]
        • Car park [free of charge]
        • Car park [nearby]
        • Car park [on-site]
        • Rental car
        • Shuttle service
        • Taxi service
        • Valet parking
        Sports equipment rental
        • Bicycle rental
        Available in all rooms
        • Air conditioning
        • Balcony/terrace
        • Bathrobes
        • Blackout curtains
        • Closet
        • Coffee/tea maker
        • Daily housekeeping
        • Desk
        • Free bottled water
        • Hair dryer
        • Heating
        • In-room safe box
        • Mini bar
        • Non-smoking
        • Private bathroom
        • Satellite/cable channels
        • Seating area
        • Shower
        • Slippers
        • Soundproofing
        • Telephone
        • Toiletries
        • Wake-up service
        • Wi-Fi [free]

        Food and dining

        Breakfast options
        • American
        Restaurants on site
        BB Restaurant
        • Cuisine: Asian, European, Local
        • Menu: Buffet, A-la-carte

        Location

        8 Cau May Streets, Sa Pa City Center, Sapa, Vietnam, 333105
        Exceptional
        Location

        9.5

        Airports
        • Dien Bien Phu Airport (DIN) - Vietnam
          135.0 km
        • Wenshan Puzhehei Airport (WNH) - China
          145.7 km
        Public transportation
        • Sapa Bus Station
          1.3 km
        Hospital or clinic
        • Sapa Hospital
          170 m
        Shopping
        • Sapa Market
          1.3 km
        Convenience store
        • On-site
        Cash withdrawal
        • ATM on-site

        What's nearby

        Popular landmarks
        • Quang Truong Square
          90 m
        • The Stone Church (Holy Rosary Church)
          120 m
        • Muong Hoa Valley
          210 m
        • Ham Rong Mountain
          700 m
        • Sun World Fansipan Legend
          740 m
        • Cat Cat Ethnic Village
          1.1 km
        • Love Waterfall
          4.5 km
        • Thac Bac Waterfall (Silver Falls)
          7.2 km
        • Ta Phin Village
          7.2 km
        • Fansipan Mountain
          7.6 km
        Nearby landmarks
        • Sapa Tourist Information Center
          40 m
        • Sun Plaza
          40 m
        • Love Market
          90 m
        • Quang Truong Square
          90 m
        • The Stone Church (Holy Rosary Church)
          120 m
        • Sapa Culture Museum
          120 m
        • Mini Mart
          140 m
        • Notre Dame Cathedral Sapa
          140 m
        • Lao Chai Village
          170 m
        • Sapa Hospital
          170 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-5 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib available upon request
        Children 6-11 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 12 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • Please note that there is no window in any Family rooms.
        • Children 6 - 11 years old will be charged VND 300,000/child/night when using existing bed. Please contact the property directly for more information.
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-out until12:00
        Getting around
        • Airport transfer fee300 VND
        • Distance from city center0 km
        Extras
        • Breakfast charge (unless included in room price)425000 VND
        The property
        • Non-smoking rooms/floorsno
        • Number of bars/lounges1
        • Number of floors4
        • Number of restaurants1
        • Number of rooms 57
        • Room voltage220
        • Year property opened2014
        • Most recent renovation2014
        Parking
        • Daily parking fee0 VND

        Property announcements

        Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

        Reviews of BB Hotel Sapa from real guests

        Provided by verified guests of Agoda
        8.8
        Cleanliness8.9
        Facilities8.4
        Location9.5
        Room comfort and quality8.7
        Service8.8
        Value for money8.6
        High score for Sapa
        Rating
        9+ Exceptional (129)
        8-9 Excellent (60)
        7-8 Very Good (39)
        6-7 Good (7)
        <6 Below Expectation (13)
        Time of the year
        Mar - May (52)
        Jun - Aug (55)
        Sep - Nov (58)
        Dec - Feb (83)

        Show reviews that mention 

        Showing 248 verified guest comments
        12345
        10.0
        Exceptional
        Timothy from Thailand
        Family with teens
        Superior
        Stayed 4 nights in December 2022

        Wonderful stay”

        We loved this hotel. Perfect location, friendly and helpful staff, comfortable rooms. Highly recommended A+++++++++

        Reviewed December 31, 2022

        See room deals

        10.0
        Exceptional
        Soukanh from Laos
        Couple
        Superior
        Stayed 2 nights in January 2023

        Great location ”

        Staffs all are friendly, enjoy very much, I would love to come back to stay with BB again

        Reviewed January 23, 2023

        See room deals

        10.0
        Exceptional
        dimas from Vietnam
        Family with young children
        Superior
        Stayed 2 nights in October 2022

        Amazing place for stay in sapa”

        Beatiful place in the middle of city center and with very perfect service from the staff.

        Reviewed November 14, 2022

        See room deals

        10.0
        Exceptional
        Hoàng from Vietnam
        Group
        Deluxe
        Stayed 2 nights in February 2022

        Very central, close to many things”

        What I love about bb hotel was the bed and all the pillow was so good quality, the staff of the hotel more than welcome you. The location was perfect. We definitely be back if we back to sapa.

        Reviewed February 08, 2022

        See room deals

        10.0
        Exceptional
        James from United States
        Group
        Superior
        Stayed 2 nights in November 2022

        Great hotel , definitely recommended ”

        Great location, close to everything in Sapa. Staff is wonderful

        Reviewed November 30, 2022

        See room deals

        10.0
        Exceptional
        dimas from Vietnam
        Family with young children
        Superior
        Stayed 2 nights in October 2022

        Best place for stay in sapa”

        Perfect place for stay in the middle of sapa city center.

        Reviewed November 14, 2022

        See room deals

        9.6
        Exceptional
        Brian from Vietnam
        Family with young children
        Superior
        Stayed 3 nights in July 2022

        One of the best”

        The hotel will give you a great experience of stay in Sapa.

        Reviewed December 27, 2022

        See room deals

        10.0
        Exceptional
        Hoàng from Vietnam
        Group
        Superior
        Stayed 2 nights in February 2022

        Perfect location”

        Perfect location, Staff are very pleasant, breakfast is good.

        Reviewed February 08, 2022

        See room deals

        10.0
        Exceptional
        Khanh from Vietnam
        Family with young children
        Family
        Stayed 2 nights in August 2022

        Very good”

        I will come back and introduce my friend

        Reviewed August 20, 2022

        See room deals

        10.0
        Exceptional
        Vu from Vietnam
        Couple
        Superior
        Stayed 3 nights in December 2022

        Exceptional”

        Very nice Hotel.

        Reviewed December 20, 2022

        See room deals

        10.0
        Exceptional
        Vinh from Vietnam
        Couple
        Stayed 3 nights in November 2020

        Very friendly and helpful staff”

        The staff are all very friendly and helpful

        Reviewed November 24, 2020

        See room deals

        Dear Mr Vinh, Thank you for your feedback , we are looking forward to serve you when you come back Sa pa in near future BB team

        Responded November 25, 2020
        BB Hotel Sapa
        8.8
        Excellent
        Irene from Singapore
        Group
        Deluxe Double or Twin Room
        Stayed 2 nights in January 2023

        Convenient location, quaint hotel”

        This hotel is tastefully done up and convenient to walk around in the town. The air conditioning can be improved. Whilst we were there during winter, the room was really stuffy. The hotel staff told us that we could set it to cold air but it didn’t work. So we had to leave the balcony door ajar to sleep. But that caused another problem - noise from the street below.

        Reviewed January 11, 2023

        See room deals

        10.0
        Exceptional
        Nhon from Vietnam
        Couple
        Stayed 3 nights in October 2020

        Exceptional”

        Very good!

        Reviewed October 19, 2020

        See room deals

        Dear Anh Nhon, Cảm ơn anh và gia đình đã lựa chọn khách sạn BB sapa cho kỳ nghỉ của gia đình, khách sạn rất vui đã mang lại kỳ nghỉ thoải mái cho gia đình. Chúng tôi rất mong chờ được phục vụ anh và người thân khi quay lại sapa dịp tới BB team

        Responded November 25, 2020
        BB Hotel Sapa
        9.2
        Exceptional
        Vu from Vietnam
        Family with young children
        Deluxe
        Stayed 2 nights in November 2020

        Good location but quite noisy”

        The staff is very helpful. Location is excellent. Rooftop bar is a bit noisy at late night.

        Reviewed December 28, 2020

        See room deals

        Dear Anh Vu Cảm ơn anh đã lựa chọn dịch vụ khách sạn BB sapa. Chúng tôi rất cảm ơn quý khách đã dành thời gian đánh giá dịch vụ của khách sạn. Chúng tôi mong chờ được đón chào quý khách trong nhưng lần sau khi quay lại sapa Chúc quý khách năm mới an khang và thịnh vượng BB team

        Responded January 04, 2021
        BB Hotel Sapa
        8.8
        Excellent
        gil from Israel
        Couple
        Deluxe
        Stayed 1 night in September 2022

        BB”

        Nice and clean hotel, good breakfast. Located at the center of sapa

        Reviewed September 29, 2022

        See room deals

        8.8
        Excellent
        lucy from Indonesia
        Family with young children
        Family
        Stayed 2 nights in December 2019

        Very strategic hotel in Sapa”

        I was satisfied and very happy staying in this hotel. The location is very strategic, next to Sapa station. In front of the main square. The hotel staff can speak English well. The breakfast was good. I stayed in Family Room, it was spacious and well value for money.

        Reviewed January 03, 2020

        See room deals

        8.4
        Excellent
        Anchaleew from Thailand
        Group
        Deluxe
        Stayed 2 nights in December 2022

        Excellent”

        Nice room and good location.

        Reviewed February 07, 2023

        See room deals

        8.4
        Excellent
        Dmitry from Israel
        Couple
        Double or Twin SUPERIOR - BED AND BREAKFAST
        Stayed 2 nights in March 2019

        NICE HOTEL”

        BEST LOCATION

        Reviewed February 21, 2020

        See room deals

        9.3
        Exceptional
        LYE from Singapore
        Group
        Stayed 1 night in December 2014

        excellent location and staff ”

        location, service quality, value for money

        the test of a good hotel is when things don't work out alright, how the hotel & staff resolve the problem - we had ordered a private car pick up & were supposed to be met by the hotel staff upon arrival at 5.30am at the train station but no one turn up! we called the hotel & was told to try get a taxi from a nearby hotel.. (it appeared, they had thought we were arriving in the next train when there was clear emails we were taking a different train..) - thus we were stranded and had to find a reliable public bus or minivan from among the dozens of vans with all our luggages & had to battle with many touts (& thugs basically) who were harrassing us.. it was really bad experience & threatening & we watched & were involved in scuffles between the touts & actual drivers (but we couldnt tell who's the real drivers/agents & who are the touts & thugs..) - we finally managed to get into a van & had to wait with some local pax till the next train to arrive to fill up the van.. so it was an hour later that we started to move - so you can imagine how furious we were & what we would do when we arrive at the hotel! - to cut a long story short, after the initial letting off steam, the hotel staff on duty were sincerely apologetic & offered us early check in, free breakfast, upgraded our room & even wanted to repay us for the cost of transport we had paid (which we decline) .. we were more relieved that we had arrived safely in one piece with all luggages intact, thus these gestures helped to comfort & assure us that it was a sincere mistake & they were awfully sorry about the trouble we had to go through. The new manager Mike was very apologetic & went out of his way to assist us, short of being a tour guide to us! we were very impressed with how Mike and hid staff tried to resolve the problem or mistake & in the end enjoyed the hospitable stay & Sapa. Kudos to Mike & his team! Will recommend U Sapa to anyone visiting Sapa - and its right in the heart of Sapa town.

        Reviewed January 06, 2015

        See room deals

        9.7
        Exceptional
        Sik from Hong Kong SAR, China
        Couple
        Stayed 1 night in September 2015

        Very friendly staff and clean room and good food”

        Service, Cleanliness, Food

        We had one night stay only in U Sapa, but we already found this hotel is a MUST STAY in Sapa. It is worth the money to stay in this 5-star hotel. The staff here is so nice and helpful with a friendly smile. They let us check-in at 8am. (which original check-in time is around 2pm). And they also let us check-out at 6pm. This is definitely unexpected! The room is so comfortable, very clean, nice décor, nice view. And the buffet breakfast is so delicious, with a great variety of food. With this price, we definitely recommend everyone to stay in this U Sapa hotel if you are visiting Sapa. Located just besides the Sapa church and the central market, which easy access to lots of restaurants and shops.

        Reviewed October 06, 2015

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