Berjaya Times Square Hotel, Kuala Lumpur

Berjaya Times Square Hotel, Kuala Lumpur

No.1 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Studio - Guestroom Berjaya Times Square Hotel, Kuala Lumpur
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    Lobby Berjaya Times Square Hotel, Kuala Lumpur
    Swimming pool [outdoor] Berjaya Times Square Hotel, Kuala Lumpur
    Swimming pool [outdoor] Berjaya Times Square Hotel, Kuala Lumpur
    2 Bedroom Deluxe - Guestroom Berjaya Times Square Hotel, Kuala Lumpur
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    Exterior view Berjaya Times Square Hotel, Kuala Lumpur

    Guest reviews

    7.9
    Very good
    /10
    (8143 reviews)See what guests said
    9.6
    Exceptional

    "The hotel is very nice and the staff is great!!"

    laura

    -

    September 28, 2018

    7.9
    Very good room comfort and quality
    Recommended by 81% of guests

    Property highlights

    • 50 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    This property is in high demand!Booked 14 times since yesterday | 17 travelers are looking at this property right now
    Excellent
    Location
    8.9
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Imbi Monorail Station50 m
  • Borders Shop70 m
  • JoJoBa Spa80 m
  • Berjaya Times Square80 m
  • Cosmo’s World Theme Park Theatre90 m
  • Neway90 m
  • Ampang Bowl100 m
  • Sixty Nine Bistro110 m
  • Golden Screen Cinemas in Golden Triangle110 m
  • Wings110 m
  • Value for money7.7
    Location rating8.9
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.4 km
    Select your room
    7.9
    Very good
    Room comfort & quality
    Luxury Penthouse
    Luxury Penthouse
    ...
    • City view
    • Balcony/terrace
    • 1 double bed & 1 double bed...
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    Club Premier Suite
    Club Premier Suite
    ...
    • Room size: 99 m²/1066 ft²
    • City view
    • 2 single beds and 1 double ...
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    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 99 m²/1066 ft²
    • City view
    • 2 single beds and 1 double ...
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    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 99 m²/1066 ft²
    • City view
    • 2 single beds and 1 double ...
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    Club Premier
    Club Premier
    ...
    • Room size: 57 m²/614 ft²
    • City view
    • 2 single beds or 1 double b...
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    Superior
    Superior
    ...
    • Room size: 57 m²/614 ft²
    • City view
    • 1 double bed or 2 single be...
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    Premier
    Premier
    ...
    • Room size: 57 m²/614 ft²
    • City view
    • 1 double bed or 2 single be...
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    Studio
    Studio
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe Two-Bedroom - Free Upgrade
    Deluxe Two-Bedroom - Free Upgrade
    ...
    • Room size: 99 m²/1066 ft²
    • Shower and bathtub
    • 2 single beds and 1 super k...
    Enter dates to see prices
    Double Guest Room
    Double Guest Room
    ...
    • Room size: 51 m²/549 ft²
    Enter dates to see prices

    What people love about the property

    • 9.6
      Exceptional

      "My stay was great."

      ROSNANI

      |

      January 1, 2019

    • 8.8
      Excellent

      "Awesome room- great value for money"

      Puspa

      |

      January 3, 2019

    • 6.0
      Review score

      "The concierge staff are very helpful, knowledgeable and welcoming."

      Tay

      |

      January 3, 2019

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    More about Berjaya Times Square Hotel, Kuala Lumpur

    More about Berjaya Times Square Hotel, Kuala Lumpur

    10.0
    Exceptional

    "Hotel is very nice and superb good location with great shopp..."

    Xiao H.

    |

    December 30, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "A place convenient and value for money."

    Monika

    |

    January 7, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
    50 m American, Italian, Pizza
    Big Apple Restaurant
    80 m American, Asian, International
    Krispy Kreme Doughnuts
    120 m American, Cafe
    Asian cuisine
    Asian cuisine
    MJ De Kenanga Cafe
    10 m Asian, Chinese, Malaysian
    Bar B Q Plaza
    10 m Asian, Thai
    Rasa Utara
    10 m Asian, Halal, Indonesian
    Chinese cuisine
    Chinese cuisine
    Dynasty Dragon Seafood Restaurant
    10 m Chinese, Seafood
    Restoran Venny
    230 m Chinese
    Hong la Qiao
    240 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Real reviews from real guests

    Agoda Reviews (8143)Booking.com Reviews (2950)
    7.9
    /
    10
    Cleanliness7.6
    Facilities7.6
    Location8.9
    Room comfort and quality7.9
    Service7.8
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (8143)
    All room types

    Show reviews that mention 

    Showing 6340 verified guest comments
    12345
    9.2
    Exceptional
    Rafael from Philippines
    Couple
    Studio
    Stayed 2 nights in February 2019
    Nice place”
    The place is nearby to some tourist interest spots and adjacent if not part of a big mall with great shops. Long, well organized and elegant breakfast buffet food line, but in behalf of having a five star rating, it is mostly indian malaysian and i expected more of its being more continental food stuff....
    Reviewed February 22, 2019
    Dear Rafael We are very much encouraged by your kind comments and motivates us to do better to serve our guest. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded February 26, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    5.6
    VU from Vietnam
    Group
    Studio
    Stayed 1 night in February 2019
    Small, inconvenience room and sometimes dirty”
    I went with a group including my family and a kid. We booked 3 rooms for 1 night and unfortunately the hotel was full and when I asked to moved to tower B which is right above the reception, they charged me 30 RM per room to upgrade to premium because apparently they didn't have enough standard room for my family to move in. That was ok and I understood it but not so happy to pay them 30 RM. The following day when I got back from Genting and booked another 3 standard rooms for another night, the room was too small and inconvenience, and some of my rooms are not even clean. Sometimes they forgot to change the bed sheet because I could still smell it, and sometimes they forgot toiletries or towel. This is not worth my trip, I even recommended the 3 star hotel in Genting called First Hotel than this.
    Reviewed March 02, 2019
    Dear Vu We are deeply disturbed by your experiences and thank you sincerely for taking the time to revert what are failings on our part. Most certainly we will endeavor to correct all the issues noted. Best wishes Anthony O’Neill General Manager
    Responded March 05, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    8.4
    Excellent
    Mr from Singapore
    Family with young children
    Studio
    Stayed 1 night in February 2019
    Afforfable 5 star hotel at perfect loaction”
    Pros: Excellent view from room Good price Perfect location if you are travelling by Bus from/to Singapore Good & Big mall below the hotel, great shoppings and eateries Cons: Hotel geting older Aircon old type, adjusting temperature doesnt work well in our room
    Reviewed February 12, 2019
    9.6
    Exceptional
    hazman from Singapore
    Couple
    Studio
    Stayed 1 night in February 2019
    Im very happy with the place. The hotel staff are go extra mile services (GEMS). The only hiccup is that your hsekeeping/ maintenance dept could forget to put the tv remote control inside the room! Other than tat.... Thumbs up for the hospitality!
    Reviewed February 12, 2019
    8.4
    Excellent
    Edwin from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in February 2019
    Good but need improvement”
    Room was good but i had problem with my toilet flush and had to call twice to rectify it, heater was another issue in the room. The guy at the concierge was very helpful, didn't get his name (a manager i guess, fair and tall). The good part was, celebrated my daughter's birthday and they gave me a complimentary cake.
    Reviewed February 08, 2019
    Dear Edwin Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
    Responded February 11, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    8.4
    Excellent
    CHARISSE from Singapore
    Couple
    Studio
    Stayed 2 nights in February 2019
    overall stay is good”
    Our room was big and nice. Its very spacious and relaxing.. The staffs were very friendly..Only 1 bad comment was the shower room walls were full of molds and dirt..so scary your body would touch the wall. I hope they would hire a good cleaner that will brush and clean the shower thoroughly and not just wipe it dry.
    Reviewed February 06, 2019
    Dear Charisse We are very much encouraged by your kind comments. I very much appreciate the time taken to update us re your concerns. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problem noted. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded February 07, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    8.8
    Excellent
    Sid from United Arab Emirates
    Family with young children
    Club Premier
    Stayed 4 nights in December 2018
    Excellent”
    we had a very good stay at this hotel, very clean and fairely modern club room, big and specious, although our room at 18th floor is considered one of the lower floors in this hotel and I thought we could have been given better higher floor rooms for the 4 nights that we were there. the staffs were great except for few who seem to be trained to save than to serve. the club lounge was great though during busy times they were struggling a lot, we almost missed an appointment white waiting for food and had to leave without having one. they seem to take care of peope they knew or those that make noise to get them known. some more training of service staff would be good to make this hotel good to great.
    Reviewed January 01, 2019
    Dear Sid We are very much encouraged by your kind comments and motivates us to do better to serve our guest. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded January 02, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    Robinson from Malaysia
    Family with young children
    Studio
    Stayed 2 nights in December 2018
    easy!”
    Pros: Close to Monorial, town. Shipping just beside the hotel friendly staff clean Cons: long queue to check-in and cop for parking ticket still need to pay RM10 per day for car park if you drive out from hotel
    Reviewed December 26, 2018
    Dear Robinson We are very much encouraged by your kind comments and motivates us to do better to serve our guest. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded December 27, 2018
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    roy from Singapore
    Family with young children
    Superior
    Stayed 3 nights in December 2018
    Exceptional”
    2ND TIME STAY IN THIS HOTEL... VERY CONVENIENT.. SHOPPING CENTRE ALL NEARBY.. ROOM WAS CLEAN.. ROOM SERVICE WAS GOOD AND EFFICIENT.. BREAKFAST SPREAD WAS GOOD... HIGHLY RECOMMENDED WITH YOUNG KIDS.. LARGE ROOMS..
    Reviewed December 26, 2018
    Dear Roy Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
    Responded December 26, 2018
    Berjaya Times Square Hotel, Kuala Lumpur
    8.4
    Excellent
    Mohd from Malaysia
    Family with young children
    Superior
    Stayed 1 night in December 2018
    Front Counter Services”
    Everything was satisfactory except the front counter service. During check in, I arrived earlier (1.30pm) and had registered for room. The front service counter ask me to come back again at 3pm to check whether my room is ready or not. My complaint is: 1. The hotel should call me instead of customer had to ask if the room was ready. 2. When I went back at the front service counter, I was ask to ques again which took me more than 30 minute just to check whether my room was ready. Why can't the front counter had somebody to attend customer who had their room ready. 3. Seat for customer was very limited and many customers had to stand while waiting for their turn to obtain room. Please improve on these as it can spoiled our stay mood. It is very poor customer service.
    Reviewed December 26, 2018
    Dear Mohd Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short; particularly on our service and hospitality towards our esteemed guest like yourself. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
    Responded December 28, 2018
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    Maznee from Singapore
    Group
    Premier
    Stayed 2 nights in December 2018
    This hotel always be our 1st choice when we holiday in Kuala Lumpur. ”
    From the rooms to the staffs. Everything was great. They are on time when we need things to be sent to the room. Front office lady, Ms Nona Ria. She's was so helpful when we check in and she make sure and we were well inform of our rooms conditions n etc. I love the lift was so on the time, when we need it. As i expected that, lifts will be slow as there's so many rooms in the hotel. But not, we don't have to wait for so long. The level we stay was clean , bright and relaxing. We're not worried even we when back late night. As there's security at the lobby all time. For the lady anwering our call for our needs. (Patricia) She was helpful and make sure that we got our requests. For sure we will be back again.
    Reviewed December 13, 2018
    Dear Maznee We are very much encouraged by your kind comments. Your kind comments re the services rendered and in particular, the reference to Ms Patricia is very much appreciated. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes
    Responded December 13, 2018
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    Nurul from Malaysia
    Family with young children
    Studio
    Stayed 2 nights in December 2018
    Perfect holiday for family”
    Worth for money.. All the staff very helpful, I request to change my comforter, they do it and clean my room very fast, everything is awesome.. My kids enjoyed with the pool, near to the klcc, soho and shopping centre.. Breakfast so delicious.. Will come again next holiday.. Prefect
    Reviewed December 12, 2018
    Dear Nurul Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope w e can ‘welcome you back’ when next in Kuala Lumpur. Best wishes.
    Responded December 13, 2018
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    mohamed from Bahrain
    Family with young children
    Superior
    Stayed 5 nights in February 2019
    Big hotel attached to a mall ”
    The hotel is very big. The room was cleaned and they offered us free ticket to playing zone in the mall in addition to free extra bed . The breakfast is various and plenty of fòod. Alot of taxi available next to the hotel but i prefer to use grab application to get taxi. The swimming pool spacious with small pool for children, there is a spa and sona bath. There is 6 elevators in the hotel. And addition 4 to go to the mall directly from level 14 where is the breakfast hall.
    Reviewed February 17, 2019
    Dear Mohamed We are very much encouraged by your kind comments and motivates us to do better to serve our guest. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded February 19, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    7.2
    Very good
    VU from Vietnam
    Family with young children
    Studio
    Stayed 1 night in February 2019
    Smelly bathroom”
    I was here with my family and my kids. The first day I checked in I specifically asked for the smoking room when I booked it online. They arranged my room in the different building of my family. I asked them to move the rest of my family in the same building and they charged me 30 rm upgrading it to premium because the hotel was full. That was fine to me but the second day I checked in they gave me the unclean room with smelly bathroom. I hope you figure it out because it wasn’t a nice stay
    Reviewed February 13, 2019
    Dear Guest I very much appreciate the time taken to update us re your concerns. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. Can but hope you’d consider returning one day and give us the chance to improve on our performance. Best wishes Anthony O’Neill General Manager
    Responded February 13, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    9.2
    Exceptional
    PRIYAL from Sri Lanka
    Family with teens
    Studio
    Stayed 3 nights in February 2019
    Berjaya Time Square Hotel great experience”
    Myself & my daughter had a wonderful experience with Berjaya Time Square hotel. Staff was very courteous, friendly & helpful. Room is very spacious & comfortable. Great view too. Overall it is a great experience. I will certainly book BTS Hotel when I visit KL next time too.
    Reviewed February 12, 2019
    Dear Priyal We are very much encouraged by your kind comments. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded February 13, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    CLEMENT from Singapore
    Couple
    Studio
    Stayed 6 nights in February 2019
    Pleasant & Nice Stay During CNY Holidays”
    Staff very courteous and helpful and made guests very welcome to stay. Breakdown of light fittings and hot water heater attended swiftly. Make up room nicely done. A very pleasant surprise and nice gesture, the hotel welcome us with a birthday cake as it was my birthday on check-in date. Well done. BTSH.
    Reviewed February 10, 2019
    Dear Clement We are very much encouraged by your kind comments and motivates us to do better to serve our guest. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
    Responded February 11, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    10.0
    Exceptional
    Yoke from Malaysia
    Solo traveler
    Studio
    Stayed 1 night in February 2019
    Value hotel”
    Have a pleasure stay as I reach Kuala Lumpur about 5am, suppose I would need to check out at 12pm however the service crew extend my check out till 3pm for me to take more rest. Feel warm and definitely will back to stay, as quite convenient to the town area.
    Reviewed February 08, 2019
    Dear Yoke Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
    Responded February 11, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    6.8
    Good
    Alan
    Business traveler
    Club Premier
    Stayed 3 nights in January 2019
    Dated property, but reasonably priced”
    Reasonably priced, good sized room, convenient location. But the building itself very dated, and they are definitely scrimping on costs. Rougher towels than I've seen in most budget hotels, small TV, etc. But can't complain too much for the price
    Reviewed February 06, 2019
    Dear Alan Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
    Responded February 07, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    8.4
    Excellent
    Ezah from Singapore
    Family with young children
    Premier
    Stayed 1 night in February 2019
    Clean room”
    Big spacious room clean
    Reviewed February 25, 2019
    Dear Ezah Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
    Responded March 01, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
    8.0
    Excellent
    Torairajoo
    Couple
    Superior
    Stayed 2 nights in March 2019
    Good. Strategic location. Comfort and peace ”
    Just want to request the hotel management to provide free parkings for hotel guests. It feels unnecessary to pay RM10 for the parking each n everytime go out and come back to hotel. Tq.
    Reviewed March 04, 2019
    Dear Torairajoo I very much appreciate the time taken to update us re your concerns. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problem noted. Can but hope you’d consider returning one day and give us the chance to improve on our performance. Best wishes Anthony O’Neill General Manager
    Responded March 05, 2019
    Berjaya Times Square Hotel, Kuala Lumpur
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    Berjaya Times Square Hotel, Kuala Lumpur
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    • Excellent location
    • Pavilion Kuala Lumpur
    • Imbi Monorail Station is within 0.05 km