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About this property


Perfectly located in a Duty Free shopping and entertainment complex, Berjaya Waterfront Hotel is the pinnacle of refinement. Guest will love its convenient access to the southernmost coastal state of Johor and the Southern Gateway of the Malaysian Peninsula. The hotel is situated within close proximity to countless interesting recreational venues, offering guests a fun and exciting location. Renowned as “The Most Happening Hotel in Johor”, this property is also the largest M.I.C.E facilities provider in the region. Berjaya Waterfront Hotel provides 400 elegant guest rooms, beautifully furnished and decorated with a trendy color scheme that offers peace and serenity. The famous restaurant serves a wide range of cuisines prepared by world-famous chefs in a luxurious atmosphere, ideal for a romantic meal. Berjaya Waterfront Hotel is the perfect place for those who seek the ultimate shopping experience, a host of on-site facilities, and a wide selection of accommodation options.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Convenience store
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]


  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Chinese (Mandarin)
  • Malay
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 26.00 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2.0 Km
Distance to Airport: 30.0 Km
Internet Usage Fee: 0 MYR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 9
Number of Restaurants: 6
Number of Rooms : 400
Time to Airport (Minutes): 30
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type

based on 4645 reviews
  • Cleanliness 6.6
  • Facilities 6.2
  • Location 7.6
  • Room comfort and quality 6.8
  • Service 6.7
  • Value for money 7.0
  • Food and dining 6.4
Sort by

Durgai from Singapore
Deluxe Room Only
Stayed 2 nights in September 2016
Overrated and location not suitable for families.
We came to this hotel with high expectations as it is known to be one of the high end hotels in the area. Unfortunately, staying there for 2 nights changed our perspective. The hotel concierge does not live up to the size of the hotel as most of the times there were only 2 staff at the counter serving all the guests. There was suppose to be another reception at Level 6 but we did not see anyone there the entire time (apparently system was down for entire 3 days). Car park entrance is located far away from the main lobby so you will have to carry your luggage to the main lobby, which is around ~400m away. There was absolutely NO HOT WATER (and this is unacceptable for a 4 star hotel) since the time we checked in. Called the house keeping to inform and they mentioned there was a trip and will take an hour to fix. After an hour, nothing was done and the heater was fixed only few hours before we checked out. BAD WIFI FOR THE ENTIRE STAY. Wifi signal was full but i was unable to even surf the net or retrieve an email. I had to live with NO WIFI for the entire 3 days. Next, location of this hotel. As this is located in the duty free zone where alcohol is cheap, expect to see alot of drunkards drinking and lying around. It was my partners birthday and we wanted to celebrate but after accessing the environment, we decided it was safe not to enter the area. And also, since its a high end hotel i was expecting the hotel to give some complementary cake/wine to celebrate my partner's birthday. To my disappointment, staff directed me to the hotel cafe to get a cake. WELL DONE BERJAYA WATERFRONT, never returning back here!
Reviewed September 27, 2016

Nancy from Malaysia
Family with older children
Deluxe Room Only
Stayed one night in September 2016
Staffs were slow to deliver good to room
Reviewed September 26, 2016

KELIS from Malaysia
Deluxe Room Only
Stayed one night in August 2016
big room. noisy.
nothing much than the duty free shops and nearby restaurants.
Reviewed September 26, 2016

Mala from Singapore
Deluxe Room Only
Stayed 2 nights in September 2016
Bad room service
When called for house keeping for toiletries, non of them turn up and told me they are coming up. I called twice but no one came up. The staffs over there is so irresponsible and this is not first time. I have been there many times but recently their service is very bad. They couldn't even understand a simple English. Hope your management educate them in their responsibilities The next time if it happens again..I will shoot up a letter to your high management to take actions on the individual staffs and which I don't like to be nasty. Please take this matter seriuosly and act accordingly. Tks.
Reviewed September 26, 2016

Tan from Singapore
Deluxe Room Only
Stayed one night in September 2016
Aircon not working normally
Aircon in a couple of rooms wasn't working normally (not cold enough) and no minibar in room... Carpark walking distance was way too far and inconvenient.
Reviewed September 26, 2016

Kee from Singapore
Deluxe Room Only
Stayed one night in September 2016
Overall rating is good
Definitely value for money for a 4 star hotel. Location is ok. Shopping is a no for that area. Other than this, overall is a good stay
Reviewed September 26, 2016

SITI from Malaysia
Deluxe Room Only
Stayed one night in July 2016
Overall ok
Everything ok, only parking is a bit far. Facilities was superb
Reviewed September 25, 2016

CLARITA from Singapore
Deluxe Room Only
Stayed 2 nights in June 2016
Far from City Area
Old Hotel but spacious and clean.
Reviewed September 22, 2016

Eik from Malaysia
Deluxe Room Only
Stayed one night in July 2015
No mment
Reviewed September 21, 2016

Tan from Malaysia
Business traveler
Deluxe Room Only
Stayed one night in September 2016
I was staying for 3 nights. 1 room I check in was very smelly and lots of hair dropping on bathroom floor and bathtub. So I request to change to another room. The room aircon is not really working. Temperature setting was 17 degree Celsius but room temperature still 27, 28 degree Celsius after a day. Was also terribly noisy, cam hear clearly the singer is singing in our room. Also was a party in the next door, at least 30 person in that room and the walkway. After few times staying in this hotel, this was the worst experience. Very disappointed.
Reviewed September 20, 2016


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