Review score5.8
Based on5reviews
Bel Air Collection Resort & Spa XpuHa Riviera Maya
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6.8 Good location
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6.8Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Air conditioning

  • Balcony/terrace

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Run of the House
  • 25 m²
  • 1 super king bed
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Bungalow with Terrace
  • 25 m²
  • 1 super king bed or 2 doubl...
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Balcony
  • Non-smoking room
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Deluxe
  • Non-smoking room
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Superior Bungalow
  • 25 m²
  • 1 super king bed
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Triple Deluxe With Terrace
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    Double with Balcony
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      More about Bel Air Collection Resort & Spa XpuHa Riviera Maya

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      Verified traveler reviews

      Agoda Reviews (5)
      Booking.com Reviews (98)

      5.5

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      Review score
      based on 5 reviews
      • Cleanliness 6.4
      • Location 6.8
      • Room comfort and quality 6.0
      • Service 5.6
      • Value for money 5.6
      Review score
      based on 4 reviews
      • Cleanliness 6.0
      • Location 6.5
      • Room comfort and quality 6.0
      • Service 5.0
      • Value for money 5.0
      Very good
      based on 1 reviews
      • Cleanliness 8.0
      • Location 8.0
      • Room comfort and quality 6.0
      • Service 8.0
      • Value for money 8.0
      Provided by verified guests of Agoda
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      • English
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      Room type
      • Deluxe
      • Balcony

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      6.7
      Kalpna from United Kingdom
      Couple
      Deluxe
      Stayed 5 nights in March 2015
      Place has great potential, but....”
      Rooms, the grounds and pool.
      We arrived to be told there was no reservation and they were full. miraculously we were then given a room after a phonecall. Our impression during the 5 days were that they do not really understand how to cater for international tourists as their guests seemed mainly Mexicans. We were neglected when they had weddings on I.e. the bar was used for wedding receptions as were serving staff. Vegetarians are not catered for as even the mash potato seemed to have meat! Desserts consisted of jelly or cake each day. Having said this generally the staff were friendly. They just need better management. We would constantly have to ask for cutlery. There is no entertainment in the evenings. The rooms were fantastic and the animals and kayaking/snorkelling were amazing. The nearby beach where we were shuttled to was fab too.
      Reviewed March 24, 2015
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      7.3
      James from United States
      Family with young children
      Deluxe
      Stayed 4 nights in February 2015
      Good if have kids or grandkids ”
      Water park and pool, the animals, and the
      The accommodations were clean and the service good. The reception was the only complaint in that it was hard to communicate in English. Sleeping in was out of the question because of the noise from the birds, monkeys and chimps and also it is impossible to get the room dark. It was interesting to observe the beautiful animals. Since we had grandchildren with us the activities were perfect to keep them occupied and entertained. All in all good experience.
      Reviewed February 16, 2015
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      6.7
      BRIAN from United States
      Couple
      Balcony
      Stayed 2 nights in April 2014
      Great and affordable, Beach club was lovely.”
      Private Cenote, Beach Club, Animals.
      Very relaxing, Stayed only three nights at this resort but I wish it was longer. Loved adventuring around finding animals,cenotes (BTW if you snorkel in the cenote they MAKE you wear a life jacket so diving is not an option. LAME!), shows etc. The beach club was great, beautiful water but I recommend wearing water shoes. Avoid the Asian cuisine restaurant..sushi was awful.
      Reviewed April 21, 2014
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      2.3
      Daniel from Sweden
      Couple
      Deluxe
      Stayed 6 nights in December 2012
      Don´t go there!”
      Some good reviews on the internet.. but turned out not to be true.
      We knew it would be more of "jungle style" than a fancy luxury resort.. So we didn´t expect luxury or top standard. However.. this was AWFUL!! We really tried to be positive.. but everything about this place was terrible! It was dirty and lots of trash lying around the walking paths all over the resort. The animals all had very tiny cages and dirty water or no water at all!! We did not once see anyone taking care of either the animals or the resorts surroundings! The staff was just driving around in the small golf carts all day long.. The restaurants were a joke!! We were told there was 3 restarants to chose from- but the first day we could only find 1 open and the next day only 2.. And the food was almost uneatable!! The staff in the restaurant were not very serviceminded.. to put it in a nice way.. and we were served on a table with both dirty napkins and dirty table cloths. There was absolutely NO BEACH at all!!! Only a small stripe with big rocks and stones- impossible to get into the water and certainly not possible to go for a swim! We discovered later that most of this whole resort had been completely destroyed a few years ago in a hurricane... Sad to see. But I don´t find it right to continue running this resort at all, without making better restoration first!! The ONLY positive thing I can say about this hotel is the big balcony. But.. absolutely NO VIEW!! Only big bushes and trees right outside. And also the cleaning lady/the house maid was doing a good job and made some cute animals of the towels every day. But for us- this vacation stay ended quickly!! We was meant to stay for 7 nights but we checked out after only 2 nights! We added more nights to the last hotel we were supposed to stay at instead. (we had 3 weeks of vacation and had chosen 3 different hotels to stay at.. ) This made us lose money- ended up paying for extra nights and did of course not recieve any money back from checking out earlier than expected. But for us there was no point staying.
      Reviewed January 08, 2013
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      6.0
      ALEJANRO from Mexico
      Couple
      Deluxe
      Stayed 2 nights in October 2015
      Ni frio ni calor.”
      Jacuzzi en la habitacion y el cenote
      Casi todo correcto, nada especialmente destacable. Aprovechando un mega descuento como el que habia cuando he estado... es razonable venir sin descuento y a precio normal no lo recomiendo.
      Reviewed October 06, 2015
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