BB Hotel Sapa
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8.7
Excellent
/10
(234 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location
Parking
FREE
  • Ham Rong Mountain20 m
  • Sapa Tourist Information Center40 m
  • Quang Truong Square70 m
  • Sapa Market80 m
  • Love Market90 m
  • Sapa Bus Station90 m
  • Holy Rosary Church110 m
  • Sapa Culture Museum120 m
  • Notre Dame Cathedral Sapa140 m
  • Lao Chai Village170 m
  • Free Wi-Fi

    BB Hotel Sapa

    8 Cau May Streets, Sapa City Center, Sapa, Vietnam, 333105 - See map
    "Really good location with all street-food shops around the hotel."
    kevin - July 21, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 90 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Steamroom

    Property ranking|Compared to 714 Sapa properties
    See all rankings
    Location score
    9.4/10
    Room comfort score
    8.7/10
    Review score - United States
    9.5/10
    Room size
    42 sqm.
    Better than
    99
    %
    of Sapa properties
    Better than
    99
    %
    of Sapa properties
    Better than
    98
    %
    of Sapa properties
    Bigger than
    97
    %
    of Sapa properties
    Value for money8.3
    Distance to city center0 km
    Location rating9.4
    Nearest airportDien Bien Phu Airport (DIN)
    Distance to airport135.0 km

    Rooms available at BB Hotel Sapa

    8.7
    Excellent
    Room comfort & quality
    Family
    Family
    ...
    • Room size: 50 m²/538 ft²
    • Balcony/terrace
    • 2 single beds & 1 double be...
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    Superior
    Superior
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 semi double beds or 1 kin...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
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    Corner Suite
    Corner Suite
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 king bed
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    Deluxe
    Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 semi double beds or 1 dou...
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    Double Standard
    Double Standard
    ...
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      Suite - De Luxe
      Suite - De Luxe
      ...
      • Balcony/terrace
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      SUITE LUXURY - ROOM ONLY
      SUITE LUXURY - ROOM ONLY
      ...
      • Balcony/terrace
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      Junior Suite - Single Use
      Junior Suite - Single Use
      ...
      • Balcony/terrace
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      Family Suite
      Family Suite
      ...
      • Balcony/terrace
      Enter dates to see prices

      What people love about BB Hotel Sapa

      • 9.0
        Excellent
        Location

        "The hotel is well located and comfortable."

        Emlitia

        |

        February 19, 2016

      • 9.6
        Exceptional
        Location

        "Great location and breakfast, staff are nice"

        Khajorn

        |

        January 27, 2017

      • 10.0
        Exceptional
        Staff 

        "The staff here was very friendly."

        Nga

        |

        May 23, 2017

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      More about BB Hotel Sapa

      More about BB Hotel Sapa

      8.0
      Very good

      "Good hotel"

      Thanh T.

      |

      June 26, 2017

      An overview

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      What they offer

      8.8
      Excellent
      Staff 

      "Staffs are all supportive."

      Thu H.

      |

      November 27, 2017

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of BB Hotel Sapa from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (234)Booking.com Reviews (76)
      8.7
      /
      10
      Cleanliness8.8
      Facilities8.2
      Location9.4
      Room comfort and quality8.7
      Service8.8
      Value for money8.3
      Rating
      9+ Exceptional (63)
      8-9 Excellent (40)
      7-8 Very Good (28)
      6-7 Good (3)
      <6 Below Expectation (8)
      Time of the year
      Mar - May (29)
      Jun - Aug (40)
      Sep - Nov (33)
      Dec - Feb (40)
      All guests (234)
      All room types
      All languages

      Show reviews that mention 

      Showing 142 verified guest comments
      12345
      8.8
      Excellent
      Thu from Vietnam
      Family with young children
      Superior
      Stayed 2 nights in November 2017

      Great hotel”

      Staffs are all supportive. Room is very tidy and nice with air conditioner equipped. WE love the center location of the hotel which is only some steps to the Church. We also love the buffet breakfast though there is not so many dishes.

      Reviewed November 27, 2017

      Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

      Responded September 06, 2019
      BB Hotel Sapa
      8.8
      Excellent
      Evadne from Singapore
      Group
      Family
      Stayed 1 night in May 2016

      Family Suite”

      Second time staying with the U group hotels and it was yet again a great experience. They granted us early check-in and late check-out and it brought us great convenience because of the timing of the sleeper trains arriving and departing Lao Cai station. We absolutely loved the comfort of the rooms and had a good rest after a sleepless night on the train. Didn't manage to use the bathtub which looked amazing because one of the taps were spoilt so that was a bit of a downer. However, we still enjoyed our stay very much and felt it was worth the splurge.

      Reviewed May 07, 2016
      9.0
      Exceptional
      Emlitia from South Africa
      Solo traveler
      Superior
      Stayed 3 nights in February 2016

      Choose between TV or Internet”

      Location, Cleanliness and spacious rooms.

      The hotel is well located and comfortable. However, we had to choose between having either TV or Internet in our room. After I complained to the management that a 4 star hotel should be able to provide both in a room, we were upgraded to a new room. Although it was a lovely suite, again we could not access both in the lounge or the room. So, to watch TV we had to sit on our beds and to access internet, we had to move to the lounge. I do believe that this issue should be addressed immediately as there were many other unsatisfied customers complaining about the same issue during my stay.

      Reviewed February 19, 2016
      9.7
      Exceptional
      Karan from India
      Couple
      Corner Suite
      Stayed 3 nights in December 2015

      BEST HOTEL IN SAPA”

      Perfect Location, Beautiful Rooms, Super helpful staff

      The hotel is located just in the heart of Sapa. Good variety in Breakfast buffet. Extremely comfortable rooms. The staff helped us a lot in planning day trips to the villages around. Big thanks to their Front office manager, Mr. Ninh Pham.

      Reviewed January 28, 2016
      9.0
      Exceptional
      PHAM from Vietnam
      Group
      Superior
      Stayed 1 night in January 2016

      Very good hotel in Sapa”

      Location, service and food

      We stayed in U Sapa hotel for 1 night. The location is the best, as it is right in the center of Sapa (close to the Stone Church). From here, we walked along the streets where there are plenty of small shops and restaurants. The staff friendliness and service are excellent.

      Reviewed January 10, 2016
      9.7
      Exceptional
      Sik from Hong Kong
      Couple
      Superior
      Stayed 1 night in September 2015

      Very friendly staff and clean room and good food”

      Service, Cleanliness, Food

      We had one night stay only in U Sapa, but we already found this hotel is a MUST STAY in Sapa. It is worth the money to stay in this 5-star hotel. The staff here is so nice and helpful with a friendly smile. They let us check-in at 8am. (which original check-in time is around 2pm). And they also let us check-out at 6pm. This is definitely unexpected! The room is so comfortable, very clean, nice décor, nice view. And the buffet breakfast is so delicious, with a great variety of food. With this price, we definitely recommend everyone to stay in this U Sapa hotel if you are visiting Sapa. Located just besides the Sapa church and the central market, which easy access to lots of restaurants and shops.

      Reviewed October 06, 2015
      8.7
      Excellent
      Swee from Malaysia
      Couple
      Superior
      Stayed 1 night in June 2015

      One of the best in Sapa”

      Nice location, comfortable room and good service performance

      The location is just at the town center and beside Sapa Square. The night market is just beside the hotel. It is located at the most happening street at Sapa from evening till midnight. The room is big and comfortable too.

      Reviewed June 17, 2015
      4.4
      Diu from Hong Kong
      Couple
      Superior
      Stayed 2 nights in September 2018

      So disappointed!!!”

      The second time to stay here was totally different from the last visit in 2015. Check-in procedure was unpleasant experience which extremely chaos. People tried to cut the line and staffs were unable to control. They seemed overwhelmed with a lot of customers coming to check in at the same time. 4 staffs stood in front the check-in desk but only one was checking people in. It's weird set-up. Floor was so dirty. Seemed to me it wasn't cleaned for a week. Room's wall is so thin that every step outside is so well heard. We messaged the hotel in advance to ask for a quiet room far from elevator but we got the complete opposition what we asked for. A room in front of elevator and in front of the square's music festival. Bravo!!! Could not sleep at all!

      Reviewed September 28, 2018

      Dear Ms. Diu, Thank you very much for your feedback on our hotel and staff. We have seriously looked into the issue. I would not make any excuse for our shortcomings at our hotel in Sapa but do apologise for the unpleasant feeling on your stay with us. Please find below our heartfelt response to your comment. On the day you checked in at our hotel, we re-opened after 3 month closure for renovation. At the same time, Sapa hosted a marathon festival on yearly basis. Our hotel was full of house on that day. You may know that most of our Front Desk team members are new and not yet properly trained. Regarding the noise, our hotel just got upgraded, we have had double glazed glass and sound-proof balcony door. Due to a such big event for Marathon day, the local loud speaker was bit loud, which of course disturbed your relaxing time. On behalf of the management and our team, please accept our sincere apology for unpleasant experience - We look forward to another opportnity to welcome you ba

      Show more
      BB Hotel Sapa
      9.6
      Exceptional
      doan from Vietnam
      Family with young children
      Superior
      Stayed 2 nights in April 2019

      very good”

      very good

      Reviewed April 16, 2019

      Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

      Responded September 06, 2019
      BB Hotel Sapa
      9.6
      Exceptional
      doan from Vietnam
      Family with young children
      Superior
      Stayed 2 nights in April 2019

      very good”

      very good

      Reviewed April 16, 2019

      Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

      Responded September 06, 2019
      BB Hotel Sapa
      9.6
      Exceptional
      doan from Vietnam
      Family with young children
      Superior
      Stayed 2 nights in April 2019

      Awsome”

      Very good

      Reviewed April 16, 2019

      Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

      Responded September 06, 2019
      BB Hotel Sapa
      8.0
      Excellent
      sung from South Korea
      Couple
      Deluxe
      Stayed 2 nights in December 2018

      Very good”

      Good location and service But too noisy.

      Reviewed January 02, 2019

      Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

      Responded September 06, 2019
      BB Hotel Sapa
      10.0
      Exceptional
      Natsinee from Thailand
      Couple
      Superior
      Stayed 1 night in October 2018

      Exceptional”

      The best in Sapa

      Reviewed October 18, 2018

      Dear Valued Guest, Warmest greetings from BB Hotel Sapa! Thank you so much for your gracious compliments about the hotel and our team. It was our greatest pleasure to take care of you while you were in Hanoi. I am glad to hear that you enjoy your stay and that our team members were helpful. Take good care of yourself and we certainly look forward to welcoming you back to BB Hotel Sapa. Many thanks & Best regards, The Hotel Management.

      Responded September 06, 2019
      BB Hotel Sapa
      8.4
      Excellent
      Erwan from France
      Couple
      Executive Suite
      Stayed 2 nights in October 2017

      The best location in Sapa”

      breakfast is good. Staff is polite. rooms are pretty nice. the only bad point to the hotel would be the view (a small courtyard with opposite building (and especially no curtains, only an opaque roller blind so no privacy during day time with sun light... or privacy and no sun light...) Also at this moment there were construction work outside all around the hotel, it can be a bit noisy during day time, depending where your room is exactly.

      Reviewed November 03, 2017
      8.4
      Excellent
      MyPhuong from United States
      Couple
      Superior
      Stayed 1 night in August 2017

      Excellent”

      Well only complaint would be that we asked for an early check in because we arrived early and that cost was $30. Pretty much half what the room cost. Then ate breakfast there and ended up getting sick from it. We had an 12pm check out and really couldn't go because I was not feeling well. So got charged another $30 for that. Even tho their food made me sick. I asked to just pay another day because at this point I had already did that, but I was told "we can not just add an extra day, you just have to pay late check out fee of 50% of room cost." Good deal for hotel, bad deal for guest.

      Reviewed September 04, 2017
      9.2
      Exceptional
      ShiJun from Singapore
      Group
      Family
      Stayed 1 night in June 2017

      Great location at the heart of Sa Pa”

      We arrived in the morning and the hotel allowed us to check in earlier (6 hours ahead). If one would like to extend the hours, there is a nominal charge of USD40 for the family room option. The location was what blew us away - it was just beside the square which is essentially the centre of the Sa Pa town. It was also close to many of the top rated restaurants and bars around the city - Little Hanoi, Hill Station Deli, Hmong Sisters, Moments Romantic etc. The staff also allowed us to use the toilet to wash up after our day trek even though we didn't book the room. They also helped us to arrange our tours, prepared poncho and drinks for our hike. They were extremely helpful and informative and even advise us against going to Fansipan as it was too foggy during the period we were there. They suggested several other plans catered to our needs. Breakfast was great - it had a great range of options from the rather typical western breakfast with cereal, meat and cheese platter and salad to the more Vietnamese buffet style spread. You can even order a bowl of Pho during breakfast! :) A good rest is always important for nature sightseeing trips - it had the best King size bed I've ever slept in! Highly recommend this hotel!

      Reviewed June 21, 2017

      Dear ShiJun, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear your feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours and I will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to Sapa Sincerely yours, Hijaaz Latheef General Manager

      Responded July 13, 2017
      BB Hotel Sapa
      10.0
      Exceptional
      Nga from Vietnam
      Family with teens
      Stayed 2 nights in May 2017

      Best experience ever”

      The location is amazing. We get upgraded to a Deluxe and a Superior. The staff here was very friendly. They even helped us with directions and carrying our bags upon a hill. Overall, this is worth every penny. My entire family loves the hotel and when we come back to Sapa, we would be staying there.

      Reviewed May 23, 2017

      Dear Nga, Thank you for choosing the hospitality of U Sapa Vietnam and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. The team and I look forward to having you back in a not too distant future. Sincerely yours, Hijaaz Latheef General Manager

      Responded May 25, 2017
      BB Hotel Sapa
      10.0
      Exceptional
      Claire from United States
      Couple
      Deluxe
      Stayed 1 night in March 2017

      Fantastic”

      Just arrived in Vietnam..went out in the morning with all the scooters on the street., Good morning Vietnam.. the staff were friendly, accommodating., it felt like they cared about us and the breakfast were scrumptious!! Definely recommend!

      Reviewed March 28, 2017

      Dear Claire, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this mountainous town Sincerely yours, Hijaaz Latheef General Manager

      Responded May 15, 2017
      BB Hotel Sapa
      4.8
      Chai from Singapore
      Family with young children
      Family
      Stayed 3 nights in December 2016

      Bad experience with dead rat ”

      It supposed to be a family trip to Sapa with family, I booked 2 rooms , after check in on 4th Dec 16, room no 104, the room for 4 pax do not come with any window, after checked-in , we discovered a mild foul smell , we though was due to aircon or the still air in the room, however, the foul smell getting stronger and stronger the next day. we get the hotel stafff to check out the issue , but they said they can't find anyhting wrong , however, the same night when we came back to the room , the hotel staff quickly called us to change the room as they found the dead rat above the false ceiling. After hearing it , it really make us sick and disappointed. No apologoise was recevied from hotel management even during checked out on 7th Dec 16, I think the hotel should have at least show they sincerity to explain the cause this and apologise. We will never stay in this hotel again or any hotel under the management of Uhotelresorts again. P K Chai

      Reviewed December 08, 2016
      8.4
      Excellent
      Shuru from China
      Couple
      Deluxe
      Stayed 2 nights in October 2016

      The construction is right next door,u can hear it 24 hours”

      The hotel is nice,staff is friendly,breakfast is rich and yummy,the location is right in the center,outside the hotel have a small market,BUT! Right next to the hotel the construction is on,is so loud and not just in the day time,even in the night,i stay there two nights and i couldnt sleep well!!!!!!i was gone stay 5 days but i check out early to another hotel,trust me,for that noisy is not

      Reviewed October 31, 2016
      12345
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      BB Hotel Sapa
      |Excellent 8.7
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      • Exceptional location
      • Ham Rong Mountain
      • Sapa Bus Station is within 0.09 km