Berjaya Tioman Resort

Berjaya Tioman Resort

P.O. box 4 Mersing, Kampung Lalang, Tioman Island, Malaysia
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Guestroom Berjaya Tioman Resort
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    Lobby Berjaya Tioman Resort
    Lobby Berjaya Tioman Resort
    Swimming pool [outdoor] Berjaya Tioman Resort
    Junior Suite Berjaya Tioman Resort
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    Exterior view Berjaya Tioman Resort

    Guest reviews

    7.5
    Very good
    /10
    (1927 reviews)See what guests said
    8.0
    Very good

    "Staff were extremely helpful and friendly."

    Hei W.

    -

    March 21, 2018

    7.5
    Very good room comfort and quality
    Recommended by 81% of guests

    Property highlights

    • Air conditioning

    • Balcony/terrace

    • Bar

    • Poolside bar

    10 travelers are looking at this property right nowBook now before it's too late!
    Excellent
    Location
    8.1
    See map
    Excellent location
    Value for money7.1
    Location rating8.1
    Select your room
    7.5
    Very good
    Room comfort & quality
    Junior Suite - Honeymoon Indulgence
    Junior Suite - Honeymoon Indulgence
    ...
    • Room size: 41 m²/441 ft²
    • Balcony/terrace
    • 1 king bed
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    Family Beach - 4 Persons
    Family Beach - 4 Persons
    ...
    • Room size: 40.3 m²/434 ft²
    • Beach view
    • 1 king bed or 2 single beds...
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    Garden View Chalet
    Garden View Chalet
    ...
    • Room size: 32.5 m²/350 ft²
    • Garden view
    • 1 queen bed or 2 single bed...
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    Family Sea View
    Family Sea View
    ...
    • Room size: 32.5 m²/350 ft²
    • Sea view
    • 1 queen bed or 2 single bed...
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    Family Garden View
    Family Garden View
    ...
    • Room size: 32.5 m²/350 ft²
    • Garden view
    • 1 queen bed or 2 single bed...
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    Garden View Chalet - Honeymoon Indulgence
    Garden View Chalet - Honeymoon Indulgence
    ...
    • Room size: 32 m²/344 ft²
    • Balcony/terrace
    • 1 double bed
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    Beach Chalet
    Beach Chalet
    ...
    • Room size: 40.3 m²/434 ft²
    • Beach view
    • 1 king bed or 2 single beds
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    Garden View Quadruple Chalet
    Garden View Quadruple Chalet
    ...
    • Room size: 32.5 m²/350 ft²
    • Garden view
    • 4 single beds
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    Garden View Chalet - Family Getaway
    Garden View Chalet - Family Getaway
    ...
    • Room size: 32 m²/344 ft²
    • Balcony/terrace
    • 2 single beds
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    Sea View Chalet
    Sea View Chalet
    ...
    • Room size: 32.5 m²/350 ft²
    • Sea view
    • 1 queen bed or 2 single bed...
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    What people love about the property

    • 8.8
      Excellent

      "Spacious room, well equipped hotel."

      Yi P.

      |

      June 8, 2016

    • 8.8
      Excellent

      "Cozy and reasonably well appointed."

      KRISHNAN

      |

      April 1, 2018

    • 6.8
      Good

      "Amazing location and clean beach."

      Alexey

      |

      April 24, 2018

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    More about Berjaya Tioman Resort

    More about Berjaya Tioman Resort

    6.4
    Good

    "Relax and nice view"

    SOK C.

    |

    September 8, 2017

    An overview

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    What they offer

    9.6
    Exceptional

    "Good chalet and good restaurant and food , also good beach"

    Mohamad F.

    |

    April 9, 2018

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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (1927)Booking.com Reviews (1171)
    7.5
    /
    10
    Cleanliness7.4
    Facilities7.4
    Location8.1
    Room comfort and quality7.5
    Service7.3
    Value for money7.1
    Provided by verified guests of Agoda
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    All room types

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    Showing 1568 verified guest comments
    12345
    10.0
    Exceptional
    jessie from Malaysia
    Couple
    Garden View Chalet
    Stayed 1 night in February 2019
    Very good and less crowded ”
    Was there to celebrate my husband birthday, get a complimentary cake for him , staff are helpful and polite . Thai restaurant inside the resort is super nice, recommended . Having a good time there , definitely will come back again
    Reviewed February 10, 2019
    Dear Jessie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service
    Responded February 11, 2019
    Berjaya Tioman Resort
    8.4
    Excellent
    Yugarajan from Malaysia
    Group
    Family Sea View
    Stayed 3 nights in September 2018
    Excellent”
    the overall experience feel a bit dissapointed. the front desk, reservation and house keeping staff are amazing. kudos to them. the bar staff, hrmm where to begin. the band at bar is amazing, and the bar itself beautiful and at great location. but it never packed to brim. after twice there, we understand why. the staff are not friendly and always zone out on the side of the bar. its so hard to call them to place order or to pay bill. unless we have to walk to bar. and bear in mind that its no packed and they are doing nothing and just chit chat. the bar person is the heart and soul of the bar. it makes a lot of differences. change the bar person or ask them to change the attitude. my biggest complaint would be the food. our package include dinner and breakfast. for such a hyped resort, its so dissapointing. the breakfast is 95% repetetive. the dinner choice is not much and its taste terrible. how could someone messed with mash potato recipy? thats mind boggling. its feel like the food is not tasted by the chef before sent out for the buffet spread. the moment i struggle to scoop up the panna cotta, i anticipate the quality of the overall spread to be bad. specifically the western food spread attempt on 30/09 sunday. oh my, oh my. please please improve the food quality. tips for traveller, if you walk to the main entrance, there is 2 restaurant that sell cheap and amazing food and cheap beer. the main beach near pool and buffet is not that nice. walk toward beach bar and just keep walking toward dive centre near marine park. the beach and water is amazing.
    Reviewed October 03, 2018
    Dear Yugarajan, Thank you for taking the time to share your feedback. We truly apologize for the experience you had at our Beach Bar during your stay with us. Rest assure we will share your comments with our team for further improvements. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 01, 2018
    Berjaya Tioman Resort
    8.4
    Excellent
    Prisca from Malaysia
    Family with teens
    Stayed 2 nights in April 2018
    STILL GOOD BUT KINDLY RETOUCH TOILET LOOK”
    Stayed at the Hilltop Chalet. Clean sheets and all. Friendly and helpful staff. It would be perfect if Berjaya can upkeep the toilets at the chalets. It is dull and the toilet of the units (we book 3 units) is not well maintain. Broken parts and it looks like a 1 - 2 star condition.
    Reviewed August 01, 2018
    Dear Prisca, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    8.8
    Excellent
    Ellie from United Kingdom
    Couple
    Garden View Chalet
    Stayed 4 nights in July 2018
    Really pleasant stay”
    We had a really pleasant stay at Berjaya Resort. The room was clean and had all the amenities, the breakfast buffet was perfectly decent too. They have an activities desk in the main lobby where you can book snorkelling / diving tours, which was very useful. Staff were generally really nice too. The free shuttle to and from the jetty was much appreciated. Would recommend to anyone visiting Tioman Island.
    Reviewed July 20, 2018
    9.6
    Exceptional
    Martin from Singapore
    Family with teens
    Garden View Chalet
    Stayed 2 nights in June 2018
    Revisit”
    Our annual trip to Tioman Island and will never missed out this hotel. This is one of the best place to be in Tioman Island. Restaurant staff are very attentive and they clean the table all the time and good service. Huge compound and perhaps need motorbike or bicycle to move around within the resort lol. Golf course, dive center and other resort facilities... Good for corporate retreat too.
    Reviewed July 04, 2018
    9.6
    Exceptional
    Hwa from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 2 nights in June 2018
    Great location ”
    The location is near to the town of Kampung Tekek, in which you can walk (15 min) or take a taxi (RM40 for return). They do offer in-house snorkeling package which is cheaper and easier, e.g. RM90 for 4-hour snorkeling package to 3 locations. They do provide shutter pick-up for check in and check out. Just look for their bus outside the jetty. However, the rooms need to refurbish as they look old and dark inside, as well as the furnitures.
    Reviewed June 21, 2018
    8.8
    Excellent
    KRISHNAN from Singapore
    Family with teens
    Stayed 3 nights in March 2018
    Short break over the weeekend”
    The place is truly a slice of paradise. Everything is exactly as advertised. Convenient pick up from the ferry terminal, smooth check-in process, prompt escort to the room and we were set. The room was just as I expected. Cozy and reasonably well appointed. The beach is less than 50 meters away, while the bar, restaurant, pool, spa, gym, games room etc are all within a 3-5 min walk. Getting to the main town is a bit of a pain, and I do recommend that the hotel maintain some sort of shuttle into town and back on a regular basis. It is just 2km or so but due to the terrain it becomes a bit of a bother to walk it up and down. The food at the Matahari restaurant is great while the main restaurant Sri Nelayan is just about satisfactory on the breakfast and lunch buffets. The highlight of this property, I think, is the friendly staff. They are truly outstanding in their service attitude. Always smiling and ever ready to help. I will be back!!!!
    Reviewed April 01, 2018
    8.8
    Excellent
    Sabariyah from Singapore
    Family with teens
    Stayed 3 nights in February 2018
    No recreation activities such as kayaking and sea sports activities options. ”
    plates, cups, food during breakfast were not available due to the overwhelming guests. the turn around for those item were managed poorly. No recreation activities such as kayaking and sea sports activities options. the games room is not properly maintained, few mini soccer tables were out of order. the pool tables were dirty, no staff at the counter. I hope this can get improved because i personally love Tioman and Berjaya brands.
    Reviewed February 20, 2018
    6.4
    Good
    Jason from Malaysia
    Couple
    Garden View Chalet
    Stayed 3 nights in October 2018
    Lost and Found”
    Sorry, I can't remember the name of the person on the 28th Oct around 9.00am, he couldnt find my lost item in their house keeping dept, I was checking out that day, could not wait any longer so left for ferry jetty. While waiting at the jetty, this person came all the way to pass me back the lost item at the jetty. Thank you again to this person, you know who you are.
    Reviewed October 30, 2018
    Dear Jason, Thank you for taking the time to share your feedback. Glad you managed to get back your lost item. We hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 01, 2018
    Berjaya Tioman Resort
    3.2
    Rita from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 2 nights in October 2018
    Staff very rude. Reception name sal. ”
    Staff reception very rude. Named sal. She yelling at me when im asking to change room since they gave me room upstaist and we have elderly people with us. They show be train to be more clam to handle clients.
    Reviewed October 10, 2018
    Dear Rita, Thank you for taking the time to share your feedback. We truly apologize for the experience you had with our front office team during your stay with us. We will share your comments with our team for further improvements. We hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 01, 2018
    Berjaya Tioman Resort
    7.2
    Very good
    Kee from Singapore
    Solo traveler
    Garden View Chalet
    Stayed 1 night in September 2018
    factilities & room is abit old but beach is nice, diving is wonderful”
    I went to this resort for the diving facilities and its wonderful but the resort room and other facilities is quite old and broken. place is abit further inside but its clean and good enough to stay. quiet environment and a few restaurants around the resort and outside have 2 cheap and delicious resorts
    Reviewed September 30, 2018
    Dear Kee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    8.0
    Excellent
    Farah from Malaysia
    Family with young children
    Sea View Chalet
    Stayed 2 nights in September 2018
    Review at Berjaya tioman (3d2n) ”
    1) nice hotel. Location about 5-10 minutes from Jetty. 2) staff helpfull. 3) room far away from lobby but nearest with cafe and swimming pool. 4) nice room but toilet old school. No pipe 5) far away from restaurant
    Reviewed September 15, 2018
    Dear Farah, Thank you for taking the time to share your feedback. We will share your comments with our team for further improvements. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    7.6
    Very good
    Kon from Malaysia
    Family with young children
    Garden View Quadruple Chalet
    Stayed 3 nights in September 2018
    The arrangement of buffet seating”
    Overall I think the resort is nice but lots of red ants as few of us got bitten. The beach is nice and swimming pool is very fun for kids. The only thing that I didn't like is the breakfast buffet for the first day. It is do crowded and the management decided to reserved so many tables to the tour and make everyone waiting for table. Almost half of the hall is reserved and waiting for people to come and there is tons of people waiting to get seat. Management should consider first come first serve on the peak season as already know the hall can't even occupy the crowd.
    Reviewed September 14, 2018
    Dear Kon, Thank you for taking the time to share your feedback. We will share your comments with our team for further improvements. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    6.4
    Good
    Hanisah from Malaysia
    Group
    Garden View Chalet
    Stayed 2 nights in September 2018
    Unreasonable Waiting Time due Check In”
    We arrive around 11.30 am and do the check in procedure and was asked to come back at 2pm due to there's still a guest inside. We go for lunch and come back at 2.30pm but the room still not ready. I asked when its can be ready and they said another 1 hour due to they havent do the housekeeping. This also i need to asked, if not we will waited for nothing. My question is since guest is waiting why housekeeping didnt prepare the room that a customer already waited for. But i still waited and around 3.10pm i did asked again and they gave me a keys and said one of the room is still not ready. I take the key and go to the room and yes one of the room, the housekeepong still doing cleaning. They ok and very friendly. But still check in time almost 4 o'clock after our long journey is not acceptable. This is not cheap or budget chalet.
    Reviewed September 12, 2018
    Dear Hanisah, Thank you for taking the time to share your feedback. We truly apologize for the experience you had at our front office and house keeping services during your stay with us. Rest assure we will share your comments with our team for further improvements. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    9.2
    Exceptional
    Li-Jian from Malaysia
    Group
    Garden View Chalet
    Stayed 3 nights in September 2018
    Friendly and good service”
    Location is beautiful and the place is properly maintained. Staff was very friendly and helpful to accommodate my special request such as adding an extra bed at a moments notice and allowed me some flexibility with the check-out arrangements. I was even upgraded to a junior suite! For me, I only wish for 2 aspects to be better. 1. I was told that the free shuttle service is only meant for transportation between jetty and lobby. Lucky for me, the drivers were willing to accommodate my request for drop off between the 2 locations. Given the size of the resort, getting to the entrance itself is already quite a walk. Hence, I think it is only reasonable that this service be communicated as part of standard procedure. 2. Though the breakfast spread is quite wide, i think the quality could substantially improve.
    Reviewed September 12, 2018
    Dear Li-Jian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    4.8
    Nik from Malaysia
    Group
    Garden View Chalet
    Stayed 2 nights in September 2018
    Definitely not value for money”
    Everything is expensive and charged even the Table Tennis Game and games in the Games Room. SHould give that as complimentary as the guests are paying for a high price. As for the hotel room. Run down!!
    Reviewed September 12, 2018
    Dear Nik, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    6.8
    Good
    Mohan from India
    Couple
    Garden View Chalet
    Stayed 2 nights in September 2018
    Good and spacious resort but food is overbilled”
    The resort was clean enough and provided some of the very good facilities but many of them like sports or other activities came with additional costs which should have been by default facilities. Also, the food at the restaurant was over charged for the quality and quantity that was offered. Since it's too long a walk to go outside the resort and explore places outside, we were stuck to pay hefty bills for simple lunch and dinners.
    Reviewed September 11, 2018
    7.2
    Very good
    Shahril from Malaysia
    Couple
    Garden View Chalet
    Stayed 2 nights in August 2018
    Great Hotel but...”
    You have everything you could need in one place but there is no transport from lobby to ur room and some locations are very far and if ur unfortunate enough to have lots of stuff ur out of luck. Also everything cost more than double in the hotel. I recommend going out to Tekek town for your meals. Motorcycles can be rented at RM70 for manual and RM90 for automatics. Rooms are clean but old. Staff are helpful to a certain extend
    Reviewed August 24, 2018
    Dear Shahril, Thank you for taking the time to share your feedback. We will share your comments with our team for further improvements. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager
    Responded November 02, 2018
    Berjaya Tioman Resort
    8.8
    Excellent
    donggeol from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 2 nights in April 2018
    Most popular resort in tioman”
    Many choice to relax and food ... swimming pool with beach is good cinditio jn tioman
    Reviewed December 28, 2018
    8.0
    Excellent
    Bryan from Singapore
    Family with young children
    Stayed 4 nights in December 2017
    Off-Peak, budget rate, free double upgrade, and lucked out with the weather too!”
    The resort is a bit aged, but then again they’re not charging like the other resorts on nearby islands. We were there in the day is just after Christmas and they were a bit understaffed and not many guests also. Admit that some of the secondary restaurants and bars were not open but the value was still very good. And the ferry to Thum’ in has quite a pain and you never really know what time it will leave. The negative thing about Berjaya Resort is they don’t have their own fairy at a private boat because literally 10 times more than the public ferry. Their food is good and drinks are reasonable ($2.50 USD per beer, $5 USD mixed drink). We took in boat from an outside service island hopping the entire day for only 300 - 500 Ringit
    Reviewed January 04, 2018
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