Best Western Grand Hotel Zhangjiajie
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Location
Very good
7.3
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Best Western Grand Hotel Zhangjiajie

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Very good
From 28 reviewsSee what guests said
7.9
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Air conditioning

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Room choices
8.5
Excellent
Room comfort & quality
Superior Twin
...
  • Nature view
  • 33 m²/355 ft²
  • 2 single beds
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Deluxe Twin
...
  • Nature view
  • 40 m²/431 ft²
  • 2 single beds
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Superior King
...
  • Nature view
  • 23 m²/248 ft²
  • 1 king bed
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Deluxe King
...
  • Nature view
  • 36 m²/388 ft²
  • 1 king bed
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Deluxe Executive Suite
...
  • Nature view
  • 114 m²/1227 ft²
  • 1 king bed
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Superior Executive Suite
...
  • Nature view
  • 55 m²/592 ft²
  • 1 king bed
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Real reviews from real guests

Agoda Reviews (28)Booking.com Reviews (13)
7.9
Very good
Filter by guest type:
Cleanliness8.0
Facilities7.2
Location7.3
Room comfort and quality8.5
Service8.4
Value for money7.9
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Showing 20 verified guest comments
12
6.4
Paul from China
Family with young children
Superior King
Stayed 3 nights in December 2017
Nice and Warm”
Great room and so great to come back to a heated room after walking around the mountains in the winter. A little out of town but the lobby will get you a cab and it will be about 20 rmb to town.
Reviewed January 06, 2018
6.8
John from United States
Solo traveler
Deluxe King
Stayed 5 nights in October 2017
Decent Hotel”
Stayed here for some local sigh seeing at Tianmen Mountain and Wulingyouan. The room was large and comfortably furnished. The bed was comfortable. The carpet was a bit worn and dirty, but not a major problem. The breakfast was good (if you like Chinese food), but not very much western options. They had some problem keeping the food warm as the morning went on, so it's best to eat early. --- A nice park is nearby, but it is a bit of a walk to any substantial shopping and restaurant areas. -- Tip. If you are going to Wuligyuan, it is probably easier to take a hotel near the park rather than in Zhangjiajie. The trip to Wullingyuan can take 1.5-2 hours each way.
Reviewed October 22, 2017
8.0
lyc from Indonesia
Couple
Superior Twin
Stayed 1 night in April 2017
big room”
clean and friendly staff
Reviewed May 11, 2017
10.0
Roswitha from Germany
Family with teens
Superior Twin
Stayed 1 night in October 2016
Great place to stop over”
We came there on a very rainy night. The room was beautiful and clean and very comfortable beds.The staff brought us a heater as we were a bit cold. In the hotel was an excellent Chinese restaurant with interesting food choices. A waiter helped us walk through the gallery that showed the foods and we chose a tasty variety. As we had to leave the next morning very early, the staff made sure we had a breakfast to take along (we had asked for it at the counter). All together, we were very satisfied.
Reviewed December 27, 2016
8.0
Daniel from United States
Couple
Deluxe King
Stayed 4 nights in September 2016
Nice Western style Hotel - About what I expected”
This is a very nice western style hotel. The room was very nice and comfortable, and overall about what I expected from a western hotel in China. It's not quite as nice as you'll see from the same type of hotel in a bigger city like Beijing, but for the area it is nice. We were a western couple staying, though it seems like all of the other guests were Chinese tour groups. Pros: Great hotel for the value ($60 a night), nice clean room, wifi (not fast, not slow), friendly staff, quiet area, Restaurant and store in hotel lobby, Spa located just outside of hotel, free water in hotel Cons: Staff did not speak English (but we communicated fine through translation app), Breakfast not as big as other nicer hotels, Hotel not centrally located (about 2-3 miles from downtown/bus and train station)
Reviewed September 12, 2016
4.8
Kian from Malaysia
Couple
Deluxe King
Stayed 1 night in July 2016
Disappointment”
Centralized airconditiining system out of order. Too warm inside room during summer time.
Reviewed July 18, 2016
7.3
Sook from Malaysia
Couple
Superior King
Stayed 2 nights in October 2015
Pleasant”
Comfortable bed and plenty of hot water
Helpful staff who allowed us to use their computer to send email to Agoda when we wanted to amend our booking. They were courteous at all times. The only complaint is the inconsistent aircon system which turns off in the morning and only kicks in again in the evening in the room. I suspect it's a cost saving measure because the lobby area and hallways are always cool! The staff explained it away as a system issue and suggested to give us a fan for the day!! Good thing we were out during the day. If we had stayed in the room, it would have been very uncomfortable. I notice other comments about the aircon as well from other reviews.
Reviewed October 27, 2015
7.3
Helen from United States
Group
Superior King
Stayed 3 nights in April 2015
Good hotel”
Restaurant, room, and massage
Reviewed September 01, 2015
6.3
Adam from Canada
Couple
Superior King
Stayed 1 night in June 2015
Best Western Grand Hotel Zhangjiajie-2015”
The restraunt built into the hotel
The included buffet breakfast is brutally bad. The restaurant that is connected to the lobby is pretty good, but this area of China uses a lot of Oil and Salt...make sure you ask to reduce the quantity used. The bed isn't very comfortable. The washroom has to have all the caulking redone in the shower as there is mold issues there. I would rate this hotel as a 3-Star hotel...maybe 3.5-Star
Reviewed June 26, 2015
8.0
hui from Malaysia
Family with teens
Superior King
Stayed 1 night in June 2015
good location hotel at central zhangjiajie”
nice pool,price,and central location
it is a good location hotel and reasonable price and comfort room
Reviewed June 19, 2015
12
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