Smart Motels Bert Hinkler
36 Warrell Street, Avoca, Bundaberg, Australia, 4670 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Avoca part of Bundaberg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bundaberg Airport. Rated with 3 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities
Car park
Shuttle service
Free Wi-Fi in all rooms!
Tennis court
Check-in/out [express]
Luggage storage
House keeping”
For a budget motel the service was great and included house keeping every day.
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Great motel ”
Clean, friendly staff, great location and price. Highly recommend.
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Excellent motel”
Very clean and spacious
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Exceptional”
close to shops and very clean
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Excellent”
Our stay was hassle free.. Rooms very clean and tidy and recently renovated. Great location and very friendly staff and management. Would definately stay again
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Comfortable stay”
This motel is an oder facility and there were obvious maintenance needs. The staff member I dealt with was lovely and it was convenient to where we needed to go.
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Very good”
Very quiet in back rooms. Close to dining and shopping. Rooms clean and tidy and roomy enough with an extra single bed if needed.
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Stop over”
Nice for a night clean and very central
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Convenient location”
The motel room was well set out, clean and well ventilated and had good lighting. It is conveniently located to a main road, not far from the CBD and other facilities in Bundaberg.
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Suitable for short stay”
Overall, the rooms were clean. However, one of the rooms had cigarette smell which made it unpleasant for my young children. Facilities were also aged. There was no microwave despite the booking said there was. One of the mugs were cracked. There was only 1 teaspoon in a family room for 3. Reasonable price for a long weekend so can't complain too much.
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Check the cleanliness”
the Room wasn't clean. Not sure it's every room. But 0 stars for cleanliness in my experience.
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Good”
Rooms have not been updated in 20yrs. Mattresses on beds were very old and should have been replaced about 10 yrs ago, queen bed had a hollow in the middle. TV was very small (13in). Carpet was disgusting and stained. Fridge was tiny and seal was split. They advertise an iron and ironing board, there was no iron in my room and the ironing board was a table top ironing board with burn marks. There was no hairdryer, although they say there is one. I tried to call the reception, the phone did not work and I told them, they said they would send someone to check it for me, never saw anyone.
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could have been better”
the rooms facing the main road is very noisey with traffic noise, the ones at the back quieter. Queen bed sags in middle, so i ended up sleeping on the single bed. only one thin blanket, had to ask reception for another one, as Qld is having a cold snap. No wifi, even though advertised as free wifi, TV did not work, wasn't connected to wifi or tuned to local tv, useless! thin walls, as next door came in at 11pm and partying til 3.45..so not a pleasant visit. shame, only plus is it was clean, and a nice big room!
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Not great bed”
Old bed and mattress not comfortable.
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Not what was expected.”
I have stayed in motels in all parts of this country and in a lot of small towns that you don't get a choice for a motel, and this was one of the worst. Doesn't have its on reception, you have to walk through to a connecting motel. The room was dusty, musty and the ac rattled. To top it all off the in room breakfast was a piece of steak (boot leather) sausages (2 chirios fried) cold toast because they had to come so far from the other motel and was tasteless. Don't need to say much more really!!!
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Acceptable”
In dire need of an overhaul, everything is back in the 80/90s, parking in allocated space (Room 12) was unmanageable in a 4wd. Stayed Fri night restaurant only open Mon-Thurs, wifi wouldnt work, beds old & uncomfortable, air con was a rattly box unit. Just tired, really tired :-(
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Great Clean Room ”
Comfortable bed clean & quite
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Quick stop”
Had a quick stop over and wasn’t disappointed at all. Pool was lovely. Room was very clean.
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Disgusting Customer Service + dead animal in slime pool!”
Please, keep looking for other hotels and don't waste your hard earnt money here. We refused to stay here, regardless of whether they would refund us or not. The service was the worst I have ever recieved- ever! And the pool stank, was locked up likely for health reasons, was essentially a pit of slime and had an actual dead animal in it! Please give this place a wide detour and book at the Sugar Cane Motel up the road! It looks like these guys only get corporate business. I'll never say a nice word about this business and Agoda should be ashamed to be linked with them in any capacity.
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Dead animal in pool + horribly rude and unaccomodating staff member”
After we walked up to the facilities- it looks like they get all of their main business from corporate stays they have brokered a discount deal with specific businesses instead of actual hotel service-- the pool is filthy, had an actual dead bird in it and had what looked like a layer of slime in it. What made us not stay though was the horrific customer service. I have never had to recieve such feral service before in my entire existance. Straight away, we were greeted with a terrible attitude and an excuse for everything with a staff member who talks over you and would not let you talk. They wouldn't accommodate and discouraged us from booking through Agoda and actually laughed in my face when we voiced concerns, and made a point to communicate that if we booked something through Agoda they not only don't have to honor it, and won't call to rectify. It's also worth noting the Manager was less then a few meters away, walked into another area of the office and did nothing. Do not book!
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