In need of major refurbishment”

Leaky ceiling in the basement single room meant the room had a damp musty smell. The bathroom had a bath tub which had bits coming off the surface, and with sealant going mouldy. Plus they charge for leaving your luggage for a few hours after check out which I've never come across.

Everything was perfect ”

Impressed from the start. A kind Gentleman who worked there took our luggage up from the taxi to reception. Check in is easy (make sure you each have photo Id) Lift to all floors. Comfortable beds, Although room very hot, Window can open. A nice simple continental breakfast. If a taxi is needed the hotel staff at reception will book it for you. A 5 minute walk to the nearest tube station and to Kensington Gardens. Hyde Park less than 1 mile away. Perfect. Looking forward to staying here in the future

Small but comfortable rooms”

The location is fabulous. 2min walk to either Queensway or Bayswater Metro stations. Also only a few minutes walk into Kensington Gardens which joins onto Hyde Park. There is a strip of shops, restaurants and fast food cafes one block away. Very convenient. One word of warning - the showers in the single bed rooms are so tiny you can't turn around in them. I am small and when I turned around I pushed the tap either off or to hot. Very annoying and difficult, especially if you need to move your arms to wash your hair, My only criticism - if you are larger than average you will NOT FIT IN THE SHOWER!!! Otherwise very happy. Breakfast is light - croissants, toast, buns with jams, juice, tea and coffee. Also a small selection of yoghurt and cereals with milk. On a couple of occasions sliced tomatoes were provided for the toast which was nice. I will book this again if ever in London.

Location, location, location”

Located very near to Bayswater and Queensway stations. A lot of establishment nearby as well. Our room is a bit outdated, but I saw some rooms have been renovated already. Space of the room is relatively ok.

Excellent location but interior of rooms need some work”

The location is excellent as there are 2 stations connecting to the major train lines - Waterloo and Baywater stations are both within 3 minutes walk. Lots of food and convenience store closeby. The hotel looks good on the outside. Lobby looks ok as well. The room is very old and carpet looks really dirty. Suggest to bring your own slippers if possible. Can be a little noisy cause it is by the road. Bring ear plugs if you are sensitive to noise.

Value for Money”

Small rooms but expected of London, for the price you are paying. I am quite fussy about cleanliness, and this met my expectation for a clean room suitable for a few nights of sleep. Location is fantastic, and that gets all the plus points.

Perfect Location”

Hot water was too hot and couldn't get cold water at all. Air con was powerful though kept making weird noises every 10 minutes. However, staff was friendly and location was perfect for us for one night.

Fantastic location; new clean room and toilet; friendly staff”

We are happy with our stay at the hotel ! We were greeted by their friendly potter at the entrance who helped us with our heavy suitcases up the entrance steps. Thankfully there was a tiny lift that takes us to our room on the 3rd floor. The room and toilet were clean with a new coat of white paint and tidied everyday even on a Sunday. Though the room (with a window) was not air conditioned, we requested for a fan which was enough to keep it fairly cooling despite it being Summer as we returned only at night. Needless to say the location was fantastic with a lively neighborhood (no worries even if one returns around midnight) comprising Chinese, Indian, Italian etc restaurants, Tesco, Sainsbury and a chinese supermarket to name a few and two tube stations within a few minutes walk. The Bayswater station has steps to climb and the Queensway station has a lift to the ground level for those of us with heavy suitcases.

Good”

Very basic hotel. Reasonably priced. Wouldn’t recommend including breakfast as it only consist of cereals, bread, tea, juice and coffee. But they have a restaurant in the ground floor. Better to order from their menu. Staff could be genuinely more friendly or is it really just business. Just saying. I’ve stayed in far better 3 star hotels. Customer service really counts for me.

Never again in this hotel”

The room was two meters below ground.The windows were facing a wall.To get to the room you go through the Labyrinth up and down the stairs.there was no refrigerator in the room.The continental breakfast was extremely poor.It could be said that there was no breakfast.The luggage room I had to pay one pound for each bag???.in a four-star hotel this is unacceptable

Dirty and black mold”

Black mould in the bathroom Temperature control of shower not possible Heating in bathroom not adjustable Only cold water in the morning We were allowed to take a shower in another room, but also only cold water On request room change not possible

Am ok place to stay. Fantastic area”

Stayed there for 4 nights in June 19. We were in one of the “dreaded” basement room you read about here. Yet It was spotless clean and absolutely ok. The hotel is in a good area and extremely close to subway lines that connect you to all major tourist sights. Only the breakfast is not worth the money. Only some sweet buns and jam and some sugary cereals. No cheese or anything for people who don’t want to eat something sugary in the morning.

Acceptable”

The hotel check out at 11am and luggage will check u per luggage 1 pound and 8 pound per night . Stay last 2 night without room cleaning and change of bath towels. Hotel rate Should at 40-50 pound per night . Location is convenient

Comfortable stay”

Generally, a pleasant stay with good location. This is the second time we stayed at this hotel. However, room provided to us was way smaller this time round despite the same type of room booked in comparison to the previous booking.

Good choice for money”

This hotel has a good location in a hotel part of London, 2 min from Bayswater underground station, staff is friendly. The room was quite small, which is often the case in the UK, but clean. To sum it up: was a pleasant experience!

Excellent”

Pros: Location. Location. Location. A minute walk from Bayswater underground. Queensway station is 5mins walk.. and a few stops to oxford circus. Need Halal food? Plenty! Cons: Booked triple bedded room with no views. There's a window but all you see is an aircon compressor and pipings.

It has excellent location, very near the underground which made it so convenient to go around”

The place needs refurbishment. It was comfortable but you can really see the need for repairs to make it better.

Location is good, staff is rude”

No air conditioner, some staff is rude, wall is thin, hear sounds from next room all over the night

The worst hotel in my life”

It was overbooked because of their mistake. But I haven't heard from hotel, It was not until I arrived at the hotel that I found out... Unfortunately, They have booked another lodging for me, before even i got there It was more than 10 minutes' drive from this hotel .... I was really annoyed that all the trips had been disrupted.

Old and a bit grubby”

Hotel is in need of a revamp. The bathroom was tiny and particularly old and a bit grubby. Air conditioning unit didnt work and the corridors were very narrow and cramped. We had breakfast included in the cost but didnt eat at the hotel because based on the cleanliness of the room we weren't confident we wouldn't fall I'll. Staff were however very pleasant and helpful.