Berjaya Tioman Resort
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Berjaya Tioman Resort

P.O. box 4 Mersing, Kampung Lalang, Tioman Island, Malaysia
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    Lobby Berjaya Tioman Resort
    Swimming pool [outdoor] Berjaya Tioman Resort
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    Berjaya Tioman Resort Reviews

    7.5
    Very good
    /10
    (2051 reviews)See what guests said
    8.0
    Very good

    "It's a good place to relax with nice view, private beach and..."

    KU

    -

    October 29, 2018

    7.5
    Very good facilities
    Recommended by 81% of guests

    Things you’ll love about Berjaya Tioman Resort

    Things you'll love

    • Private beach

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Excellent
    Location
    8.1
    See map
    Excellent location
    Popular
    Nearby
  • Marine Park4.49 km
  • This property is in high demand!

    Last booked 9 hours ago | 10 travelers are looking at this property right now

    Value for money7.2
    Location rating8.1

    Rooms available at Berjaya Tioman Resort

    7.5
    Very good
    Room comfort & quality
    Garden View Chalet - Family Getaway
    Garden View Chalet - Family Getaway
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Family Beach - 4 Persons
    Family Beach - 4 Persons
    ...
    • Room size: 40 m²/431 ft²
    • Beach view
    • 1 king bed or 2 single bed...
    Enter dates to see prices
    Garden View Chalet
    Garden View Chalet
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 1 queen bed or 2 single be...
    Enter dates to see prices
    Sea View Chalet - Family Escapade
    Sea View Chalet - Family Escapade
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    Enter dates to see prices
    Family Garden View
    Family Garden View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 1 queen bed or 2 single be...
    Enter dates to see prices
    Garden View Chalet - Honeymoon Indulgence
    Garden View Chalet - Honeymoon Indulgence
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Beach Chalet
    Beach Chalet
    ...
    • Room size: 40 m²/431 ft²
    • Beach view
    • 1 king bed or 2 single bed...
    Enter dates to see prices
    Garden View Quadruple Chalet
    Garden View Quadruple Chalet
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 4 single beds
    Enter dates to see prices
    Sea View Chalet
    Sea View Chalet
    ...
    • Room size: 33 m²/355 ft²
    • Sea view
    • 1 queen bed or 2 single be...
    Enter dates to see prices
    Sea View Chalet - Honeymoon Retreat
    Sea View Chalet - Honeymoon Retreat
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    Enter dates to see prices
    Have a question for Berjaya Tioman Resort?

    What people love about Berjaya Tioman Resort

    • 8.4
      Excellent

      "thoroughly enjoyed my stay."

      MARINA B.

      |

      November 26, 2018

    • 7.2
      Very good

      "Quiet environment and a few restaurants around the resort and outside have 2 cheap and delicious resorts"

      Kee

      |

      September 30, 2018

    • 6.8
      Good

      "FOOD IS VERY GOOD"

      chong

      |

      April 1, 2016

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    More about Berjaya Tioman Resort

    More about Berjaya Tioman Resort

    7.6
    Very good

    "Beach was nice."

    Tan

    |

    October 16, 2018

    An overview

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    What they offer

    8.4
    Excellent

    "Friendly and helpful staff."

    Prisca

    |

    August 1, 2018

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Berjaya Tioman Resort from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2051)Booking.com Reviews (1182)
    7.5
    /
    10
    Cleanliness7.4
    Facilities7.5
    Location8.1
    Room comfort and quality7.5
    Service7.4
    Value for money7.2
    All languages
    All guests (2051)
    All room types

    Show reviews that mention 

    Showing 1625 verified guest comments
    12345
    10.0
    Exceptional
    Fang from Malaysia
    Couple
    Sea View Chalet
    Stayed 2 nights in May 2019

    Great Hospitality !! Thank you for making it to Malaysia's proud!”

    The hotel staff are all well trained, delicate to their job , make the guest feel comfortable and definitely feel at home! Renggis Island which just opposite to the resort is another paradise! Manage to see black tip reef shark here , yoohoo! We love the anniversary arrangement in the room very much , thank you Berjaya staff! There are also one incident happen during my breakfast, we were in the Que at the eggs station, obviously is a long Q, the person who is just right in front of me , wanted to order 4 plates of omelette at one go , and the chef politely told the guest that each guest can order for 2 plates only , as the Q is really long and it is really unfair to the rest of the guests. And the guest was very rude and the guest said wanted to file a complain to the manager. I hope that the chef is safe from punishment , i am definitely support the chef , this is the right attitude to bring Malaysia's hospitality / hotelier to world class standard! Thank you!

    Reviewed May 22, 2019

    Dear Fang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

    Responded June 04, 2019
    Berjaya Tioman Resort
    8.0
    Excellent
    ALEX from Philippines
    Couple
    Stayed 2 nights in May 2019

    Good experience”

    Food was great. The staff were friendly and accomodating. The chalet we stayed was really near the beach and they have balcony with chairs so you can enjoy the sea view and the sunset. The staff was kind enough to retrieve our rebooked tickets from Mersing jetty. We encountered 2 brown-outs in our chalet, not sure for the others. We had to follow up our order twice in the Thai restaurant so we switched to the main restaurant afterwards. I think the hotel needs to check again the emergency breakfast being provided when leaving early in the morning as only few pcs. of breads and fruits were given considering that people will have to queue up the line in the jetty and travel for 2 hours. But overall, we enjoyed our stay.

    Reviewed May 21, 2019

    Dear ALEX, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

    Responded June 04, 2019
    Berjaya Tioman Resort
    8.0
    Excellent
    Fareha from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 2 nights in February 2019

    Nice stay”

    I like the fact that the area is isolated at one area but is connected by road to other places. Just rent a motorcycle/ book tourist guide - can go to Juara beach, sanctuary. Many nice shells at the beach.

    Reviewed May 06, 2019

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Services

    Responded May 10, 2019
    Berjaya Tioman Resort
    9.2
    Exceptional
    Anwesha from Singapore
    Couple
    Garden View Chalet
    Stayed 2 nights in April 2019

    Great Stay”

    Berjaya is a beautiful resort!! The staff were very polite and helpful. Loved the pool and the location. Everything is very convenient. Tours leave directly from the hotel every morning and are well conducted. The rooms are big and spacious. Bathroom was a little small

    Reviewed April 23, 2019

    Dear Anwesha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

    Responded April 25, 2019
    Berjaya Tioman Resort
    5.6
    Desmond from Malaysia
    Couple
    Garden View Chalet
    Stayed 1 night in April 2019

    Getting Run Down and Lacking Charisma”

    The resort is probably a little too big for its own good - what remains is a shadow of a formerly pristine premium resort in Tioman probably. The bathroom had a strong smell of sewerage, a big no no for any property to begin with. Location is great - quiet section of the beach and not too far from the nearby town if you need supplies. There are two dining outlets outside the resort for budget travelers. Bfast was okayish, kind of lacked spirit - fresh local ingredients/food would have spiced it up a lot - did not eat much, but coffee was good. The chalet itself had some signs of maintenance, but age was all over the place and affected the resort facilities as well. It might be wise to downscale and increase value where it matters most. Really appreciated the buggy and staff service though, but would not cut it for what we paid unfortunately.

    Reviewed April 30, 2019

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Services

    Responded May 10, 2019
    Berjaya Tioman Resort
    10.0
    Exceptional
    jessie from Malaysia
    Couple
    Garden View Chalet
    Stayed 1 night in February 2019

    Very good and less crowded ”

    Was there to celebrate my husband birthday, get a complimentary cake for him , staff are helpful and polite . Thai restaurant inside the resort is super nice, recommended . Having a good time there , definitely will come back again

    Reviewed February 10, 2019

    Dear Jessie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

    Responded February 11, 2019
    Berjaya Tioman Resort
    9.2
    Exceptional
    Clarence from Malaysia
    Couple
    Garden View Chalet
    Stayed 3 nights in May 2019

    The Kindness of the Ppl here was :) ”

    Cons: location was 2km from town. Insufficient shuttle service to town area. Pro: everything else. For food, check out the Thai restaurant. The chef is good.

    Reviewed May 05, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Services

    Responded May 10, 2019
    Berjaya Tioman Resort
    8.0
    Excellent
    Nicole from Singapore
    Group
    Garden View Quadruple Chalet
    Stayed 2 nights in April 2019

    Group”

    Service is great. Accommodation doesn't look like a 4 star resort. Needs to be renovated. Bathroom could be cleaner.

    Reviewed April 24, 2019
    6.8
    Good
    Nazirah from Singapore
    Family with young children
    Garden View Chalet
    Stayed 2 nights in April 2019

    Nice beach and food”

    The hotel provides shuttle from the ferry to resort during check in/out. The rooms are spread out and hotel doesnt provide buggy service except for check in/out. Our room fan was spoilt and despite highlighting it, nothing was done. Room comes with only 2 channels: HBO and soccer. Wifi was good. Hotel food was delicious but pricey. Location wise the resort is a 5min drive from the jetty. Not easy to go to the "town" and resort. Taxi are pricey. You may rent a motorcycle or bicycle to get around the island. The beach was beautiful. Dont forget to go for island hopping. The sea is crystal clear with nice corals. So if you plan to stay at this resort

    Reviewed April 18, 2019

    Dear Nazirah, Thank you for taking the time to share your feedback. We understand your concerns on our housekeeping service level and truly apologize for your experience. We have notified the department concerned to avoid future situations such as this. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

    Responded April 24, 2019
    Berjaya Tioman Resort
    8.8
    Excellent
    SHIUN from Singapore
    Couple
    Garden View Chalet
    Stayed 3 nights in March 2019

    Great staff”

    Left my backpack at the lobby when I checked out. Only realised when the boarding for the ferry started. Called the hotel and spoke to the staff, and the staff rushed down to the jetty to hand me the bag within minutes with everything intact! Very happy, especially that the bag contained all the videos I took underwater during my dives.

    Reviewed April 01, 2019

    Dear Shiun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

    Responded April 04, 2019
    Berjaya Tioman Resort
    10.0
    Exceptional
    Azraie from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 3 nights in March 2019

    My Family Short Escape ”

    I’ve brought my family including a 8 months old baby for a 3 nights stay here.Found that the place is still the same it was 14 years back.Kudos to a staff named Wan from the Recreational section for his sincere hospitality throughout our stay.Wish the Berjaya Air still operational though.

    Reviewed March 31, 2019

    Dear Azraie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and will definitely convey your message to Wan. We sure hope to see you again very soon. Sincerely, Guest Relations Service

    Responded April 04, 2019
    Berjaya Tioman Resort
    9.6
    Exceptional
    Muhammad from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 3 nights in March 2019

    happy”

    We are not fussy traveler, so everything excellent with huge bed, great pool, shuttle to/fro Tekek Jetty very convenient. The best part, hotel surprised my wife with birthday deco and balloon on our bed when I mentioned about my wife's birthday. Really awesome guys

    Reviewed March 28, 2019

    Dear Muhammad, Thank you for the great review of our hotel! We are glad that you and your wife enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

    Responded April 01, 2019
    Berjaya Tioman Resort
    8.8
    Excellent
    Wai from Malaysia
    Family with teens
    Stayed 1 night in February 2019

    Nice resort!”

    When took ferry from Mersing jetty to Tioman Island, the ferry slightly dated but have air con and comfortable. When we reached Tekek jetty, the one near to the resort, resort staff were ready with transport to send us to resort. Check in staff was very friendly and helpful. We booked for three person room, last minute increased to four persons, hotel staff helpfully arrange suitable room and additional beddings. Also she noted we have one elderly person in the group, she helpfully assigned a room that is near to the restaurant and pool area. When we reached the room we noted some sand on the floor, upon request, the cleaning lady, quickly cleaned up for us, which we appreciated. The room is villa style, the front door opens up to a an absolutely amazing sea view. We spent some time taking strolling at the beach and taking photos. Then we we had a short lunch at the restaurant, which is next to pool and has great seaview. After lunch, we changed our clothes and had a dip at the spa pool, the spa pool has water jet massage function which was very comfortable and relaxing. After that we went to the beach for a swim, however the tide receded, left with sharp rocks at the beach which is not suitable for swimming. We found a short shallow stretch with very smooth and soft sand, we sat there for a while and let the waves wash over. The view was amazing and feeling was great! A great family moment there. After that we went back to enjoy the spa pool again for sometime. We had the whole spa pool for ourselves! Not many people there due to it was not peak season. Towards the evening, we view sunset at the pool, it was great view. After that, we took shower and got ready for dinner. We went to a seaview Thai restaurant in the resort, the decor was very romantic, very suitable for couples. The food was great but slightly pricey. We heard sound of waves lapping the beach during our dinner, which was very soothing. The hotel room was very comfortable we had a great night sleep

    Reviewed March 16, 2019

    Dear Wai, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and surely hope to see you and your family again very soon. Sincerely, Guest Relations Service

    Responded March 18, 2019
    Berjaya Tioman Resort
    4.4
    Nazura from Malaysia
    Family with teens
    Family Beach - 4 Persons
    Stayed 3 nights in February 2019

    Run down property”

    Room is not worth paying as the property is badly maintained and we experienced clogged drain in the toilet. The couldn’t fix the problem and yet did not relocate us to another room. We had to bear with the problem for 4 days. With that amount of money we paid, we’d rather stay elsewhere. Highly not recommended

    Reviewed March 07, 2019

    Dear Nazura, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We truly apologize on your experience with our rooms during your stay and understand your concerns on our housekeeping and services. We will definitely share your comments with our team for further improvements on this matter. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

    Responded March 18, 2019
    Berjaya Tioman Resort
    8.4
    Excellent
    Yugarajan from Malaysia
    Group
    Stayed 3 nights in September 2018

    Excellent”

    the overall experience feel a bit dissapointed. the front desk, reservation and house keeping staff are amazing. kudos to them. the bar staff, hrmm where to begin. the band at bar is amazing, and the bar itself beautiful and at great location. but it never packed to brim. after twice there, we understand why. the staff are not friendly and always zone out on the side of the bar. its so hard to call them to place order or to pay bill. unless we have to walk to bar. and bear in mind that its no packed and they are doing nothing and just chit chat. the bar person is the heart and soul of the bar. it makes a lot of differences. change the bar person or ask them to change the attitude. my biggest complaint would be the food. our package include dinner and breakfast. for such a hyped resort, its so dissapointing. the breakfast is 95% repetetive. the dinner choice is not much and its taste terrible. how could someone messed with mash potato recipy? thats mind boggling. its feel like the food is not tasted by the chef before sent out for the buffet spread. the moment i struggle to scoop up the panna cotta, i anticipate the quality of the overall spread to be bad. specifically the western food spread attempt on 30/09 sunday. oh my, oh my. please please improve the food quality. tips for traveller, if you walk to the main entrance, there is 2 restaurant that sell cheap and amazing food and cheap beer. the main beach near pool and buffet is not that nice. walk toward beach bar and just keep walking toward dive centre near marine park. the beach and water is amazing.

    Reviewed October 03, 2018

    Dear Yugarajan, Thank you for taking the time to share your feedback. We truly apologize for the experience you had at our Beach Bar during your stay with us. Rest assure we will share your comments with our team for further improvements. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Roobynee Asst Marketing Manager

    Responded November 01, 2018
    Berjaya Tioman Resort
    9.2
    Exceptional
    Li-Jian from Malaysia
    Group
    Garden View Chalet
    Stayed 3 nights in September 2018

    Friendly and good service”

    Location is beautiful and the place is properly maintained. Staff was very friendly and helpful to accommodate my special request such as adding an extra bed at a moments notice and allowed me some flexibility with the check-out arrangements. I was even upgraded to a junior suite! For me, I only wish for 2 aspects to be better. 1. I was told that the free shuttle service is only meant for transportation between jetty and lobby. Lucky for me, the drivers were willing to accommodate my request for drop off between the 2 locations. Given the size of the resort, getting to the entrance itself is already quite a walk. Hence, I think it is only reasonable that this service be communicated as part of standard procedure. 2. Though the breakfast spread is quite wide, i think the quality could substantially improve.

    Reviewed September 12, 2018

    Dear Li-Jian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roobynee Asst Marketing Manager

    Responded November 02, 2018
    Berjaya Tioman Resort
    8.8
    Excellent
    Ellie from United Kingdom
    Couple
    Garden View Chalet
    Stayed 4 nights in July 2018

    Really pleasant stay”

    We had a really pleasant stay at Berjaya Resort. The room was clean and had all the amenities, the breakfast buffet was perfectly decent too. They have an activities desk in the main lobby where you can book snorkelling / diving tours, which was very useful. Staff were generally really nice too. The free shuttle to and from the jetty was much appreciated. Would recommend to anyone visiting Tioman Island.

    Reviewed July 20, 2018
    9.6
    Exceptional
    Martin from Singapore
    Family with teens
    Garden View Chalet
    Stayed 2 nights in June 2018

    Revisit”

    Our annual trip to Tioman Island and will never missed out this hotel. This is one of the best place to be in Tioman Island. Restaurant staff are very attentive and they clean the table all the time and good service. Huge compound and perhaps need motorbike or bicycle to move around within the resort lol. Golf course, dive center and other resort facilities... Good for corporate retreat too.

    Reviewed July 04, 2018
    9.6
    Exceptional
    Hwa from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 2 nights in June 2018

    Great location ”

    The location is near to the town of Kampung Tekek, in which you can walk (15 min) or take a taxi (RM40 for return). They do offer in-house snorkeling package which is cheaper and easier, e.g. RM90 for 4-hour snorkeling package to 3 locations. They do provide shutter pick-up for check in and check out. Just look for their bus outside the jetty. However, the rooms need to refurbish as they look old and dark inside, as well as the furnitures.

    Reviewed June 21, 2018
    5.2
    Baseer from Malaysia
    Family with young children
    Garden View Chalet
    Stayed 2 nights in April 2019

    Needs major revamp”

    It’s disappointing to see such a big resort at a beautiful location in not so good condition. Beach, rooms, overall landscaping restaurant everything needs a complete renovation except for excellent helpful staff. It is still one of the best places to stay in tioman. We upgraded from garden chalet to the suit so it was liveable with spacious room and good bed but flooring, bathroom needs to be improved for such price. My review is more of constructive feedback rather than discouraging anyone from staying there. Hope Berjaya will listen and improve.

    Reviewed April 30, 2019

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Services

    Responded May 10, 2019
    Berjaya Tioman Resort
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    • Excellent location
    • Marine Park