Very courteous service ”

Professional staff, good location and comfy room

Value for Money”

Small rooms but expected of London, for the price you are paying. I am quite fussy about cleanliness, and this met my expectation for a clean room suitable for a few nights of sleep. Location is fantastic, and that gets all the plus points.

good”

good

Near Bayswater and Queensway tube station ”

Good for value with many cafes and restaurants nearby. Accessible by tube and bus. Good base when you're in London. Plenty of halal restaurants nearby.

Good location but hotel need improvement”

Hotel is easy to locate from tube station. Hotel is old, floor is making sound. We have to access the lift from stairs. Lift is very small. Shower in bathroom is weak. Room service is every second night. Noises from the street at night. Very few sockets available, have to share with hair dryer and kettles. No shaver socket in bathroom. Not recommend to buy hotel breakfast with 5£. Luggage storage has cost after checkout.

Overall is good”

Staff is friendly, the hotel doorway, lift, staircase, carpets is a bit old. Room is clean. 2 underground station is within walking distance. Supermarkets are nearby, Restaurants/Cafe(Western/Asian) are also within walking distances.

Acceptable”

The hotel check out at 11am and luggage will check u per luggage 1 pound and 8 pound per night . Stay last 2 night without room cleaning and change of bath towels. Hotel rate Should at 40-50 pound per night . Location is convenient

Perfect location”

value for money, clean and great location.

Good price for a decent short stay”

The staff was very efficient and friendly, and the room was good; it was a little small but I'm happy with it being clean and comfortable. It was very close to Bayswater tube station too - only a two minutes walk. Overall it's a good place to stay for a short trip to London!

Comfortable stay”

Generally, a pleasant stay with good location. This is the second time we stayed at this hotel. However, room provided to us was way smaller this time round despite the same type of room booked in comparison to the previous booking.

Good choice for money”

This hotel has a good location in a hotel part of London, 2 min from Bayswater underground station, staff is friendly. The room was quite small, which is often the case in the UK, but clean. To sum it up: was a pleasant experience!

Excellent”

Pros: Location. Location. Location. A minute walk from Bayswater underground. Queensway station is 5mins walk.. and a few stops to oxford circus. Need Halal food? Plenty! Cons: Booked triple bedded room with no views. There's a window but all you see is an aircon compressor and pipings.

Regrade your hotel star”

This is worst than motel condition .. despite of many review of size of room , we are anticipating clean, good shower facility and proper continental breakfast .. but none was to 3 star standard .. this could be worst Berjaya hotel

Above average”

disappointed with following: a) no house keeping service to clean room on sunday b) room in need for redecoration with flawing paintwork c) noisy basement room as could hear footsteps of people walking around. Supposedly our room in basement must be directly below the reception / public communal area on ground floor d) could do with more cheerful check-in staff at reception e) 2nd card key did not work at all on issue

Acceptable”

We got room 31 which was the last room in a corner. The heater wasn't working and when they got it working the temperature couldn't be controlled. The room was terrible small, the walls had water marks on them where water had sipped thru and they used the chairs in the room to cover it up. They charged us 1 pound for each bag we kept at the hotel on the day we checked out and no receipts were issued for it. Why was there a need to charge us when we had stayed in the hotel for 2 nights. The checkout time was moved from 12 noon to 11am arbitrarily. Most dissatisfied with the entire experience.

I will come back if the rate is OK. ”

Location is great.

Excellent location ”

-nil-

Very noisy, window won’t shut cold draft coming through, box sized room, no much for breakfast.”

I paid for classic room and asked for double bed, in a quiet place away from the street noise. When I got into my room was full of surprises, box sized room, window won’t close and the cold draft kept coming through all night. No bed head rest, no cupboard to hang your clothes, shower was to small you could hardly spread your arms to dry yourself. Up paid for continental breakfast was disappointing very basic and cheap ingredients, no yogurt, chopped fruit was bit manky, muesli tasted like cardboard. When I asked to change my room and the receptionist told me they don’t have any room left and will ask someone to help me in the morning whereas I was only staying for one night. People would think I’m snob but believe me I’m not only know one thing that you should get what you’ve paid for single theory to understand for everyone not a rocket science. I will never go back this place again.

地理位置優越，人員設備一般般”

Great location with 2 subway stations and lots of supermarkets and restaurants. Just don’t get a basement room. You can hear sounds above you. The shower temperature is out of control. The staff already knows that. Please fix it cuz it’s really dangerous.

It is still a plus for me although there were more minuses”

Pros:- Refurbished single room was assigned to me; bathroom was tiny but better than the old non-refurbished classic double bed bathrooms as there was a shower instead of tub; location was the main consideration near to tube stations (Zone 1), bus stops, plenty of eateries esp halal ones, Hyde Park, Bayswater road; restaurant's croissant was to my liking. Cons:- Service staff (reception) not as friendly as before except for the concierge guy. Did not feel welcome. They did not bother to acknowledge repeat guests (my 6th stay and they claimed not in their record); bathroom would be too tiny for those with big physique (tight squeeze to even sit on the toilet with sitting space only 2 feet wide); thin walls - not for light sleepers; no aircon - would be really hot during summer or anything above 20°C coz even at 8°C at night, it was quite stuffy and the heater was not even turned on (if it could be operated at all).