Good 6.8
Based on 61 reviews

Recent customer comments

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based on 61 reviews
  • Cleanliness 6.3
  • Facilities 3.8
  • Location 7.7
  • Room Comfort/Standard 7.1
  • Service 7.0
  • Value for money 6.2
  • Food/Dining 6.8
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Daniel from Australia
Stayed 1 night in December 2013
Great potential but decaying
Serve cold Beer, comfortable room, nice views
I have stayed here many times, and like the service. The place is falling apart through lack of serious maintenance unfortunately. The owners or managers clearly couldn't care less. Such a shame as. It has the bones of a fine international standard hotel. No foreign currency exchange and internet is painfully slow. Gym is a ruin, swimming pool needs a serious water health check. Quite murky. Staff are great and food is good, a few more alcoholic beverages other than Bintang might be nice
Reviewed January 05, 2014

Martin from United States
Business travelers
Stayed 2 nights in December 2013
Comfortable and clean
Good language skills in staff, comfortable and clean
Satisfactory in general but very disappointed in the Wi-fi which is not free and frequently not working.
Reviewed December 18, 2013

Willem from Netherlands
Solo travelers
Stayed 4 nights in November 2013
Nice hotel
clean, friendly personnel. nice view
A very nice hotel but the swimming pool was packed with school children all days, and in contrast to the advertisement there is neither a wellness center nor a travel agent in the hotel. The free WIFI is only in the lobby and the restaurant
Reviewed November 30, 2013

Hans from Switzerland
Stayed 1 night in November 2013
no more
very noisy akk night long from a party and from a in-house disco
Reviewed November 20, 2013

Frederick from Australia
Business travelers
Stayed 3 nights in November 2013
Not bad
Best 3 thingsː nice room, huge pool, okay business facilities
It was a decent stay for what I wanted. A place to stay and work while I was in Ternate. It's pretty expensive for an Indonesian hotel, but this is out east where everything is more expensive than Java or Bali. The staff were nice enough, but the hotel lacks a bit of professionalism that you might find in other similarly equipped business / resort hotels. Breakfast was very good if you like Indonesian breakfasts (I do, especially the bubur). Biggest problem for me is that wireless not available in all the rooms. There is a LAN but you pay extra for that. Internet was very slow. Room was large and comfortable and the pool is huuuge...
Reviewed November 15, 2013

John from United Kingdom
Stayed 1 night in June 2013
Comfortable and convenient
Large rooms, good pool, good breakfast
The hotel is a little worn and needs some carpets replaced and fittings redone. Staff will attend to problems if you find any. Overall, it is a comfortable one, with adequate facilities and helpful staff, who will tell you about the best way to get around. The breakfast is a good spread and the rooms are large. One or two Mosquitos, but staff will spray the room for you. Good views of the volcano, or the sea, depending on which side you get. Either way a good view. Easy transport to the attractions to save walking, as it can be quite a long walk. A good hotel for relaxing, all things considered.
Reviewed September 08, 2013

John from United Kingdom
Stayed 1 night in June 2013
Comfortable and convenient
Large rooms, pool, breakfast
Hotel is of a good standard and good for relaxing, but some of the features are a little worn, such as carpets and lamps that don't work. Also a little problematic checking in with Agoda reservation at first.but despite this it is a comfortable hotel where you can relax from the heat. Rooms are of a good size, the pool is large, the restaurant has good food. Only the wifi is very slow. Easy transport options to attractions, such as taxi, ojek or even the public bus (bemo) which will easily get you to the sights, the latter two very cheaply, if you know how to bargain. A good hotel, all things considered.
Reviewed September 08, 2013

John from United Kingdom
Stayed 3 nights in June 2013
Comfortable and convenient
Room size, large pool, breakfast
This hotel I has large rooms, but it is a bit worn. Carpets need replaced in some places and some features are old. Our safe wouldn't open and we had to get it cut open! Wifi is not available in all rooms and even in the lobby it can be incredibly slow. But it does have features for a good stay, such as the large pool, good buffet breakfast and generally helpful staff. You can walk to the attractions, but it is easier to take a taxi, or an ojek, but bargain hard for good price. Overall, if you want to relax in Ternate, this is probably the best option.
Reviewed September 08, 2013

Charles from Indonesia
Business travelers
Stayed 1 night in July 2013
best business hotel in Ternate with class services
big hotel big room and great for business meetings
satisfied with the extra services from the reception, quick check in process. as we were landed very early in the morning and sleepy, the reception understand our condition and help us to check in early. very well done management.
Reviewed July 30, 2013

Patricia from Australia
Business travelers
Stayed 2 nights in June 2013
Bela International Hotel
nice staff, cool air, good food
Our main problem was getting the staff to recognize that we had paid for the room in advance. It took some time and then wonderful staff was able to track this down but this is the only hotel that seemed to have trouble finding this prepayment and at one time noted that they had not received it.
Reviewed June 28, 2013


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