Amazing! The real Copacabana experiencia”

The moment you walked in the lobby is already an experience, the concierge a tall brunette gentleman (which I’m so sorry I forgot his name) as he was beyond amazing, not only he help us Brooke the tours and arrange the car with Mercio (which was amazing too) but he also made us feel super welcome and like we were in the right place! The staff at the restaurants from the pool, dinner at Mee and breakfast by the pool too were super friendly and accommodating all of our request, we were not fluent in Portuguese but that did not stopped us from being pamper and welcome from each and every staff member we encounter! The spa facilities were amazing and relaxing, we were looking forward to this as our trip kind of left us tired at this point, unfortunately my friend enjoyed more of her massage then me, she got scalp massage and I did not, she got to choose which oils and essences and I was not, hence our experiences were not near the same but I was glad her first massage was amazing, even with the problem that got us mixed up with our the reservation and my choice of therapist was not as requested does not change the fact this hotel is a must and we will definitely be back soon for many more days to enjoy!!!!!

World class accommodation ”

World class accommodation and service! Will definitely be coming back to stay at this amazing hotel!

Copacabana Palace Hotel, Rio De Janeiro, Brazil”

Don’t think twice about going to Rio, we never felt threatened or in any danger, on the contrary the people were the sweetest, most helpful you could hope to encounter. By booking with Agoda we saved a fortune compared with the hotels own website or travel agent prices and breakfast was included. (With others it would have been £50 per day for the two of us.) Copacobana palace is one of ‘The Leading Hotels of the World’ and part of the Orient Express group and although we booked a ‘standard’ grade room and therefore expected a view of the bins they did give us some sort of ‘upgrade.’ The room was hardly plush and not ‘posh’ as we had wanted. The only outstanding feature of the room was the remote controlled T.V. rising out of a unit at the foot of the bed, a comical 80’s throwback. There was limited hanging space, with no door in the huge bathroom so the damp air from the shower or bath got to all your clothes. The bed was very comfortable. Breakfast was adequate, a big buffet but not worth £50. We tried both the restaurants, the Pergula and the Cipriani. In the Pregula there wasn’t a great choice, as vegetarians we ended up with omelette and chips, and it was vastly over priced. The Cipriani did live up to expectations, the setting was beautiful and the staff were lovely. One, risotto, dish was very good but the other was a lifeless pasta parcel stuffed with tasteless mashed potato and cheese, a let down. The waiters were attentive and unobtrusive. The birthday celebration: ‘Happy Birthday’ on the piano with the arrival of a small cake and candle was just the right side of 'cringey.' It might have the largest pool in Rio and be available to guests 24 hours but it was not an attractive place to sit. All the staff were friendly but managed not to hover obviously waiting for tips although at breakfast once guests left their tables there was a race amongst the waiters to get to the table first hunting for cash.

Amazing”

Amazing hotel with fantastic history. None of the top tier hotels I stayed at in Rio could be of comparison to this one.

Great,but could have been better”

I had written a longer review, but when I tried to mail it, got a message that time has expired, so this one will be shorter. I was given a better room than I have asked for, with a living room, but the air conditioning was not working properly so I could not sleep well.It is true that I was offered to change rooms , but it was too late and I was too tired to do that.The air conditioning was working at it´s coolest and could not be made to make the room a little warmer.Extra services as in the spa, are just as expensive as the room itself. It was worth because of the history of this hotel,which again is in good shape after years of decadence.

Doctor ”

Service exemplary. Junior was exceptionally helpful. Manager allowed a late check out. Showers in the spa made late departure possible and secluded enjoy our final stay. Fourth stay at a Belmond and we will be back

Not for my caste”

I took my girlfriend here as part of a surprise and elaborate way to propose. Unfortunately, she turned me down, but we stayed at the hotel regardless. I booked a car to pick us up at the airport and to take us to the hotel in style. The driver spoke great English, but kept pushing for us to try and upsell and get us to get him to drive us everywhere for our entire stay. This was quite frustrating considering how expensive the cab ride was anyway and despite me making it clear I didn't want to discuss the cost en route, the driver still pressured us to pay up front and was very open about talking about how much the journey was to cost. The hotel staff were helpful when we arrived, but although told a lot of information up front about what the hotel had to provide. We had an upgrade apparently, but the room looked as I was lead to expect from the website. Breakfast was very nice, though not to be blown away with compared to many other premium hotels. The staff were all multi lingual and helpful to bring you the food you wanted. The facilities we did see, including the pool, were great. The pool was overlooked one side by an old accommodation block which was surprising, but on the whole you couldn't complain. Not being used to quite this level of premium service, I did find the hotel quite intimidating and not a lot of the dos and dont's were made very clear by staff, though this may just be my own naivety.

Great hotel - not worth the price - ”

Copacabana Palace, have been there twice. Always the same feeling. Good due to its history and location but not worth the price at all. Service not aligned with a 5* hotel Rooms have been refurnished - but still disappointing Avenue view = wall view

excelente expirence”

This is a tradition excelente hotel the famous pool is nice the food is excelente and service prescise

old lady”

I had to wait to get my room later than the checking time. I asked for a double bed and I found a two bed room. I had to wait more than 30 minutes until someone came to join the two beds. Only the most expensive rooms have views of Copacabana, so don't expect any view from regular rooms or from the swimming pool.

Good location and excellent service”

All staff are very kind and good hospitality. But only one thing, when I ask about Brazilian dance show to the concierge lady it time was 5.40 pm . But she doesn't search then, just said "no any show tonight" But later hotel's taxy driver get tickets for us. That was a weak point.

amazing”

The hotel is amazing, luxurious, the staff is very professional.

Excelent hotel with very comfortable room.”

we really enjoy our stay. lovely service, great swimming pool.the beach service is nice too.

Perfect Service”

Extremely nice, wonderful directly at the Beach with an own beach part... loving it

Exceptional”

Excellent

amazing stay”

Traditionshotel in Bestlage”

freundlicher und professioneller Empfang, upgrading ohne Diskussion und Preisaufschlag

First Class Hotel”

Das Hotel verfügt augenscheinlich über eine große Tradition. Das ist es dann aber auch schon. Die Zimmer sind zu klein und überholungswürdig, besonders die Bäder, jedoch sehr sauber. Die Fernseher dürften ihren 15 Geburtstag erreicht haben. Die Teppiche sind eines 5 Sterne-Hauses unwürdig. Frühstück für brasilianische Verhältnisse sehr gut. Service ebenso.

Un hotel di fascino”

Ho soggiornato in questo hotel nel settembre 2009. Ho trovato una ottima accoglienza alla reception, il personale è stato sempre disponibile e con un ottimo inglese veramente a livello 5*. La stanza era ottima, pulita e molto curata. Buona anche la colazione. Utile è stato il servizio di auto private dall'hotel, più caro dei taxi, ma è un ottimo servizio. Consiglio questo hotel un pò a tutti, unico neo il prezzo.

Um clássico ”

Atendimento dos funcionários impecável , tudo limpíssimo , sempre mantendo a tradição do copa , ótimos restaurantes café da manhã excelente com todas as frutas brasileiras Em resumo vale a pena conhecer e se hospedar