Bel Air Collection Resort and Spa Cancun

Bel Air Collection Resort and Spa Cancun

Blvd. Kukulkan Km. 20.5 Lt 65-A, Hotel Zone, Benito Juarez, Hotel Zone, Cancun, Mexico, 77500
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Deluxe Lagoon View Bel Air Collection Resort and Spa Cancun
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    Exterior view Bel Air Collection Resort and Spa Cancun

    Bel Air Collection Resort and Spa Cancun Reviews

    6.9
    Good
    /10
    (74 reviews)See what guests said
    9.2
    Exceptional

    "We were very happy with our booking at Bel Air."

    Rosa

    -

    February 5, 2018

    Things you’ll love about Bel Air Collection Resort and Spa Cancun

    Things you'll love

    • Airport transfer

    • Private beach

    • Air conditioning

    • Room service [24-hour]

    Very good
    Location
    7.2
    See map
    Very good location
    Popular
    Nearby
  • El Rey Ruins (Zona Arqueologica El Rey)1.64 km
  • Playa Delfines1.68 km
  • Museo Maya De Cancun2.82 km
  • Avenida Kukulkan6.44 km
  • La Isla Shopping Village7.33 km
  • Torre Escenica10.74 km
  • Parroquia de Cristo Resucitado11.08 km
  • Playa Chac Mool17.36 km
  • El Parque de las Palapas17.59 km
  • Tulum Avenue17.89 km
  • Value for money6.9
    Location rating7.2
    Nearest airportCancún International Airport (CUN)
    Distance to airport9.4 km

    Rooms available at Bel Air Collection Resort and Spa Cancun

    Deluxe Lagoon View
    Deluxe Lagoon View
    ...
    • Room size: 27 m²/291 ft²
    • Lagoon view
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Deluxe Ocean View
    Deluxe Ocean View
    ...
    • Room size: 27 m²/291 ft²
    • Ocean view
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Suite Beach Front
    Suite Beach Front
    ...
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Lake View All Inclusive
    Deluxe Lake View All Inclusive
    ...
    • Lagoon view
    • Non-smoking
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Deluxe Ocean View All Inclusive
    Deluxe Ocean View All Inclusive
    ...
    • Ocean view
    • Non-smoking
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Suite, 1 King Bed, Jetted Tub
    Suite, 1 King Bed, Jetted Tub
    ...
    • Shower
    Enter dates to see prices
    Suite, 1 King Bed, Jetted Tub
    Suite, 1 King Bed, Jetted Tub
    ...
    • Shower
    Enter dates to see prices
    Suite Romance Experience
    Suite Romance Experience
    ...
    • Non-smoking
    Enter dates to see prices
    Single Deluxe Lagoon View
    Single Deluxe Lagoon View
    ...
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      Run of House
      Run of House
      ...
      • Shower
      Enter dates to see prices
      Have a question for Bel Air Collection Resort and Spa Cancun?

      What people love about Bel Air Collection Resort and Spa Cancun

      • 9.2
        Exceptional

        "The pool was clean, and very pretty."

        Rosa

        |

        February 5, 2018

      • 9.2
        Exceptional

        "The loungers were comfortable."

        Rosa

        |

        February 5, 2018

      • 9.2
        Exceptional

        "The beach access is super easy."

        Rosa

        |

        February 5, 2018

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      More about Bel Air Collection Resort and Spa Cancun

      More about Bel Air Collection Resort and Spa Cancun

      9.2
      Exceptional

      "The staff was polite."

      Rosa

      |

      February 5, 2018

      An overview

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      What they offer

      9.2
      Exceptional

      "It was a relaxing, beautiful location."

      Rosa

      |

      February 5, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of Bel Air Collection Resort and Spa Cancun from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (74)Booking.com Reviews (364)
      6.9
      /
      10
      Cleanliness7.0
      Facilities5.4
      Location7.2
      Room comfort and quality7.2
      Service7.2
      Value for money6.9
      All languages
      All guests (74)
      All room types
      Showing 65 verified guest comments
      1234
      4.8
      Stefan from Switzerland
      Solo traveler
      Deluxe With View Double
      Stayed 2 nights in December 2018

      Acceptable”

      raining on toilette! Stinky on toilet from water train.

      Reviewed December 17, 2018
      4.4
      AMANDA from Australia
      Business traveler
      Deluxe Ocean View All Inclusive
      Stayed 2 nights in June 2018

      Terrible!”

      I booked a room with twin beds to stay at the end of a business trip. They would not honour the twin beds despite the booking and I stayed with my mother in a queen bed. The bell boys were fabulous The check-in staff were rude, unhelpful and disengaged. There were broken cupboards, dangerously sharp sliding door to the balcony, tiles missing in the bathroom. Would not recommend.

      Reviewed September 20, 2018
      6.0
      Ruben from United States
      Couple
      DOUBLE DELUXE SEA VIEW - BED AND BREAKFAST
      Stayed 3 nights in September 2018

      Best days are gone!”

      In spite of good staff, the facilities show need of a good renovation.

      Reviewed September 13, 2018
      4.4
      daphne from United Kingdom
      Solo traveler
      Deluxe Lagoon View
      Stayed 2 nights in July 2018

      outdated, unnecessarily complicated payment system, and boring”

      Pool was lovely, as was proximity to the sea. They had so few sunloungers on the beach though that you had to be there by 8am to get one. Plenty of sun loungers by the pool. Hotel itself was very outdated and disappointing. Breakfast was overpriced and a bit gross, their free breakfast of pastries (6-8am) was actually better. Our door was missing its outer-rim lining so light just flooded in and we’d booked a room with two beds but when we arrived they said they didn’t have any so my friend had to sleep on a sofa bed they pulled out. There was also some entertainments guy trying to get people to play pool games etc by talking obnoxiously all day into a microphone around the poolside (spoiling about the only good thing in the hotel). There also lacked any good places to eat within walking distance (we did not like the hotel restaurant - weird vibe) - we ended up eating nachos in a sweltering roadside place for dinner for lack of any other option.

      Reviewed July 22, 2018
      9.2
      Exceptional
      Rosa from United States
      Couple
      Deluxe Lagoon View
      Stayed 1 night in January 2018

      Good Value. Clean Facilities. Great Restaurant Options”

      We were very happy with our booking at Bel Air. It was a relaxing, beautiful location. Although the hotel is obviously old, it is not run down. It might be aged, but it has been cared for, and our experience was a pleasant one. The lobby, the little bar, and the room was clean. The staff was polite. A big plus is that many spoke English. The restaurant has MANY dining options. For those choosing all inclusive type stays, you won't get bored with the menu. The pool was clean, and very pretty. The loungers were comfortable. The beach access is super easy. Final thoughts: It is a small, pretty location at the south end of Zona Hotelera. Perfect for a 3 or 4 night getaway.

      Reviewed February 05, 2018
      2.0
      Thu-Ha from Australia
      Couple
      Suite Beach Front
      Stayed 1 night in December 2017

      DON'T STAY HERE”

      I booked the nicest room at this hotel and it was still terrible. Moved as toilet was leaking to a standard room. This room was also very dingy. Wouldn't waste my time or money on this place. Location is close to the airport, but not to anything else. They gave us complimentary massages to make up for room change, but the staff didn't turn up and they spent about 45 mins trying to find the staff at the spa. Breakfast is also pretty bad. Would avoid this place, so many other better places to book at

      Reviewed January 29, 2018
      5.2
      lydia from United States
      Family with young children
      Deluxe Lagoon View
      Stayed 3 nights in January 2017

      Not good ”

      Horrible

      Reviewed February 01, 2017
      6.0
      Shane from United States
      Solo traveler
      Deluxe Lagoon View
      Stayed 2 nights in January 2017

      Just OK”

      I stayed here for two days to get some rest and relaxation after several nights of a music festival down south of Playa Del Carmen. The reason I chose this hotel is because it had a spa and also beach front. Upon arrival it was clear that the place needs substantial cosmetic improvements. It's not horrible but for the price, I expected a little more in the area of visually pleasing. My room was large but also a bit dirty. The faucet in the bathroom was broken...it still worked but was bent over and flimsy. The bathroom had no towels when I arrived so I had to ask for them. It's extremely apparent that the management could care less about keeping things updated and in working condition. I can easily see this hotel getting demolished in the next fifty years if they keep things going the same way. After checking out the prices of a massage along with the overall feeling of things being "not so clean", I decided it was not worth it. And I am a hippie with long hair and a beard! Lol The food in the restaurant was pretty good though. My only complaint with the restaurant is that I could not take food back to my room. I ordered a bit too much and expected that I could take the test back with me. This was a big NO. I paid for food but was not allowed to leave the restaurant with it. No thanks. Overall I would never go back here. The one and only thing that adds any value to this hotel is the pool and beach front.

      Reviewed January 19, 2017
      8.4
      Excellent
      YUE from Singapore
      Couple
      Deluxe Ocean View
      Stayed 2 nights in January 2016

      Good Place!”

      Good Place, but so pitty that my girlfriend left me after this travel.. But anyway this hotel is amazing

      Reviewed December 26, 2016
      9.2
      Exceptional
      jinrun from Canada
      Couple
      Deluxe Lagoon View
      Stayed 1 night in November 2016

      Very good for the price”

      Not very clean

      Reviewed November 13, 2016
      10.0
      Exceptional
      wenbo from United States
      Group
      Deluxe Lagoon View
      Stayed 2 nights in March 2016

      good”

      wonderful

      Reviewed October 21, 2016
      6.4
      Good
      Lizeth from Mexico
      Couple
      Deluxe Lagoon View
      Stayed 2 nights in July 2016

      The location was fine”

      I liked the hotel, it has a nice pool with a view to the beach! The staff was extremely friendly. The only bad impression I got was when I checked in, the hotel was supposed to deliver the room at 3 sharp, but the room was not ready so I had to wait 45 minutes for it to be cleaned and finally delivered. My room had a jacuzzi (which sounds great), BUT.... when I used it, the water practically got out and spilled the room... shower time!!! Anyway, the staff helped me.

      Reviewed August 19, 2016
      8.7
      Excellent
      Rahul from United States
      Couple
      Deluxe Ocean View
      Stayed 4 nights in January 2016

      Great view of the beach”

      Beach, Room view, Location

      We wanted to stay somewhere away form the bustle of the hotel area. Bel air provided this (though they did blast music at the pool for a good chunk of the day). We were given a great room on the top floor looking out at the ocean. It was beautiful. The staff was very friendly and accommodating. It was very easy to hop on a bus and get to restaurants. The room was clean and big enough for our needs. We did order a burger at the pool bar, which we found to be terrible, but oh well... This place was much cheaper than any other hotel we saw on the strip, and while I wouldnt give it a 5 star rating, it was close to the airport, on a nice part of the beach away from the noise, and was very comfortable. We couldn't have asked for more for what we paid.

      Reviewed January 26, 2016
      6.8
      Good
      Alessandra from Australia
      Couple
      Suite Beach Front
      Stayed 6 nights in January 2016

      Honeymoon”

      The staff at the spa where great The pool had a beautiful outlook over the carrebean ocean it good do with a little updating and they could offer a tatie seven though we where in the shoulder season it felt like a low season The restaurant could do with a big overhaul in decor and food infusion of Mexican Italian didn't work t had no feel for either Mexican or Italian But over all the experience of Cancun was fantastic

      Reviewed January 26, 2016
      2.0
      Roberto from United States
      Solo traveler
      Deluxe Ocean View
      Stayed 3 nights in January 2016

      From One Hassle to Another”

      I rather not remember how difficult they made it. Luckily, I was able to step out of the "situation" and book a room at a much better hotel.

      Reviewed January 22, 2016
      7.0
      Very good
      Aalaa from Saudi Arabia
      Couple
      Deluxe Lagoon View
      Stayed 3 nights in October 2015

      Lovely staff , relaxing hotel”

      Beach , staff
      Reviewed October 26, 2015
      9.7
      Exceptional
      Jordan from Australia
      Couple
      Deluxe Lagoon View
      Stayed 1 night in July 2015

      Great stop over”

      Pool, location, staff

      We only stayed at bel air for one night on the way through to Tulum. We ate at the restaurant which was fantastic, the rooms were beautiful and the staff very helpful. It is far enough away from the intensity of Cancun so we really enjoyed a quiet and relaxing night. We will stay there again.

      Reviewed July 29, 2015
      6.3
      Good
      Zoe from Australia
      Couple
      Deluxe Lagoon View
      Stayed 2 nights in February 2015

      Nice rooms, great staff, slightly run down hotel”

      The view, very comfortable bed and infinity pool

      The Bel Air was a little run down, the room itself was great, with excellent amenities but I do feel that it is overrated. We ordered room service that was so bad it was inedible. We asked for assistance from staff about getting to some ruin sites and booking drivers etc and they didn't seem to want us to go! They offered excellent service regarding everything else though.

      Reviewed February 13, 2015
      7.0
      Very good
      vincent from Australia
      Couple
      Suite Beach Front
      Stayed 4 nights in June 2014

      nice beach stay.”

      staff, room view, pool are

      An older resort but very pleasant with great location. Restaurant on lake across road is nice dinner setting. Great staff.

      Reviewed June 30, 2014
      6.0
      Deepak from India
      Couple
      Deluxe Lagoon View
      Stayed 3 nights in June 2014

      Average”

      Beach, Swimming pool, Staff

      It was an average hotel, the room was small, a bit rusty and with old furniture. We stayed in a room with Lagoon view, the view wasn't bad but the ocean view would be the best. They have a nice swimming pool that ends right at the beach. So you can just relax in the pool while enjoying the beach view and sun. We didn't like the food in the restaurant much, so we preferred to eat outside. You have to travel for around 20-30 mins for the food but the public transport is easily accessible and cheap as well.

      Reviewed June 20, 2014
      1234
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      Bel Air Collection Resort and Spa Cancun
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      • Very good location
      • El Rey Ruins (Zona Arqueologica El Rey)