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Exterior view, BB Hotel Sapa in Sapa
Deluxe  - Bedroom, BB Hotel Sapa in Sapa
a building with a clock on the front of it, BB Hotel Sapa in Sapa
a living room filled with furniture and decorations, BB Hotel Sapa in Sapa
a living room filled with furniture and a large window, BB Hotel Sapa in Sapa
a large building with a clock on the front of it, BB Hotel Sapa in Sapa
a woman is sitting on a red bench, BB Hotel Sapa in Sapa

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8.8

Excellent

478 reviews

478 reviews

Housekeeping9
Breakfast8
View4
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Sun Plaza

40 m

Love Market

90 m

Quang Truong Square

90 m

The Stone Church (Holy Rosary Church)

120 m

Sapa Culture Museum

120 m

Popular landmarks
Ham Rong Mountain

700 m

Sun World Fansipan Legend

740 m

Cat Cat Ethnic Village

1.1 km

Love Waterfall

4.5 km

Thac Bac Waterfall (Silver Falls)

7.2 km

Closest landmarks
Sapa Tourist Information Center

40 m

Sapa Hospital

170 m

Sapa Ethnic School

220 m

Ta Van Village

250 m

Indigo Cat

260 m

BB Hotel Sapa

8 Cau May Streets, Sa Pa City Center, Sapa, Vietnam, 333105 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Sa Pa City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fansipan Mountain. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

Inside city center

Check-in [24-hour]

Airport transfer

40 meters to Sapa Tourist Information Center

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Spa

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Sapa every 5 minutes on Agoda.com
Value for money8.6
Distance to city center0 km
Location rating9.5
Nearest airportDien Bien Phu Airport (DIN) - Vietnam
Distance to airport135.0 km

Rooms available at BB Hotel Sapa

Excellent
Room comfort & quality

8.7

Executive Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Corner Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Family
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 2 single beds & 1 double be...
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Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds or 1 dou...
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Family Two-Bedroom Suite
...
  • Room size: 50 m²/538 ft²
  • Street view
  • 2 king beds
Enter dates to see prices
Superior
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds or 1 kin...
Enter dates to see prices
Room #111289460
...
    Enter dates to see prices
    Room #111289463
    ...
      Enter dates to see prices
      Room #111289461
      ...
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        Room #111289459
        ...
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          Frequently asked questions

          What time is check-in and check-out at BB Hotel Sapa?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to BB Hotel Sapa?

          BB Hotel Sapa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at BB Hotel Sapa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, BB Hotel Sapa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Sapa with private transportation, the hotel can arrange taxi service.

          Is breakfast offered at BB Hotel Sapa?

          Start your mornings right, with the continental and buffet breakfast options offered at BB Hotel Sapa. There's an additional charge of 425000 VND for adults and 200000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at BB Hotel Sapa?

          BB Hotel Sapa features an on-site restaurant for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

          What is the smoking policy at BB Hotel Sapa?

          BB Hotel Sapa does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What is the closest train, metro, or bus station to BB Hotel Sapa?

          The closest train, metro, or bus station to BB Hotel Sapa is Sapa Bus Station, 1.3 km away.

          What restaurants are nearby BB Hotel Sapa?

          Restaurants including Red Dao House Restaurant, Little Vietnam Restaurant and Little SaPa Restaurant are popular in BB Hotel Sapa’s neighborhood which is known as Sa Pa City Center.

          What popular shopping places are close to BB Hotel Sapa?

          Shopping options in BB Hotel Sapa’s Sa Pa City Center neighborhood include Sapa Market, Can Cau Market and Love Market.

          What are popular attractions near BB Hotel Sapa?

          Guests at BB Hotel Sapa can easily visit Sun World Fansipan Legend, Quang Truong Square and The Stone Church (Holy Rosary Church) located in the Sa Pa City Center area.

          What popular natural sightseeing spots are close to BB Hotel Sapa?

          BB Hotel Sapa’s nearby natural sights include Fansipan Mountain, Muong Hoa Valley and Love Waterfall located in the same Sa Pa City Center area.

          See map

          Explore the neighborhood

          What people love about BB Hotel Sapa

          • 10

            Exceptional
            Staff 

            "Staff was very helpful, rooms were clean and location was very nice next to Sapa station."

            pooja

            |

            March 31, 2023

          • 10

            Exceptional
            Location

            "Clean hotel, very good location, close to tourist attractions Employees are very well behaved."

            Pitchaorn

            |

            March 11, 2023

          • 10

            Exceptional
            Location

            "Good service n location"

            Zin

            |

            March 8, 2023

          Property ranking|Compared to 476 Sapa properties
          See all rankings
          Location score
          9.5/10
          Room comfort score
          8.7/10
          Room size
          41 sqm.
          Cleanliness score
          9/10
          Better than
          98
          %
          of Sapa properties
          Better than
          98
          %
          of Sapa properties
          Bigger than
          92
          %
          of Sapa properties
          Better than
          88
          %
          of Sapa properties
          Overall rating:

          8.8

          Excellent
          478 reviews
          Cleanliness
          9.0
          Facilities
          8.5
          Location
          9.5
          Read all reviews >
          What travelers say they love:
          The hotel will give you a great experience of stay in Sapa.
          Brian from Vietnam
          Family with young children
          More about BB Hotel Sapa

          More about BB Hotel Sapa

          BB Hotel Sapa

          If you're seeking to see the best of Sapa, then there's no better start than a stay at BB Hotel Sapa, located within the city center and surrounded by the city's famous sights.
          BB Hotel Sapa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Sapa.
          If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
          For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
          Feel right at home during your stay at BB Hotel Sapa. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at BB Hotel Sapa include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
          The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


          Dining and things to do

          Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at BB Hotel Sapa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at BB Hotel Sapa including kosher and halal options.
          A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
          BB Hotel Sapa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage and spa. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing hiking trails at BB Hotel Sapa.
          Have fun with your friends or family, or even meet new people at the library and games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


          Around the property

          Take advantage of the opportunity to explore Sapa while in the city. The most popular local attraction is probably Cat Cat Ethnic Village only 1.0 km away.


          Reasons to stay here

          Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 96% of the city's accommodation.
          This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.
          It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Sapa.

          Show less

          Amenities and facilities

          Excellent
          Facilities

          8.5

          Most talked about facilities

          Breakfast

          11 mentions

          Housekeeping

          7 mentions

          Food & Dining

          3 mentions

          Languages spoken
          • English
          • Chinese [Mandarin]
          • French
          • Vietnamese
          Accessibility
          • Wheelchair accessible
          Internet access
          • Free Wi-Fi in all rooms!
          • Internet
          • Internet services
          • Wi-Fi in public areas
          Things to do, ways to relax
          • Billiards
          • Body scrub
          • Fitness center
          • Foot bath
          • Game room
          • Garden
          • Hammam
          • Hiking
          • Massage
          • Nightclub
          • On-site entertainment
          • Spa
          • Spa/sauna
          • Steamroom
          • Ticket services
          • Tours
          Cleanliness and safety
          • Anti-viral cleaning products
          • Body thermometer
          • Breakfast in room
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Professional-grade sanitizing services
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Safe dining setup
          • Shared stationery removed
          • Staff trained in safety protocol
          • Temperature check for guests and staff
          Dining, drinking, and snacking
          • Alternative meal arrangement
          • Bar
          • BBQ facilities
          • Breakfast [buffet]
          • Breakfast [continental]
          • Coffee shop
          • Happy hour
          • Restaurant [halal]
          • Restaurant [kosher]
          • Restaurants
          • Room service
          Services and conveniences
          • Air conditioning in public area
          • Cash withdrawal
          • Concierge
          • Contactless check-in/out
          • Convenience store
          • Currency exchange
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Food delivery
          • Heating in public area
          • Ironing service
          • Laundry service
          • Library
          • Luggage storage
          • Meeting/banquet facilities
          • Postal service
          • Safety deposit boxes
          • Salon
          • Shops
          • Smoke-free property
          • Smoking area
          • Terrace
          • Xerox/fax in business center
          For the kids
          • Babysitting service
          • Family room
          • Kids meal
          Access
          • CCTV in common areas
          • CCTV outside property
          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Safety/security feature
          • Security [24-hour]
          • Smoke alarms
          • Soundproof rooms
          Getting around
          • Airport transfer
          • Bicycle parking
          • Car park [charges apply]
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Rental car
          • Shuttle service
          • Taxi service
          • Valet parking
          Sports equipment rental
          • Bicycle rental
          Available in all rooms
          • Air conditioning
          • Balcony/terrace
          • Bathrobes
          • Blackout curtains
          • Closet
          • Coffee/tea maker
          • Daily housekeeping
          • Desk
          • Free bottled water
          • Hair dryer
          • Heating
          • In-room safe box
          • Mini bar
          • Non-smoking
          • Private bathroom
          • Satellite/cable channels
          • Seating area
          • Shower
          • Slippers
          • Soundproofing
          • Telephone
          • Toiletries
          • Wake-up service
          • Wi-Fi [free]

          Food and dining

          Breakfast options
          • American
          Restaurants on site
          BB Restaurant
          • Cuisine: Asian, European, Local
          • Menu: Buffet, A-la-carte

          Location

          8 Cau May Streets, Sa Pa City Center, Sapa, Vietnam, 333105
          Exceptional
          Location

          9.5

          Airports
          • Dien Bien Phu Airport (DIN) - Vietnam
            135.0 km
          • Wenshan Puzhehei Airport (WNH) - China
            145.7 km
          Public transportation
          • Sapa Bus Station
            1.3 km
          Hospital or clinic
          • Sapa Hospital
            170 m
          Shopping
          • Sapa Market
            1.3 km
          Convenience store
          • On-site
          Cash withdrawal
          • ATM on-site

          What's nearby

          Popular landmarks
          • Quang Truong Square
            90 m
          • The Stone Church (Holy Rosary Church)
            120 m
          • Muong Hoa Valley
            210 m
          • Ham Rong Mountain
            700 m
          • Sun World Fansipan Legend
            740 m
          • Cat Cat Ethnic Village
            1.1 km
          • Love Waterfall
            4.5 km
          • Thac Bac Waterfall (Silver Falls)
            7.2 km
          • Ta Phin Village
            7.2 km
          • Fansipan Mountain
            7.6 km
          Nearby landmarks
          • Sapa Tourist Information Center
            40 m
          • Sun Plaza
            40 m
          • Love Market
            90 m
          • Quang Truong Square
            90 m
          • The Stone Church (Holy Rosary Church)
            120 m
          • Sapa Culture Museum
            120 m
          • Mini Mart
            140 m
          • Notre Dame Cathedral Sapa
            140 m
          • Lao Chai Village
            170 m
          • Sapa Hospital
            170 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.

          Property policies

          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-5 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 6-11 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 12 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • Please note that there is no window in any Family rooms.
          • Children 6 - 11 years old will be charged VND 300,000/child/night when using existing bed. Please contact the property directly for more information.
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Some helpful facts

          Check-in/Check-out
          • Check-in from14:00
          • Check-out until12:00
          Getting around
          • Airport transfer fee300 VND
          • Distance from city center0 km
          Extras
          • Breakfast charge (unless included in room price)425000 VND
          The property
          • Non-smoking rooms/floorsno
          • Number of bars/lounges1
          • Number of floors4
          • Number of restaurants1
          • Number of rooms 57
          • Room voltage220
          • Year property opened2014
          • Most recent renovation2014
          Parking
          • Daily parking fee0 VND

          Property announcements

          Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

          Reviews of BB Hotel Sapa from real guests

          Provided by verified guests of Agoda
          8.8
          /
          10
          Cleanliness9.0
          Facilities8.5
          Location9.5
          Room comfort and quality8.7
          Service8.9
          Value for money8.6
          High score for Sapa
          Rating
          9+ Exceptional (120)
          8-9 Excellent (57)
          7-8 Very Good (37)
          6-7 Good (5)
          <6 Below Expectation (12)
          Time of the year
          Mar - May (41)
          Jun - Aug (49)
          Sep - Nov (58)
          Dec - Feb (83)

          Show reviews that mention 

          Showing 231 verified guest comments
          12345
          10.0
          Exceptional
          CHOTIMA from Thailand
          Couple
          Superior
          Stayed 1 night in August 2019

          The excellent service.”

          The hotel staff have excellent service. The room is very clean and beautiful. The most convenient location. I was very impressed.

          Reviewed August 26, 2019

          See room deals

          DearMr/Ms Chotima, Thank you for the wonderful review about your last visit to BB Hotel Sapa. It is our pleasure to know that you had enjoyed our hotel's room and especially our services come from our dedicated staffs. We look forward to creating another experience on your next visit to Sapa Best regards, The Hotel Management.

          Responded August 27, 2019
          BB Hotel Sapa
          10.0
          Exceptional
          Hoàng from Vietnam
          Group
          Deluxe
          Stayed 2 nights in February 2022

          Very central, close to many things”

          What I love about bb hotel was the bed and all the pillow was so good quality, the staff of the hotel more than welcome you. The location was perfect. We definitely be back if we back to sapa.

          Reviewed February 08, 2022

          See room deals

          10.0
          Exceptional
          Ngọc
          Family with teens
          Family
          Stayed 2 nights in December 2019

          Very recommend if you want an in-heart of city place!”

          Good location! Good room! Good service! Good price from agoda! Staffs are very friendly and polite. Thanks much!

          Reviewed December 18, 2019

          See room deals

          10.0
          Exceptional
          Hoàng from Vietnam
          Group
          Superior
          Stayed 2 nights in February 2022

          Perfect location”

          Perfect location, Staff are very pleasant, breakfast is good.

          Reviewed February 08, 2022

          See room deals

          10.0
          Exceptional
          Vinh from Vietnam
          Couple
          Stayed 3 nights in November 2020

          Very friendly and helpful staff”

          The staff are all very friendly and helpful

          Reviewed November 24, 2020

          See room deals

          Dear Mr Vinh, Thank you for your feedback , we are looking forward to serve you when you come back Sa pa in near future BB team

          Responded November 25, 2020
          BB Hotel Sapa
          8.8
          Excellent
          CHEN from Singapore
          Group
          Stayed 1 night in November 2019

          Best locatioin you can find within Sapa town”

          I'm satisfied with the location, the quality of the bed, the level of cleanliness, shower water is not strong, but very constant flow of hot water which i'm comfortable with . The air condition is good, and the level of noise is acceptable. You either get the best view of the Town Square, or not. The value for money is a little on the high side, which you may get it elsewhere cheaper if location is not an issue. I will still return to stay. And I really like the rooftop bar view.

          Reviewed December 08, 2019

          See room deals

          9.2
          Exceptional
          Le from Vietnam
          Family with young children
          Deluxe
          Stayed 2 nights in September 2019

          Great location, new facilities, nice staffs”

          My room was at the corner, so that I had large view This hotel is closer to the center, the staffs are very friendly A little comment that TV Cable in my room wasn't available, usually disconnect to network, can't watch TV during the time staying in the room

          Reviewed September 26, 2019

          See room deals

          Dear Valued Guest, Thank you for sharing the wonderful review about your last visit to BB Hotel Sapa. All the hotel facilities and guest services are dedicated to your comfort and enjoyment, and it is gratifying to note that they fully contribute to our guests’ experience. Thank you and we shall look forward to creating another experience on your future visit. Best regards, The Hotel Management.

          Responded October 08, 2019
          BB Hotel Sapa
          10.0
          Exceptional
          Nhon from Vietnam
          Couple
          Stayed 3 nights in October 2020

          Exceptional”

          Very good!

          Reviewed October 19, 2020

          See room deals

          Dear Anh Nhon, Cảm ơn anh và gia đình đã lựa chọn khách sạn BB sapa cho kỳ nghỉ của gia đình, khách sạn rất vui đã mang lại kỳ nghỉ thoải mái cho gia đình. Chúng tôi rất mong chờ được phục vụ anh và người thân khi quay lại sapa dịp tới BB team

          Responded November 25, 2020
          BB Hotel Sapa
          9.2
          Exceptional
          Vu from Vietnam
          Family with young children
          Deluxe
          Stayed 2 nights in November 2020

          Good location but quite noisy”

          The staff is very helpful. Location is excellent. Rooftop bar is a bit noisy at late night.

          Reviewed December 28, 2020

          See room deals

          Dear Anh Vu Cảm ơn anh đã lựa chọn dịch vụ khách sạn BB sapa. Chúng tôi rất cảm ơn quý khách đã dành thời gian đánh giá dịch vụ của khách sạn. Chúng tôi mong chờ được đón chào quý khách trong nhưng lần sau khi quay lại sapa Chúc quý khách năm mới an khang và thịnh vượng BB team

          Responded January 04, 2021
          BB Hotel Sapa
          8.8
          Excellent
          lucy from Indonesia
          Family with young children
          Family
          Stayed 2 nights in December 2019

          Very strategic hotel in Sapa”

          I was satisfied and very happy staying in this hotel. The location is very strategic, next to Sapa station. In front of the main square. The hotel staff can speak English well. The breakfast was good. I stayed in Family Room, it was spacious and well value for money.

          Reviewed January 03, 2020

          See room deals

          8.8
          Excellent
          WEI from Malaysia
          Couple
          Superior
          Stayed 1 night in September 2019

          Excellent”

          Very friendly and helpful staff , service is excellent

          Reviewed September 27, 2019

          See room deals

          Dear Valued Guest, Thank you for sharing the wonderful review about your last visit to BB Hotel Sapa. All the hotel facilities and guest services are dedicated to your comfort and enjoyment, and it is gratifying to note that they fully contribute to our guests’ experience. Thank you and we shall look forward to creating another experience on your future visit. Best regards, The Hotel Management.

          Responded October 08, 2019
          BB Hotel Sapa
          8.4
          Excellent
          Dmitry from Israel
          Couple
          Double or Twin SUPERIOR - BED AND BREAKFAST
          Stayed 2 nights in March 2019

          NICE HOTEL”

          BEST LOCATION

          Reviewed February 21, 2020

          See room deals

          8.0
          Excellent
          sung from South Korea
          Couple
          Deluxe
          Stayed 2 nights in December 2018

          Very good”

          Good location and service But too noisy.

          Reviewed January 02, 2019

          See room deals

          Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

          Responded September 06, 2019
          BB Hotel Sapa
          3.6
          Nguyen from Vietnam
          Couple
          Deluxe
          Stayed 1 night in August 2019

          family”

          I have never come again

          Reviewed October 19, 2019

          See room deals

          Dear Mr/Ms Nguyen, I am sorry for the inconvenience you have experienced but would appreciate learning further regarding your comment about our receptionist. A generic comment does not help us to clearly understand but we always assure our positive attitude toward guests. Many thanks & Best regards, The Hotel Management.

          Responded October 25, 2019
          BB Hotel Sapa
          9.3
          Exceptional
          LYE from Singapore
          Group
          Deluxe
          Stayed 1 night in December 2014

          excellent location and staff ”

          location, service quality, value for money

          the test of a good hotel is when things don't work out alright, how the hotel & staff resolve the problem - we had ordered a private car pick up & were supposed to be met by the hotel staff upon arrival at 5.30am at the train station but no one turn up! we called the hotel & was told to try get a taxi from a nearby hotel.. (it appeared, they had thought we were arriving in the next train when there was clear emails we were taking a different train..) - thus we were stranded and had to find a reliable public bus or minivan from among the dozens of vans with all our luggages & had to battle with many touts (& thugs basically) who were harrassing us.. it was really bad experience & threatening & we watched & were involved in scuffles between the touts & actual drivers (but we couldnt tell who's the real drivers/agents & who are the touts & thugs..) - we finally managed to get into a van & had to wait with some local pax till the next train to arrive to fill up the van.. so it was an hour later that we started to move - so you can imagine how furious we were & what we would do when we arrive at the hotel! - to cut a long story short, after the initial letting off steam, the hotel staff on duty were sincerely apologetic & offered us early check in, free breakfast, upgraded our room & even wanted to repay us for the cost of transport we had paid (which we decline) .. we were more relieved that we had arrived safely in one piece with all luggages intact, thus these gestures helped to comfort & assure us that it was a sincere mistake & they were awfully sorry about the trouble we had to go through. The new manager Mike was very apologetic & went out of his way to assist us, short of being a tour guide to us! we were very impressed with how Mike and hid staff tried to resolve the problem or mistake & in the end enjoyed the hospitable stay & Sapa. Kudos to Mike & his team! Will recommend U Sapa to anyone visiting Sapa - and its right in the heart of Sapa town.

          Reviewed January 06, 2015

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          9.7
          Exceptional
          Sik from Hong Kong SAR, China
          Couple
          Superior
          Stayed 1 night in September 2015

          Very friendly staff and clean room and good food”

          Service, Cleanliness, Food

          We had one night stay only in U Sapa, but we already found this hotel is a MUST STAY in Sapa. It is worth the money to stay in this 5-star hotel. The staff here is so nice and helpful with a friendly smile. They let us check-in at 8am. (which original check-in time is around 2pm). And they also let us check-out at 6pm. This is definitely unexpected! The room is so comfortable, very clean, nice décor, nice view. And the buffet breakfast is so delicious, with a great variety of food. With this price, we definitely recommend everyone to stay in this U Sapa hotel if you are visiting Sapa. Located just besides the Sapa church and the central market, which easy access to lots of restaurants and shops.

          Reviewed October 06, 2015

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          9.0
          Exceptional
          Tan from Malaysia
          Couple
          Superior
          Stayed 1 night in October 2015

          Well-run hotel in excellent location”

          Excellent location, room and staff

          This is the first time I travel to Sapa and I really do not know where to stay but finally I did choose. This hotel is just stunning we thought we had won the jackpot when we got to our room. This is a modern, clean, well-run hotel right on Sapa town square. There are 3 floors of rooms, off wide marble-floored corridors and the rooms are well-appointed, modern and the bathrooms are quite impressive. Close to lots of good restaurants and shops. Beds very comfy indeed. I can see the vendor market by H'Mong people when I wake up in the morning, enjoy all activities at the square in the evening. What a terrific scene!!! The staff were very helpful and delightful. They allowed us have very early check in (8 am) and late check out (3.30 pm). They also asked us to chose the scent of soap to shower during check in. Free provide the motorbike or bicycle for ride around here is available - a trip to the nearby villages well worth any misgivings about driving in those conditions on the wrong side of the road!

          Reviewed October 11, 2015

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          9.0
          Exceptional
          PHAM from Vietnam
          Group
          Superior
          Stayed 1 night in January 2016

          Very good hotel in Sapa”

          Location, service and food

          We stayed in U Sapa hotel for 1 night. The location is the best, as it is right in the center of Sapa (close to the Stone Church). From here, we walked along the streets where there are plenty of small shops and restaurants. The staff friendliness and service are excellent.

          Reviewed January 10, 2016

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          9.7
          Exceptional
          amanda from Australia
          Couple
          Corner Suite
          Stayed 2 nights in December 2015

          Fantastic hotel”

          Grrat location, really comfortable bed, excellent room.

          U Sapa Hotel was excellent. The staff were helpful and friendly, the breakfast that was included was great. The room was perfect. The bed was so comfortable and cosy. The bathroom was fantastic. It was a bit hard to fill the bath as the hot water would run out regularly so the bath had to be filled in stages over about 1 hour. But all up, it is a beautiful hotel with lovely decor and lovely rooms. Would highly recommend it.

          Reviewed January 05, 2016

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          9.3
          Exceptional
          Karen from Australia
          Family with teens
          Superior
          Stayed 1 night in June 2015

          Appreciated the great service”

          staff service location

          A very nice hotel especially in comparison to most other offerings in Sapa. The staff are amongst the friendliest we have encountered anywhere. They even did not charge us for a slightly later than normal late checkout. The food, coffee and breakfast where all great. My only criticism is there are no soft furnishings to absorb any sound so it is relatively noisy for the level of activity within the hotel. I would choose to stay there again because the location is perfect.

          Reviewed June 27, 2015

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