Berjaya Times Square Hotel, Kuala Lumpur
Berjaya Times Square Hotel, Kuala Lumpur
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10.0
Exceptional

"It is spacious and clean"

Elly M.

|

April 25, 2018

Studio - Guestroom Berjaya Times Square Hotel, Kuala Lumpur
Studio - Guestroom
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Lobby Berjaya Times Square Hotel, Kuala Lumpur
Lobby
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Swimming pool [outdoor] Berjaya Times Square Hotel, Kuala Lumpur
Swimming pool [outdoor]
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Swimming pool [outdoor] Berjaya Times Square Hotel, Kuala Lumpur
Swimming pool [outdoor]
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See map Berjaya Times Square Hotel, Kuala Lumpur
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Excellent
Location
8.9
See all 6 photos Berjaya Times Square Hotel, Kuala Lumpur
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What guests are saying:
Room was nice n clean.
Faisal from Singapore
Family with young children
Good and comfortable
LIM from Singapore
Business traveler
Good location, friendly staff. Left my passport and money in the room after checking out. The hotel staff were very nice to keep it for me till I come back for it after I realised that I can't check in for my flight without the passport.
Norman from Singapore
Group
excellent
Yuslizaliana from Malaysia
Family with young children
Spectacular staff and customer service - loved our stay!
Munimah from Bangladesh
Couple
Must Stay
Ahmad from Malaysia
Family with teens
This hotel is excellent with the friendliest happy staff . Booked for the club lounge and the canapes were the best and so well presented . Thankyou to Berjaya and staff we will be back .
Isabella from Australia
Couple
Value for money
Juraini from Malaysia
Family with teens

Berjaya Times Square Hotel, Kuala Lumpur

Excellent location
- Inside city center
- What's nearby?
Very good
From 7970 reviewsSee what guests said
7.9
/
10
Very good room comfort and quality
7.9
Recommended by 81% of guests
Value for money7.7
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km
  • 50 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 16 times since yesterday | 35 travelers are looking at this property right now
Luxury Penthouse
Luxury Penthouse
...
  • City view
  • Balcony/terrace
  • 1 double bed & 1 double bed...
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Club Premier Suite
Club Premier Suite
...
  • Room size: 99 m²/1066 ft²
  • City view
  • 2 single beds and 1 double ...
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 99 m²/1066 ft²
  • City view
  • 2 single beds and 1 double ...
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2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 99 m²/1066 ft²
  • City view
  • 2 single beds and 1 double ...
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Club Premier
Club Premier
...
  • Room size: 57 m²/614 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 double bed or 2 single be...
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Premier
Premier
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 double bed or 2 single be...
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Studio
Studio
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 double bed or 2 single be...
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Double Guest Room
Double Guest Room
...
  • Room size: 51 m²/549 ft²
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Suite Guest Room
Suite Guest Room
...
  • Room size: 51 m²/549 ft²
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What people love about the property

  • 9.6
    Exceptional

    "Staff was very polite. Great deal"

    Lindy

    |

    October 4, 2017

  • 10.0
    Exceptional

    "Spacious and clean room in high level."

    Lim

    |

    June 3, 2017

  • 10.0
    Exceptional

    "The staff were attentive and friendly."

    Abdul F.

    |

    April 19, 2018

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More about Berjaya Times Square Hotel, Kuala Lumpur

More about Berjaya Times Square Hotel, Kuala Lumpur

10.0
Exceptional

"Good location, friendly staff."

Norman

|

April 6, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
50 m American, Italian, Pizza
Big Apple Restaurant
80 m American, Asian, International
Krispy Kreme Doughnuts
120 m American, Cafe
Asian cuisine
Asian cuisine
MJ De Kenanga Cafe
10 m Asian, Chinese, Malaysian
Bar B Q Plaza
10 m Asian, Thai
Rasa Utara
10 m Asian, Halal, Indonesian
Chinese cuisine
Chinese cuisine
Dynasty Dragon Seafood Restaurant
10 m Chinese, Seafood
Restoran Venny
230 m Chinese
Hong la Qiao
240 m Chinese

What they offer

10.0
Exceptional

"Room clean & convenient"

LIM

|

July 25, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
The property provides special offers (e.g. F&B credits, discounts for room upgrade, ticket passes). Please contact the property for more details.

Real reviews from real guests

Agoda Reviews (7970)Booking.com Reviews (3022)
7.9
/
10
Cleanliness7.6
Facilities7.6
Location8.9
Room comfort and quality7.9
Service7.8
Value for money7.7
Provided by verified guests of Agoda
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All guests (7970)
All room types

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Showing 6278 verified guest comments
12345
8.8
Excellent
Sid from United Arab Emirates
Family with young children
Club Premier
Stayed 4 nights in December 2018
Excellent”
we had a very good stay at this hotel, very clean and fairely modern club room, big and specious, although our room at 18th floor is considered one of the lower floors in this hotel and I thought we could have been given better higher floor rooms for the 4 nights that we were there. the staffs were great except for few who seem to be trained to save than to serve. the club lounge was great though during busy times they were struggling a lot, we almost missed an appointment white waiting for food and had to leave without having one. they seem to take care of peope they knew or those that make noise to get them known. some more training of service staff would be good to make this hotel good to great.
Reviewed January 01, 2019
Dear Sid We are very much encouraged by your kind comments and motivates us to do better to serve our guest. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
Responded January 02, 2019
Berjaya Times Square Hotel, Kuala Lumpur
10.0
Exceptional
Robinson from Malaysia
Family with young children
Studio
Stayed 2 nights in December 2018
easy!”
Pros: Close to Monorial, town. Shipping just beside the hotel friendly staff clean Cons: long queue to check-in and cop for parking ticket still need to pay RM10 per day for car park if you drive out from hotel
Reviewed December 26, 2018
Dear Robinson We are very much encouraged by your kind comments and motivates us to do better to serve our guest. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
Responded December 27, 2018
Berjaya Times Square Hotel, Kuala Lumpur
10.0
Exceptional
roy from Singapore
Family with young children
Superior
Stayed 3 nights in December 2018
Exceptional”
2ND TIME STAY IN THIS HOTEL... VERY CONVENIENT.. SHOPPING CENTRE ALL NEARBY.. ROOM WAS CLEAN.. ROOM SERVICE WAS GOOD AND EFFICIENT.. BREAKFAST SPREAD WAS GOOD... HIGHLY RECOMMENDED WITH YOUNG KIDS.. LARGE ROOMS..
Reviewed December 26, 2018
Dear Roy Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
Responded December 26, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.4
Excellent
Mohd from Malaysia
Family with young children
Superior
Stayed 1 night in December 2018
Front Counter Services”
Everything was satisfactory except the front counter service. During check in, I arrived earlier (1.30pm) and had registered for room. The front service counter ask me to come back again at 3pm to check whether my room is ready or not. My complaint is: 1. The hotel should call me instead of customer had to ask if the room was ready. 2. When I went back at the front service counter, I was ask to ques again which took me more than 30 minute just to check whether my room was ready. Why can't the front counter had somebody to attend customer who had their room ready. 3. Seat for customer was very limited and many customers had to stand while waiting for their turn to obtain room. Please improve on these as it can spoiled our stay mood. It is very poor customer service.
Reviewed December 26, 2018
Dear Mohd Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short; particularly on our service and hospitality towards our esteemed guest like yourself. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded December 28, 2018
Berjaya Times Square Hotel, Kuala Lumpur
10.0
Exceptional
Nurul from Malaysia
Family with young children
Studio
Stayed 2 nights in December 2018
Perfect holiday for family”
Worth for money.. All the staff very helpful, I request to change my comforter, they do it and clean my room very fast, everything is awesome.. My kids enjoyed with the pool, near to the klcc, soho and shopping centre.. Breakfast so delicious.. Will come again next holiday.. Prefect
Reviewed December 12, 2018
Dear Nurul Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope w e can ‘welcome you back’ when next in Kuala Lumpur. Best wishes.
Responded December 13, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.0
Excellent
Rochelle from Australia
Family with young children
Superior
Stayed 3 nights in November 2018
Very good”
It was in a great location. Our daughter loved the theme park downstairs. Opposite the monorail so easy to get around. Staff were very friendly. But the air conditioning was unbearable. It was so cold in the room and we were unable to control it. There was a control for it in the room but it didn't change it at all. I would wake up with a stiff neck each morning from hunching trying to keep warm even while in bed. After 3 nights we all left sick and we are sure it is because of the air con.
Reviewed November 30, 2018
Dear Rochelle We are very much encouraged by your kind comments. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. We hope that you will once again choose to visit us the next time you’re in KL.
Responded December 03, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.4
Excellent
Megat from Malaysia
Family with young children
Superior
Stayed 2 nights in November 2018
Excellent”
earlier when i stay at this hotel i can stay at the room same tower at check in counter,but now since last year everytime i stay here i have to stay at another tower when you have to stop at level 15,change tower and take another lift,but never mind,still my favorite hotel
Reviewed November 15, 2018
We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded November 15, 2018
Berjaya Times Square Hotel, Kuala Lumpur
9.2
Exceptional
Tien from Singapore
Couple
Club Premier
Stayed 3 nights in August 2018
A lovely anniversary stay”
The club Lounge service was amazing, the cocktail was simple but the spread was awesome. The special touches by the hotel staff for our anniversary was thoughtful and very much appreciated! It made our stay special! Thank you!
Reviewed November 14, 2018
We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded November 14, 2018
Berjaya Times Square Hotel, Kuala Lumpur
9.6
Exceptional
MUHAMMAD from Singapore
Family with young children
Superior
Stayed 3 nights in November 2018
Superb!”
Get upgraded to 2 bedroom suite. My children enjoyed staying here. Link with timesquare mall and rapid rail. Walking distance to bukit bintang. Take grab to kwc mall just RM5. Staffs were friendly and efficient. Recommended!
Reviewed November 05, 2018
We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded November 07, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.0
Excellent
MARC from Philippines
Family with young children
Twin
Stayed 1 night in November 2018
nice view”
pros -clean room -has view of petronas and kl tower inside the room -location is great;within the mall and attractions are just walking distance cons -ammenities a bit old; we cant even use the bathtub as the water is turning yellow-maybe bcz of the stains
Reviewed November 04, 2018
We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded November 05, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.8
Excellent
Mohd from Singapore
Group
2 Bedroom Deluxe
Stayed 2 nights in October 2018
Not bad...”
Easy & fast check-in. Rooms are big but dark due to the dated furnitures. Bathroom are also big with separate shower & bath, 2 vanity sink. Comes with separate bidet bowl from toilet bowl not bidet sprayer. View was great. Check out was a breeze.
Reviewed October 29, 2018
We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded October 30, 2018
Berjaya Times Square Hotel, Kuala Lumpur
7.2
Very good
Mei from Australia
Couple
Studio
Stayed 3 nights in December 2018
Need refurbishment”
More like three star hotel and need major refurbishment . Location is very good /convenient though. This is a review of tower A studio room. Pros: 1. Convenient location. Close to all the major shopping malls. 2. Connected to monorail from the hotel that you can go KLCC. Convenient. 3. Friendly staff 4. Feel secure as all doors have security guards on duty and al doors requires card scanning in and out. 5. The room is big. Although, the design/layout is not really practical... 6. Twin tower view is superb if you are in that side of the building. 7. Direct access to time square shopping center from hotel lobby. Cons: 1. Dated room that need refurbishment. Looks more dated than what the picture says. 2. Need repair. Our toilet broke twice over three night stay. Chair broke while sitting thankfully no one was hurt. Towel rack dropped itself. Missing hand towel rack (the hole for that rack is there), but doesn’t matter cos no hand towel provided. 3. Not convinced the room is clean. There are mounded area, cracks, and carpet doesn’t look clean. 4. No hand towels. 5. Studio room’s wardrobe can’t even be opened because it’s blocked by the bed. 6. No air con outside the room (corridors area)... why!? 7. There is a door in the room that access the outdoor air con unit. The door is not locked and so it’s quite noisy and have hot air from that door. We had to block that door by a chair.
Reviewed January 03, 2019
Thank you for your kind feedback All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. Rest assured that this is a onetime occurrence and not a reflection our usual standards at all. Again thank you for your feedback and we would certainly like to welcome you back one day for chance to make amends. Please let us know if we can assist you. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded January 04, 2019
Berjaya Times Square Hotel, Kuala Lumpur
6.8
Good
Gary from Singapore
Couple
Superior
Stayed 2 nights in December 2018
Disappointing stay...”
We were given a complimentary upgrade for our room which was a nice gesture having reached the hotel way past midnight. However, the room was pretty old. Light was broken, the water flask was not working and the towels that were provided were dirty. The service staff were very slow and did not attend to our needs immediately. It took quite a long while before these concerns were addressed. The service could have been better and we should have been given another room instead. Quite disappointed with our stay.
Reviewed January 02, 2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded January 04, 2019
Berjaya Times Square Hotel, Kuala Lumpur
10.0
Exceptional
Xiao from Singapore
Solo traveler
Studio
Stayed 3 nights in December 2018
Super nice hotel and great location ”
Hotel is very nice and superb good location with great shopping centre around, receptionist are very nice and friendly too. The only thing is the wifi keep got to login whenever back to hotel. Even if already login there are times when wifi prompt to login with user name and password, therefore, will not receive WhatsApp message when screen lock. Handphone setting already set to auto login but wifi will still ask for username and password. Hope this can be improve. :)
Reviewed December 30, 2018
Dear Xiao Delighted to read you enjoyed your stay with us and very much appreciate the feedback given. We hope we can ‘welcome you back’ when next in Kuala Lumpur. Best wishes Anthony O’Neill General Manager
Responded January 02, 2019
Berjaya Times Square Hotel, Kuala Lumpur
7.2
Very good
Hwei from Singapore
Family with young children
Studio
Stayed 2 nights in December 2018
Good location ”
Convenience location for those who don’t drive as there is shopping mall directly below the hotel. Nearby also have a lot of eateries. Need to refurbish toilet as there is unpleasant sewage smell. Overall nice place for a short getaway vacation!
Reviewed December 26, 2018
Dear Hwei We are very much encouraged by your kind comments and motivates us to do better to serve our guest. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problem noted. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
Responded December 27, 2018
Berjaya Times Square Hotel, Kuala Lumpur
6.0
Mohd from Malaysia
Family with teens
Studio
Stayed 1 night in December 2018
This hotel was facing check in problems. ”
The worst experience ever in my life. Instead of early check in and room request, they give you late check in for more than 3 hours. And you will missed all the appointments after. Luckily they upgrade the room and make me cool.
Reviewed December 26, 2018
Dear Mohd Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded December 26, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.4
Excellent
Wen from Singapore
Couple
Studio
Stayed 3 nights in December 2018
Less than ideal for a 5* hotel”
Cons: Check out was slow as there was only one staff to man the counter. The manager took over the duty from another check out staff but chose to handle the check in queue instead. Deposit of rm400 was required for us, but it seems it's not for everyone who checked in. Staff made mistake with the add on theme park tickets and tried to charge 300+ for 2 admission tickets, deducting from the deposit we gave. Lifts were generally crowded throughout the 3 days stay. All the towels and doormat was removed on the 3rd night and we had to call reception to deal with it, which they replenished promptly. Now for the pros: Location is really good. Check out was slow as there was only one staff to man the counter. Deposit of rm400 was required for us, but it seems it's not for everyone who checked in. Staff made mistake with the add on theme park tickets and tried to charge 300+ for 2 admission tickets, deducting from the deposit we gave. Lifts were generally crowded throughout the 3 days stay. All the towels and doormat was removed on the 3rd night and we had to call reception to deal with it, which they replenished promptly. Now for the pros: Location is really good. Lots of food to eat around this region Lots of food to eat around this region.
Reviewed December 25, 2018
Dear Wen Thank you for your detail feedback on your stay with us at Berjaya Times Square Hotel, Kuala Lumpur We always look forward to our guests feedback on a daily basis, both positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. We apologise for your unfortunate experience; particularly with your check-in / check-out experience and our services. We have discussed our shortcomings with the relevant departments heads responsible and have taken appropriate measures to avoid recurrence. Again thank you for your feedback and we would certainly like to welcome you back one day for another chance and to make amends. Please let us know if we can assist you. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur
Responded December 26, 2018
Berjaya Times Square Hotel, Kuala Lumpur
7.2
Very good
Hwei from Singapore
Family with young children
Studio
Stayed 1 night in December 2018
Awesome location ”
Booked a studio room. Spacious enough to sleep 2 adults and 2 children. Ensuite bathroom but need to refurbish as the area for the toilet don’t have pleasant smell. Overall nice location. Have been doing down to the mall almost 3 times per day for shopping spree. Eat and shop till you drop! :).
Reviewed December 23, 2018
Dear Hwei I very much appreciate the time taken to update us re your concerns. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted. Nonetheless, we are grateful and for your kind words about our hotel. Can but hope you’d consider returning one day and give us the chance to improve on our performance. Best wishes Anthony O’Neill General Manager
Responded December 24, 2018
Berjaya Times Square Hotel, Kuala Lumpur
8.4
Excellent
Megat from Malaysia
Family with young children
Studio
Stayed 2 nights in January 2019
Excellent”
always my favourite hotel,although have to walk from tower B to tower A
Reviewed January 09, 2019
Dear MEgat We are very much encouraged by your kind comments. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
Responded January 09, 2019
Berjaya Times Square Hotel, Kuala Lumpur
10.0
Exceptional
Monika from Fiji
Couple
Studio
Stayed 2 nights in January 2019
Good Place”
A place convenient and value for money...
Reviewed January 07, 2019
Dear Monika We are very much encouraged by your kind comments and motivates us to do better to serve our guest. We hope that you will once again choose to visit us the next time you’re in KL. Best wishes Anthony O’Neill General Manager
Responded January 08, 2019
Berjaya Times Square Hotel, Kuala Lumpur
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  • Excellent location
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